Customer Reviews for St Johns Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of St Johns Storage

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Darren L. on

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Customer did not leave a comment.

Kelsyn B. on

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Although it wasn't perfect (requested items were missing- dolly, pads), and there was no one to reach regarding that issue, the refund was given, and the truck was in great condition. Self-serve check-in and drop-off is a wonder!

Melanie H. on

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Actually have some staff who know how to give customer service! I have never had such a rude non helpful experience when I was paying for a service. I showed up at The St Johns location and was told they had no record of my reservation, period! Even though I had an email confirmation, they said I could “CALL” U Haul (as I’m standing in one?) and find out what happened! It took another 5 minutes to have them finally check and come to find out my pick up location had been switch without any communication and was told that was impossible because they always call, text or email. Well they didn’t and I don’t appreciate the insinuation that I’m a liar. In the confusion I left my debit card on the counter, so when I got to the storage unit I couldn’t rent the truck. I retraced my steps and an hour later went to the St Johns U Haul to check. Not only was my card there, they lied and said they’d called the other location to try and reach me. When I returned to rent the truck the guy behind the counter said he’d been sitting there the whole time and no one called. Seriously?

Terry P. on

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Whomever it was I dealt with today was incredible.

Caroline F. on

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Ryan was awesome.

Matthew H. on

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Customer did not leave a comment.

Aaron C. on

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Customer did not leave a comment.