Customer Reviews for Specialties Automotive Group LLC
(U-Haul Neighborhood Dealer)

66 reviews

555 N Bluff St   Saint George, UT 84770

(435) 628-4737

Hours

  • Mon–Fri
    9 am–6 pm
  • Saturday
    9 am–3 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(435) 628-4737

555 N Bluff St
Saint George, UT 84770

Services at this Location:

Hours

  • Mon–Fri
    9 am–6 pm
  • Saturday
    9 am–3 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Russell S. 
Rating:
4.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

EPHRAIM J. 
Rating:
3.0

Office was closed and parking lot packed. Had to make a decision where to unhook. But was fine.

Lance E. 
Rating:
5.0

Excellent location to work with!

Aurthur C. 
Rating:
5.0

Quick checkout. Thanks!

BILL K. 
Rating:
5.0

Brandon was very helpful with returning the truck.

Jodi R. 
Rating:
1.0

Wash the exterior of the truck. Don't put a 2 wheel cart at the back of the truck with a very thin plastic ring that can be broken just by bumping it. This creates a new charge for an item I didn't need. Inform me that I will be doing a complete self service pick up from my phone on the original call.

Kevin R. 
Rating:
3.0

I feel there could be a little education on how to use the website or after hours drop off. It wasn't difficult to do, just was surprised by the process and a little thrown off. The employee at the office when I picked up was very professional and helpful

Kyle M. 
Rating:
5.0

Absolutely accommodating!! I will repeat if the opportunity ever comes up again. I was "The King!!" Thanks Dan

Dan A. 
Rating:
5.0

I was impressed at how clean the truck was. Ran great.

Pam C. 
Rating:
4.0

Customer did not leave a comment.

Brent P. 
Rating:
4.0

Employee was good and the equipment was good too.

Jerome C. 
Rating:
5.0

Excellent

Lisa W. 
Rating:
4.0

Customer did not leave a comment.

JASON C. 
Rating:
5.0

The young man that helped me was one of the most genuinely nicest, glad to help you, person I have come across in a long time. I would most definitely go back and will most definitely recommend that location 👍👍👍

Debra G. 
Rating:
5.0

Customer did not leave a comment.

Edward H. 
Rating:
4.0

Customer did not leave a comment.

Alan S. 
Rating:
3.0

Customer did not leave a comment.

Kenneth C. 
Rating:
3.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Steve C. 
Rating:
5.0

Young man who helped me was very polite and knew his job.

Lisa S. 
Rating:
5.0

The guy up there at the were at get the truck on uta it's really nice guys I appreciate him help me a lot thank you for everything

Jorge S. 
Rating:
5.0

Customer did not leave a comment.

Redrock A. 
Rating:
5.0

They did a great job and were very fair and helpful.

Curtis H. 
Rating:
3.0

Dropped off after hours and system was down. Very difficult to figure out how to drop the trailer off.

Janice G. 
Rating:
5.0

Customer did not leave a comment.

Cheri T. 
Rating:
5.0

Customer did not leave a comment.

mark W. 
Rating:
1.0

Such a bust. Way over charged. Lied about everything. If I could bury this place I would. Terrible staff, terrible vehicle. Such a lemon. And they charged me 159 for something that was 60. I'm livid and wish I could bury them. I'm not the only one. I will leave a terrible review on every single site I know.

eli H. 
Rating:
3.0

Customer did not leave a comment.

Lance P. 
Rating:
3.0

It was acceptable. I was almost strong armed into driving a 26' box truck as opposed to the 15' we had reserved a month before. The truck also had no AC…very uncomfortable driving in the desert.

John W. 
Rating:
5.0

The gentleman who worked at this location was AWESOME! He was incredibly friendly and helpful. I felt like a valued customer.

Shawn W. 
Rating:
4.0

The employee wanted to charge me for blankets but I had to show him my receipt. Then he changed his tune.

Ronald H. 
Rating:
5.0

The individual that helped me was super nice and helpful.

Aaron R. 
Rating:
5.0

The drop off location person was very professional and unhooked the trailer for me.

KEN G. 
Rating:
5.0

Customer did not leave a comment.

russel P. 
Rating:
5.0

Everything was great!

Lawrence R. 
Rating:
4.0

The truck developed a problem. I don't think the could have known that would happen

Travis E. 
Rating:
4.0

Customer did not leave a comment.

Margretha L. 
Rating:
4.0

Customer did not leave a comment.

Holly B. 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Very good

Ashley A. 
Rating:
3.0

The drop off point was non-existent. The travel-to point was listed as Cameron, AZ when it was actually Colorado City, AZ. I was charged $149 when proper charges were $29!

Lidel B. 
Rating:
5.0

Customer did not leave a comment.

Aigars P. 
Rating:
2.0

We ordered a 26' truck and wanted to pick up at another location. We were transferred to this location which is a 24/7 location…we needed to pick up earlier than what their hours were. The presses kept logging us out of the system because we couldn't figure out what to do. 24/7 help logged us out and said they had no one available. We called back and he helped us through entire process by we were late for our help. They also needed to call someone to verify that it was us…who is awake so early in the morning and if they are they're probably in the shower. The lock box was so high up you needed to be a giant. We couldn't see the code we had to plug in. They had us check all around the truck but not inside. When we got home we noticed they never put dolly's inside. That made our move much slower and our hired help never showed up. They tried to charge us for those dolly's too even though we reported it. Our help on the other end had to wait hours longer and it made it a very late night. Made it for a much more stressful day!

Larry R. 
Rating:
5.0

Customer did not leave a comment.

EliJah B. 
Rating:
5.0

Customer did not leave a comment.

Angela G. 
Rating:
3.0

Though access was sufficient, the site was almost too small to accommodate both our 23-ft truck and vehicle trailer. The check-in person was knowledgeable enough, and the process was quick and easy, but not very personable. The first clue was him literally hidden (hiding?) behind an oversized computer screen between his chair and the customer's chair. The local (un)loaders we hired recommended the other site in St George (off Sunset, nearby) as the better option.

paul H. 
Rating:
5.0

It was fast and easy

mike W. 
Rating:
4.0

Customer did not leave a comment.

Doug J. 
Rating:
5.0

Customer did not leave a comment.

Kat P. 
Rating:
3.0

This guy from SG I-Haul location calls me & tells me I was supposed to bring truck back by 2pm, he said it is now 2:40pm… however, I committed to tow an additional trailer behind my truck from OKC - (I dropped it off in Las Vegas NV), because I did that, U-Haul gave me an extra day to return the U-Haul truck… so I did not have to return the truck until today (Thursday 9-8-2022),(with no penalty)… So the Saint George U-Haul guy called me & tells me I'm late & so I rush my truck over to the Saint George U-Haul store & drop it off so I don't get charged a late fee… (I had just finished unloading it), so it was not cleaned… (if I had been able to return it today, I would have cleaned it), but the St. George I-Haul guy told me he closes at 6pm & so I had to hurt to get it returned! So I did return it at 5:15-5-30pm yesterday (Wednesday)… well, I get a receipt from that St. George location & that guy charged me for another day, & he charged me for a cleaning fee!!! $69.99 or something… All I did was try to accommodate him & get the truck to him & I rushed to make it happen! I am not happy & he never told me he was going to charge me for an extra day or a cleaning fee! I will not recommend this St. George location to anyone!!! BTW: I did have an extra day! So I should be reimbursed! I also want the $25 cleaning fee reimbursed because I did not have time to clean the truck because the St. George U-Haul guy said they close at 6pm!

BRET B. 
Rating:
5.0

Customer did not leave a comment.

Barry C. 
Rating:
3.0

self drop off, no contact with any person.

RICK U. 
Rating:
5.0

Customer did not leave a comment.

DEL B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN T. 
Rating:
5.0

Customer did not leave a comment.

Malynda W. 
Rating:
5.0

Customer did not leave a comment.

Tancred K. 
Rating:
5.0

Brandon was fantastic. He checked us in and out in a very efficient and professional manner. Thanks, Specialties Automotive Grp!

Ed P. 
Rating:
4.0

There was some difficulty with the online return process, not the fault of the location. Staff were very helpful

Kalyra G. 
Rating:
1.0

When I filled out the request online I chose not to pay for the CDW for $10. When I checked out the truck the attendant put it in without my knowledge. And wouldn't refund it to me.

TED A. 
Rating:
5.0

The young man at this location provided great Customer Service!

Bob O. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN EARLE K. 
Rating:
5.0

Customer did not leave a comment.

Allen J. 
No reviews have been submitted for this location.

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