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Scott N
Customer Reviews for Spirit of Tuscola
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Showed concern for our needs and very helpful.
Robert MThe gentleman here was amazing. Both times I’ve used this location it’s been a great experience. I have an injured wrist and even in -20 temps he helped hook up the trailer as he could see I was struggling. He is a great and I would highly recommend.
James SNot happy. Will never use again. First off all it was way too expensive. It cost me $137 plus gas. Waaay too expensive. I payed for an utility dolly and it wasn't even in the truck. The truck didn't even have a pull out ramp like it is supposed to and we was moving a washer. I won't use again!
Melinda VJust dropped off the car transport. Didn't talk to anyone, as they were busy.
Darren CSam the local owner is very helpful and accommodating. Clean and convenient location with easy access Chris
Chris HThe worker was very positive and helpful
LeRoy MEverything was perfect!! There is no need for improvement... the owner if the store is really polite, and helpful! I was in a 15' truck within 30 minutes, and it was the perfect size for my moving needs today! Will definately go here next time!!!
Douglas FThe uhaul I got was damaged. Two of the six latches were broken previously and were not repaired.
Corey HNothing went wrong. So good on our part.
ALLEN HSam is a great guy to deal with, will recommend to others
HOWARD KLower mileage rates
Gregory Rvery nice
NICHOLAS TCustomer service is timely, professional and personal. I had problems with the app using my location and the staff jumped in, u bothered to support my transaction.
April JTransaction was very business-like. No chit-chat at all. Not a bad experience, by any means...just average.
William SVery pleasant to work with.
Thomas Kthey went above and beyond to make sure i got what i needed!
carl tGreat people
Heather GSam was a really nice and helpful worker. I appreciate his time to help us with picking up uhaul process.
ZAW ASam was very helpful and courteous
Imad BHas nothing to so with locations, but in regards to dropping off with nobody there: the furniture blankets that are supposed to be returned get left unsecured because no lock is provided. Same thing if I was renting a dolly. Also, I couldn't find where to extend the rental on the website, and the call wait times were at some times over an hour.
Ryan Hmake your app work better for self check out
ROBERT TShop owner was late to arrival and open store by 15 minutes, process to finalize took considerable time
Brandon PHe was very efficient and had several things going on but took care of me in a timely manner
rick wThe website was down which was very frustrating to both myself and the gentleman assisting. He was kind and allowed me to drop off both pieces of equipment to his location. My location drop off changed 3 times.
BONNIE MVery straight forward transaction. The person who completed the transaction showed my how to hook everything up and explained the operation. He also answered all of the questions that I had.
MICHAEL HSam is awesome- high service, good sense of humor, on humid game!
DION MSam was VERY helpful as well as very friendly. It is very obvious that he makes sure trucks are very clean, and tanks full and ready to go. I will definitely rent truck if needed from him and will refer others. I have rented u-haul trucks in the past and I have to say this was best experience to date. THANKS Sam!!!😁😁😁😁
LORI MDo not do not rent from this facility. Try your best to find somewhere else. The location changed my order around and left me waiting outside for 45mins. Guy asked intrusive questions when I was suppose to have a no contact delivery, never would have even met this guy so no idea why I needed to give him any extra info that uhaul did not ask for or any info that I had already given uhaul. I had registered for insurance from the uhaul site prior as well and given a quoted price. The price he gave me was $5 higher and the contract he had given me listed as not having insurance as well. Went to record around the vehicle as I noticed some damaged that were not documented as he told me I didnt need to do that. All the more reason for me to do so. Try any other place than this place, did not feel safe, basic safety precautions for these times weren't even taken. If you need to drive a little further for somewhere else, I highly suggest to do so.
Trenton MGreat people to work with.
DALE BVery pleased with vehicle, personnel friendly and helpful. No complaints
Richard BI was told I couldn't pick up the truck until 10:30 because that is when the location opened. I waited 45 minutes in the parking lot until 10:30 only to be told that they open at 9am and I could have picked it up then.
Amy YThe entire process went very smoothly. The price was fair and returning the equipment was seamless. We just used it for a local move so we picked up and dropped off at the same location. Will definitely use again.
Matthew HAt this location the personnel needs some training in customer relations. I returned a 26' unit, after the personnel returned from the unit inspection he said that he had a clear picture of the unit and after the inspection he said that there was a scrape on the driver side of the unit. I told him that there was no scrape on the driver side but that there was one on the passenger side which was there when I picked the unit up. After leaving the facility I noticed there was another 26' unit parked in front of the the unit that I returned that had a scrape on the driver side. I feel that he was trying for me to pay for someones else damage. We had a 5 day return on the unit but we was 3 days late due to the bad weather. The penalty for a day late was $40.00 dollars per day At 3 days late $120.00. Since that we paid in cash there was a $100.00 deposit. At first the personnel said that we owed u-haul $160.00 Then we explained to him that we had a $100.00 deposit which would go to the late delivery fee, we tried to explain to him that we only owed $20.00 but insisted the we pay $60.00. To avoid any more of a issue we paid him the extra $40.00. My recommendation for anyone to rent a unit from u-haul is to take pictures of the unit before leaving the rental facility.
Cindy YThere only issue that I had was it was an hour away, so I lost 2 hours of very valuable time. The back of the van was clean, there was a bag full of trash behind the seat that I threw away.
Shane YI was shorted 12 pads and was charged for the 24 pads. When I returned the Uhaul in Pensacola, FL I was charged $12.90 for not returning all 24 pads, however I was only given 12 initially. So I charged erroneously for 24 then charged again for not returning all 24.
James W