very easy to work with Spanish Fork Point S Tire. Will rent from them two more times in next couple of weeks. Thank you, Lynn Wright
Lynn W
Customer Reviews for Spanish Fork Point S Tire and Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location is not easy to find and it is quite crowded with stuff. After being there once, it is fine and gets the job done.
dennis dThe pick up process is awesome. I was in and out. I don't think you could do better as far as that goes. I wanted a 4" by 8" but couldn't find one around. I ended up reserving a bigger one
Justin AI would change your method of taking payment my credit card has 4 different U-Haul charges you took money, gave it back, then took more money twice. my card should only be charged ONE time not charged then refunded then charged again it’s pretty stupid
Jared HNo places to park trailers. The personnel there are focused on the other business operating there and seem annoyed at dealing with U-Haul customers. I was told to park the trailer between two cars where it wouldn’t fit and no maneuver space. I will never deal with them again.
Andrew JWas in and out quickly. No hassle with a lot of paperwork either.
Arthur SYour size dimensions are misleading on the uhaul the website. I expected a fifteen foot truck and was very surprised and concerned to find that a fifteen foot truck is measured from the moms attic space to the back. So it was actually a 12 foot truck. Moms attic is not “extra space”. Everything worked out, but I feel your advertising is deceptive.
zachary cDid not have a 22' truck as I was told on the phone, had to get the only one on site, a 26' Truck was in the mud, tires were muddy Truck shakes horrible, very hard while driving at 50-60 mph
Joel AGreat service
Walter MTruck was stuck in mud on the dirt lot. Maybe put in some gravel 😉
Jake LKeep the trucks maintained better
Natalie WYard too crowded!
Chris PTruck had a check engine light on and had just over 1/4 tank of fuel when I picked it up. I wish U-Haul would charge customers who return trucks without refilling them and then use that money to make sure the truck is full for the next customer.
PETER SWhen opening the trailer I rented, it had a large trash bag in it full of trash with gold fish crackers all of ther trailer. It smelled like a dump, likely due to the trash bag. I had to get rid of all the trash to utilize the trailer.
Michael PThey were very nice and easy check in.
ROBERT CStaff was very friendly and helpful.
Brian AClean the vehicle. It was sticky, dirty, and stunk like ass.
Joel LThe Manager was supper helpful and supportive. Got us in and out very fast
James WThey had closed early. Didn't see anyone
THERON TThis truck is showing its age. Ponderous steering and pulling to the left when it brakes.
PETER SI didn't love that we were charged for 3 gallons of gas when we drove a total of 5 miles. That seems disproportionate. Otherwise it was a great experience.
Kathleen WFast friendly service.
Steven FThe truck wasn’t ready for me when I came to pick it up. I had to call into support, who told me they couldn’t do anything. I then manually took a guess at which truck should’ve been mine, found it, found the keys, and got it assigned to me through support. I also had set my dropoff location in a different city. For some reason, when drop off came, it made me drop it back off in the original location, adding an extra hour of driving to the end of an already long day. Really bad experience overall, would not use again if I can avoid it.
Austin BDon't tell people they can get a refund for time not used.
Michael WPulled the trailer with the truck from a mud pit, getting my shoes，the trailer, and the truck dirty
Steven EHead light was out.
WILLIAM WTruck was dirty and front right head light was burned out. I will only use rhis service again if I feel that there is no other option.
Janice RI filled the truck up at the pump but it didn't actually fill up on the meter.. I was afraid to overfill it.. The truck was pretty dirty in the inside and I had requested moving blankets and did not receive those
Jose GThat back lot is a mess, especially after a rain. Doesn’t need to be paved, but leveled and some rock would make it a lot nicer.
Jacob KMobile check-in was not good. We had to wait an hour for the business to open up so that we could get in person help. The employee told us this happens to people all the time. As soon as someone showed up the service was great and we were on our way, but we would not recommend doing the mobile pickup.
Sadie CI used to rent at another dealer in Spanish Fork but every time I picked up a truck it was almost out of fuel. Not the case at Point S and I love that.
Peter SCut weeds near parking spaces, and fix broken parking lot light
Nathaniel CI do not know of any way you could improve your service!!! I am very happy that this move is over and feel you people go above and beyond the call of duty. Thank you!!
gloria dVery helpful and accomodating.
thomas aBeing on time, friendly customer service, clean trucks . The drop off was very hard to find and a very small and congested area for us to leave the truck
Joy PDon't rent your tow dolleys with straps that are so so so unbelievably short and dangerous. This was a nightmare to move. That dolly is unreliable until it's fixed. The customer service representative was great. The equipment was awful.
Macey BGrade the storage yard.
Glen GPrices per mile are very steep, especially on wkends - $1.29 per mile is very high and customer replenishes the gas too (.99 mike on Mon-Thurs)—-it cost me over a hundred dollars to make 2 quick trips 12 miles away in a 10’ uhaul truck. I found a Penske rental closeby for 59cents a mile.
MELODY DGood service from those that helped us
Jay WEasy access. Staff was very helpful and accommodating when we had some minor changes.
Phyllis CDigital drop off
Joshua SGreat 👍
Cheryl Rthe tires on the truck had very low tread.
Kyle WNo complaints. Customer friendly rental process and the vehicle was designed for easy clean up which was a very nice plus to the process.
Tina AThe drop off site was a muddy field. I had a difficult time keeping the trailer clean and maneuvering it to drop off.
Bryan MGive the car clean
teofilo sThe facility was phenomenal to deal with. They went above and beyond and I'm renting a U-Haul trailer at least once or twice a month and that would definitely go back through these guys
Travis BI returned the trailer on Sunday when the Spanish Fork location was closed. However, they quickly updated the U-Haul system on Monday to let all parties know that I had returned the trailer.
Aaron MQuick and easy rental.
Fred AGreat customer service!
Brian WDrop off location was small and I was unsure this was the place until I was right on top of it. There should have been a sign close to the road or a neon sign. There was another business in the same parking lot and it made it confusing. Did not look professional. But other than that it was ok.
Jodie Mhave a bigger stock of trailers
Matthew AAlthough it was super terrible I was compensated in the end. Pretty sure I won’t use Uhaul again.
Douglas E