Customer did not leave a comment.Dean B.
Customer Reviews for SSS Detailing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Umar I.
Customer did not leave a comment.Jacob K.
Customer did not leave a comment.BRENTA J.
Customer did not leave a comment.PATRICIA H.
Customer did not leave a comment.Bruce W.
The app used to finalize the service wasn't working properly and took longer than usual to do the return of the vehicle. Waiting on a refund for charges on items not rented.Juan C.
So goodYurong W.
Customer did not leave a comment.RICHARDJ B.
I scheduled a mobile pick up and was given the wrong word to open a lockbox padlock. This resulted in me struggling with a frozen lock in -16 wind chill conditions for 45 minutes while on hold with customer service. My move was delayed significantly. The truck bed was also dirty.Andrew D.
The online check out was terrible. It asked me four times to retake a picture of my license. Then asked me for a bunch of ridiculous additional information to confirm who I was. I called and then still had to put in a name of someone as a reference. I would have never done it online if I knew there would have been such a hassle and so much time passAaron B.
Include something to remove the snow off the windshield. I had no tool to do that and had to improviseAlejandro C.
Customer did not leave a comment.Akash T.
Customer did not leave a comment.ABDULRAHMAN A.
Customer did not leave a comment.Nadun R.
Your rental website is ackward,needs updating for all your London Ontario sitesThomas K.
Pick up location wasn't able to process my card for pymnt, he called in to uhaul and had it processed on back end. Why card was declined at location but easily processed on back end?? Who knows? I then spent 20 mins on the phone as back end over charged my card for insurance which I'd declined. Frustrating?? You bet!! Owner of Pick up location was friendly, pleasant and polite. Van was ready when I got there and reurn was a breeze. Only reason I'd return is because of the pick up location owner's attitude. Certainly not for uhauls pymnt processing system which wasted 30 mins of my life I'm never getting back.Michelle S.
Customer did not leave a comment.Elif E.
All good nothing to complainRamzi A.
Customer did not leave a comment.Sachit T.
Customer did not leave a comment.Ricardo S.
Customer did not leave a comment.Thomas Ray W.
Customer did not leave a comment.Peter S.
Customer did not leave a comment.HECTORWILLIAM B.
Customer did not leave a comment.Cynthia W.
Customer did not leave a comment.Jessica W.
Just a bit confusing with so many plazas next to each other (and not connected). But drop off was simple enough. ThxBetty C.
Very helpful, straight forward and very efficient. I would recommend it without hesitation to everyoneMiki S.
The gentleman was fabulous - thoroughly explained the process and was helpful. If you need a picture of what kindness looks like - use this guy!Carol S.
Customer did not leave a comment.Ricardo S.
Customer did not leave a comment.Evan G.
Great service and helpfulMarion Frances C.
I booked online but still needed to get access to the keys. Unfortunately the location was closed. Fortunately, my contact, Sam I think, was reachable by phone. He took the time to remotely set up the passcode on the lockbox and guide me through getting the key. All went smoothly after that.Randy R.
Customer did not leave a comment.Pat H.
Great customer service, I called the business after hours and the owner was at the location within minutes to assist me. I am very pleased with everything.Shelby S.
Customer did not leave a comment.DONNA S.
It wasn't just this location but my experience overall was very poor.Stardeep S.
Make it easier for online sign in.Michael C.
I waived the &15 collision protection and got the yellow receipt but was charged for that!!!ARASH M.
Customer did not leave a comment.Steve C.
Customer did not leave a comment.Peter D.
My first Uhal experience is terrible. Again, it is my first time using Uhal. When i arrived there, it was rain pouring and nobody there. I am not sure if it is an unmanned station or just the person was out. I then dialed uhaul 800 number to ask for help. The helper was very kind and nice, and asked me to download Uhal Apps to get the instructions. (May be Uhal should alert customer to install this Uhal App first in the phone very up front). Then I need to go through the whole procedure to check out the rented van. The Apps did not work, it hanged at submit photos of myself and the driver license. It took me a lot of time on the two wireless phone. One using the Uhal App, another phone talking with Uhal 800 number. Then the helper finally asked me to use phone Web Browser instead (rather than the App). Then it worked. I can locate the lock box and the code to open it. BUT IT IS EMPTY - NO KEY. Finally I need to run around and ask the neighborhood if they know the owner of the place. I was lucky to find one who has his phone number. Then I called him and he brought me the key. All these things took me almost 2 hours !!!!. Something Uhal need to know and to improve.Francis L.
Customer did not leave a comment.Terry F.
Customer did not leave a comment.Adeline N.
A better rate on km. The truck was disgusting there were ashes all over the cab and reeked like smoke. The truck had damage to the roof that had duct tape on it and water got into the. truck. I am very dissatisfied with this service. I was told when I booked that I could get a better rate if I talked to the dealer for that location they could offer a discount and the dealer had no idea what I was talking about. Not to mention when i picked up the truck it was in a garage where the guy was on a couch with his laptop. I wasn't giver any paper work or a receipt and the inspection of the truck was not recorded.Ashley S.