Customer Reviews for Splash & Go Car Wash

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Splash & Go Car Wash

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John B. on

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Lower your prices and get staff that knows what they are talking about. Worse service ever.

Leonard S. on

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Francie H. on

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Peter T. on

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Peter S. on

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Raymond V. on

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Clean it better and check the oil was low

Jordan K. on

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Steve C. on

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Jodi - Lee K. on

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Uhaul in Edson was a nightmare never will i use you again

Peter T. on

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laverne m. on

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TERRY C. on

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ryan h. on

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Tyler H. on

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Brittany D. on

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Not lie about how much you will charge for extra days.

Lindsey D. on

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GARY B. on

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Terry D. on

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Truck had no gas in it when we picked it up and the uhaul was dirty. Not cleaned out at all. The employees there tried to put our car on a car trolley that was too small for our car and did damage to the car. Not very happy with uhaul there is always something you have imcomptant employees that do not do their homework first to make sure things are compatible with a person's vehicle

Victor K. on

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Just a reminder that in the winter there should have been a snow and ice scraper provided.

JONATHON J. on

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The computer check in seemed to be complicated and hard for the operator to figure out. Either a simpler sysrem or better trainibg would help streamlibe the check in.

BETHANY D. on

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Cheyenne M. on

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The owner is very ignorant, invasive and made me feel very uncomfortable due to him previously causing issues with myself and my boyfriend. I am disappointed in my uhaul experience at this location and I will recommend to anyone.

roy m. on

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melanie c. on

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The drop of location was horrible and refused to give us our refund back!!!!!!

Shelagh F. on

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Don M. on

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very helpful & friendly.

Alisa G. on

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Look over any extra surprise charges and get signature to approve charges. I was charged fill up though I left it as I found it.

Rodney E. on

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Brad B. on

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The operator is fantastic!

Robert M. on

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Robert felt he was ripped off. He does not have internet you can call him at 705 849 7304 and he will explain to you how he feels.

ronaldo g. on

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ken m. on

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Very courtious and knowledgeable. Explained everything to me. Truck was great to drive and plenty of power. Gas mileage was descent driving through the mountains from Alberta to BC.

MARTIN S. on

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They didn’t answer the phone. We had to physically go there to find out if a vehicle was available. This presented a challenge as we were renting the vehicle after a deer had run across the highway, totally our own personal vehicle.

kellie O. on

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The superviser that was helping me was fantastic! He was patient and understanding and I would definitely recommend this location to friends. The only issue is even though the splash and go is open there may not always be a uhaul rep available.

Belinda F. on

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Connor B. on

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I was immensely unhappy with my experience picking up my reserved 10’ truck from the Splash and Go in Edson. The reservation explicitly said it was 24/7 pickup at the Edson location I reserved at. It was NOT 24/7 and I WASTED 4 hours of my time (and gas) because of this uhaul blunder. I had to drive away from Edson to Edmonton without my truck, then back the next morning just to pickup. This was a huge annoyance. Fix this. Your website should NOT say its 24/7 pickup if it isn’t 24/7.

Isaac R. on

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Third time user and the service was just as good as the 2 times. I'm very impressed with how professional and courteous the uhaul rep is every time I rent one. I'll be renting another if i ever have to move and this else around.

Marc F. on

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Uhaul is a bit expensive but overall a good experience. I've used uhaul many many times.

TODD R. on

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Kellee N. on

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Well when you go online to book don't offer a location to have it dropped off because I did and well no one would deliver so I had to drive 45mins to get one. So don't offer drop offs

Leon D. on

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Jade C. on

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The website is glitchy. It couldn’t find my location even though my location feature was on. And there is no way to change your drop off location on the website or at either locations (employees didn’t know).

Isaac R. on

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This was my first time renting any uhaul equipment and it will be all I use from now on. The pricing was perfect and the service was my favorite part. The rep was busy when my scheduled pick up time came up and I waited for about 20 minutes to a half hour. He was very apologetic and he never charged me for the dolly's. He was easy to chat with and a great customer service rep. I will definitely be going back for my other moves this summer.

LINDA S. on

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logan T. on

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Again went smoothly.

Heather J. on

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Randy P. on

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Good customer service. Help put trailer on truck.

Bruce G. on

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Bruce G. on

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NOEL J. on

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Nothing.Everthing is perfect.The uhaul agent is so good .

MICHAEL B. on

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Easy and hassle free, what you would expect.

Howard S. on

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Nothing.

Leon D. on

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The unit was dirty. Mind you it is wintertime however it is stored at a car wash.

barrett c. on

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This guy was friendly and very professional

Peter T. on

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Berit K. on

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tammy d. on

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Stephen R. on

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JANIE B. on

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SHAUN P. on

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Raj was very friendly and efficient!

Calvin D. on

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Robert J. on

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Just plain good..hard to improve

Yvon V. on

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Tracy B. on

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Attendee could not help with rates (which were told to us by LTM would be discounted if we returned within 24hours). We had trailer returned same day as pick up, and called attendant at open 7am. Attendant unable to help. LTM unable to help. Policy should be consistent between UHaul locations.

Ron C. on

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TRACY B. on

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Brent S. on

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cory m. on

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Clarence D. on

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Edith Z. on

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Rob G. on

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Rajesh was really good to deal with. Truck was clean, oil was topped up and I felt safe driving it '(20 foot).

Brenda L M. on

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There was nobody even at this location to help. When someone who didn't know how to speak English finally came into the office, all he could do was call his manager and then hand me the phone. The manager that I talked to didn't care that I had just driven 1100 km during the night and the trailer Surrey had given me was to small. He told me it wasn't his problem and told me to call the Edmonton location. This would be where I found Lisa who was the reason I didn't lose my mind. When I went to drop the trailer at this location, there was nobody in the office again and I finally had to write my information on a piece of paper and leave it on the counter. This is also the location that charged the money to my dad's credit card and this location never had my dad's card and certainly was never given permission to charge anything to my dad's card. I will never recommend U Haul to anybody. I understand that mistakes happen, but when the company does nothing but point fingers, that's not a company anybody should have to deal with.

KELLI D. on

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Terrible experience all around

Catherine B. on

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interior was dirty. outside was clean. some rock chips on the wind shield. nothing major

MEAGAN M. on

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Meagan M. on

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The air freshener in the cab was bothersome as we have allergies. Other than that----fantastic and efficient service!

dean n. on

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Wayne G. on

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NOEL J. on

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The agent was really nice with us.