Terrible experience with Uhaul overall. This location (my 3rd location of the day which caused a 2 hour delay in move.. ) was okay but a bit inconvienent. And the storage half of the van was not clean.Heshan R.
Customer Reviews for Space Shop Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It looks empty and sort of hidden, however the office is back there. The woman was friendly. Transaction was quick.MANUEL G.
Customer did not leave a comment.Mario P.
Customer did not leave a comment.Pricilla H.
Customer did not leave a comment.John D.
We made the reservation and when we got there to pick up the trailer there was no one at the location to help us even though the location was open. We had to hitch and do mobile pick up without any assistance which was also an issue for uhaul. But if there is not going to be help at the location on the day of pick up then why would Uhaul let me make the reservation and schedule pick up for that day. Called for help witht he location specifically and they said it was on uhaul to help us out which obviously they couldn't do either. This process was not easy and it took me 4 different tries to get uhaul customer service on the phone to get help.Stephen W.
Manager made entire process quick and easy. She was very friendly and knowledgeable.SUSAN B.
Diana was extremely kind and helpful. She guided me in the process and made sure that my needs are met. I highly recommend working with her!Bassel N.
Customer did not leave a comment.Mike F.
Customer did not leave a comment.John M.
Customer did not leave a comment.William S.
My dolly and furniture aids that I bought were nowhere to be found.Ezeoyibo O.
Took 2.5 hours to pick up the truck. Slow service and unorganized.Jhon V.
Amazing customer service!CHAYNIECE J.
No obvious place to leave truck. Need signage to give instructions.WILLIAM G.
Customer did not leave a comment.John Y.
I reserved a moving van for 3:30pm at the last minute (approximately 30 minutes beforehand). When I arrived at the location at 3:30, nobody was at the location who could help me and I had to wait onsite for 30 minutes for someone to arrive.Brian A.
Agent was MOST helpful, courteous, and friendly. Location is strange, but everything was as promised.Steven D.
This location was perfect. I wish I remembered the wonderful ladies name working the office on 05/11/21, but she was extremely helpful. I don't remember a time I received better customer service. Answered all my question and helped when I was confused "100 stars" for her. She needs her own region.CHIEDOZIE I.
Customer did not leave a comment.Daniel B.
Hardly a U Haul location, it's a car wash and secondary storage location, does not represent U Haul well at all.Thomas H.
Nothing else everything muchoRoderick J.
Customer did not leave a comment.Cornelius M.
Back tires both 8 lbs low. By the time I had it loaded which was only a baby crib 1 kitchen table and boxes with glassware all 4 were low. I was told the light was on because it had 1 tire that was new. Thank God my dealer took pity. As anyone would be as a 66 year old woman I was terrified trying to get it to service center. I had men load it night before. I missed 3 hrs getting on road to SC trying to get out of Atlanta late Friday afternoon it was extremely disappointing. Called your center no answer and no return call. The van was filthy also. After 46 years of using your company never have I had a problem. This manager has totally no customer service intelligence.Kathy S.
Customer did not leave a comment.David Y.
Customer did not leave a comment.Varma S.
I need sone one to contact me at (843) 345-6978stan P.
Diana was the sweetest. She made the process incredibly easy and was very efficient in helping with my needs.Andre G.
-Not put customers in predicaments by allowing them to reserve equipment that is not actually available. -Not misrepresent to customers that a human being is available to speak with you via the 800 line when no one is going to pick up -Fix the many glitches in the mobile 24/7 self service appKiran C.
Customer did not leave a comment.Roger S.
Customer did not leave a comment.Renata J.
Very Happy with the service one I arrived. It was a bit confusing on where the office was since it is only a storage unit place. Other than that good experience.Mary Gail E.
Diana did a very good job in facilitating my rental.Martha C.
Customer did not leave a comment.victor J.
Customer did not leave a comment.Paulette D.
Customer did not leave a comment.Lauren A.
Diana is wonderful!!!!!James M.
Customer did not leave a comment.Glendale S.
Customer did not leave a comment.Jean K.
Please note that the woman that helped me with the return was so friendly. She restored my fairh in this location.Richard B.
Whenever you get this survey please contact me immediately. I am so unhappy with the service is unbelievable.Leonard M.
No Improvments needed. Diana is by far the best person I've ever had the pleasure of working with.Phylesia M.
I dropped off after hours. It wasn't totally clear where to put the trailer, but I found where one other one was and just put it alongside.Chris S.
I think the location itself was really nice and the lady who helped us was great, but the location around the building is very unsafe. A lot of homeless people wandering around.Haille W.
The truck was dirty and the OBC kept registering low pressure on the RR tire. Checked the pressure several times and no issues, but the error message remained on. Was missing the furniture dolly that was supposed to be in the front of the truck. And was unable to check-in using the app. (don't know what that was about). Overall - was very disappointing.Lance M.
When you called the place you get a answer machine,no one never called me back,I went and dropped my truck off,and had to call back equipment recovery sent me an email stating I never returned the Truck,so I called them back and a young lady who helped me,had to call another number to reach the manager.The person who had my keys never put that I returned the Truck until the manager reached the person who was suppose to do it on the 3rd of Sept.,when I actually dropped it off,and on the 6th of Sept,I get my receipt finally,but was to get it on that same day which was on the 3rd of Sept No not a happy customer and would not recommend this location.Crystallynn L.
Customer did not leave a comment.Deontre M.
Customer did not leave a comment.Karolyn S.
This was the second location we had to go to that morning. Our truck was originally reserved at the location in Brookhaven on Peachtree. When we arrived, after waiting in line, we were told that they did not have a truck for us. They did not have a key for the truck we were supposed to rent. They had a key made that did not work. They found us a truck at the Buford location, so we headed over there, about 3 miles away. Had to wait again and got the truck. Very inconvenient as we had hired people to help us move who were standing around for over an hour waiting due to this situation. I assume the key situation is not uncommon. They should have more sets of backup keys available and should at least have given us a phone call to make us aware of the situation. The people at the second location were very nice.diane B.
Nothing, everything was perfect!Iris M.
No staff member there when I arrived. Closed sign on door. No signs about where to park truck. As I tried to get U-Haul truck checked in on my phone yesterday after 20 minutes, staff member showed up. I asked if he worked there and could help - at 4:21pm, his only answer was â€œat 4:25pmâ€ - I was shocked he treated a customer that needed help like that even though he may have been on break. Extremely rude - not using U-Haul ever again.Danielle C.
Office far from trucks. Did nothing to deal with smoking smell in cab. Was not my choice as uhaul changed locationRobert U.
Customer did not leave a comment.Joey W.
Returning the truck on Saturday was extremely difficult due to the large amounts of vehicle traffic using the car wash. There wasn't really an open space to park the truck.Emily D.
The best riding U-haul truck I ever rented.Jeffrey K.
We had a tire blowout that was incredibly dangerous.Alex P.
Diana was an absolute pleasure with which to do business. She made the entire transaction very enjoyable. Thanks!Jacques D.
Customer did not leave a comment.Pablo F.
Customer did not leave a comment.Sarah S.
Customer did not leave a comment.Sashkya N.
Need to change address on Google. Takes you to the wrong place.Dawn P.
Todo exelente buen trato y amabilidadCarlos C.
That was my worst experience ever . I had to speak to 4 agents to find the right process to pick up the truck. When we open the lock box there wasn't any key. A manager called me back to ask me to go to another location and pick up a bigger truck and gave me a credit. I finally pick up a truck 2 hours after the reserved time. This mess me up big time. I spent more money finding movers late that night because my help had to go to work at 11pm and I had to return the truck . I'm very very disappointed and I don't think I'll deal with you again in the futuremarieme N.
location was a little hard to find but service was goodBrian H.
Customer did not leave a comment.Alvaro G.
Customer did not leave a comment.Paul H.
Customer did not leave a comment.AYANNA M.
Waze sent us one street over (apartment complex)Henry J.
The cargo van had so much "play" in the steering that it was actually dangerous on the highway.I was trying to stay in the lanes between the endless amount of large trucks was it actually a challenge. Someone need to maintain that vehicle. I would not rent from here again or from U-Haul. The van was in need of a vacuum, as well... The good : the man doing the paperwork for the rental was very nice.Susan D.
I showed up at 9 am to pick up a cargo van only to learn that they didn't have one and the closest one was well over an hour away. I was forced to take a truck which was oversized for the job and drank gasoline. Good for UHAUL! I'll longer be using you for rentals. When you reserve a car/truck you expect it to be there. I was informed that UHAUL does not guarantee one will be at the location that you make a reservation? What I can guarantee is that you have lost a customer that has rented no less than 6 times in the past 18 months!Kim A.
Staffperson I spoke to at the office when picking/dropping the vehicle was very friendly and helpful.Nadia B.
None of the equipment I rented (Pads, Utility Dolly, Furniture Dolly) were included with the truck. Was charged anyway. Would definitely not recommend this location or Uhaul.Brent G.
Customer did not leave a comment.Jarrett S.
The gentleman was very nice and professional my complaint was the location, the Uhaul office was in a tiny storage facility being a janky carwash behind a dumpster and along side a garbage can overflowing. I am highly disappointed being that I reserved a truck days before and confirmed a ten foot at the location of my choice, however was sent a text the day before pickup from the storage facility. My displeasure is 1) confirmation is pointless! 2) I have PTSD, one of my triggers is the unknown, unplanned and chaos, so having to go to an area of town that is undesirable and not so safe...unknown to me made me very stressed out tense the reason someone like me went online to reserve a truck at a location I felt safe at and knew well. Perhaps your company could invest in employees that can go get equipment from one location and take it to one where someone reserved it so as to not inconvience your customer. Next time I will just save and hire movers. When I rented from Uhaul never did I expect to have to go to a third party vendor for my rental.Sebrina L.
Customer did not leave a comment.SHARON D.
Customer did not leave a comment.William B.
The only person onsite had no clue about how to unhook the trailer from from tow hitch. He just told me to call a Uhaul facility to get instructions and left (while telling me they were just a third party doing it for the money),Walter R.
The guy was super nice and very accommodating I accidentally left my work phone in the U-Haul truck and he called me personally and stay late and waited for me to come back and pick it up excellent excellent guy my U-Haul experience was a 10 out of 10 thank you guys so muchruss A.
I love being able to pick up and return using my mobile phone.TERRY S.
No one was at the location when we arrived to pick up at our time of 11:15am. At 11:25. We did not leave from the location until 12:15 because they stated that they didn't have the truck when it was the only truck sitting on the lot. No one mentioned we would receive an email to check our truck back in after hours.Our time to return was 11:15pm. However we returned the truck 7:30pm. I received an email around that time to how to check the truck back in after hours. Since I don't check my email while I am driving I saw the email and called and left a voicemail that the truck was dropped off at 7:30pm with the gas filled back up. We dropped the keys in the key return box and the same person that rented us the truck was on top of the roof when we returned it. This was the only truck in the lot. After a week and half we got a phone call that we had not returned the truck. I let them know that I had left a voicemail that we had and that we had filled the gas back up. After tellthing them I left a voicemail it took a few days and I still never received a phone call but a final invoice. The final invoice stated we did not fill the truck back up. The location lost the truck for a week and a half (obviously drove it some) and then charged us for the gas. I have my bank statement to show that we paid for the gas and filled it back up. Since we had such the issue with saying we didn't return the truck, I didn't even go back to argue about the gas, because would have been a totally different issue. When the man called us to tell us we did return it, he was very rude with us when we informed we had and continued to think we still had the truck. Clearly this location has an issue with keeping up with their vehicles.monica M.
There were several things wrong with this pick up that I never had with previous rentals. For starters, my appointment was at 8 AM and the shop did not open until 9 so I had to sit and wait for them to open. Even the person who called to change my truck size the day before said 8 AM. When they did open, they were having computer problems (no big deal it happens). While waiting for the computer to start back, 2 other people came in to pick up their rentalâ€” only to find out that location only had one truck. They were turned away despite having a confirmed reservation like me. Finally after over an hour and a half of being in the office (10:30), I get the keys. Every other rental I have done, through Uhaul or others, I did a walk through with the person to check the van, mileage, and gas. When I asked for this the manager said â€œit wasn't neededâ€. Finally, I called the hotline to report these issues only to be told that at least I â€œwonâ€ the truck and could move. Seriously?? I may have won the truck but you lost a customer.Alexis C.