The owner of the store is very professional and friendly. I will definitely come back and use the service.
Michael P
Customer Reviews for St Albert Home Furniture & Appliances
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service and location . They have Ashley furniture and all major brand appliances as well at really low price . I purchased a three piece sofa set for $1900 which sold at other stores for $2900 . I canceled my ordered at the brick and bought it from Shawn . Thanks
albert aBoth pick up and drop off locations were very helpful
Amy SGreat service and beautiful furniture store with really low prices . Thanks Shawn
albert aMake them more fuel efficient.
JULIETTE MGreat service quick and unit is clean
Mazen SNothing comes to mind WRT improving the customer expirience.
jessie sHey, I was charged 2 days extra by today total of 145.90 I need my money back,I suppose to rent my U haul on Sunday 30 July from slave lake and drop it off on monday 31 July in edmonton but I was told that they close on weekend so they offered me the u haul by Friday with no extra fees. Today they deducted 145.90 for extra 2 days WHAT? I even dropped the u haul yesterday. I'm aware of the 26.95 fuel but the rest I'm definitely not paying for it I need my money back. I keep Calling u haul several times but I've been put on hold whole day. Yesterday someone from u haul hung up the phone without calling me back. Very unprofessional. It's my first and definitely the last. I need my money back because I'm not gonna keep quite about it. Zakaria Toumi 7808435984 Thank you & Best Regards, Zakaria Toumi
Zakaria TGreat service and great furniture store . Hidden gem . Lots of good deals on appliances and Ashley furniture . These guys used to be Sears in St Albert . Shawn is a great guy . thanks
Amjad NEasy rental process but would be much appreciated if the owner of the business that deals with the costumer directly mentions the importance of staying in the rental car during the online return process to avoid the additional fees! Just to say to use the online return process to avoid the fees is not enough. I dropped the car took all necessary pictures and videos and the keys in the drop box went home to find out I had to be at the location for the return process to activate online so drove all the way back to then find out that I had to be in the car to take live pictures to complete the return process.. business was already closed. Anyways paid the extra fees when could have avoided it. Next rental will probably be either different location or with Nationals.
Masood LI was charged for a full day when I was late by only one hour. I do not feel this is right or fair.
MOHAMED SInitially, I booked a truck at the Corner Car Wash location 13404 142 St NW. I had a hard time finding the location and gps took us to a wrong place three times. I called Uhaul and it took me three tries until an agent offered to send us to a nearest location. Finding the initial location I booked was hard. I thank the agent who directed us to the nearest location. The new location at 13335 142 St NW had a very warm staff.
Kuh MThanks Again. Location was quick and easy
Hassen SSean was greet, was quick to help and out the door
HASSEN SThe owner Shawn drove the truck to the loading dock where it is downhill. He then said the gas level is not enough. We ask him to drive it back to where it was parked when we picked it up and he got mad. He kept insisting we did not put enough gas. We had the truck running when gas is being filled to make sure it is in the same spot we got it. He then said he will charge us an extra day. For what? We got it noon, even if we were there waiting since before 9am but they don't open till 11am. Uhaul made an adjustment to pick up time. we returned it at 11am. Why charge us another day. He then said he will put a block on us. This location is a crook. Will continue using UHAUL but NOT this particular pick up location. He did an estimate charges on our credit card. We hope he won't over charge us as that's what he intend to do. Maybe others don't know they are being taken advantaged by this business but we know better. Please send us a proper invoice. Thank you. Sincerely, Joselito Carpio 5877788880
Joselito CShawn was awesome and very friendly. Excellent Customer Service
OluwatosinJ AExcellent service, was offered free coffee too
Daniel BWhen we dropped the truck off, the app to return it wouldn't let me so I called UHaul and they said they would take care of it. I was still charged the $20 drop off fee. I contacted the location where it was dropped off and he said he'd take care of it. I still have not been reimbursed
David MReturn my balance with no issues u guys onwe me 53 bucks am not happy with u guys right now will never rent from u people again
mario gWhat a great service , down to earth . Best place to rent from . I purchased a fridge while I was there and ordered some Ashley bar stools . Thanks
SHAWN NThe location was great, the website how ever, brutal. I clicked no insurance, it re appeared on me invoice. A little greasy. Meh, pretty typical for uhaul.
Travis SEmailed me for wrong inovice
DAVID HI did not agree to the charges and it said someone would contact me within 48hrs that was Tuesday morning it is now Friday night , but nobodyhas contacted me, the vehicle was disgusting and the back had something spilled in it and smelled like rotting food now my new couch smells like rotting food and is sitting out in my garage because it smells so bad and has nasty sludge on the bottom .
Mikka MLysol and clean the insides of the rentals. Friendly desk staff would be nice.
Brandon WThe service at this location was good. However, my overall uhaul experience was bad. I booked my 20 feet uhaul more than a month ago as I was moving houses. One day before my pickup date, I received a call from the location where I was supposed to get my u-haul which is a different location and the owner asked me if I can delay my pickup until 10:30 AM instead of 9 AM. I sad OK. I was there at 10:30 AM and the owner (Sunny) told me that my truck is on the way and should be around 10-15 minutes. I have waited for more than an hour with no updates and the u-haul did not show-up. Finally, I was told that that truck is not answers the calls and I have to go and pick up a smaller truck from a different location which is about 20 minutes away. This ended us costly me time, money and more work since I had to make more trips instead of the originally planned one trip. I felt that the whole handling of the situation was unprofessional by the owner at that location.
Ali MHorrible customer service from the owner. Charged me for gas and I put gas in and took pictures. Charges me for dollies and blankets that were never used OR EVEN IN THE TRUCK I spoke to him and he threatened me!!! Do not deal with him or his ST. ALBERT HOME STORE. VERY HORRIBLE RACIST MAN!!!
MARGARET SWell I want to rent it for 24 hrs , site says not available. Rent it for 5hrs a returned late 3 hrs, then charged twice . Not happy
Eddie RAn exterior wash ( including windows ) would do wonders for appeal.
Fred WThe customer service was horrible. The app used to verify location after hours didn't work. We called customer service to alert them of it and they said they'd take note and to call back the next day to sort it out. When we called the next day THERE WAS NO RECCORD OF OUR CONVERSATION and so they charged an extra $20 and REFUSED A REFUND despite having photo evidence with location and time stamps to prove it. If it wasn't for the verification issue everything else could have been overlooked. But it is worth noting It took forever just to sort out payment for the truck in the first place. It also wasn't cleaned, and didn't have windshield wiper fluid. They also lied and said the gas tank was full and to fill it all the way back up when it was only near full. So we over paid for a 13 mile trip in town. Do not waste your time here go somewhere else. Would not recommend this to anyone.
Randy JAlthough the inside and cargo area was clean the outside of the all the units there needed to be washed
Marc G24/7 not set up so couldn’t pick it up. Mileage and gas were both wrong.
Steve HSelected appliance dolly and we got a utility dolly. Also, recvd a call saying we did not return the furniture pads or dolly and 2 bags of pads were in the back of the vehicle as well as the dolly. Told them several times they were there and then a manager had to check and they were there. End of the call did not get an "I'm sorry" but just "ok they are there bye."
Rebecca HOwner/operator was very friendly and accommodating. Excellent experience.
MARIO RPicked up the truck and was told to make sure it’s got a full tank when I return it. Ended up spending $40 to fill it yet I only did 20 miles. Truck had half eaten food inside cab, half consumed water bottles and was filthy. Broken glass in the cab and in the back of the truck. The lady at the store told me they would be open the next day to return the truck. I got there half hour earlier than my return time. I waited outside till they opened an hour and half later because I wanted to complain about the rental. She ended up charging me for two rentals, didn’t care about the condition of the vehicle and refused to refund me the obvious over charge because she didn’t know how.. with gas this rental cost me over $200 to haul just 22 miles.. I am waiting for usual to get back to me. This place is doing absolutely nothing to combat COVID-19 at all.. she didn’t even check the mileage, condition or tank when I returned it.
Ashley H20 dollar charge for returning unit after hours. Not transparent, not informed. Garbage location with terrible service.
Marty LAfter hours drop off didn’t work. Cost me 20$. U haul ruined my life
jeff wthey charge me extra for inappropriate reason that I didn't fill up the gastank. but in case i took a pix of the dashcam before i use it and it is not full already. so i return it the way how many gas it was supposed to be.
Marina GWas not familiar with that locations It took me a while to find the key box...overall. it took a good 20 to 30 to be approved and get going,
nathalie bTruck battery was dead. Had to take a different truck and luckily there was one truck available otherwise I would have been delayed by hours. Gas cap was open on the truck. Interior was reasonably clean. Received a discount because of the delay.
Laurie KGreat service, great staff , Shawn and Jocelyne are amazing . This place is a hidden Gem in St Albert with variety of things sold in store such as scratch and dent appliances and ashley furniture . Nice cozy store . Thanks again team . Www.stalberthome.ca Used to be Sears St Albert
amjad NI didn't get the dolly that I requested, but my fault for not checking before leaving
jocelyne nThe uHaul IT sucks. The web check-in nor the app check-in worked. It stalled when the scan of the driver's licence was required. The in-store attempt was frustrated as their vendor check-in system didn't work either. In the end, it took 2 hours to get this vehicle signed out.
Ed MComplicated after hrs checking. A 19.95 3 hr rental with the Inflated mileage charge for $1.32/ mi for 19 miles , should have been about $65. A complicated after hr check in on your phone appeared to have worked but apparently didn’t so another $20 was added . The gas was on full at the beginning but still took 10 litres and showed above full on the gauge. That works out to 7 mpg. Or more likely wasn’t full to begin with. I would like a refund of the $20 after hr charge. My last Rental from budget didn’t charge this. I think $65 for 3 hrs and 19 miles is more than a fair price.
Doug SOvercharged on fuel. I drove less than 20km and the gas needle didn't move and I was charged an $18 fuel charge. That felt greasy.
Nicholas MThis location was the drop location I used after the apple maps program wouldn’t find the correct drop location I was supposed to use. Darren was on his days off and was still able to provide an amazing level of customer service to make sure my vehicle was checked in properly.
Stephen WGreat customer service!
Paulette BFirst of all let me tell you about the inconvenience of your online rental application. I initially rented a van for the convenience and comfort level that I was willing to drive to Kelona well moving my daughter. I was upgraded in your employees terms exactly, however to me this was not an upgrade. I was not happy with this upgrade. Your online staff confirming my reservation did not seem to understand that I was not excited about this. Going forward I will think twice about my reservation options.
Shannon SThe Pickup location is fine! No problems there. My problem is with the U-haul company! The Mobile Pickup App sucks! I spend 45 minutes getting the code to release the key from the box. A lot of the info could have been entered ahead of time!!!!!!!!!!!! The "gas fill" policy sucks. I ended up paying $22.22 for 21.6 liters (5.71 US GALLONS!) for 25 Miles!!!! Obviously the tank wasn't full when I got it. I am not pleased with the "contact" phoning - it required 4 calls on your part and 2 different numberts (contacts) on my part! That crap could all have been entered ahead of time!!!!!
Dieter FThe online services are horrible! The company doesn't make it clear to the customer that the truck is guaranteed but not the location to pick up the truck. Claims a check in call prior to your move day but then doesn't follow through. Leaving the customer under the impression that all is good to go. When to your horrible surprise, it is in NO way all good to go. By conducting business this way you are putting your customers in a nasty position, causing them additional costs and stress on top of the already stressful experience of moving. When the location has nothing to do with Uhaul and must delegate all issues to HQ, this too, adds to frustrations that more times than not, end up on whom ever is at the location instead of Uhaul itself. I recommend the location and feel bad for their staff but my experience with Uhaul was absolutely horrible and cost me $500 more for hired help due to the extreme negligence from Uhaul. I also find it boarder line criminal for a company that charges gas and mileage to have such a disgraceful attitude of making it sound like it's no big deal to just send the customer on a 30min drive out of their way to pick up another truck as some sort of a solution to the mistake that the customer did not make. NOT impressed at all!! You gave my well in advanced reserved truck to someone else. Under the circumstances, and as it would be with any other company, I should not have paid a dime for a 5 hour wait and a small truck, which of course led to more trips, time, effort, pain and mileage. A $60 give back doesn't even come close to the unnecessary drama that Uhaul caused for me and my family! Never again!!!
Monique POnline sign in did not work. Needed the truck for 1000am but had to wait for the business to open at 1200. When I called U-Haul the representative said she can't help me sign in and transfered me to the self services department. Was on hold for 1hr before giving up as I figured it was best to do this in person. Considering a different company for my next move in 2 weeks time.
Todd DAlthough I paid for the rental of a dolly and furniture pads, I was not actually given them at all. What a waste of money. Not to mention that my mileage would have been cut in half (below the allowed mileage) if I didn't have to drive to another city to pick it up.
Danielle LThe representative was fantastic
David WThe exterior was dirty on pickup, but the interior was clean
Chris BIt took over an hour to get into the truck. This hour came out of my rental time - so we paid an hour for your technology's incompetence. How is that fair and right? Never again.
Jason MSlight problems with online check-in. Was able to go into location and complete the process.
Naren GUhaul was great when I called to have issues fixed ,.. but the pick up location was horrible. The uhaul reaked of fuel , the guy at the front counter listed it with 1/2 tank of gas when i got in and turned it on it was only at 1/4 of a tank
Mikka MProcess was simple and easy to follow online.
Paul HYou overcharged me for this rental. Something that should have cost me $50 was billed at $100 and you have the worst customer service! No real answers, just made up stuff.
Khurram KWindshield washer fluid was empty
Melissa B