Customer did not leave a comment.William P.
Sparta Hardware Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jacob M.
Maintenance check was not run on this vehicle. Windshield wipers were in dangerously bad condition. Engine broke down on the highway... Catalytic converter likely bad. Truck was old and beat up.Gregory C.
Customer did not leave a comment.Steven S.
Half the trailer lights don't work . Had to bring it backJoshua B.
Blinker check was done by a worker prior to leaving. Upon arriving at the destination, found out that the drivers side blinker was not plugged in.Brian M.
Customer did not leave a comment.DARYLE S.
Customer did not leave a comment.Joseph M.
Customer did not leave a comment.LaDean P.
very clean and helpful. definitely a full service store.terry M.
Great customer service. Easy check in and out.WILLIAM D.
Customer did not leave a comment.Kelly O.
Customer did not leave a comment.Paul L.
I can't think of anything. The trailer worked perfectly and the service was outstanding.Matthew U.
Customer did not leave a comment.TOM R.
Wonderful people never any problems quick and easy--in and out have rented couple times and will for sure no doubt rent from again and I do tell family and friends to Trent from this location have a great dayðŸ˜„Wayne E.
Customer did not leave a comment.James S.
I made my reservation well over a month in advance to pick up in Tomah wi. A couple days prior to my move I received an email stating I had to pick it up in Sparta wi, an additional 15 miles out of my way, one way. Meaning an additional 30 miles total. Being that the reservation was made so early I chose to eat the extra miles as I understand that things could change in that period of time, however notification of some sort would have been nice. Then I was told that I could return the vehicle to ANY uhaul center. The website wasn't working at the time of drop off so after putting the keys in the return box I called uhaul. While on hold for 25 minutes the recording continually stated that return to another uhaul center was acceptable and to just go to uhaul.com/share. Once I finally was able to speak to someone I was informed I would be charged double for returning the vehicle to a different location. Had I known that was going to happen I certainly never would have returned it to the nearest center. I would have driven the additional miles to the place I rented it from. I will never use uhaul for moving anything again. I will also never recommend uhaul to anyone. Moving is expensive enough and then to be charged double because you did what you were told was ok, it's not right and it is awful customer service.stephanie E.
You really need to find a way to guarantee one way trucks! And if you can't, figure out SOMETHING to make it sting less!Tammy C.
The truck was fine but the U Haul 24/7 service is far from applicable. The website wouldn't allow me to log on to pick up the truck. Twice I called the support number and waited on the phone for more than 10 mins with with no one answering. I had 9 people standing around for 2 1/2 hrs waiting until the store opened up before we could move anything.Richard S.
Good experienceDennis T.
Everything was explained and shown to me. Thank you for making my move easier.Lori W.
Truck smelled like drugs and I think I was over chargedsamuel K.
Hank was too busy while several other staff were unable to help me and others. Ck in went fine. Thank you Hank!Victoria F.
Customer did not leave a comment.David S.
Customer did not leave a comment.Michael E.
Customer did not leave a comment.Nanette V.
Customer did not leave a comment.Derek B.
My only issue was I requested the truck from the Rose St location in La Crosse. Apparently they don't house trucks that go one way, and only 26' trucks go one way? My check in status was still la crosse but I was informed (politely) by the associate at the desk I had to run to Sparta to pick it up. I just have a suggestion, for the Uhaul online truck reservation, if it's true I can't pick up a truck from a location, it shouldn't be an option, and neither should a truck size. I enter the path I drive, the website should have algorithms to let me know, "hey you can't do this". I didn't mind the fact I had to drive from La Crosse to Sparta, I did mind that I had an expectation, and it was not met. I also didn't receive any information on the change until that night via email. Had i been notified sooner, I would've been slightly less irked. Either way, just a suggestion.Jacob K.
Awesome service at the Sparta Wisconsin Hardware storeCraig F.
Customer did not leave a comment.Mary C.
Customer did not leave a comment.John W.
The Sparta Hardware employees are fantastic and efficient.KRAIG B.
I dont think it gets much better then it was, very nice and helpful people.. I even came in right before they closed for the night and the guy was awesomewayne N.
Customer did not leave a comment.Christopher R.
Employees could be more nice.Mckenzie S.
Customer did not leave a comment.Arnold M.
Customer did not leave a comment.CASSANDRA I.
This location was convenient and service was exceptionalsue T.
Customer did not leave a comment.BART K.
Overall the drop off was ok. I had to wait a lot for assistance. The guy who checked me out was nice and was wearing a mask??. He did tell me of I wanted to file a complaint I'd have to go through the call system and wait the 20 minutes if that's what it said. The parking lot was alright, but had I gotten a bigger truck, like I have in the past, the parking wouldnt have been very easy to maneuver in with other cars coming for other business. I did drop off with over 100 miles to spare, pinch extra gas and 2 days early??Jennifer H.
Thank you!Darrel H.
Customer did not leave a comment.Dan R.
Customer did not leave a comment.Debra O.
Customer did not leave a comment.Warren S.
Online check-in was a hassle! Actually ended up going inside to check-inThomas K.
Had trouble checking the trailer in. Technical problems with the program WiFi spent about an hour checking inKent H.
Customer did not leave a comment.Kaelan M.
Customer did not leave a comment.Louann D.
Customer did not leave a comment.Riley C.
The attendant was very helpful and was very niceGary D.
Customer did not leave a comment.Stacy B.
Customer did not leave a comment.Brandi J.
Customer did not leave a comment.Billy C.
Customer did not leave a comment.WAYNE W.
Customer did not leave a comment.Allison H.
Larger trucksDEBBIE O.
Availability of large trucks..24' and 26' is way below expectations. None available in a 30 mile radius. Not just at that time...always.DEBBIE O.
Customer did not leave a comment.Stephen H.
Customer did not leave a comment.James B.
Customer did not leave a comment.Kurt H.
I wish they were closer to the location I desired.Terry V.
Highest level encounter. Not much room for improvement.Robert V.
I had to drive 27 miles from the original spot that I reserved my location and they would not give me any deal on mileage and the truck was extremely dirty. I am allergic to dust and the cab was full of dust and I started sneezing. It was horrible and then I had to pay for 54 miles that I should not have to pay for and they didn't care at all. Horrible experience.Tina P.
Again not really the place didn't meat with anyone there but customer service was a joke for the uhaul company. Not going to go through this company again don't need the extra headache and stress.damon C.
Previous customer did not clean our cab area, dirty. N truck unit could use a maintenance checkup (not just checking oil) needs suspension checked out. Definitely not a smooth ride. Bouncing all over.DARREL F.
Very helpful customer rep in the hardware store. In and out very quickly. I would rent from this location again.Mark M.
Customer did not leave a comment.Brandon J.
Customer did not leave a comment.Richard S.
Customer did not leave a comment.Julia M.
The person had no clue as to a reservstion was made prior via phone. Mass confussions. Just to rent the smallest box u haul.Regena J.
Customer did not leave a comment.Anthony W.
The Uhaul counter guy at the location was exceptional. The reservation process was a nightmare. they changed my reservation from 9am to 3pm and at a location 30 miles away. The truck had a bad tire when I got it. Had to call Roadside assistance. I will NEVER rent from Uhaul again. It literally ruined my entire moving day plans.Sara H.
Very nice and super easy to deal withTheresa W.
Rich was absolutely awesome in his customer service skills. Thank you for a pleasant experience . George BradleyGeorge B.
Customer did not leave a comment.Robert R.
The whole experience at this U-Haul pick up location was fantastic. He was very welcoming and helpful! Thank you.Mary C.
Customer did not leave a comment.KURT E.
The Sparta was excellent! After my pick up in West Salem was a major failure, Sparta really came through to help me!Heather L.
Customer did not leave a comment.JOHN H.
Customer did not leave a comment.Theresa W.
Customer did not leave a comment.Robert R.
Customer did not leave a comment.Andrew J.
Customer did not leave a comment.Jon P.
Customer did not leave a comment.Theresa O.
The vehicle that was rented needs front end work. It consistently pulled to the right & was unstable in the front end. It was not a vehicle anyone would ever want to drive on a long trip as you had to turn the steering wheel left to go straight,Curtis B.
Customer did not leave a comment.Geneva O.
Customer did not leave a comment.juliette O.
Customer did not leave a comment.RYAN L.
Customer did not leave a comment.Jean L.
Customer did not leave a comment.JOHN H.
Providing the equipment reserved would be a good start. It did all work out but I was not overly happy to start out. Reserved a 20 ft. truck 3 weeks in advance and ended up with a 10 ft truck with a 6 x 12 trailer.Larry G.
Very smooth drop off procedure- the 2 guys that helped me @ the Hardware Store in Sparta, WI were great.craig R.
The gentleman who helped me was knowledgeable and extremely helpful!Misti J.
Customer did not leave a comment.Darthur L.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.Glen M.
Only issues noted was their computer is a bit slow.Christian M.
Nice young man greated me right away and got me checked out quickly.Gary H.