Customer Reviews for Stapleton Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Stapleton Storage

Overall rating:

Reviews without text are currently hidden. Show them

Dave W. on

Rating:

Customer did not leave a comment.

Sarah C. on

Rating:

Customer did not leave a comment.

Reid C. on

Rating:

Customer did not leave a comment.

OFIR C. on

Rating:

Customer did not leave a comment.

john n on

Rating:

I cancelled this by phone. No return call and the reservation still exists. Please cancel this.

Glenn C. on

Rating:

Customer did not leave a comment.

Leesa H. on

Rating:

This was a great experience. It was due to the helpfulness from both Mercedes & Andrea! They were so sweet & knowledgeable. You have two great employees.....keep them & treat them well. They are a great asset for U-Haul & your company.

Jasmine P. on

Rating:

Customer did not leave a comment.

Blake T. on

Rating:

Customer did not leave a comment.

Albert W. on

Rating:

The staff was great, Gabriela was great and so helpful and down to earth . Great experience

anita r. on

Rating:

The lobby (front area where the desk was) was clean but had a Very heavy smell of some fragrance, as if it were from some spray bottle or cleaning solution.

Mark H. on

Rating:

Nice lady. Despite having customers in front of her, she came around the counter and helped me (I was dropping off).

mark h. on

Rating:

The manager was busy and could not leave the office to come outside and inspect the vehicle. This made me nervous. But she was very nice, professional , etc. and all turned out ok.

sarah s. on

Rating:

Customer did not leave a comment.

Kristine W. on

Rating:

Customer did not leave a comment.

RUDY K. on

Rating:

This Makes My Second Time Renting From Stapleton Storage Both Times My Experience Has Been Great. Will Highly Recommend To Family & Friends. Will Be Using The Same Location Next Year. Keep The Good Work UP.

TODD J. on

Rating:

Customer did not leave a comment.

patrick d. on

Rating:

Customer did not leave a comment.

Lilly T. on

Rating:

The rotars in the truck were shot. it should not have been rented. I was scared for my life while driving and have issued a complaint and request for refund already.

abdikadir a. on

Rating:

Customer did not leave a comment.

Robin M. on

Rating:

Customer did not leave a comment.

Rudy K. on

Rating:

Friendly Staff Very Helpful Made My Rental Experience Easy. Will Highly Recommend U-Haul To Family Friends. Again Thank You.

Pam l. on

Rating:

Andrea Munoz was very pleasant and professional. Answered all questions and or concerns. I would strongly recommend your facility.

Dan M. on

Rating:

Customer did not leave a comment.

Eric S. on

Rating:

Top notch customer service. Best uhaul experience that I've had.

Matthew W. on

Rating:

The new hire at the Stapleton location took 50 minutes to complete my order, despite me using the express check in from home that morning. He had to enter my information 3 times. Unacceptable. He also had no clue how to hook up a trailer. He was on the phone while trying to move the trailer into position and it hit my 4Runner. Chains were hooked up incorrectly and they bound up as I pulled out. Another 15 minutes of screwing around when his boss finally showed up and we fixed the damaged wire connection. This caused a huge delay in my move and I will never use this location again.

ROGER W. on

Rating:

Customer did not leave a comment.

andrea m. on

Rating:

Outstanding Customer service and Friendly. had me in and out in no time. I have to say best experience I have had with U-Haul. Great Job!

Edward V. on

Rating:

Outstanding rental experience. The staff was extremely professional and went out of their way to assist with my rental. I will definitely rent from them again.

Mark M on

Rating:

employee was friendly and made it easy. storage room was as advertised. found that the pricing was a little deceiving though. activation charge and mandatory insurance not advertised online

Trenten H. on

Rating:

Customer did not leave a comment.

Brian G. on

Rating:

Train the employees so they can give you the right phone number to call if you have an issue, make it so they know how to do normal changes a person might ask for soothes don't have to call someone else. MAKE THEM CONFIRM PURCHASE AMOUT BEFORE CHARGING THE CARD

Rose P. on

Rating:

Customer did not leave a comment.

Brenton E. on

Rating:

Customer did not leave a comment.

RON S. on

Rating:

The lady at the front desk was absolutely awesome and i will conitue to keep my bisibrss with her and this location. She was very very friendly and accommodating. I highly recommend this place for all your storage and hauling needs. I believe the lady was the manager. But she has been there quite a while. AWESOME PLACE AND AWESOME CUSTOMER SERVICW. THANK YOU AGAIN

Terri Marie W. on

Rating:

Customer did not leave a comment.

Abbey P. on

Rating:

We were told we could lock the truck and leave it in front of the building. Nothing was said about where to put the keys, so I locked the keys in the truck, thinking U haul would be intellegent enough to maintain 2 sets. I was wrong. Now being charged more than double our estimated price because of poor customer service. Definitely feel taken advantage of. Is this the business model? Quote a low price and then screw over customers? Highly unethical.

Christoph S. on

Rating:

Customer did not leave a comment.

Tunisha b. on

Rating:

Customer did not leave a comment.

Kayte F. on

Rating:

The computer indicated the truck was 15/16 full, but it was 3/4 full. They were not able to make the adjustment on my paperwork and advised me to have the drop off location call to make the adjustment (that was my understanding). That was too much hassle, so I ended up filling it up and, thus, am probably out about $10. Not a huge deal, but kind of a pain.

Rod W. on

Rating:

Customer did not leave a comment.

Ineda W. on

Rating:

The trailer hitch was missing a bolt we were afraid to use it even after the attendant said he had repaired it. I was also sold four days when I only asked for two days to return the truck on Sunday. They charged me for Friday, Saturday Sunday and Monday.

Vincent S. on

Rating:

Customer did not leave a comment.

SHANAI W. on

Rating:

Nothing in my opinion. Great Customer Service from the employee Andrea Muñoz. She said very kind and informative. Very knowledgeable about the services and fast as well. Yes I would recommend this location to friends and family.

Mark B. on

Rating:

Customer did not leave a comment.

Erik Z. on

Rating:

Customer did not leave a comment.

Lloyd G on

Rating:

I call and cancelled this storage twice. Thanks for confirming the cancellation.

Cynthia I. on

Rating:

No comment I'm filing a complaint with adiscrimpency and overcharged

aaron y. on

Rating:

Customer did not leave a comment.

Heather C. on

Rating:

The ladies that helped us were very nice, helpful, and friendly!

Lindsay J. on

Rating:

Customer did not leave a comment.

andrea m. on

Rating:

Friendly staff, clean had me in and out in no time!

Christine S. on

Rating:

Customer did not leave a comment.

Tami H. on

Rating:

They charged me extra and I dropped the truck off when they told me to. I hate them!!!! If you need to move, save yourself the hassle and use someone else!

shoshoana w. on

Rating:

Customer did not leave a comment.

Edward P. on

Rating:

Customer service was first class!

eric c. on

Rating:

Friendly staff and not a long wait.

dhan r. on

Rating:

Customer did not leave a comment.

Sheila M. on

Rating:

Customer did not leave a comment.

Nathan W. on

Rating:

Customer did not leave a comment.

Mark C. on

Rating:

Customer did not leave a comment.

DONNIE M. on

Rating:

Customer did not leave a comment.

Sarad T. on

Rating:

Better explain drop off process on website or contract. Gabby was the associate that helped me. She truly went above and beyondI would rate Gabby Excellent and overall experience average. I was having a difficult time detaching the trailer from my truck. She helped me in the pouring rain. GReat associate

Raul R. on

Rating:

Customer did not leave a comment.

Zac G. on

Rating:

Customer did not leave a comment.

Sloane I. on

Rating:

The truck I reserved wasn't available, but they gave me a larger truck at the same rate. Would happily rent again from this location.

Tamara O. on

Rating:

Customer did not leave a comment.

STEPHVON W. on

Rating:

Customer did not leave a comment.

Jason D. on

Rating:

Nothing great customer service.

Elizabeth S. on

Rating:

Customer did not leave a comment.

Todd M. on

Rating:

Everything was great! Really appreciated the excellent customer service I received from the manager and team!

James S. on

Rating:

Customer did not leave a comment.

brian y. on

Rating:

Customer did not leave a comment.

Paul O. on

Rating:

Customer did not leave a comment.

Molly D. on

Rating:

I have used U-Haul for years but this was absolutely my best experience ever. The women were professional and friendly and couldn't have been more helpful. I will recommend that location to everyone I know.

Dani m. on

Rating:

Customer did not leave a comment.

KENNETH O. on

Rating:

Customer did not leave a comment.

JOANNE W. on

Rating:

Very good customer service. Thank you!

Gagandeep C. on

Rating:

Awesome experience!!! Lady at front desk is awesome!!!

JOEL O. on

Rating:

Customer did not leave a comment.

rick f on

Rating:

Too small too expensive

Karly C. on

Rating:

Customer did not leave a comment.

Michael P on

Rating:

Force you to get their insurance. Gate code didn`t work. Unit not very clean. Slot for padlock was deformed and required much effort to get lock on.

Robert M. on

Rating:

Was better to pick it up at this location as the one at Colfax and Untia was a mess when ordered on line.

Nancy V on

Rating:

Gabi was very courteous and efficient, she set me up with a great unit!

Beth P. on

Rating:

I asked to pick up at the 8150 Colfax location but then received a call telling me to go to the Stapleton location. When I called and tried to change the location to Colfax, they said I would have to arrange that. Then later a man called me to again confirm my reservation, and when I tried to call back, I was given another number. When I called that number, the women who answered at first tried to get me to call the man's number again. But then she helped me.

Kevin P. on

Rating:

Great experience and so close to Stapleton.

William O. on

Rating:

Never again will I rent with uhaul or store any of belongings with them. I will make sure everyone I ever talk to about moving or anyone preparing to move knows to look out for uhaul and presaude to to use a different service as they will be at risk for price gouging, poor service and all around unsatisfactory. Customer service was poor at best, i'm definitely going with Penske or budget in the future.

Benjamin R. on

Rating:

No one alerted me that the truck had to be returned at the same time it was picked up they just said Saturday was when it needed to be returned. I was 20 minutes later than the specified drop off time and was charged $100 for another days rentals and protection charge. No grace period or anything. I will not be renting from Uhaul in the future. I spent over $2000 on equipment for my state to state move and they offered no compassion or assistance but were too happy to charge me more money.

Laura B. on

Rating:

Customer did not leave a comment.

Andrew H. on

Rating:

Customer did not leave a comment.

LARRY T. on

Rating:

This pickup site was almost 30 miles from my loading site. This, in heavy morning traffic, took almost two hours out of my day. That's why I would not recommend this pickup site.

Jessica Z on

Rating:

Location needs to do more online interaction if it`s offered. Instead of wasting customers time to go through process in person.

Reid H. on

Rating:

Customer did not leave a comment.

Jeffery B. on

Rating:

Great location. Easy. Quick. THANKS!!!

abe h. on

Rating:

a great experience.

Martha J. on

Rating:

Customer did not leave a comment.

Lacey L. on

Rating:

Customer did not leave a comment.

Glenn N. on

Rating:

Customer did not leave a comment.

Librado S. on

Rating:

Customer did not leave a comment.

Vanessa E. on

Rating:

Check in process is lengthy. It would be nice to have a back up person available in case 2-3 people showed up at the same time.

Casey T. on

Rating:

The staff was not friendly and was very distracted. The trailer was dirty when we picked it up.

Angela D. on

Rating:

It broke down, no credit was offered

RICK W. on

Rating:

I think I will point interest to the odometer reading I think mine was off because I was stationed for my storage was only two and a half miles away but by the time I got to the storage I was looking at the odometer and it said I had driven 10 miles... and I really never looked at the odometer before I left but I knew it wasn't that far because the storage was on Havana and 30th... other than that. .. everything was good

hassan h. on

Rating:

Customer did not leave a comment.

JOANNE W. on

Rating:

The truck was dirty on the outside. No big deal, but just thought I would mention it. The man who took cre of us was very professional and nice.

REID H. on

Rating:

The office needs to be open when a truck pick up is scheduled.

Teresa Z on

Rating:

nice, clean place

LaKisha N on

Rating:

Good overall just didn`t know I reserved a parking spot.

Layne L on

Rating:

Very good customer service.

Jarred B on

Rating:

Fine

JENNIFER M on

Rating:

John was very helpful. I like that the facility is locked and cameras are in use.

Demetress H on

Rating:

Agent was great to work with it just would have been nice to know where to exit the storage facility.

Anthony H on

Rating:

Location would not give me a free month of storage.

Regina S on

Rating:

Very friendly service and quick.

BRETT M on

Rating:

Because of a change of plans, I actually did not utilize this facility. However, the response from the facility was quick, but they did not have available the room type I reserved.