Didn't like that you couldn't return after 7:00 PM. No one working at the store to handle Uhaul return paperwork. Store is open 24/7. I was able to leave the truck and keys there, but had to drive back the next morning to finish the paperwork.David W.
Customer Reviews for Stangs Travel Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Dennis V.
Customer did not leave a comment.Ellsworth A.
It is an absolutely ridiculous and unfair to have to fill out an online reservation when you are standing in the office and they can't rent you the trailer you are looking at until you go online and reserve it. A lot of older people don't navigate online. Or have the capabilities.Jackolyn M.
The lady at my pick up location was absolutely superb!! She explained everything and made me feel very at ease with the whole process! If I ever have to move again I will definitely use U-haul!Michelle K.
Customer did not leave a comment.STEVEN J.
Good customer service. Very helpful hooking up equipment and safety check.Donald M.
Customer did not leave a comment.Jessica W.
I was a little confused on who to speak to at first, but the ladies at the counter were super friendly and helpful. Unfortunately, I had a questionable trailer supplied by my origin location, which was very difficult to unhitch. We had to flag down a strong male customer to assist us in removing the trailer. Overall, though, this was a good location.Glory H.
First off I was told on return that I could not return it even though I was suppose to have it back by midnight then I was told because it would not be checked in till late it was gonna Cost me I returned it 2 hrs early but then I had to drive back to put the key in to return could not still return due to the mileage was entered wrong from the beginning so over all the lady I first spoke to was sweet but needs to make sure to tell u to return online and always check the mileageTheresa M.
Super friendly and niceCharles C.
Customer did not leave a comment.Jacob K.
Location was easy access to Bella Vista AR but there's a uhaul in Jane that is less than 2 miles that was closed. I shouldn't have to pay more for having to drive further away from the location I desired.PAUL M.
Customer did not leave a comment.kenneth S.
Customer did not leave a comment.Josh T.
Customer did not leave a comment.Brian P.
Was told by representative at Stang's that if I returned the trailer before the six days I would receive a partial refund. Was told by a customer service representative that this is being told to many customers.Phil K.
Customer did not leave a comment.Alice F.
Sales rep Devon Monday was awesome to deal with! Quick and efficient on getting me hooked up and on the roadJosh M.
Customer did not leave a comment.Thomas F.
NO HIDDEN PRICING. EVERY SINGLE TIME I NEED A SMALL TRUCK OR VAN & USE U-HAUL I FEEL A RIP OFF COMING ON. U-HAULS MILAGE RATES ARE RIDICULOUS. IV RENTED 15' & 24's On AND OFF FOR OVER 20 YRS. I ONLY USE U-HAUL IF THERE AREN'T ANY OTHER TRUCK RENTAL PLACES AROUND. NOT GOOD.....U-HAUL YOU CAN DO BETTER. MOST SMALL TRUCKING COMPANIES LIKE MYSELF HATE THROWING MONEY OUT THE WINDOW DUE TO YOUR RIDICULOUS MILEAGE RATES. NOT COOL LYN BLyn B.
Mr. Monday at Stang's was great he helped with the moving truck and great suggestions.Gary D.
The owner was more knowledgeable than the help.James W.
They managed to over charge.never checked How much was in The tank before hand I g keys over and charged us multiple time. Horrible experience.Brian E.
Customer did not leave a comment.Jeffrey S.
Customer did not leave a comment.Dana J.
Customer did not leave a comment.Frank R.
Moving is a very stressful time and the staff at this location was excellent is taking care of me. Cant think of anything that would make it better.Beverly W.
No suggested improvements for Stangs Travel Center. I found them to be most helpful, and very friendly. Overall, a great experience in turning in my truck.Dale C.
Customer did not leave a comment.Lisa M.
There was only 1 person who new what they were doing and he was painting strips in the parking lot. If it wasnt for him I would of given this place 0 stars. I waited 20 minutes inside to return while they just stood there. I finally walked out not returning the trailer and asked the guy on the way out if we would finish the return.Kyle P.
Not sure why from May 1st to June 2nd the price went from $80 to $284... Same distance. Same trailer.Robert E.
Get new employees or train them to better this is the worst uhaul rental place ever. i wouldnt tell anybody to rent a uhaul from there if it was the only place around 2 rent a uhaul from.Heather M.
Customer did not leave a comment.Susan M.
Both, picking up and dropping off, the customer service was exemplary.Barbara N.
Customer did not leave a comment.Danny S.
Customer did not leave a comment.Michael C.
Everyone that I sooke with was very courteous and helpful.Kathy S.
Customer did not leave a comment.Robert E.
Customer did not leave a comment.Dana J.
The location was great however your update to your system over the weekend was the cause of nearly an hour of delay time. Also still not received my email reciept for the equipment.DAVID S.
Truck was spotless... I was helped by a man named, Devon... He was so nice & helpful during the entire procedure.... I will refer to friends and family ( this location at Stangs in Anderson MO ).... Positive exp and if need be will use this location again..Geraldine C.
Customer did not leave a comment.Norman R.
The employees seemed unfamiliar with the process of distributing and collecting the uhaul. We did online check in and out. Still took 40 minutes to get checked out and 30minutes to check it back in. Frustrating when we are in a hurry to get moving and exhausted at drop off.Tylor W.
Devon went above and beyond to make sure everything was correct and the equipment check in and out was seem less!stacie M.
It was very convenient but the price it was a little high just for 24 miles. $103.00 that's the only down fall I had.Erick M.