Customer Reviews for Stack and Store Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Stack and Store Self Storage

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Lori W. on

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Danny Z. on

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James B. on

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Staff helpful and friendly.

Brett P. on

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Nissa N. on

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Easy all the way around which was nice bc moving is stressful enough on its own.

Jim H. on

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William P. on

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The business was closed as I dropped the truck after hours. The location has major construction going on outside and there was inadequate parking for a U-Haul size vehicle. I would select an actual U-Haul location next time vs. a storage facility.

Alejandro S. on

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Staff very customer oriented, friendly.

David G. on

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TINA-MARIE S. on

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Clifford B. on

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I have no comments, everything was very quick and easy.

Sandra Y. on

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Yariela R. on

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I didn’t catch his name but he was extremely helpful!!! Made my day better!!! Thank you!!!!!!

William V. on

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Nothing awesome

Robin S. on

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Timothy T. on

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Xavier G. on

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Nothing to improve upon, everything went perfectly

Monica R. on

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Jeffrey F. on

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Frank G. on

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This was the 4th or 5th U-Haul that we rented during our move. This location has always been friendly and accommodating.

Amy G. on

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kris K. on

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Very curious and accommodating,

Dan N. on

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Morien D. on

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Theodore H. on

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alex J. on

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Ronald K. on

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BART G. on

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I was told there is no military discount? It would seem with all the moving the military does you would have a discount.

Crystal L. on

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James R. on

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Egemen C. on

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Roy W. on

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The two gentlemen at this location was very professional, friendly and great Customer Service. Very helpful and also very knowledgeable with regards to recommendations on truck size to rooms. I appreciate their help.

Gary L. on

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Curt M. on

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Not enough miles were given for this trip. I had to pay an extra $19+ for 45 miles over. That is BULLCRAP

Juan V. on

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Raquel R. on

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Frank G. on

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I have rented from this location many times. I always have great service.

Lesslie G. on

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Kevin H. on

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Melissa D. on

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Portia J. on

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Everything was great

James M. on

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Ritchie S. on

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Nice Job Done!

Wayne R. on

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Uhaul rents excellent quality equipment at a reasonable rate, and I give Uhaul 5 stars. But this location gets 1 star. I reserved a trailer for 2 days and picked it up Sat morning at 10:17 am. The Rep said, "if you get it back before we close on Sunday we'll only charge you 1 day." So I arranged my work to get it back early. On Sunday at 2:10pm I returned it. The manager (different person) told me I was being charged for 2 full days. I told him what I had been told the previous day and there was another employee present who was there both days and he verified I'd been told I'd only be charged one day if I got it back before 3pm. The manager tersely snapped, "So you're bringing this back over 5 hours late? NO, you're being charged FOR TWO FULL DAYS." (and he was not correct, I had the trailer for less than 28 hours. Regardless of Uhaul policy, if a Uhaul Rep tells you "you won't be charged 2 days if you get it back before 3pm," then I believe they should adhere to this. I WILL NOT rent from this location again. I will drive another 3 miles to avoid dealing with these people. Very unprofessional.

Ricky D. on

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I was given a transporter that wouldn’t allow me to open my doors. I had to crawl out the window and crawl in the hatch. Due to time... I had to be in Texas by 3:30 PM.

Laurie R. on

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The 24/7 pick up needs some improvements. Although, it's convenient there's no room for error. I got lucky and an employee ( Jeremy) just happened to be there to assist me with my rental.

Kendra L. on

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great service

Cliff L. on

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steve P. on

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Very helpful staff in spite of being extremely busy.

Randy T. on

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Nice people easy to deal with

Jesse D. on

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We dropped the truck off late, place was closed, nothing to see.

Jason S. on

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Tony C. on

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thisuhaul was very helpful but I reserved a 20ft truck n was given a 26ft truck costing me way more then I should have been. First I was quoted $262.00with$100.00deposit totaling $362.00 but I was charged $438.00 instead. When I asked why to your uhaul rep i was told the price went up due to availability. I'm very unhappy with all off thisbut it's only the beginning. The drop off uhaul rep was very unacceptable as well

Carla H. on

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We were very satisfied. Thank you.

Rory F. on

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GERALD F. on

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Gerald F. on

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Connie C. on

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Jeanne G. on

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Made the truck return a breeze!

Robert S. on

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Garrison T. on

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Regina R. on

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Steve P. on

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MARIBEL G. on

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Alberto M. on

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Shane S. on

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Upon first arriving at this facility, I noticed there was VERY limited parking. I opted to park in the grass behind another Uhaul truck which was a little daunting. Second, Uhaul did not assign me a drop off location, instead told me to call a 1800 number to find the closest facility for drop off. The hotline referred me to the Ronnoch location for drop off. After driving 7 miles out of my way to drop off the vehicle, which added mileage to the total fee of rental. The employees at the Ronnoch facility said my vehicle was due at a different facility and they had no record mine. The RUDE red headed manager ALMOST made me drive another 9 miles/ 13 minutes out of my way. I said I have been all over and was too angry with Uhaul to go anywhere else and refused to go anywhere else and pay for extra mileage. The customer support number said to leave it at this facility and this is where it will be left. They eventually decided to accept the vehicle. They did an inspection of the vehicle, which I commend them for doing their due diligence. But the facility I picked up the vehicle from did not do so and the Ronnoch facility ALMOST stuck me with a damage fee for damage I did not do and had no idea existed. I will never EVER use Uhaul again. The company is being managed into the ground. Moving made easy. More like moving made difficult. I will not recommend to anyone. Too much of a hassle anytime I use their services.

maria R. on

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Professional and informative

Javier C. on

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Thompson T. on

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Jermaine T. on

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I got change for something I clearly didn’t do. But it’s no worries I will be handling it with my bank. It’s amazing what pictures and videos do

Stephen G. on

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Gerardo C. on

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Melissa R. on

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Nice guys Had all information First time we ever used uhale Will use again

GLORIA B. on

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Mother & Sons Moving rents Uhaul frequently! This Uhaul Dealer is always an excellent and professional rental experience! Thank you!

Lawrence P. on

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Nothing. Jeremy was great! Very informative of the process!!

Ivan H. on

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Scheduled a pick up only I couldn't open truck then I had to drive 7 extra miles for a total of 14 extra miles which I should not of been charged for because of there incompetence

Alan B. on

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Really nice and knowledgeable staff!!!

Tim H. on

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Joseph V. on

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Lazarus S. on

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Make sure the inside of the vehicle is cleaned and smelling fresh, great customer service goes a long way so making the customer fell like they are getting their money worth and then some means everything.

Ricardo R. on

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Teresa T. on

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It is advertised as 19.95 plus .69 per mile. I had the rental a total of 3 hours and was charged 82.00. I drove the truck to Beats Avenue and back. Just seems like a lot to pay when it’s advertised as 18.95.

Nicole J. on

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Nothing, service was great!

Hector C. on

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Bhavik P. on

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Kenneth C. on

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Rahkeem C. on

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Nestor M. on

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Good performace.

Ricardo S. on

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Rony V. on

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Friendly staff, would rent from there again.

Justin M. on

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Cindy N. on

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Jose M. on

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Kylee E. on

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When I first arrived I went inside to no one working. A guy came in and said that he was checking on a truck that the other guy would help me when he came back. I stepped outside to wait a minute as the guy was taking longer than 5 to 10 minutes. The second guy walked past me to go inside to assist two other guest that have not arrived I stopped him along the way and I asked him for my truck as I did online reservations. He said my truck was upfront and I was good to go. I walked up to the truck to fill out the information to check in he comes up and stops me tells me that’s not my truck asked me to come back inside. We are now 20 minutes into my reservation time and I’m still waiting to be assisted. At this point I demand to be assisted as I need the truck that I had rented at a specific time for a reason. The one gentleman rudely said that he would assist to me as he went to get my truck to bring it around to finally get me on my way 40 minutes past my scheduled pick up time. Will not refer anyone to this location in fact I will explain to them why not to use this location and the rude customer service that comes with it.

Anthony S. on

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Meras A. on

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Andres S. on

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Randall D. on

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When I picked up not as easy as drop off Two different representatives.

John K. on

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Carlos D. on

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The guy behind the counter was very polite and helpful, by helping me attach the trailer to my hitch. Thanl you... Even when it was raining.