Customer Reviews for Spunky's Confectionaries

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Spunky's Confectionaries

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Caitlin G. on

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Location was convenient, and staff were helpful and informative, but the computer kept crashing while we were trying to get the keys.

leon B. on

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People in the front had very little knowledge on how to retrieve information on the computer Had to call in another employee so had another 30 min wait to get our truck

jennifer C. on

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The truck was terrible it was so dirty there was receipts from pst customers and had not been cleaned in a long time , windows were covered in bug guts which made it very difficult to see out the windows. The lock on the gate is compromised, you cannot lock it securely. The dealers gave very little information about the rental and process. The process took a long time because the dealer was going between serving myself and other costumer s in the convenient store while taking on the phone. The lack of mechanical maintenance on the truck made me fell very unsure about my safety while driving the trunk. This is not the type service I would expect from U haul. I have used your company in the past from other locations and was pleased with the services. This location is completely subpar for your company.

Marcus C. on

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It took me more than one hour to pick up the truck, even though I had checked in online the day before. The people in front of the computer couldn't do what was needed to give me the keys until the called some support on the phone that the opened the rental contract and then send it to the store to have it printed for me. When returning the truck in the afternoon, even though I was returning with the same amount of fuel that was when I got it in the morning, they wanted to charge me 9.8 litres of gas. Wow, I used to truck for 26Km and they were wanting to charge me 9.8 litres. Or this truck had the worst mpg ever or they were thinking that I am dumb. I don't recommend.

JASON R. on

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Tim M. on

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I filled my tank to 3/8's of a tank and was only given credit for filling up to 1/4. I realize this is nit picking a little bit but it seems odd and unnecessary that I would have to pay extra for gas that I am not using.

Serhii D. on

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michelle O. on

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Ahmed A. on

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All equipments were dirty before also charged extra really frustrating

theophilus O. on

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Make more bigger trucks available.

Adam H. on

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Was a bit better of a location

Clint H. on

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Very convenient location

Krista K. on

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I had an unbelievable uhaul journey... Started at snow hut in Moose Jaw where they asked for a $60. deposit even though I was to pick up the trailer 2 days from then in Regina from uhaul. I stood at that counter for an hour because that $60 was supposed to be taken there and not in Moose Jaw. So they had to cancel it and couldn't return my $60 they had to send it in the mail (which I still have not recieved and was the last of my money so I had to leave the last load of my families belongings since I didn't have the gas money to go back and get it which made the landlord keep the deposit because he had to pay someone else to haul it to the DUMP!) when they redid my application I had to give them $60 which put me out $120. in total! And then they sent me to Spunkys Confectionaries to pick it up I don't get why they couldn't just give me the trailer they were going to at the first place. My family has lost so much with this move and I will be going elsewhere next time!

ARNOLD S. on

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I'd received a call (from the Park Street dealer) earlier that day telling me I would receive a credit if I could return the truck that day (was due the following day). When I told this dealer, he called the other dealer; after a short conversation he turned the phone over to me. I spoke with Greg --who identified himself as the 'area manager for U-Haul'. He assured me I would receive the promised credit, gave me his phone number if follow-up should become necessary. 2 days later I received an e-mail from U-Haul notifying me of an additional $60 charge for 'late return' !! Apparently this dealer didn't register the return in the U-Haul system until 2 days later! I called Greg --he assured me the charge would be reversed; and that he was working on delivery of the promised early-return credit. A couple days later I confirmed that both credits were on my credit card account. Greg's customer service was exceptional . . He answered his phone every time I called. He provided honest explanations --no excuses. And he delivered on his commitments.

Chris S. on

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TOLI V. on

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Paul T. on

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nothing I can think of

patrick C. on

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Bern M. on

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Shibatosh D. on

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The people were not ready for the customer. They had a lot of problems. I was shocked how poor the quality of service was. I would use U-Haul again but hope don't ever have to use that location again and go through same experience.

Nick Y. on

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The guy at the pickup was clueless about trailers, I bet he never pulled anything before. U haul dealers should have a little more knowage about what trailers, trucks, hitches.

Dan H. on

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Disorganized they thought I was renting a truck and it was a trailer. It clearly said on my invoice I was renting a trailer but they couldn't see that!!! Took wat to long to get on my way.