Customer Reviews for St Albert Home Furniture & Appliances

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of St Albert Home Furniture & Appliances

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amjad N.
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Great service, great staff , Shawn and Jocelyne are amazing . This place is a hidden Gem in St Albert with variety of things sold in store such as scratch and dent appliances and ashley furniture . Nice cozy store . Thanks again team . Www.stalberthome.ca Used to be Sears St Albert

jocelyne N.
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I didn't get the dolly that I requested, but my fault for not checking before leaving

blaine W.
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Customer did not leave a comment.

darlene W.
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Customer did not leave a comment.

Jayme I.
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Customer did not leave a comment.

Kevin R.
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Customer did not leave a comment.

Ed M.
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The uHaul IT sucks. The web check-in nor the app check-in worked. It stalled when the scan of the driver's licence was required. The in-store attempt was frustrated as their vendor check-in system didn't work either. In the end, it took 2 hours to get this vehicle signed out.

Reilly M.
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Customer did not leave a comment.

Doug S.
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Complicated after hrs checking. A 19.95 3 hr rental with the Inflated mileage charge for $1.32/ mi for 19 miles , should have been about $65. A complicated after hr check in on your phone appeared to have worked but apparently didn't so another $20 was added . The gas was on full at the beginning but still took 10 litres and showed above full on the gauge. That works out to 7 mpg. Or more likely wasn't full to begin with. I would like a refund of the $20 after hr charge. My last Rental from budget didn't charge this. I think $65 for 3 hrs and 19 miles is more than a fair price.

Gayle M.
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Customer did not leave a comment.

peter S.
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Customer did not leave a comment.

Nicholas M.
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Overcharged on fuel. I drove less than 20km and the gas needle didn't move and I was charged an $18 fuel charge. That felt greasy.

Camelia V.
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Customer did not leave a comment.

Stephen W.
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This location was the drop location I used after the apple maps program wouldn't find the correct drop location I was supposed to use. Darren was on his days off and was still able to provide an amazing level of customer service to make sure my vehicle was checked in properly.

Melodie M.
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Customer did not leave a comment.

Paulette B.
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Great customer service!

Daniel H.
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Customer did not leave a comment.

Donna M.
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Customer did not leave a comment.

Shannon S.
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First of all let me tell you about the inconvenience of your online rental application. I initially rented a van for the convenience and comfort level that I was willing to drive to Kelona well moving my daughter. I was upgraded in your employees terms exactly, however to me this was not an upgrade. I was not happy with this upgrade. Your online staff confirming my reservation did not seem to understand that I was not excited about this. Going forward I will think twice about my reservation options.

Cyprian M.
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Customer did not leave a comment.

Dieter F.
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The Pickup location is fine! No problems there. My problem is with the U-haul company! The Mobile Pickup App sucks! I spend 45 minutes getting the code to release the key from the box. A lot of the info could have been entered ahead of time!!!!!!!!!!!! The "gas fill" policy sucks. I ended up paying $22.22 for 21.6 liters (5.71 US GALLONS!) for 25 Miles!!!! Obviously the tank wasn't full when I got it. I am not pleased with the "contact" phoning - it required 4 calls on your part and 2 different numberts (contacts) on my part! That crap could all have been entered ahead of time!!!!!

Monique P.
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The online services are horrible! The company doesn't make it clear to the customer that the truck is guaranteed but not the location to pick up the truck. Claims a check in call prior to your move day but then doesn't follow through. Leaving the customer under the impression that all is good to go. When to your horrible surprise, it is in NO way all good to go. By conducting business this way you are putting your customers in a nasty position, causing them additional costs and stress on top of the already stressful experience of moving. When the location has nothing to do with Uhaul and must delegate all issues to HQ, this too, adds to frustrations that more times than not, end up on whom ever is at the location instead of Uhaul itself. I recommend the location and feel bad for their staff but my experience with Uhaul was absolutely horrible and cost me $500 more for hired help due to the extreme negligence from Uhaul. I also find it boarder line criminal for a company that charges gas and mileage to have such a disgraceful attitude of making it sound like it's no big deal to just send the customer on a 30min drive out of their way to pick up another truck as some sort of a solution to the mistake that the customer did not make. NOT impressed at all!! You gave my well in advanced reserved truck to someone else. Under the circumstances, and as it would be with any other company, I should not have paid a dime for a 5 hour wait and a small truck, which of course led to more trips, time, effort, pain and mileage. A $60 give back doesn't even come close to the unnecessary drama that Uhaul caused for me and my family! Never again!!!

Todd D.
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Online sign in did not work. Needed the truck for 1000am but had to wait for the business to open at 1200. When I called U-Haul the representative said she can't help me sign in and transfered me to the self services department. Was on hold for 1hr before giving up as I figured it was best to do this in person. Considering a different company for my next move in 2 weeks time.

Marc G.
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Customer did not leave a comment.

Danielle L.
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Although I paid for the rental of a dolly and furniture pads, I was not actually given them at all. What a waste of money. Not to mention that my mileage would have been cut in half (below the allowed mileage) if I didn't have to drive to another city to pick it up.

Shane B.
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Customer did not leave a comment.

Chris C.
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Customer did not leave a comment.

David W.
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The representative was fantastic

Chris B.
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The exterior was dirty on pickup, but the interior was clean

Jason M.
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It took over an hour to get into the truck. This hour came out of my rental time - so we paid an hour for your technology's incompetence. How is that fair and right? Never again.

Naren G.
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Slight problems with online check-in. Was able to go into location and complete the process.

Mikka M.
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Uhaul was great when I called to have issues fixed ,.. but the pick up location was horrible. The uhaul reaked of fuel , the guy at the front counter listed it with 1/2 tank of gas when i got in and turned it on it was only at 1/4 of a tank

Cyprian M.
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Customer did not leave a comment.

Paul H.
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Process was simple and easy to follow online.

Khurram K.
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You overcharged me for this rental. Something that should have cost me $50 was billed at $100 and you have the worst customer service! No real answers, just made up stuff.

Melissa B.
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Windshield washer fluid was empty

Cheston D.
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Customer did not leave a comment.

KIMBERLEYA D.
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Our return was done online, which is slick & user-friendly. No issues. Convenient to be able to drop it off after hours & just leave the key in the Dropbox.

Aaron S.
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Customer did not leave a comment.

Anneth M.
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Please inform customer to take a picture of the mileage and gas if they are returning online as they will be prompt to upload to proceed with the online return of vehicle. Thank you

Reid H.
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Agent was very helpful and friendly.

SCOTT M.
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Like any other move we experience some hiccups But thanks to U-Haul in their team they made everything smooth as could be and we're willing to help and I recommend them to anybody they were awesome five star rating in my eyes

Rosalie D.
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I was charged wrong, they changed my location to a location in another city and I had to drive there to get it, they never even notified me of the change and all they did for that was charge me 20 cents less per Km. They could have offered to have me drop it off somewhere closer but they didn't give me that option. I was also charged a $20 fee for no reason. Do not recommend. Also I asked to speak to a manager on u haul support and they said no he is busy. Pathetic.

Matt W.
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Customer did not leave a comment.

Kazz L.
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Never seen or spoke to any staff picked up after hours it was an easy process nice clean lot easy to back out of

Robert F.
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Quicker service

Katrina A.
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I love this place. The customer service is over the top! I rent all my uhauls from this location and I refer all my family and friends here as well.

Valerie G.
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Customer did not leave a comment.

Lila D.
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Customer did not leave a comment.

Cody L.
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It took 20 mins for us to be looked after and there was 1 other customer in store. Very poor attitude in the store as well as the unit we rented had a leak in the roof and soaked my couch as well as boxes ! Really not impressed at all !! Very painful experience on both ends!

Ricarte E.
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Customer did not leave a comment.

Richard F.
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Customer did not leave a comment.

renzo M.
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Customer did not leave a comment.

Garth B.
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The wrong keys were left in the vehicle we had originally wanted. Settled for a smaller van but at least the agent on the phone was able to give us a bit of a deal. Second time we have gone with U-Haul and both times it was screwed ip.

RICK C.
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Customer did not leave a comment.

Annette D.
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Customer did not leave a comment.

Michael D.
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Customer did not leave a comment.

Dorothy L.
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Customer did not leave a comment.

Stanley N.
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Customer did not leave a comment.

Kevin H.
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Customer did not leave a comment.

Taras I.
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Not much. Everything was good!

Robert W.
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Drop off point only

Benoit P.
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Everything was perfect and i have noting but good comments about st albert home furniture. Thanks a lot.

Rony R.
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Customer did not leave a comment.

Emilie N.
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Customer did not leave a comment.

Jonah H.
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Customer did not leave a comment.

Ian T.
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Quick, efficient and friendly. The U-Haul sign is not very obvious and I did wonder if I was in the right location. Other than that, excellent

Diane L.
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Very good service. Owner of business was very nice and helpful. Thanks!

Jess Mark B.
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I was late for an hour to pick it up so they consider it when i also return it an hour late. very accommodating. Will recommend to others who need uhaul.

STAN G.
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everything was great

Kelli W.
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Customer did not leave a comment.

Jose L.
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Customer did not leave a comment.

David G.
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Blankets ordered were not readily available at this location and I had to make a trip to another location to obtain my full order of blankets. Not ideal.

Ivan B.
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Customer did not leave a comment.

STACEY A.
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Customer did not leave a comment.

BHAVIN M.
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Truck was not maintained. Needed alignment and several other service issues. There was no gas in the truck but was marked at 1/4. The dealer said you should take it up with uhaul for a refund. Truck was extremely dirty with pepsi and coffee stains on the seats, floor and cup holders. I spent over 45 minutes cleaning with lysol wipes. I did not have a choice to change the equipment as there were no other 26' available. I had prebooked furniture blankets, and dealer charged me $84 additional. The dealer was quite unhelpful and eager to exploit by making his sale on blankets and boxes at a premium as he knew our choices were limited. This was an international move from Canada to USA and my choices were limited to UHaul. This experience has definitely reduced my opinion on the company, their ability to provide decent equipment and appointing decent dealers or representatives.

Peter B.
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Customer did not leave a comment.

renee S.
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Your new computer system is horribly cumbersome to return a truck at location in person. I was told it is very new but it seem to not be very user friendly.

Connie G.
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The staff was great and drop off was easy and hassle free

Maj B.
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Very happy with our rental experience

Michael T.
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Thank you

Ruth A.
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Excellent and friendly customer service

Dwight M.
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Changing drop off location last minute was frustrating. I was on my way to the original drop off when I got the text.

Micheal B.
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Very convenient location for me don't change anything

Randy W.
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Customer did not leave a comment.

HENRY P.
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Excellent service and vehicle.

Jeff G.
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Customer did not leave a comment.

Christine S.
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The truck was in very poor working order, engine light was on part way through our trip and the truck swayed back and forth while driving like the suspension was shot.

Darryl M.
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The location and the lady that worked here was very nice and helpful, but U-Haul dropped the ball again...and made me returning the truck as well as this ladies job incredible challenging. When they gave me the wrong truck from the start, they didn't update any of the info in the system, so the lady had nothing on her board for me brining the truck back to her that day...even though it's the location and date that was printed on my rental contract. After calling about four different people, she finally got someone who could help, and they had to update all the info for my rental contract in the system...and then I was finally able to return it. Not this ladies fault...but it wasted over an hour of my time, and is completely unacceptable.

Bryan M.
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The inside of the cab was covered in animal hair and recieved it at 1/4 fuel

Ed M.
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Customer did not leave a comment.

Brian L.
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Nothing at this location.

William H.
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Customer did not leave a comment.

Hernando L.
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Excellent and efficient service

dick T.
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You need to change the way you charge out fuel. I really think its unfair to take out a vehicle with less than a full tank and then get charged in excess of 10times the amount of fuel actually used . I drove 20km and while the actual cost of fuel used was $2.00, I was charged in excess of 10 times that much. I would suggest a minimum flat charge for mileage under 50 km. or be provided a chart showing how to calculate the cost for fuel used so that an informed decision can be made on how to deal with the charge.

Melinda V.
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Best truck rental experience

Ian C.
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Customer did not leave a comment.

FRED D.
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It would be nice if they give you the truck with a "full tank" of gas. It never is full, I have rented 2 trucks within 1 month, both times the fuel gage is between 3/4 and full. Just little things like that are a bit of a turn off.

diane D.
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Bigger UHaul signage for people looking for location.

AVINCENT A.
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for me its nothing to improve and %100 recommended this location

No reviews have been submitted for this location.

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