Customer Reviews for Stapleton Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Stapleton Storage

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CRIS T. on

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The location was clean, the truck was fine, and the employee (I think Mercedes was her name?) who was at the location Saturday 6.3 was very professional but U-haul's scheduling was AWFUL. I was sent to 6 different U-haul locations and physically drove to 3 of them each time having the truck that was reserved for me to be given away to another customer. I'm FURIOUS with U-Haul's reservation process and policies. Mercedes at 9591 E 22nd Ave was eventually able to get me a truck that was returned Saturday afternoon after having 5 trucks reserved for me rented to someone else and wasting 3 hours driving around Aurora/Denver to pick up trucks that weren't actually available. I would like a refund.

Benson N. on

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Mercidise was the best experience of the whole rental process. Her customer service and presence was amazing.

David C. on

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Understaffed

Kevin W. on

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Thomas M. on

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The lady working here is great - she has a warm personality and was very helpful with everything I needed.

Joe S. on

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Mercedes provided excellent customer service. It was a pleasure to work with her!

Jake M. on

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Easy location. Very helpful personal. Dropped the truck off and got taken care of in minutes.

Alexander B. on

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denice m. on

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Jennifer G. on

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Shannon S. on

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zekra a. on

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Dave W. on

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Sarah C. on

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Reid C. on

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OFIR C. on

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john n on

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I cancelled this by phone. No return call and the reservation still exists. Please cancel this.

Glenn C. on

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Leesa H. on

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This was a great experience. It was due to the helpfulness from both Mercedes & Andrea! They were so sweet & knowledgeable. You have two great employees.....keep them & treat them well. They are a great asset for U-Haul & your company.

Jasmine P. on

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Blake T. on

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Albert W. on

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The staff was great, Gabriela was great and so helpful and down to earth . Great experience

anita r. on

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The lobby (front area where the desk was) was clean but had a Very heavy smell of some fragrance, as if it were from some spray bottle or cleaning solution.

Mark H. on

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Nice lady. Despite having customers in front of her, she came around the counter and helped me (I was dropping off).

mark h. on

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The manager was busy and could not leave the office to come outside and inspect the vehicle. This made me nervous. But she was very nice, professional , etc. and all turned out ok.

sarah s. on

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Kristine W. on

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RUDY K. on

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This Makes My Second Time Renting From Stapleton Storage Both Times My Experience Has Been Great. Will Highly Recommend To Family & Friends. Will Be Using The Same Location Next Year. Keep The Good Work UP.

TODD J. on

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patrick d. on

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Lilly T. on

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The rotars in the truck were shot. it should not have been rented. I was scared for my life while driving and have issued a complaint and request for refund already.

abdikadir a. on

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Robin M. on

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Rudy K. on

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Friendly Staff Very Helpful Made My Rental Experience Easy. Will Highly Recommend U-Haul To Family Friends. Again Thank You.

Pam l. on

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Andrea Munoz was very pleasant and professional. Answered all questions and or concerns. I would strongly recommend your facility.

Dan M. on

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Eric S. on

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Top notch customer service. Best uhaul experience that I've had.

Matthew W. on

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The new hire at the Stapleton location took 50 minutes to complete my order, despite me using the express check in from home that morning. He had to enter my information 3 times. Unacceptable. He also had no clue how to hook up a trailer. He was on the phone while trying to move the trailer into position and it hit my 4Runner. Chains were hooked up incorrectly and they bound up as I pulled out. Another 15 minutes of screwing around when his boss finally showed up and we fixed the damaged wire connection. This caused a huge delay in my move and I will never use this location again.

ROGER W. on

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andrea m. on

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Outstanding Customer service and Friendly. had me in and out in no time. I have to say best experience I have had with U-Haul. Great Job!

Edward V. on

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Outstanding rental experience. The staff was extremely professional and went out of their way to assist with my rental. I will definitely rent from them again.

Mark M on

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employee was friendly and made it easy. storage room was as advertised. found that the pricing was a little deceiving though. activation charge and mandatory insurance not advertised online

Trenten H. on

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Brian G. on

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Train the employees so they can give you the right phone number to call if you have an issue, make it so they know how to do normal changes a person might ask for soothes don't have to call someone else. MAKE THEM CONFIRM PURCHASE AMOUT BEFORE CHARGING THE CARD

Rose P. on

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Brenton E. on

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RON S. on

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The lady at the front desk was absolutely awesome and i will conitue to keep my bisibrss with her and this location. She was very very friendly and accommodating. I highly recommend this place for all your storage and hauling needs. I believe the lady was the manager. But she has been there quite a while. AWESOME PLACE AND AWESOME CUSTOMER SERVICW. THANK YOU AGAIN

Terri Marie W. on

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Abbey P. on

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We were told we could lock the truck and leave it in front of the building. Nothing was said about where to put the keys, so I locked the keys in the truck, thinking U haul would be intellegent enough to maintain 2 sets. I was wrong. Now being charged more than double our estimated price because of poor customer service. Definitely feel taken advantage of. Is this the business model? Quote a low price and then screw over customers? Highly unethical.

Christoph S. on

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Tunisha b. on

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Kayte F. on

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The computer indicated the truck was 15/16 full, but it was 3/4 full. They were not able to make the adjustment on my paperwork and advised me to have the drop off location call to make the adjustment (that was my understanding). That was too much hassle, so I ended up filling it up and, thus, am probably out about $10. Not a huge deal, but kind of a pain.

Rod W. on

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Ineda W. on

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The trailer hitch was missing a bolt we were afraid to use it even after the attendant said he had repaired it. I was also sold four days when I only asked for two days to return the truck on Sunday. They charged me for Friday, Saturday Sunday and Monday.

Vincent S. on

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SHANAI W. on

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Nothing in my opinion. Great Customer Service from the employee Andrea Muñoz. She said very kind and informative. Very knowledgeable about the services and fast as well. Yes I would recommend this location to friends and family.

Mark B. on

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Erik Z. on

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Lloyd G on

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I call and cancelled this storage twice. Thanks for confirming the cancellation.

Cynthia I. on

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No comment I'm filing a complaint with adiscrimpency and overcharged

aaron y. on

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Heather C. on

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The ladies that helped us were very nice, helpful, and friendly!

Lindsay J. on

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andrea m. on

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Friendly staff, clean had me in and out in no time!

Christine S. on

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Tami H. on

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They charged me extra and I dropped the truck off when they told me to. I hate them!!!! If you need to move, save yourself the hassle and use someone else!

shoshoana w. on

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Edward P. on

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Customer service was first class!

eric c. on

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Friendly staff and not a long wait.

dhan r. on

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rick f on

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Too small too expensive

Michael P on

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Force you to get their insurance. Gate code didn`t work. Unit not very clean. Slot for padlock was deformed and required much effort to get lock on.

Nancy V on

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Gabi was very courteous and efficient, she set me up with a great unit!

Jessica Z on

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Location needs to do more online interaction if it`s offered. Instead of wasting customers time to go through process in person.

Teresa Z on

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nice, clean place

LaKisha N on

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Good overall just didn`t know I reserved a parking spot.

Layne L on

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Very good customer service.

Jarred B on

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Fine

JENNIFER M on

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John was very helpful. I like that the facility is locked and cameras are in use.

Demetress H on

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Agent was great to work with it just would have been nice to know where to exit the storage facility.

Anthony H on

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Location would not give me a free month of storage.

Regina S on

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Very friendly service and quick.

BRETT M on

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Because of a change of plans, I actually did not utilize this facility. However, the response from the facility was quick, but they did not have available the room type I reserved.