Customer Reviews for The Spare Room

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Spare Room

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RALPH H. on

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Reservation was done online. When I got to location it had been entered wrong. Took 25 minutes to redo a simple trailer rental.

Timothy W. on

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Your website sent me to a location 12 miles away. I ran late, got done late, none of which is the office's fault. But what good does it do to send people to the wrong place? Change your map directions. That's really sloppy.

George M. on

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They go out of their way to be helpful.

Terry D. on

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Donald K. on

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Couldn't have gone smoother. Staff was very helpful! Absolutely recommend them!

John F. on

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Service was prompt and friendly, very helpful. Absolutely as it is supposed to be. I Highly recommend The Spare Room!

James E. on

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Thanks to Mr. Dan!

Peter H. on

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TERRY T. on

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This Uhaul did great as usually done

SPENCER G. on

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The woman who seemed to be running things was outstanding. Service oriented, a brand embassidar for uhaul. The old, bitter man who CUSSED at me and my brother in law should be removed or their dealer license revoked. The woman was visibly embarrassed by his attitude and behavior. I'll never do business there again.

Barbara S. on

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Susan D. on

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Max K. on

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Truck has brake, headlight, sloppy steering and a bad wheel vibration. Worst truck I've rented from Uhaul.

WESLEY C. on

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These are some of the nicest people I have ever worked with. This is my 3rd time to rent or return at this location and I am always pleased.

Sandra C. on

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Very happy repeat customer!

BOB D. on

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Ricky H. on

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The management is friendly and knowledgeable. Worth driving the extra miles.

Anissa K. on

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Gail G. on

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The manager of the site was very nice and helpful. Easy to deal with and no problems.

James H. on

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The folks at The Spare Room are awesome.

Fred W. on

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Perfect in every way.

NATE F. on

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Great customer service and overall experience

Steven R. on

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Steven R. on

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jim h. on

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Martha Y. on

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Made reservations 5 days in advance. Pick one of five locations in the town where I live. Uhaul never got back with per their online policy. Their automated customer service is a joke!! Their live chat is a joke. I finally used my confirmation # online at uhaul found out they book a truck in another town 15 miles away. Then I went to pick it up and it wasn't there. They reserved me a truck which was being used. The truck was due back at 1:30 but never arrived What night mare. Had people to help.move on a Saturday waiting all day. Got a different truck next day because of the dealer going out of his way to fix corporate fuck up!!

DOROTHY M. on

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Nothing. All went smoothly. The man in charge was friendly and helpful and the whole process was pleasant.

NITA R. on

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THOMAS F. on

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Christy R. on

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MArk D. on

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DENNIS S. on

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Dan was great to work with!

Timothy B. on

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Danny K. on

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Quick check-in.

James T. on

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Joi B. on

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Great customer service. Very pleasant and amicable people, more businesses could learn from their outstanding customer service.

FRANCELIA M. on

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Caroline C. on

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Great staff. Friendly, helpful and knowledgeable.

CARL S. on

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BRENDA P. on

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keep up the good work!

Lea L. on

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TY N. on

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Michael B. on

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jose c. on

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grate Job

dean m. on

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Joan A. on

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Gary S. on

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PERRI T. on

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dennis b. on

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Sandra C. on

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Get your reservation system fixed!!! It's charging me TWICE!

gary u. on

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Fred E. on

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Phillip H. on

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Richard L. on

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The local personnel on each end were great to work with. The equipment functioned as expected. The pick up location was about 20 miles further away from the location I requested and took more time than it could have.

Shawn S. on

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Great people to do business with. Would most definitely return and do business again.

richard t. on

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Travis M. on

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Robert Y. on

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TJ R. on

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Felissa B. on

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Friendly staff

Venus M. on

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Nothing. Customer service is always great at this location.

Michael M. on

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Curtis H. on

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A tremendous staff at this location. Very friendly, accommodating, and resourceful. They made the experience pleasurable.

Max L. on

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Don always offers great service and a friendly face. I have recommended him suite often.

warrem b. on

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second rental, this location. Will go there again

warren b. on

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Shunta G. on

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The customer service was great!

ROBERT P. on

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Having some supplies to sell would have been nice. Like rope.

MIKE K. on

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Dan provided excellent service and was very personable.

RANDALL B. on

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DANIEL T. on

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Mr. McRae is always friendly and a joy to speak with... His staff are always helpful

CHRISTINA V. on

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Location was clean and organized. Very friendly people! I would highly recommend this U-Haul-Storge unit!

LEN L. on

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paul g. on

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BARBARA B. on

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BRYAN R. on

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CLAUDIA B. on

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The location and personnel were fantastic. The equipment was defective: both lights fell off of the tow dolly AND we had to make a trip from Dallas TX to Madison, WI WITHOUT air conditioning.

KEVIN L T. on

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First trailer I looked at was not well maintained and had significantly rusted wheels and numerous dents/scrapes to body. They had two other trailers that were same dimensions and changed the paperwork cheerfully and I left with a clean, well maintained trailer. Would definitely use these folks again.

MICHAEL O. on

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The location was good and the staff was very professional. The truck had air conditioner problems. The driver's side front tire was low and something was spilled on the floor of the truck.

JASMINE B. on

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ROB L. on

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I HATE the "preferred" but not guaranteed location when I make a reservation. I select my locations based on what the reservation screen says is available, the location, and the hours of operation. But then only to have it changed when and if UHaul calls me back to confirm the reservation which they never did with this rental.

PAT K. on

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Justin T. on

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Jaret W. on

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Since we were told drop off after hours was ok, we went there (Hwy 1417) and it was closed. Called Uhaul# and got 525 W Lamar.. here is where the problem starts. That guy we talked to at Uhaul phone# didn't tell EITHER PLACE what we did!! So, the next day Hwy 1417 calls looking for it, and I told them where I left it. No prob with them.. Now, TODAY, 5 days later, I get an extra charge from Lamar St saying I had the trailer an extra 3 days!! They had no idea I dropped it off there, and it was sitting in their lot the whole time! Because, again, your phone rep, who otherwise did a great job too, didn't inform either lot what the new plan was.. Lamar reversed the charge, but because of moving and budget being so tight, I now have an OVERDRAFT FEE to deal with. Other than that, it was a great move and I will work with you again, I just need to make sure the lot is 24/7 first I guess. Thanks.

DAVID J. on

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I don't see anything wrong with your service

Dustin O. on

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Thank you! Made my transition smooth and convenient.

JOHN V. on

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JOHN C. on

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Nothing they are great people.

GARY U. on

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RANDALL C. on

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JOEL H. on

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Rickie C. on

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Truck needed shocks

Nathan H. on

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Excellent customer service. Very professional and overall wonderful experience.

HEIDI M. on

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nothing-service was great!

RANDYN R. on

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This location was farther for us to return truck than three other locations which added unnecessary miles. None of the other locations had trucks available.

robin g. on

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This was not the location we set it up at !! We tec'd NOOO call about the change didn't know about the change until we went to pick it up AT 8 and was told they didn't have and it was moved to another location which was 10 miles away and didn't open until 9 am!!! And our records were not forwarded so had to start the process alllllll over again !! This is the second time this has happen in a month !! SNe exact experience !! Uhaul is NOT professional and VERY unorganized !!! Very very displeased !!!

Jeremy B. on

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SHERRIE C. on

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DORIS F. on

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They were the only good thing about uhaul there was in this whole deal. We will miss them while going to budget.

THOMAS D. on

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People were very friendly and helpful...have used them before and will definitely use them again