Customer Reviews for The Spare Room

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Spare Room

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RICHARD F. on

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Dropped off after hours, did not go into the facility or interact with company personnel. Maybe I just missed it, but I would recommend a prominent sign instructing customers where to leave equipment being returned after hours, especially since the drop-off point is outside the gates of the facility which seemed rather odd. Or at least that's what I eventually assumed after seeing the key drop box there.

Steven W. on

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Customer did not leave a comment.

amber w. on

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It was very dark and i couldn't see the sign that says beware of dog. I delivered it after the sun had set and although the dog was fenced in..i didnt see nor hear him come up on the side by the fence and when he did his bark terrifed me i almost ran face first into the back of the uhaul truck.

nan h. on

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Brad W. on

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Very easy in and out at both pick up and return.

John J. on

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John G. on

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Dan was awesome to deal with!

teresa w. on

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My LAST rental (14 months ago) involved a flat tire shortly after getting the trailer. It was after hours so I was forced to take care if the tire repairs on my own. I emailed Uhaul and was told I would be reimbursed for my cost. I never received reimbursement.

Karen A. on

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Very friendly and very helpful...would highly recommend

Jeanne Anne T. on

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Steven W. on

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Melody R. on

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christopher h. on

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Christopher C. on

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Fix location on maps

Katrina M. on

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CHARLES S. on

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Maybe update the mapquest if possible!

Jean A. on

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The gentleman was extremely helpful and nice. It was a pleasure to work with him and that company.

John D. on

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Didn't notice when I picked it up, but the truck interior had sand in it. I cleaned it out when I unloaded in order to avoid any hassle about "Cleaning Fees."

Roger R. on

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Jason S. on

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The gentlemen working at this location was kind and patient. Easy pickup and drop off.

michael g. on

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JOHN R. on

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Excellent service!

Gordon K. on

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Philip W. on

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Nothing - everything was great

Sherrie T. on

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Thanks!!

Rob J. on

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Samuel T. on

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Aaron B. on

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JIMMY R. on

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Dan is the nicest person ever. For 89 years old, he runs that place like a professional. I work for a professional moving company and when we need a uhaul or anything else, he's always available to help and has never let us down.

john c. on

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RALPH H. on

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Reservation was done online. When I got to location it had been entered wrong. Took 25 minutes to redo a simple trailer rental.

Timothy W. on

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Your website sent me to a location 12 miles away. I ran late, got done late, none of which is the office's fault. But what good does it do to send people to the wrong place? Change your map directions. That's really sloppy.

George M. on

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They go out of their way to be helpful.

Terry D. on

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Donald K. on

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Couldn't have gone smoother. Staff was very helpful! Absolutely recommend them!

John F. on

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Service was prompt and friendly, very helpful. Absolutely as it is supposed to be. I Highly recommend The Spare Room!

James E. on

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Thanks to Mr. Dan!

Peter H. on

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TERRY T. on

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This Uhaul did great as usually done

SPENCER G. on

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The woman who seemed to be running things was outstanding. Service oriented, a brand embassidar for uhaul. The old, bitter man who CUSSED at me and my brother in law should be removed or their dealer license revoked. The woman was visibly embarrassed by his attitude and behavior. I'll never do business there again.

Barbara S. on

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Susan D. on

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Max K. on

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Truck has brake, headlight, sloppy steering and a bad wheel vibration. Worst truck I've rented from Uhaul.

WESLEY C. on

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These are some of the nicest people I have ever worked with. This is my 3rd time to rent or return at this location and I am always pleased.

Sandra C. on

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Very happy repeat customer!

BOB D. on

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Ricky H. on

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The management is friendly and knowledgeable. Worth driving the extra miles.

Anissa K. on

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Gail G. on

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The manager of the site was very nice and helpful. Easy to deal with and no problems.

James H. on

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The folks at The Spare Room are awesome.