Customer Reviews for Specs By Step
(U-Haul Neighborhood Dealer)

17 reviews

1213 W Waco Dr   Waco, TX 76707

(254) 870-3290

Location Hours

  • Mon-Thur: 10 am - 8 pm
  • Fri: 10 am - 9 pm
  • Sat: 10 am - 8 pm
  • Sun: 10 am - 6 pm

Services at this Location:

Contact Us

(254) 870-3290

1213 W Waco Dr
Waco, TX 76707

Services at this Location:

Location Hours

  • Mon-Thur: 10 am - 8 pm
  • Fri: 10 am - 9 pm
  • Sat: 10 am - 8 pm
  • Sun: 10 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

It was easy and fast, very nice lady working there

CARLOS A. 
Rating:
1.0

no one on site. If there was someone at the facility I wouldn't have accidently locked the key in the truck. Will never use this facility even if it were the only site in Waco, Tx

ROBERT T. 
Rating:
5.0

Vickie was most helpful and professional; she really knows her business and made my rental quick and easy.

DENNIS D. 
Rating:
5.0

Customer did not leave a comment.

Ric G. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
1.0

Have honest employees

LATONYA C. 
Rating:
5.0

After speaking to a rude Uhaul customer service rep at the 800 #, I found the people at this location extremely friendly and accommodating. I will use this Uhaul location again.

JASON P. 
Rating:
1.0

I am not sure how this was approved as a Uhaul location. First there was no one present when I arrived. There was a handwritten note on one of the doors to the building with a phone number to call. I called the number and someone just answered with 'hello'. I had to ask if this was a Uhaul location and was told someone would show up in 15 minutes, then was told just to park the trailer in the gravel and give them the trailer number over the phone. I unhooked the trailer where I was told but no one ever arrived to verify. Second, the parking locations are dangerous and extremely difficult for an average driver. The location where I was told to park the trailer is on a 1 way street that comes off one of the busiest roads in waco. You have to go the wrong way down the one way and then back the trailer over a curb. While unhooking everything your car is blocking the entire one way street. I am very good with trailers and only took me a few minutes to complete but had a line of vehicles waiting and honking at me while I was unhooking the trailer. Another issue with this location that will surely result in a lawsuit agains Uhaul is that they leave larger trailers on the corner of this one way and block visibility for cars going through the intersection. I frequently pass this intersection and now try to avoid it because of the Uhauls blocking it. I would not be surprised if this has already caused an accident. Third, this is just a 'sketchy' location. The building has a business called 'Smokin Jays' which is right next to the door that had the paper Uhaul sign on it. I could smell weed from outside the door and heard people inside. If I was not familiar with Waco, I would have felt extremely uncomfortable being at this location. Considering there are 3 other Uhaul locations within a mile of this location, I would suggest using a different one. This location is unprofessional and dangerous to the community.

Jake D. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER R. 
Rating:
1.0

Cheaper. We only had it for less than 2 hours and it was $71

TIFFANY W. 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN A. 
Rating:
5.0

The woman who runs this place is fantastic. I will always use her from now on.

DANE L. 
Rating:
1.0

I have a mileage dispute on my rental. The dealer and I did not walk the truck before I drove off and did not confirm mileage, condition, etc. My reservation was to pick up at a different, more convenient location, but was changed by uhaul. Problems with a system upgrade delayed my pick up by more than 30 minutes.

Walton P. 
Rating:
3.0

This location was an inconvenience for us. We tried to return our 26' rental truck a day before, and the employee said they would not do a partial refund if we returned it early. According to the employee, they had to turn another customer away that same day because they did not have a Uhaul truck to rent out. I told the lady that my uhaul truck was already reserved and paid ahead of time for 2 days, so her loss of sale had nothing to do with my refund. Sadly, I had to keep the uhual and got charged for the full 2 days.

LINDA H. 
Rating:
3.0

None

DAVID G. 
Rating:
5.0

Agent was exceptional!

TERESA L. 
Rating:
4.0

Customer did not leave a comment.

BRUCE JOHN O. 
No reviews have been submitted for this location.

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