Customer did not leave a comment.Edward P.
Customer Reviews for SSC Tool & Supply Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.TIMOTHY M.
Customer did not leave a comment.Allan D.
Customer did not leave a comment.Dennis G.
Customer did not leave a comment.SEAN A.
Customer did not leave a comment.BRIAN R.
Customer did not leave a comment.SCOTT C.
Easy drop offMATTHEW S.
Customer did not leave a comment.Qiu C.
This location was 30 minutes away from the location I originally selected from where I booked the truck month ago.Al P.
Customer did not leave a comment.Glenn E.
I was charged for things that were not included in my rental.Parikshit H.
Nothing needs to change. process was easily. Truck was clean and in excellent condition.Michael C.
Customer did not leave a comment.Kyle G.
Customer did not leave a comment.ERIN H.
Awesome service and customer care!Darren K.
Very convenient locationJonathan K.
Customer did not leave a comment.DANIEL T.
Customer did not leave a comment.NANCYLYNN S.
Customer did not leave a comment.MICHAEL L.
The staff was very friendly and accommodating! Would definitely recommend!RYAN D.
Customer did not leave a comment.Carla L.
Customer did not leave a comment.Daniel S.
The cab interior was dirty. The floor has not been cleaned. This was not a problem for my quick-move two-hour rental. But I would not want to ride long-distance in this condition. The truck drove properly with no problems. And the charges were just as expected.Bruce M.
Good serviceJAMES M.
Customer did not leave a comment.Dennis M.
This place has been here for a very long time and they know what they are doingDavid H.
Your after hours online app was not functional. Luckily they were still there after closing hours to assist me.BRIAN H.
Customer did not leave a comment.SANDRA L.
Customer did not leave a comment.Maureen J.
Customer did not leave a comment.DAVID L.
Customer did not leave a comment.Claudine G.
Customer did not leave a comment.MARY C.
Customer did not leave a comment.Kevin B.
When making my reservation and arriving to pick it up our uhaul at 7am our uhaul was no where to be seen. After calling in the customer service representative apologized and told us that our uhaul was never meant to be at that location and no one updated our order or reached out to us. He was nice enough to find us another but it was 20 miles away. Once arriving to the new location the app and the website kept freezing/not working and I wasnt able to complete some of the things I needed to to pick up the uhaul. I was very disappointed by this experience, especially since weve used the 24/7 mobile pick up once before with no issues.Nicolas C.
The agent was very professional and courteous. I was in a hurry and she made sure I had no delay checking out.David T.
Customer did not leave a comment.ERIC G.
Customer did not leave a comment.JOSEPH D.
Customer did not leave a comment.Breaden Y.
Customer did not leave a comment.Steve V.
Customer did not leave a comment.yonghong N.
Everything went as expected. Very helpful employees at this locationRONALD T.
Customer did not leave a comment.ROBERT G.
Customer did not leave a comment.GREGORY P.
Everything was greatBoyd S.
Wasn't the dropoff site that was given to me at pickup. The 877# had me change to this spot. Wasn't that big of deal since it was only 2 miles away.David H.
Customer did not leave a comment.DONALD G.
Customer did not leave a comment.Paul H.
Service was great. I'm sorry I don't remember his name. I was really busy and in a hurry. Sales guy was great, friendly and made my overall experience a lot better.katherine M.
We were assigned this location for pickup of a 4'x 8' trailer which was farther than what we wanted to travel. On top of that, U-Haul told us there were no 4'x8' trailers, so we were assigned a 5'x8' trailer "at no extra cost". This business pickup location insisted we ordered the 5'x8' and wanted to charge us the additional cost. During the pickup process, the business repeatedly lost wifi and the computer shut down several times during the process. I had to spend an hour on the phone with U-Haul to straighten out the order and adjust the cost for a 4'x8' trailer. On top of all that, after bringing the U-Haul home, we discovered that one of the tires was stripped and needed replaced before our trip. So we spent an additional hour trying to connect with U-Haul to get the tire fixed. Not the best experience by far with U-Haul or this particular business.David V.
Customer did not leave a comment.Gary W.
Customer did not leave a comment.Daniel B.
The online checkin is very difficult to do without a good signal on a personal device. I was supposed to pickup my unit at 8am, Almost an hour later I managed to get the truck. I never received my email with information of how to do so til 8:41AM. Very frustrating. This process should be initiated prior to arrival to ensure a smoother process. Similarly when dropping off, I was never informed on a drop box or where it was located. After waiting on hold for nearly 30 minutes, I found it. Originally I anticipated it would go back into a lock box from which i retrieved it. I will never attempt the after hours procedures again. Otherwise the unit was clean and ready to go.Matt L.
Educate your employees on vehicles. They told me a 2500-3/4 ton truck could not tow a car.TODD H.
It was okay but a strange entry and exit right off a busy road. I thought I was picking the truck up 25 miles closer than where I was assigned. Also, it was annoying that everything was separated. The key pick up box was completely across a largish parking lot to the truck. Then, the key drop off afterwards was on the opposite with a building between where I had to park the truck vs the dropbox.Dan O.
This was the worst experience I have had with a business in many years! Very disappointed, I will avoid U-haul at all costs in the future. I was lied to after getting The run around.Deborah W.
Customer did not leave a comment.Keith L.
Everyone did a great job, thanks!Chris V.
The gentleman who helped me, cleaned up all the issues with my billing that I had from the first place as far as refunding for the dolly and pads. He was very apologetic on behalf of my experience which goes a long way.Ryan F.
The app pick up and drop off had a pretty steep learning curve.janet M.
Customer did not leave a comment.Kenneth F.
Customer did not leave a comment.Jon L.
Customer did not leave a comment.JILL L.
Great people to work with! Very easy and convenient ! Thank YouGlenn D.
I listed an additional contact during mobile pickup in the event of the rental not being returned on time. That contact was immediately contacted and questioned. Considering the alternatives for that option were to provide a lease contract or a passport, I think it was very misleading. Especially because I picked up the rental before dawn. If I have to wait on someone to analyze a mandatory selfie against a license picture, I'd rather wait in person. Mobile check in, while convenient for the store's employee shortage, is irritating. It took 30 minutes to do a mobile check in that would have taken a clerk maybe 10 minutes. If there's no 4G in the area, you're screwed.Jeff M.
Customer did not leave a comment.mike K.
Not a thing. They were great!!!ken K.
I dropped off after hours however one of the employees was still there and helped me out.Randolph H.
Customer did not leave a comment.David K.
Customer did not leave a comment.Amy P.
Customer did not leave a comment.WALTER D.
I was disappointed to arrive and find that he didn't have the furniture dollies. I had to drive to another Uhaul location (Gordon's - they were wonderful!) and because of that, we were an hour behind!Paul Y.
Emails are cluttered & unintuitiveâ€”there should be very clear calls-to-action for what to expect, and when; and there should be directions in the rental approval email for how to start the return. Similarly, if an account has an open rental, there should be a top-of-home-page message about how to close/dispute the rental.Zack D.
I'm not sure it is the location's fault but due to their lack of hours on Labor Day I was assessed an additional $20 charge for after hours service. There was absolutely nothing this location has to do to the vehicle or the trailer following my on-time drop off. If this charge is a corporate policy, shame on you. If the location makes the decision I stand by my rating.Michael D.
Customer did not leave a comment.Gail C.
Your Drop Phone program really sucks. Would not work and then the guy at the drop off location was going to charge me 20.00 to have him check my trailer. I will look for a competor next time.Steven L.
The check in process was painful. The clerk had to swipe my credit card 4 different times and take my drivers license picture twice. Then had to call Uhaul support for help to get me going. After 40 minutes of wasted time, I finally got my truck. He said that Uhaul just changed everything 2 days prior and it was all confusing for him. He also said that I must do the 24/7 return even if I returned it during business hours. Not true.Thomas S.
Everyone was very helpful and professionalchristine S.
Customer did not leave a comment.charlene A.
Customer did not leave a comment.BOB B.
Customer did not leave a comment.BOB B.
Customer did not leave a comment.SOREN S.
Great customer service, they greeted me friendly and then hooked my trailer up to my vehicle. When I returned the trailer they unhooked it for me and made sure all was well with my experience.John F.
The gentleman at the counter was a saint. The uhaul computer system had crashed & it took a half hour for him to finally get through to someone to process my order. . Uhaul needs a better way for customers to check in.TANIA M.
Customer did not leave a comment.Robert S.
Staff very friendlyAlfonso B.
Customer did not leave a comment.Jerry S.
Customer did not leave a comment.Rick J.
Customer did not leave a comment.Hiede W.
Location was difficult to find since equipment was behind the building shared with another business.Bobby O.
I made the reservations to pick up in one specific location. The day before scheduled pick-up, I was notified that the location had changed. No longer was it a 10 minute drive to pick up the trailer I had reserved, but a 30 minute drive in an unfamiliar city. 30 minutes might not seem all that inconvenient, but my situation was a tight time-frame to work around. We managed it of course and learned from it but the situation was not optimal.Kelly D.
Customer did not leave a comment.Shawn P.
Customer did not leave a comment.Tim M.
The smartphone process using the website was problematic. I wasn't able to get past the first "take a picture". Download the app. The app process isn't much easier than working with a person. You will still need to check for dents/scratches, photo the fuel level and milage, decline the items you don't want, etc. It's useful for non business hours.Paul M.
Customer did not leave a comment.nelson C.
Customer did not leave a comment.AMITH ROY S.
Customer did not leave a comment.Faith E.
Customer did not leave a comment.David P.
Customer did not leave a comment.Kristy M.
They didn't have the advertised equipment availableMiles C.