not helpful, no customer service , did not provide receipt and confirmation at drop off time. Horrible experience
robert p
Customer Reviews for Speed Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gas station was closed and there was no one inside to assist me
Michelle BPaid for a dolly and it’s wasn’t in the back. Gas tank was on E when I first started up the truck.
Dajayna GI had to drive 2 hours to Columbia SC to get the truck and then 2 hours back to Charlotte NC. It pushed our move back majorly to St Augustine Fl. Where me and my family got caught in 4 fatalities accident and was on the highway for 16 hours for a 6 hour trip. Had we got the truck at 7am when it was suppose to be there we would have avoided all of that bad traffic.
Kertrena ABetter street signage to indicate that it's a U-haul location.
Sam GThe truck drove like a mule. The transmission needs to be replaced and the steering is going bad. I requested a hand truck that wasn't on the truck. Please have a manager contact meat(803)606-8990. Thank you
Michael BMake sure the rental is clean and the pictures that are shown for the original walk through are accurate.
Chrystal GFirst, I was called the day before to change preferences on pickup location and my scheduled time was pushed up an hour. Not a big deal but then everything else was awful. The truck was over an hour late (2 hours later than the time I originally scheduled) and was filthy. I had to remove trash and a used face mask prior to driving it. Also, the drivers door had been damaged, was super hard to open and didn’t shut well. I was afraid it was going to pop open while driving. I was given possession of the truck and was about to drive off when the previous renter knocked at the window and indicated he needed to put gas in it. I then had to wait for him to replace the gas before leaving. I was given a truck with just over 1/4 of a tank of gas. It was returned with 7/8 of tank. This was the first horrible experience I have ever had with UHaul. I will be very hesitant to rent again from the company and would certainly never recommend to a friend.
Hope MThe dolly wasn’t in the truck. I had to call back and get the code for the lock for the truck. No one reviewed the truck with me.
ARIELLE WThis is an old truck. The interior could be cleaner
Michaela BThe truck was dirty. We could not see out the window.
Sharon LRental was quick and easy and I like how easy it is to load its like one step up and your in the back of the truck no climbing up .
Raymond BNothing
Katherine RThis was a tiny gas station near two large Uhaul lots which confused me; only one small Uhaul sign in window, otherwise I would have thought I was dropping off at wrong location.
Peter HI was supposed to pick up the truck at 10:30 am and the owner didn’t show up to open the store until almost 12 noon on top of the equipment I requested was not inside the truck! Horrible!!
Patrice BLocation was a run down convenience store. Clerk did not know how to process the rental. I was given no paperwork. Clerk did not go over the vehicle with me. I don't understand why UHaul allows places like this when there were two UHaul dealers in the immediate area. Truck had poor brakes and steering. Worst UHaul experience I have had.
JIM A