Customer Reviews for Star Portable Buildings

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Star Portable Buildings

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ronnie C. on

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Clayton P. on

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Elizabeth M. on

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Jill H. on

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Nothing this location is great easy access in and out owner and employees are very friendly and helpful will use again definitely

Edward G. on

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We rented this box truck online. When we picked it up it said that the key was in a lock box which I looked all over their property and through the cab of the truck and was unable to find the lockbox. After about 45 minutes I noticed a padlock on the box of the truck and used the passcode to open the padlock. All they would have had to say was truck box, not lock box. Then the rest of the check out that says it was only going to take a couple of minutes. Have you ever tried to take pictures of your drivers license and documents with out having a table to put the items on? It didn't take just a couple minutes doing this.

Mark S. on

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The location was not open when I arrived. I called the number listed in my reservation but the number was not a working number. After finding another number the person answering was rude and said the location would not be open because her car broke down the day before and she could not get to work. Instead of contacting me the night before and moving my reservation to another location, I had to endure delays and hassles in getting the truck. I had paid helpers standing by and had to pay them to standby. The truck and trailer were a little dirty.

Raymond B. on

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Robert Mettlen was very friendly and professional when asked questions and provided all the answers I required. I will recommend using this UHaul location to all my friends. I will certainly return to Star Portable Buildings if in need of any UHaul equipment again min the future RB in Cleveland, Texas

James J. on

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Reserved a truck and appliance dolly, but was told when I went to pick up the equipment that the appliance dolly wasn't available even though my confirmation email said it was in stock and ready for pickup. This was a major inconvenience considering the type and size of appliances I had to move

Kay R. on

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Jackie F. on

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Brandon H. on

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Keep up what y’all are doing kind people

anthony N. on

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Have boxes, blankets and moving supplys, replace wipers blades. And steering alignment was off in the truck. Loading ramp would get stuck, you could not get it in or out some of the time. The attendant forgot to put hand truck in the truck so I did not have one to use.

DANNY A. on

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Ronald M. on

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Teressa J. on

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Allyson L. on

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As far as the rental place it was great. I tried to check the uhaul back in last night and I could not find on the dashboard check my truck in. I got on the online chat with CSR and he was telling how to do it but it would not work either. I tried putting my contract number in and everything still wouldn't work. I gave him the information and he tried and he said there has been a problem with the system all day to go download the mobile app so I did that and same thing couldn't check it in. I sure hope I do not get charged extra because of the system not working right and not being able to check it in. Not a happy customer at this time.

kathleen B. on

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The person who runs this business never returned my calls, he said on the telephone message to leave my number but his voice mailbox was not set/up so I could not leave a message. Very frustrating I had to leave the equipment in the yard where the rest of the u/haul items were. I called the 1-800 number to inform them of this situation and that I had to leave the item in the yard. That operator reassured me she would follow up with that business. I hope this review is helpful because I would not want anyone to be frustrated trying to return an item without any contact from this business in Cleveland Texas !

trent G. on

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I would like to get in a truck and not have fast food bags and mud everywhere also I was quoted .75 cents a mile when I was on phone and then was told it was .99 cents a mile when I got there

Barry R. on

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Dropped off after hours, therefore did not interact with staff. Lot was wet after rain and somewhat tore-up.

Phillip W. on

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Crystal E. on

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I returned the vehicle at 8:40 am. They waited until 3:19 pm to check it in. This caused me to be charged for an extra day! When I tried to contact their location using the number on my receipt it was disconnected! When I used the number in google search it was disconnected as well! Horrible!

SANDRA AND Gre D. on

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The gentleman that got us set up is great. He explained everything to us and was very helpful and polite. I would recommend this U Haul.

Thomas S. on

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Keep up the good work.

Kevin B. on

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Madeline H. on

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No one was on site to drop off at 3:00pm.

Shaniqua V. on

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Advise customers beforehand that they’ll be out of the office. Time was wasted picking up the uhaul.

Brianna R. on

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The best place to get a Uhaul truck

Jim B. on

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Wonderful hospitality and service. The best U-Haul experience in over 30 years of periodic usage. You have a great couple representing you at this location (not the other one) in Livingston, Texas.

David L. on

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The U-Haul online reservation service will reserve a truck that the location does not have. Then they call for confirmation on the reservation days later and tell you they don't have the truck you reserved. All the locations are connected by internet with equipment availability on site. No reservation should be accepted unless equipment is available. In my case the trucks that are reserved was not there I had to get a smaller truck. Which cost me in extra mileage and extra trips to complete the move. This area needs yard maintenance. Huge mud puddles and bogs in the area that you cannot go around you have to go through to get in and out of the property. The attendant was friendly but the yard needs help.

Thomas H. on

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There was no one there as they closed early for the weekend. Can't judge what I didn't see or meet.