Customer Reviews for Specialty Food Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Specialty Food Inc

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Edwin A. on

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Evelyn C. on

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Specialty Food location is great. For U-haul Neighbourhood Dealer at 1260 Kennedy Road, I will give "VERY POOR" rating for their very poor service on Sep. 15, 2019. My original reservation was with them at 9:00 am. I have been waiting and calling but it's almost 10:00 am the store is still closed.

Dave L. on

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Truck cab was filthy. Front end alignment was all over the place. Pretty weird picking up a moving truck from the back of an Indian deli / convenience store. I got charged for gas even though I left it with the exact same amount as when I took it out.

Adrianus V. on

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Overall it was an enjoyable experience. The truck was actually in better condition than I expected. Nice ride too !

Yery H. on

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Jason M. on

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Workers there were excellent. Very quick and helpful. One of them helped me hook the trailer onto the car without even my asking, would definitely recommend

Javier S. on

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Despite the fact that I had to go there because my original reservation was totally messed up, I was very happy with the service and professionalism of Specialty Food Inc. personnel.

Wa Kabuya M. on

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Melisia G. on

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There was some garbage and the back of van could have been swept after the last renter. Also, the brakes were very very squeaky making the ride very noisy. Overall the customer service at the location was great but van very dirty

Albert A. on

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The vehicle seems to be well maintained and in good condition, but it has unpleasant smell inside the cabin. Smells like chicken poop.

Prasanth S. on

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The inner cabin of the truck was not clean what so ever. There were marks of beverage being spilt all over the cabin, especially in the drink holder. The truck which we had rented was all not the greatest interns of the vechile pick-up. The struggles to pick-up speed and so we were hesitant to take it on the highway. We traveled via local roads only.

Derrick J. on

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Upon completing the express check in, I had de-selected insurance. I saw screen confirmation of $119 for the rental agreement. Having done on line check in, I did not check the paperwork on pick up, and somehow insurance was added back. Very disappointed.

Billy N. on

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Elise Ashley W. on

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Thomas L. on

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Great service. You should advertise more. The location is kind of hidden away with no big uhaul signs.

Warren C. on

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Akiva S. on

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Its a great option for picking up on a Sunday when most locations are closed. Service was very pleasant. Thank You.

huilin G. on

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the owner in the convenience store who helps me with the car is very nice and helpful. However, The car get really low tier press in it right tier! Looks very dangerous. And it is not very clean. The charges is much higher than my expectation.i believe I only drive 30-40km!

marc R. on

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robert G. on

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Thomas L. on

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Everything was great

CHERISH D. on

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Safiullah M. on

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Mark L. on

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excellent customer service ,trailer was hooked up perfect ,all lighting checked and working .Very nice gentlemen at this location ..Thank you.

Oghenerukevwe I. on

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The owner of this UHaul franchise was extremely nice and has an amazing personality. He cheered me up after been stuck in traffic for a while. Big ups?

Julie V. on

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Joven E. on

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Simon T. on

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Elisha H. on

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Mark W. on

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Owner is very helpful and friendly pleasure to do buisness with.

Stanley Y. on

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The owner is very friendly. I have been rental u-haul many times. The truck I rented in this depot is the best. Not powerful but it did the job. Easy to drive.

Lisa N. on

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Bryan S. on

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Mark W. on

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DIPTESH P. on

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Nothing Noticed....

NADARAJAH B. on

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Andra O. on

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Abraham D. on

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Customer service rep was very friendly and helpful and explained the need-to-knows.

steven h N. on

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Interior lights of truck do not work as well as the lights in the back of the truck and it would not shift out of the towing mode and consumed much more fuel

Seyed R. on

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Nobody was responsive, although they given me a phone number for 24 hrs assistance I called 10 am in the morning but nobody was responsive. the vehicle was not clean but I cleaned after use I cleaned even the prior dirt in the car

chon ian V. on

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unpleasant experience overall 1) onwer said he want the van by midnight, he violated terms and service 2) dirty interior, mud everywhere 3) no windshield water at all, very dangerous when you know on the road 4) owner call me the status of the van, what am I doing now and why the van not going out yet unprofessional manner and service 4)

Catherine R. on

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Check in process is beyond irritating. 1) Personal sensitive documents should not be requested- like a passport or lease. 2) the reading on the odometer should be part of the check in process and the gas level as well. 3) verification process should be performed in advance. 4) vehicle should be free of error/ service messages.

Donia S. on

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Bobby H. on

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alexander A. on

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Robin B. on

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Norman W. on

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Darren S. on

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sharon E. on

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mark M. on

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The trailer wasn't secured properly and when I went to load my car it jumped up and damaged the back of my vehicle. I brought it up with the fellow who had secured the trailer and he didn't really comment or seem concerned. I have used your company for many years without incident but this time I was not happy and likely sustained five to $700 worth of damage and I'm wondering if the insurance covers that.

Abiramraj S. on

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Great experience. U-Haul rep made it easy and was friendly throughout.

Judith M. on

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Very nice man!!!

kay S. on

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Jennifer M. on

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Thezyrie A. on

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JIANQUAN L. on

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JIANQUAN L. on

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I filled the gas to match the position of the meter When I picked up. But the uhaul worker of that store gave the gas level much lower estimate. the scale of the meter is not so detail as the printed one ON the paper. It is hard to get exact estimate to the customers. I got be charged foe gas much money and I think it is not fair to me. Can you Give me some refound?

Charles C. on

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I would absolutely recommend this location to anyone. They provide great and friendly service.

Jennifer M. on

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Anis J. on

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Very customer friendly Suit my needs without any problem Even went extra to tell me valuable information about open trailer insurance $ 8.00 per day is by far worth it Keep it up uhaul !

Faye L. on

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Nothing. The woman in the phone who booked the truck to the man at the depot were amazing and wonderful to deal with. Being the end of the month they made it happen for me and I appreciated everything

He W. on

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Jayeshkumar M. on

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Ben T. on

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Reynaldo M. on

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Carlo Luis A. on

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Allan C. on

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wendy C. on

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Friendly countrr staff. But I originally arranged to pick up at another location. I went to the location 3 days in advance to confirm. I got a call the night before pickup with changes. Disappointing

Tyson E. on

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Ali J. on

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Dexter V. on

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Mohammed A. on

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Billy N. on

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Zeeshan S. on

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Owner was pleasant and very helpful! Good experience renting out at this location. :)

Jonathan W. on

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A very helpful guy to help me to solve my issue but the UHAUL sign is not big enough, so is a bit hard the find the location when I driving a big truck.

Ali J. on

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I had a very good experience with U-Haul and I would certainly recommend it to anyone.

David L. on

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CATHERINE A. on

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Grant R. on

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Benjamin T. on

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Mundari N. on

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Five stars to the manager for his kindness and professionalism.

MARY ANN V. on

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Mike B. on

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Good customer service. Will return

Gail A. on

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nadine B. on

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sashana P. on

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Aaronnigel C. on

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it's the front counter of a grocery/convenience store... i would go out of my way to avoid renting from this location unfortunately. the gentleman at the front was nice though.

Aharon M. on

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Excellent service...

sivanesan K. on

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Great service

LIBIN H. on

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Jong Hoon P. on

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binh T. on

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The mileage rate is too high

Rizwaan N. on

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back of truck smelled like as if farm animals were transported. There was some residue/ light dirt on the floor of the truck. I have booked trucks in other provinces from Uhaul and did not experience this before. Had to use it because was moving and not have time to run around to check other vehicles.

ERNIE S. on

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store stunk. had to wait for credit card to go through about 45 min. while the man behind the counter helped customers in the store. it was a terrible experience. i won't go to that location again. i almost gagged from the smell in the store. it was very unacceptable.

Jerry T. on

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Jonathan M. on

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Natoya A. on

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It's in close proximity. The representative was very personable. A designated operating space would be better.

Casworth B. on

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omanand S. on

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I brought 5x8 trailer back 1 day early am I not entitled to a discount? I asked and was told no. I rented for 2 days so no discount

Sam F. on

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This location is the best in customer service in GTA. Highly recommended. Vernon is the best. 5 STAR all the way.