U-Haul: Customer Reviews for Sparkle Car Center, Lake Worth, FL

Customer Reviews for Sparkle Car Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sparkle Car Center

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curran m. on

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michelle c. on

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Margret A. on

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MAE M. on

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dominique t. on

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KENNETH G. on

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Put 21 dollars & 45 cents & hardly went 25 miles can't figure it out

dave m. on

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Everything was great. Just what i needed. Thanks very much - dave.

PIYAPHAT P. on

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JARED H. on

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ANGELA W. on

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Truck smelled bad maybe some air freshener.

Rockel V. on

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the only thing I have an issue with is I made a reservation over the phone and made it for 17ft truck and I get there to the location and they didn't have the truck I needed which cost me time to get my stuff out by having to make a couple of trips. when your people are making reservation on the phone don't promise something you cant do, it put me in a really bad position. If it wasn't for the girl who was helping me at the location and calming me down I would have called corporate and raised 10 different kinds of hell her name is Michelle and she is amazing you should be thankful to have her rep your company.

PHILIP S. on

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While the customer service representative was wonderful, that was the only thing good about this location. It has no parking so it's not a good place to have someone drop me off. I had to cross a busy street and walk across an unmaintained right of way with high grass and barking dogs to get to the van which was parked next to the railroad tracks in a sketchy neighborhood. The van had not been cleaned; there were half drank water bottles in it and random trash and it smelled like cigarette smoke. No one accompanied me to get it and I had to take the sign out of the windshield. I asked to pick up the van from Boynton Beach at a location I have used before but you sent me to this out-of-the way location and I had to revise my travel plans to get there and drive extra miles. What can you do? Close down this location and use the Boynton Beach location when a returning customer asks for it.

doris e. on

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The return location is in a horrible area, tight spaces/street.. The area is not at all good. Awful experience

TIMO P. on

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VICTORIA D. on

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GREAT people....location of office small & space for equipment site, limited

DONNA K. on

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John J F. on

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I made a reservation the day before with Steve, presumably the owner. He said he'd be there at 9am. I was on a tight schedule. I showed up at 9 and he wasn't there. I called him 4 times during the next hour and finally got in touch with him around 10:15. He said people usually call him and he was eating breakfast. Wow! Anyhow, by the time I got the truck it was 10:30. I needed it for a day but returned it 3 hours later because he put me and my crew so far behind schedule, we had to change plans. Big waste of time and money. Terrible experience.

SUSAN P. on

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Took a while for the truck to arrive but it was a great experience overall.

GAIL M. on

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BRIAN D. on

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AMANDA G. on

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Agent was not on premises when we arrived. We had to wait. He was not knowledgeable about uhaul policies and was unable to navigate the input screen during the process of us getting our truck. dHe tried to charge us the deposit twice......$100 cash AND $100 on credit card along with the rental charge. This took quite a bit of discussion and caused a great deal of anxiousness before this was settled. When entering the credit card info he kept telling us that the card was invalid.......he was not entering the expiration date correctly. This process took over an hour just to pick up the truck!!! Would never! go to this site again.

JOSEPH S. on

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Russel S. on

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He was out of the building when I returned the truck. Street address was not right and the lot was a little difficult to get into.

SUSAN C. on

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My reservation was at Crown up the street but since the owner was out sick, they sent us to Sparkle, where we waited patiently for 20 minutes for our turn. The 20' truck we signed up for belched smoke and stalled whenever the accelerator was engaged. We waited almost half an hour at the lot for the agent to return to the office, make out new paperwork, and return to the lot with it. In the end they gave us a bigger truck for the 20' price-- which was a lovely gesture and well-appreciated-- but our reservation was for 9 am and it was after 1030 am when we finally got on the road. Next time I'll try and reserve at a bigger Uhaul concession.

don s. on

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We had equipment reserved at 1 location and they didnt have it available, so we had to ride to the next town to, pick up our equipment. That towns location was poorly marked for signage, hard to get in and out of and in a rough area of town. The clerk that assisted was not educated on equipment.

Deborah W. on

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Mary W. on

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RODNEY C. on

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The owner was great!

donnice m. on

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There was a place closer did not know about it I would move the location where they keep the trucks smelled really bad Steve our uhal guy was exelant verry nice and helpfull i would tell a friend to asked for him

Josh W. on

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BOB D. on

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NANCY Z. on

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JODIE K. on

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GARY B. on

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MARTIN G. on

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To begin with, this location is not identified by any external U-Haul sign. I found the office only by asking someone on the street. Second, there was no identifying sign on the inside of the building either, I learned I was in the right location only by asking a man sitting behind a desk, who identified himself as the proprietor. This agency appears to be only one part of a series of unrelated businesses operated by the same person in the same location, including an apartment rental agency and a thrift shop. Third, the proprietor did not seem to have direct access to U-Haul's data base--he had to hand enter all over again the data I had previously supplied to U-Haul when I made the reservation--he apparently had no access to that information, only to a U-Haul website which he accessed over the Web on his own desktop computer. It took him 2 attempts to successfully enter the data and print out the rental agreement. Finally the rental traller was not avalable at the site--we had to travel to a storage yard a few blocks away to locate and hook up the trailer. It was the only rental vehicle in the lot. While the proprietor was courteous and affable, and the trailer turned out to be clean and in serviceable condition, and there were no mechanical problems with the trailer during my 1600 mile tow, the circumstances of the encounter with this agency did not inspire confidence in me that the all would go well on the trip. Instead, it caused me unnecessary concern.

JANNA L. on

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was courteous enough to call me in advance of drop off and assist me to get to the next destination

JESSICA G. on

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shanon s. on

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george m. on

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John D. on

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There was no such location nor sign that indicated there was a Sparkle Car Center at the address indicated on the website. An "agent" was not at the location, when we arrived,at the appointed time, to pick up the trailer, that had been reserved.There was no parking available, except in the street. As a result, I had to call the absent agent to determine where the trailer might be. He wanted me to wait until he returned "from the airport", which was unsatisfactory. After getting instructions from the agent, I then had to find where the trailer was, which was three blocks away in a remote lot behind a strip center. As noone was presnt to assist me, I had to hook the trailer up myself, and discovered that the wiring connection for the brake lights was inoperable, for an over 250 mile trip. All of this was in a less than desirable part of town.This location needs to be eliminated!

BEVERLY S. on

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KATHLEEN B. on

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DENNIS P. on

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Don't call the 800 number. They cannot get anything done. Go to the locals.

SHARON S. on

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Doreen D. on

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The whole renting procedure was quick and easy. Pleased!

NANNETT F. on

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RICHARD A. on

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SCOTT T. on

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SEAN E. on

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janet v W. on

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Located in a dirty garage. Workers stunk from beer. Had to drive them to find trailer. Wanted us to lift trailer onto truck hitch. Had to drive back to garage to get the man to hook up trailer. He too stunk of beer. Would never recommend them to another person.

JOHNNY J. on

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Details involving paperwork and locations to return equipment was a huge cluster... Cost me almost a full day driving from place to place, city to city, trying to find someone who would take my trailers.

Stephen B. on

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The person at the desk was drunk. The operator/owner was not available. An I will never go to this location again. If this is how Uhal operate i will take my business else where.

james r. on

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DOREEN D. on

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Neighborhood was not that great, but that's kind of hard for you to fix. Other than that, everything okay.

Anasa M. on

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The people at this U-Haul were extremely accommodating.

CHRIS A. on

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We showed up at 9 AM to pick up our truck and tow dolly. The Dolly was not there. We were told it would be delivered at 2 and was not delivered until 6 PM. We were only given 11 pads out of the dozen we rented, because there were only 11 available. I was not given a contract or asked to sign anything. I called Uhaul myself to inquire about a confirmation of payment as no confirmation was emailed to me at the time of pick up.

Jon f. on

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Steve was outstanding in every area before and after the rental

LYNELLE Z. on

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Computer not working Truck had a real low tire beer can in back of truck A/C didn't work Wasn't our original confirmed pick up location either, we were to pick up in Boynton off of US1, and this made us late....Also, never received a reciept for the payment of the truck!!! Request receipt to be emailed to me at lynellezelnar@bellsouth.net ASAP, and a credit of some sort for the inconvenience !

STAN H. on

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Based on what happened here I would never use or recommend U-haul.

JOSEPH Y. on

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CHRISTOPHER D. on

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The drop off location was not clearly marked...in a rough neighborhood. We drove the u-haul truck around the neighborhood looking for the location(extra miles for which we had to pay). Finally,my wife had to drive our car around the sketchy neighborhood looking for the u-haul. She finally found a man sitting on a picnic table outside a shed. The shed w2as the u-haul location. The people were very nice;but, all in all we will use Budget or another competitor in the future.

FERNEL D. on

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Worst customer service ever. I will never rent from uhaul again.

SHANNON H. on

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The staff was very courteous, professional, and friendly. The customer service that was provided to me was exceptional. Thank You