Customer did not leave a comment.
Chetankumar Modi
Customer Reviews for Splash and Go Car Wash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service was great!
Terence GarlandWorst experience ever, the kid that was working there is brain dead and the owner charges you extra kms and other fees without feeling you until you pay
Mathew LotzienThe U-Haul I rented stunk bad inside leaked water got my stuff all wet I rented it for 3 Days brought it back after 2:00 and was not giving any reimbursement
roger bakkeAgain nothing wrong with the location but very unfortunate that I was notified a day before I was to pick up the U-Haul of a truck and location change. I was to pick up a 20’ truck (was reserved well in advance) and a day before was notified that they had changed it to a 15’ and dinky trailer. I was moving from one town to another (4.5 hours anway) and needed the 20’. Their only soltuation was for me to drive an hour each way out of my way to pick up a 20’ truck. Sure they gave me a couple extra travel days and kilometers but what about my gas to drive 2 hours (there and back) out of my to pick up a truck I already reserved? I already had a lot going on so it was the last thing I needed. I should not be accountable if the person prior was late to drop off. If that’s the case, what’s the point of going with U-Haul!
Gino DominelliEverything went according to plan.
Steve HaggettThanks
Elias CherfanU haul as a company is horrible .rental choice are slim in areas. zero concerns about customer needs often making travel well out of their way to get the rental they need . Would NEVER recommend this company
Lance HowarthBetter customer service
CORY FRIESENFrom the services I got at the Edson station, I can't think of what else to recommend other than to say; "keep up the good work". Great experience!
Ese OkhiriaThe truck cab was very unkept with sticky ?coffee spills and dirty cup holders, and the truck itself was not clean on the outside. The truck ran well and the service was great otherwise.
CHERYL LUNDINGGreat service!
Jan WiensEverything was great. I forgot the trolley and I was given time to get it and. Very pleasant.
Rosemarie WilsonVery friendly, the equipment was clean. Would definitely recommend splash and go to friends.
Linda PlettSmooth and went as advertised
Joey brunetExcellent service from start to finish. No improvement necessary.
Lance Jumagagood service at the drop of location
Paul BelangerGot charged for fuel you didn’t supply in the first place. 0/10. Will not recommend
mike sarkusPerfect solution for our long distance move! Vehicle was an excellent ride, no problems. Got us and our belongings there safe and sound;)
Mike ThorsonIt would have been nice if a cheaper unit was avaliable at this location, I ended up having to rent a for more expensive option than needed costing me 300 more than needed for what I had to do. Apart from that complaint the girl working the desk was new and had some difficulties causing a delay but the manager made up for it and was excellent!
matthew patersonReservations are not applicable as you can not guarantee anything will be there when you need it. Very poor customer service because of this. The attendant was kind and Courteous he did his job. Your company needs to find a better way to provide security that a reserved vehicle will be available.
Paul RosserVery helpful service. Seevice agents made ssome good suggestions.
Mervin EdgecombeVery poor customer service and rude management
Cortney HaubiWe reserved a trailer that was not available when we got there. Uhaul needs to honour their reservations, and not offer what is not available.
Paul RosserI used after hours drop off.
James HusseyHave the vehicle that’s being requested. Ended spending more in gas than the actual uhaul I was provided. I requested a cargo van and was given a 20 foot when there was another 10 foot at the place. I was called after booking and said a cargo van was not available for that location even though there was signage all over to rent the vans and the guy at the front counter said when I was picking up that he usually rents vans to people going to Edmonton and back. Not impressed
Amanda BlakeVery helpful.
TERRY CARTERSplash and go is one of the best rental locations to deal with
Kristopher LoveMy enclosed trailer leaked and ruined half of my items. This is not communicated as a possible negative possibility.
Shay YaskovitchI booked my truck a month in advance for the Whitecourt location, for Monday, July 25th, but received a phone call on the 22nd late in the day telling me I would have to pick up in Edson, over an hour away. This completely threw a wrench into my entire move, not only did I have to spend $200 for a taxi to pick up the truck, but it pushed back my timeline by a few hours. I called and spoke to three different employee's, the first being the "appointment manager" basically shrugged me off and said he couldn't do anything about it, very poor attitude, the second one was sympathetic and lowered the price of the rental by $40 which was a very nice gesture and I truly appreciate what he did, but overall I am very dissatisfied with the service and will be echoing this statement on other platforms/to people during conversation on the subject.
Nathaniel WhynotClearly identify all the same “pick up & return” locations
Judy HearnsNo issues.
Aaron McAllisterThe woman who was putting together my papers didn’t know much about what she was doing. The dolly I rented was $10 but I was charged $15.
Victoria SaavedraUnable to understand anything the guy said , he said my deposit was already on the way to my account when I dropped the truck off , it’s been 2 weeks and I still have no deposit
Laura GantDrop off location staff are always friendly and helpful
Kenneth KadutskiJust dropped off the trailer.
Frank SteilMake sure equipment is ready to go, have broken lights fixed so customers don’t get told that if it has to be repaired then they can’t have it. Forcing people to take malfunctioning equipment because that is all that’s there
Michael FloodAll was good and Manager in the Edson location was very helpful and friendly. I wish UHaull would give hi M a pat on the back for doing a great job .
Daniel FEDYKJust keep doing the same things you are now!
William CooperService the trailer. Like lube the hinges. the locking mechanism. As well as the hitch lock.
Kevan RoangI only used the uhaul for 6 hours and paid for two days and put in 100$ in fuel the uhaul had less than 1/2 a tank of fuel and when I dropped it off it was on bar down from full with no money back I wasn’t impressed
Sheryl LypkieThe equipment was not clean inside or out, and the employee was not very thorough regarding addressing our concerns about existing damage on the equipment, he was friendly but we feel he did not ensure adequate check of equipment or upload adequate photos when we raised concerns.
CINDA BISCHOFFExcellent location and we enjoy dealing with Raj as he is very knowledable and friendly! We look forward to dealing with this gentleman as his service is Number 1
Frances ARMSTRONGThe manager was a very pleasant guy and would recommend him
Kevin DickVery nice drop off location, always great !
PETER SIMONWe requested a callback and said we would get it 48 hours after we returned the unit and still have not received a call. We asked for no extended coverage on the rental and got charged 2 days worth of coverage. Very disappointed in the lack of service we received as this was all done “online” and no one followed up when requested.
Tobias BurriI would highly recommend the Uhaul in Edson. Amazing service and the equipment was in good condition.
Ashley ThompsonRaj was helpful , Polite and happy to help us .
Marina CarlRaj was amazing , double checked the hitch for us and tested everything .
Marina CarlThe gentleman was extremely helpful and made sure the hookup was secure and the lights worked on the trailer I rented.
Roxanne Wilson