Customer Reviews for Stafford Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Place was excellent I like that you had a lift outside and made it easy for me with a bad back and bad shoulders and Bill was very very helpful in any way he could be you got a good employee there but thank you and if I ever need you again hopefully you'll have me back have a good day

Rating:

5.0

Extremely helpful people there all the time i have been there

Rating:

5.0

Very clean storage facility and convenient to access when needed.

Rating:

5.0

Repeat customer. Nice facility. Clean Good Staff. Never had a problem.

Rating:

5.0

The location was closed that is why I put N/A for personnel however the store looked great..

Rating:

3.0

Continually raising the price to store my vehicle every year is forcing me to find an alternative for next winter. I have been a loyal customer for years yet i continue to face price increases that are unwarranted.

Rating:

5.0

Excellent experience from start to finish

Rating:

5.0

The staff was extremely helpful. Unfortunately, I needed an outdoor unit which was not available. Otherwise I would have rented there indefinitely.

Rating:

5.0

they went above and beyond. they alerted us when the car cover came off the car twice. which tells me that they pay attention detail.

Rating:

5.0

Gentleman at the counter was very helpful and walked me through how to return the truck. Made my first time renting easy!

Rating:

5.0

This is my local storage facility ( not u-hual), that I have rented storage space at for about 2 years. The owners are very nice and easy to work with. Super pleasnt pick up and no issues what so ever. U-Hual for some stupid reaason marks their equipment as local or one-way only. The trailer I rented was "one-way" only so rather than take my $$ for a 3 day rental I had to change my plans and return the trailer to another location. Not really sure how this makes sense.....

Rating:

5.0

Best storage facility we have used through the years. The office staff was great and knowledgeable. If we ever need a storage unit again you will be the first call.

Rating:

4.0

The computer interface was way more complicated than I could handle.

Rating:

5.0

Excellent! Very clean storage facility and friendly knowledgeable staff. Will use again when I’m in the area. Thank you.

Rating:

5.0

A high quality and very clean facilty. Palet jacks and carts always available. They run a dehumiidifier inside. Highly recommended.

Rating:

1.0

Just be more accommodating to customers when U-Haul is the reason for last minute changes in the agreement.

Rating:

5.0

Would highly recommend Stafford storage. Staff always very helpful

Rating:

5.0

Rent a 20' truck has never been easier. Truck was clean and was easy traveling on highway. Would not hesitate to use U- Haul again.

Rating:

2.0

The staff was very nice and friendly but did not have a record of me dropping off my truck at their location and could not answer any of the concerns or provide me with who to get in contact with. I do not hold them responsible, but UHaul for not providing them with the information they needed.

Rating:

5.0

I was pleased with the courtesy and helpfulness of the staff and the cleanliness of the facility.

Rating:

4.0

Remote pick up was a bit challenging. The lighting is ok but a little tough getting the pictures required. Thank You

Rating:

5.0

Some time ago I reported mold on my furniture as well as mouse droppings. No effort was made to address the rodent issue or the damage to my furniture which resulted in having to bring my furniture and many belonging to the dump after trusting my possessions in your care. Upon leaving I had to transfer my belongings into plastic storage containers so I would not transfer the mold into my new car. I am very saddened with the result of reporting my damaged possessions. I payed my rent on time, and would never recommend your facility to anyone in the future.

Rating:

5.0

Felt comfortable knowing my camper and contents were safe and secure. Looking forward to seeing you next spring. Thank you.

Rating:

5.0

I enjoyed renting from Stafford Storage. The staff was always nice and helpful with questions I had. I would rent again if I needed to.

Rating:

5.0

I'll be back for winter storage.

Rating:

5.0

Always felt safe inside and outside the facility. Excellent communication. Well lit, dry, comfortable temperature, and it seemed like good air circulation. If I had more stuff, this is where I’d store it!

Rating:

5.0

I'll be back in the fall for wintering my boat in the outdoor gated parking area.

Rating:

5.0

Staff made it very easy to start the process and were very polite.

Rating:

5.0

Stored my scooter for winter. Everything went fine.'will do it again next time.

Rating:

5.0

We didn’t leave because of something being wrong we bought a storage shed. This is our second time renting and I would rent again if I needed to.

Rating:

5.0

Great service and very clean truck.

Rating:

1.0

The first location I went to was a used car lot gas station repair shop in Tolland that does not allow parking on the premises and makes you walk from the commuter lot down the street to get the U-Haul. it had no gas cap and when they pulled it out of the back, it Splashed what must have been over a gallon of gas on the ground. The woman told me don't worry about it will let you haul know you didn't break it I said yeah but now I'm going to have to pay for all the extra gas that pours out every time I hit the brakes I asked her to see if there were any other U-Haul rental places in the area it turns out that the website directed me to the Tolland location instead of the one that was just a couple of miles down the street from the address I put in I rented the only large truck they had available at the 20 West Stafford Road address and the service was amazing he even called after I returned it and make sure I was completely satisfied long story short I will never do business with the folks at the Tolland location ever again but the one in Stafford I can see myself going back to very soon

Rating:

3.0

I had a contract to pick up in East Hartford, 10 minutes from my house. That contract/reservation was made about three weeks prior to my rental date. The day before, you unilaterally switched me to Stafford Springs, 45 minutes, each way, from my house. This added an hour to what was already a near six hour drive. And broke my reservation. This is not good service. It doesn't happen for hotels, restaurants, airfare, rental cars, or anything else I can think of. This is not an acceptable practice for a legitimate business.

Rating:

5.0

Rene Drouin went above and beyond. There were issues with my truck order on U-Hauls end (nothing to do with this location). Rene was patient and willingly made multiple phone calls on my behalf to solve the order issues. He is the reason I left with a truck and was able to complete my move. Highly recommend this location, they put the customer first!

Rating:

1.0

Don't change reservation pickup locations especially without telling customer in advance. of originally scheduled pick up time. Do not change the pick up time from that which was reserved. My issue with the Tolland location in particular is that I reserved a truck for pickup a 8 am at the Tolland facility. I arrived at the facility at 8 am and they said they I had no reservation at their facility and that I would have to go to the Stafford springs facility which was 11 miles further from my storage location and added miles and charges. It didn't even open until 9 am. When the staff arrived they said my reservation was changed to their facility and the pickup time was revised to noon. ( I was never notified as apparently the Tolland rep did not enter my email address correctly.) Needless to say I was rather aggravated that I had to pay my movers additional hours due to the delay. Also because the facility was closed where as the Tolland one was scheduled to be open instead of being able to drop the truck off with a rep. I had to leave the keys at the closed facility. Now I get a bill with additional charges - never again.

Rating:

4.0

Afternoon drop-off gentleman was very polite and considerate, I greatly appreciated with his professional manner

Rating:

5.0

I always love the Stafford location that's why I always go back when I need U-Haul.

Rating:

3.0

Did not get any help hooking up the trailer to the hitch of my truck...need to either have jacks available or have someone there to do it. I was in a hurry so I did it myself, but definitely not ideal.

Rating:

5.0

Everything was perfect!

Rating:

5.0

Nothing. The staff at Stafford Storage is very friendly, very helpful, and very polite. The equipment was clean and fully functional and I have no complaints.

Rating:

4.0

The staff is absolutely wonderful.

Rating:

5.0

It was convenient and all my stuff was safe I'm very satisfied

Rating:

1.0

7 months later I have to bring EVERYTHING IN THAT STORAGE UNIT TO DUMP BECAUSE IT HAS MOLD ALL OVER IT....... AND Now I can’t get owners name phone number nothing... get told to use contact us

Rating:

2.0

when the movers moved my belongings there was rat poop found all over the floor and on my belongs, I reported this to the office staff. This is a horrible discovery.

Rating:

5.0

Convenient and clean. Well organized business. Wiould use again.

Rating:

4.0

Stafford Storage staff was very professional, the space was clean and well lit, and they provided accessories to help move in and out. Would use again if needed local storage space.

Rating:

3.0

Have more hours available.

Rating:

5.0

Service was fantastic I will definitely use this facility again !!!

Rating:

5.0

Inside of box of truck was dirty but we swept it out. overall it was a great experience. We are renting another one for this weekend.

Rating:

5.0

Nothing everything was perfect

Rating:

3.0

There aren't many choices. These guys didn't have a normal hand truck, so I got stuck with a appliance dolly, which I did not use. The inside of the tractor/cab was filthy and the windows were filthy. I spent 45 minutes cleaning it all up.

Rating:

5.0

The Attendant was extremely helpful, he did his best to make up for the mistake that was made on my reservation Originally reserved for pick up on Sunday the 28th, and drop off on the 29th./ I planned few weeks in advance . I got a call on Friday , that I need it to pick up a day earlier and different location, had to re-arrange work and people to help w the moving , spend extra $ on my storage facility, it was a really bad experience , your scheduling department messed up , and I ended up paying for it The Lady who arrange all this changes just offered that I will get the extra day to dropp off with out extra charge , because of their mistake ./ which information was never transfer to the attendant in Stamford who said I was late to return the truck

Rating:

4.0

There was not instructions for returning the truck clearly posted. Please improve that.

Rating:

5.0

KEEP DOING WHAT YOU ARE DOING VERY GOOD JOB ALL AROUND