Just be more accommodating to customers when U-Haul is the reason for last minute changes in the agreement.Iesha G.
Customer Reviews for Stafford Storage
(U-Haul Neighborhood Dealer)
Stafford Springs, CT 06076
Services at this Location:
- Mon: 10 am - 4 pm
- Tue: Closed
- Wed: 10 am - 4 pm
- Thur: Closed
- Fri: 10 am - 4 pm
- Sat: 9 am - 3 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.SIERRA C. | Overall Experience
Would highly recommend Stafford storage. Staff always very helpfulrobert g. | Overall Experience
Customer did not leave a comment.William W.
Rent a 20' truck has never been easier. Truck was clean and was easy traveling on highway. Would not hesitate to use U- Haul again.Reita L.
Customer did not leave a comment.Harold F.
The staff was very nice and friendly but did not have a record of me dropping off my truck at their location and could not answer any of the concerns or provide me with who to get in contact with. I do not hold them responsible, but UHaul for not providing them with the information they needed.BRIAN G.
Customer did not leave a comment.Cheryl N. | Overall Experience
I was pleased with the courtesy and helpfulness of the staff and the cleanliness of the facility.Herbert K. | Overall Experience
Customer did not leave a comment.Matthew S.
Remote pick up was a bit challenging. The lighting is ok but a little tough getting the pictures required. Thank YouLeslie D.
Some time ago I reported mold on my furniture as well as mouse droppings. No effort was made to address the rodent issue or the damage to my furniture which resulted in having to bring my furniture and many belonging to the dump after trusting my possessions in your care. Upon leaving I had to transfer my belongings into plastic storage containers so I would not transfer the mold into my new car. I am very saddened with the result of reporting my damaged possessions. I payed my rent on time, and would never recommend your facility to anyone in the future.SANDRA O. | Overall Experience
Felt comfortable knowing my camper and contents were safe and secure. Looking forward to seeing you next spring. Thank you.john z. | Overall Experience
Customer did not leave a comment.George N. | Overall Experience
I enjoyed renting from Stafford Storage. The staff was always nice and helpful with questions I had. I would rent again if I needed to.CHERYL U. | Overall Experience
Customer did not leave a comment.Allison S. | Overall Experience
I'll be back for winter storage.Tom c. | Overall Experience
Always felt safe inside and outside the facility. Excellent communication. Well lit, dry, comfortable temperature, and it seemed like good air circulation. If I had more stuff, this is where I’d store it!Randel Mott C. | Overall Experience
Customer did not leave a comment.Tania s. | Overall Experience
Customer did not leave a comment.Martin H.
I'll be back in the fall for wintering my boat in the outdoor gated parking area.CHRISTOPHER A. | Overall Experience
Customer did not leave a comment.GINNY A.
Staff made it very easy to start the process and were very polite.SHAWN B. | Overall Experience
Stored my scooter for winter. Everything went fine.'will do it again next time.Tom c. | Overall Experience
We didn’t leave because of something being wrong we bought a storage shed. This is our second time renting and I would rent again if I needed to.Kathy H. | Overall Experience
Customer did not leave a comment.Paul D.
Great service and very clean truck.DAVID D.
The first location I went to was a used car lot gas station repair shop in Tolland that does not allow parking on the premises and makes you walk from the commuter lot down the street to get the U-Haul. it had no gas cap and when they pulled it out of the back, it Splashed what must have been over a gallon of gas on the ground. The woman told me don't worry about it will let you haul know you didn't break it I said yeah but now I'm going to have to pay for all the extra gas that pours out every time I hit the brakes I asked her to see if there were any other U-Haul rental places in the area it turns out that the website directed me to the Tolland location instead of the one that was just a couple of miles down the street from the address I put in I rented the only large truck they had available at the 20 West Stafford Road address and the service was amazing he even called after I returned it and make sure I was completely satisfied long story short I will never do business with the folks at the Tolland location ever again but the one in Stafford I can see myself going back to very soonBrett A.
Customer did not leave a comment.Shane R.
Customer did not leave a comment.Linnette V.
I had a contract to pick up in East Hartford, 10 minutes from my house. That contract/reservation was made about three weeks prior to my rental date. The day before, you unilaterally switched me to Stafford Springs, 45 minutes, each way, from my house. This added an hour to what was already a near six hour drive. And broke my reservation. This is not good service. It doesn't happen for hotels, restaurants, airfare, rental cars, or anything else I can think of. This is not an acceptable practice for a legitimate business.Dean R.
Customer did not leave a comment.gina S.
Customer did not leave a comment.Gary P.
Customer did not leave a comment.john O.
Rene Drouin went above and beyond. There were issues with my truck order on U-Hauls end (nothing to do with this location). Rene was patient and willingly made multiple phone calls on my behalf to solve the order issues. He is the reason I left with a truck and was able to complete my move. Highly recommend this location, they put the customer first!Laura C.
Don't change reservation pickup locations especially without telling customer in advance. of originally scheduled pick up time. Do not change the pick up time from that which was reserved. My issue with the Tolland location in particular is that I reserved a truck for pickup a 8 am at the Tolland facility. I arrived at the facility at 8 am and they said they I had no reservation at their facility and that I would have to go to the Stafford springs facility which was 11 miles further from my storage location and added miles and charges. It didn't even open until 9 am. When the staff arrived they said my reservation was changed to their facility and the pickup time was revised to noon. ( I was never notified as apparently the Tolland rep did not enter my email address correctly.) Needless to say I was rather aggravated that I had to pay my movers additional hours due to the delay. Also because the facility was closed where as the Tolland one was scheduled to be open instead of being able to drop the truck off with a rep. I had to leave the keys at the closed facility. Now I get a bill with additional charges - never again.mike L.
Customer did not leave a comment.Robert O.
Afternoon drop-off gentleman was very polite and considerate, I greatly appreciated with his professional mannerWilliam M.
Customer did not leave a comment.John M.
I always love the Stafford location that's why I always go back when I need U-Haul.Bonnielea S.
Customer did not leave a comment.Matthew S.
Customer did not leave a comment.chelsea J.
Did not get any help hooking up the trailer to the hitch of my truck...need to either have jacks available or have someone there to do it. I was in a hurry so I did it myself, but definitely not ideal.Jose T.
Everything was perfect!Sebastian C.
Customer did not leave a comment.Kimberly P.
Customer did not leave a comment.Sherry L.
Nothing. The staff at Stafford Storage is very friendly, very helpful, and very polite. The equipment was clean and fully functional and I have no complaints.Jessica P.
Customer did not leave a comment.Ken C.
Customer did not leave a comment.Damian F.
The staff is absolutely wonderful.DONNA H. | Overall Experience
Customer did not leave a comment.Davis M.
It was convenient and all my stuff was safe I'm very satisfiedEva A. | Overall Experience
7 months later I have to bring EVERYTHING IN THAT STORAGE UNIT TO DUMP BECAUSE IT HAS MOLD ALL OVER IT....... AND Now I can’t get owners name phone number nothing... get told to use contact usSUSAN M. | Overall Experience
when the movers moved my belongings there was rat poop found all over the floor and on my belongs, I reported this to the office staff. This is a horrible discovery.DIANA C. | Overall Experience
Convenient and clean. Well organized business. Wiould use again.Tom K. | Overall Experience
Customer did not leave a comment.andy D.
Customer did not leave a comment.Don V.
Stafford Storage staff was very professional, the space was clean and well lit, and they provided accessories to help move in and out. Would use again if needed local storage space.MARSHALL B. | Overall Experience
Customer did not leave a comment.Pornvilai W.
Have more hours available.Pornvilai W.
Customer did not leave a comment.John G.
Customer did not leave a comment.chuck R.
Service was fantastic I will definitely use this facility again !!!Bonnielea S.
Inside of box of truck was dirty but we swept it out. overall it was a great experience. We are renting another one for this weekend.Jay D.
Customer did not leave a comment.Warren S.
Customer did not leave a comment.richard L.
Customer did not leave a comment.SANDRA Y.
Nothing everything was perfectJIM A.
There aren't many choices. These guys didn't have a normal hand truck, so I got stuck with a appliance dolly, which I did not use. The inside of the tractor/cab was filthy and the windows were filthy. I spent 45 minutes cleaning it all up.David P.
Customer did not leave a comment.Aaron T.
Customer did not leave a comment.George W.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.WILLIAM M.
Customer did not leave a comment.barbara M.
The Attendant was extremely helpful, he did his best to make up for the mistake that was made on my reservation Originally reserved for pick up on Sunday the 28th, and drop off on the 29th./ I planned few weeks in advance . I got a call on Friday , that I need it to pick up a day earlier and different location, had to re-arrange work and people to help w the moving , spend extra $ on my storage facility, it was a really bad experience , your scheduling department messed up , and I ended up paying for it The Lady who arrange all this changes just offered that I will get the extra day to dropp off with out extra charge , because of their mistake ./ which information was never transfer to the attendant in Stamford who said I was late to return the truckMorena L.
Customer did not leave a comment.RANDEL MOTT C.
Customer did not leave a comment.jerry B.
There was not instructions for returning the truck clearly posted. Please improve that.HUGO P.
KEEP DOING WHAT YOU ARE DOING VERY GOOD JOB ALL AROUNDAudet J.
Customer did not leave a comment.Dianne S.
Customer did not leave a comment.Ishmael S.
Customer did not leave a comment.Mike K.
Customer did not leave a comment.Zachary D.