Customer Reviews for Star Station & Automotive By Luna
(U-Haul Neighborhood Dealer)

46 reviews

304 Giant Oak Av   Newbury Park, CA 91320

(805) 273-5435

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(805) 273-5435

304 Giant Oak Av
Newbury Park, CA 91320

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The equipment was kept in good condition and I will definitely use this location again.

Silverio L. 
Rating:
5.0

Customer did not leave a comment.

Jay B. 
Rating:
5.0

Superb customer service! *****

Mohammad T. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Super nice staff! Absolutely awesome experience and would definately do business with this outstanding location again in the future!! Can not express how professional and helpful they were to me and taking care of me as their customer - 5 stars for sure! Thank you so much!

wayman M. 
Rating:
4.0

It would be nice if the 15 & 17 foot trucks were equipped with cruise control for longer moves.

Stuart C. 
Rating:
5.0

Very friendly and helpful staff. I have no complaints or suggestions.

Adrian H. 
Rating:
5.0

Customer did not leave a comment.

Walter F. 
Rating:
5.0

Customer did not leave a comment.

Edwin O. 
Rating:
1.0

Do not use this outlet if at all possible, the manager or owner use deceptive business practices to charge you excessive fees.

cynthia H. 
Rating:
2.0

There was no place to pull into . We have a minivan and were pulling a 12 ft. Trailer. We had to pull into a narrow driveway and block traffic to other businesses. We entered office numerous times seeking help. They apparently were not staffed adequately. Not helpful at all.

Sharon S. 
Rating:
4.0

Trailer was perfect escept had to pay xtra for straps and or blankets. Otherwise easy. It would have been better if the location can handle one-way situations rather than making me call a separate phone number to set all this up.

Russell J. 
Rating:
5.0

The location was very friendly and helpful. They loaded the boxes into the back of the truck for me. Quick check out and return.

Myles M. 
Rating:
5.0

Newer trailers with more holdowns

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Timothy N. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

The right tire developed a leak, so I had to fill it every couple hundred miles

William B. 
Rating:
5.0

Customer did not leave a comment.

Darren P. 
Rating:
5.0

Nothing, all went smooth, and the staff was very nice.

James D. 
Rating:
1.0

Customer did not leave a comment.

Daphne W. 
Rating:
5.0

Free coffee

Joseph B. 
Rating:
5.0

fantastic service

Steven S. 
Rating:
5.0

A new franchisee and dedicated to U Haul. Personable and professional. A bit hard to find but worth the effort.

Dudley L. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
4.0

The phone-based check-in/-out process was broken, We couldn't find a button to check in within the phone app, so we went into the desk to ask for help. They *also* had never seen the app before, also couldn't figure out how to make it work, and then converted it to a desk-based check-in instead (with some difficulty). The van drove great while I had it. Then, when I tried to return it after hours, the phone app initially worked great and was intuitive…until I finished the process. Then the only way to leave the "you're done" screen was the dismiss button in the top right, which then warned me I would lose all my progress. It didn't send me the transaction receipt until the next morning, and there was no indication within the app whether it was checked out or not, so it was confusing and stressful whether it had acknowledged I was done with the vehicle.

Audrey T. 
Rating:
5.0

I was quoted $8 for protection but was charged $16. I won't select that option again!

Karen S. 
Rating:
5.0

Would have been a meh experience except for what happened at the end of the day. We were overcharged for gas by a lot. The guy that helped us, Silverio was super nice and made sure we had a good experience. We took care of the rental, he looked out for us! very happy.

Tory B. 
Rating:
5.0

Customer did not leave a comment.

Muricio V. 
Rating:
5.0

Customer did not leave a comment.

Jeff L. 
Rating:
5.0

Customer did not leave a comment.

Eric J. 
Rating:
5.0

Easy online checkin. Friendly and helpful service.

THOMAS L. 
Rating:
5.0

Very friendly and helpful owners. Our trailer was waiting for us and ready to go in no time! We'll definitely return when we need to move something again

Bill H. 
Rating:
5.0

Customer did not leave a comment.

RONALD D. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Brett R. 
Rating:
5.0

The staff was helpful and friendly.

David G. 
Rating:
5.0

The new owners were very helpful and nice. I'll send all my friends there.

Tim Z. 
Rating:
5.0

nothing, You have it covered

Catherine W. 
Rating:
4.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Very accomodating to help me change the drop-off location.

SCOTT W. 
Rating:
4.0

Customer did not leave a comment.

Randy D. 
Rating:
5.0

XLNT SERVICE REP. Truck drove very well. Thank you, U-haul.

BEVERLY H. 
Rating:
5.0

Customer did not leave a comment.

aaron L. 
Rating:
5.0

Customer did not leave a comment.

sandrine C. 
Rating:
5.0

The operators were great, kind, and very helpful. They took care of everything!!

Nima A. 
Rating:
5.0

Customer did not leave a comment.

Jonathan W. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top