Customer Reviews for Stapleton Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Stapleton Storage

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David C. on

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Drake S. on

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Davin D. on

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The woman at the desk never once gave us her full attention, and spent half of our interaction on the phone. As a result, she gave me an extra dolly and 6 furniture pads, without checking that these were already in the truck. I was then double billed on my final receipt because of her inattention and error.

Stephen C. on

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Albert T. on

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The representatives there was so great. She was so helpful.

Shaun W. on

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We dropped the truck off after hours, but the online drop off procedure takes way too long and is ridiculous in what it asks for. It took me 20 minutes to work my way through the drop off process because the website and the signs outside are not clear or helpful.

Manny T. on

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The person we contacted on the phone was very friendly and helpful, we dropped off the trailer after hours, so never saw anyone or the facility so can not rate much.

nan d. on

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Molly D. on

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I would ask that you forgive the extra mileage as I returned your truck with more than 1/2 tank. I was also told it had 1/2 at beginning and it did not; it had about an 1/8 less than 1/2. Thank you

Victor T. on

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rachel a. on

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Leslie L. on

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I can only say that the service at this UHaul facility went above and beyond. Loads of help to hook up and a simple convenient drop - couldn't ask for more!

Martin S. on

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Robert K. on

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The only complaint I have is that I was told the vehicle had a full tank and that if I didn't bring it back full it would be charged $3.75 per gallon plus an additional $30 fee. Well, I only drove 11.6 miles and and figured I'd only need to put a gallon at the most to top it off. Turns out the tank wasn't full and I ended up stopping at 4 gallons and hoping the gauge would show full enough that I would get charged anything. Kind of annoying since I already had to pay for mileage on top of the daily fee.

Krista B. on

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The trailer had a faulty connection piece to hold he ball in place - per the Highway Patrol and the Manager for Western Region of Wyoming. Both came upon the accident - when the trailer can completely off the vehicle. Additionally the safety chains had not been properly attached by uhaul staff. There were no injuries but it could have been catastrophic. I was going 55 mph on a two lane highway. A guard rail stopped the trailer.

Kasey H. on

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Rosalina M. on

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Rafael V. on

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Excellent customer experience!

William R. on

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Rebecca T. on

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Gary J. on

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This is a drop-off storage facility so just accepted truck.

Lawrence J. K. on

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Jonathon B. on

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CRIS T. on

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The location was clean, the truck was fine, and the employee (I think Mercedes was her name?) who was at the location Saturday 6.3 was very professional but U-haul's scheduling was AWFUL. I was sent to 6 different U-haul locations and physically drove to 3 of them each time having the truck that was reserved for me to be given away to another customer. I'm FURIOUS with U-Haul's reservation process and policies. Mercedes at 9591 E 22nd Ave was eventually able to get me a truck that was returned Saturday afternoon after having 5 trucks reserved for me rented to someone else and wasting 3 hours driving around Aurora/Denver to pick up trucks that weren't actually available. I would like a refund.

Benson N. on

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Mercidise was the best experience of the whole rental process. Her customer service and presence was amazing.

David C. on

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Understaffed

Kevin W. on

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Thomas M. on

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The lady working here is great - she has a warm personality and was very helpful with everything I needed.

Joe S. on

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Mercedes provided excellent customer service. It was a pleasure to work with her!

Jake M. on

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Easy location. Very helpful personal. Dropped the truck off and got taken care of in minutes.

Alexander B. on

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denice m. on

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Jennifer G. on

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Shannon S. on

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zekra a. on

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Dave W. on

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Sarah C. on

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Reid C. on

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OFIR C. on

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john n on

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I cancelled this by phone. No return call and the reservation still exists. Please cancel this.

Glenn C. on

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Leesa H. on

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This was a great experience. It was due to the helpfulness from both Mercedes & Andrea! They were so sweet & knowledgeable. You have two great employees.....keep them & treat them well. They are a great asset for U-Haul & your company.

Jasmine P. on

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Blake T. on

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Albert W. on

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The staff was great, Gabriela was great and so helpful and down to earth . Great experience

anita r. on

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The lobby (front area where the desk was) was clean but had a Very heavy smell of some fragrance, as if it were from some spray bottle or cleaning solution.

Mark H. on

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Nice lady. Despite having customers in front of her, she came around the counter and helped me (I was dropping off).

mark h. on

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The manager was busy and could not leave the office to come outside and inspect the vehicle. This made me nervous. But she was very nice, professional , etc. and all turned out ok.

sarah s. on

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Kristine W. on

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RUDY K. on

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This Makes My Second Time Renting From Stapleton Storage Both Times My Experience Has Been Great. Will Highly Recommend To Family & Friends. Will Be Using The Same Location Next Year. Keep The Good Work UP.

TODD J. on

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patrick d. on

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Lilly T. on

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The rotars in the truck were shot. it should not have been rented. I was scared for my life while driving and have issued a complaint and request for refund already.

abdikadir a. on

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Robin M. on

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Mark M on

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employee was friendly and made it easy. storage room was as advertised. found that the pricing was a little deceiving though. activation charge and mandatory insurance not advertised online

Lloyd G on

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I call and cancelled this storage twice. Thanks for confirming the cancellation.

rick f on

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Too small too expensive

Michael P on

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Force you to get their insurance. Gate code didn`t work. Unit not very clean. Slot for padlock was deformed and required much effort to get lock on.

Nancy V on

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Gabi was very courteous and efficient, she set me up with a great unit!

Jessica Z on

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Location needs to do more online interaction if it`s offered. Instead of wasting customers time to go through process in person.

Teresa Z on

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nice, clean place

LaKisha N on

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Good overall just didn`t know I reserved a parking spot.

Layne L on

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Very good customer service.

Jarred B on

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Fine

JENNIFER M on

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John was very helpful. I like that the facility is locked and cameras are in use.

Demetress H on

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Agent was great to work with it just would have been nice to know where to exit the storage facility.

Anthony H on

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Location would not give me a free month of storage.

Regina S on

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Very friendly service and quick.

BRETT M on

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Because of a change of plans, I actually did not utilize this facility. However, the response from the facility was quick, but they did not have available the room type I reserved.