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Michael A
Customer Reviews for Star Station & Automotive By Luna
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Check in went smoothly!!!
Candido TVery professional and courteous! Would absolutely recommend this location to friends.
Andrew PHighly recommend this location for your U-Haul rental. Excellent customer service staff was friendly and knowledgeable. Equipment was very clean and so was the facility.
GEORGE BSmall parking area-desk associate saw me coming and directed where to pull to. Helpful. Somewhat difficult to get to and to find a large enough area to get gasoline.
Carolyn SWhile this location is cramped from all the business activities, the staff were fantastic on getting me unhooked in a safe and responsible manner.
Kevin dGood service and clean location.
Koral DNot charge people $70 extra for returning trucks on the day they were supposed to be returned.
David SI really like this location. Efficient and friendly.
Betsy CI’ve used U-Haul before, but this time was such a breeze! They were super friendly and very helpful!
Taylor HThe latest process for checking in online speeded things up a lot! The staff was helpful and friendly. Checking the vehicle back in at the end of the day was equally as easy. Thanks!
ANTHONY PI could not suggest any improvements. The person who I deal with was extremely friendly and informative. The truck (10' box truck) was in very good shape and ran well. I was concerned about how well it would do coming up the Camarillo grade into Thousand Oaks, but it was easily able to maintain speed all the way up the hill.
WILLIAM JThe representatives, they may have been the owners, were very helpful. They even stayed after closing to help us.
Curtis BYou guys are the best!
Mohammad TService was great. Would recommend for sure!
Ernie MGreat customer service! Quick, efficient and friendly. A pleasure to do business with.
Martin BAll 6 tires pressure low, windshield wipers dried up and useless, trash left in interior, cargo area dirty
Robert AEquipment was well taken care of, but most important, ALL of the people at location were kind, professional and exceptionally helpful!
rick lNice uhaul. I did get a box but if feel apart.
Pablo AHeadlights on the truck were almost non-existent.
Dean CDifficult to park truck as there was not much room for a 20 footer
Samuel PService is excellent.
John PWay too small location to be dropping off trailers. No room to maneuver.
Steve SDropped off no personnel there.
Paris NFantastic service. One of the best uhaul experiences I have had. Will definitely go back to this location.
Alyssa Sself parked the trailer in a available parking spot at this address for drop off.
Joe mFriendly and professional
Michael AThe Luna's were awesome to work with. Mrs. Luna was in good spirits and cordial. You really couldn't ask for more in a customer service perspective!!
Michael RUpon return they wanted to charge a $20 cleaning fee for Auto Trailer. They said I could dispute this. I identified the source of the oil that collected the dust and road grime on front of trailer. Leaking brake system on trailer. I took photos of AT 8060M. And the leak area.
Franz LThis place was amazing, great service, awesome people.
Rosa CReservation process was horrible
steve wThe equipment was kept in good condition and I will definitely use this location again.
Silverio LSuperb customer service! *****
Mohammad TSuper nice staff! Absolutely awesome experience and would definately do business with this outstanding location again in the future!! Can not express how professional and helpful they were to me and taking care of me as their customer - 5 stars for sure! Thank you so much!
wayman mIt would be nice if the 15 & 17 foot trucks were equipped with cruise control for longer moves.
Stuart CVery friendly and helpful staff. I have no complaints or suggestions.
Adrian HDo not use this outlet if at all possible, the manager or owner use deceptive business practices to charge you excessive fees.
cynthia hThere was no place to pull into . We have a minivan and were pulling a 12 ft. Trailer. We had to pull into a narrow driveway and block traffic to other businesses. We entered office numerous times seeking help. They apparently were not staffed adequately. Not helpful at all.
Sharon STrailer was perfect escept had to pay xtra for straps and or blankets. Otherwise easy. It would have been better if the location can handle one-way situations rather than making me call a separate phone number to set all this up.
Russell JThe location was very friendly and helpful. They loaded the boxes into the back of the truck for me. Quick check out and return.
Myles MNewer trailers with more holdowns
Mark SThe right tire developed a leak, so I had to fill it every couple hundred miles
William BNothing, all went smooth, and the staff was very nice.
James DFree coffee
Joseph Bfantastic service
Steven SA new franchisee and dedicated to U Haul. Personable and professional. A bit hard to find but worth the effort.
Dudley LThe phone-based check-in/-out process was broken, We couldn't find a button to check in within the phone app, so we went into the desk to ask for help. They *also* had never seen the app before, also couldn't figure out how to make it work, and then converted it to a desk-based check-in instead (with some difficulty). The van drove great while I had it. Then, when I tried to return it after hours, the phone app initially worked great and was intuitive…until I finished the process. Then the only way to leave the "you're done" screen was the dismiss button in the top right, which then warned me I would lose all my progress. It didn't send me the transaction receipt until the next morning, and there was no indication within the app whether it was checked out or not, so it was confusing and stressful whether it had acknowledged I was done with the vehicle.
Audrey TI was quoted $8 for protection but was charged $16. I won’t select that option again!
Karen SWould have been a meh experience except for what happened at the end of the day. We were overcharged for gas by a lot. The guy that helped us, Silverio was super nice and made sure we had a good experience. We took care of the rental, he looked out for us! very happy.
Tory BEasy online checkin. Friendly and helpful service.
THOMAS LVery friendly and helpful owners. Our trailer was waiting for us and ready to go in no time! We’ll definitely return when we need to move something again
Bill HThe staff was helpful and friendly.
David GThe new owners were very helpful and nice. I'll send all my friends there.
Tim Znothing, You have it covered
Catherine WVery accomodating to help me change the drop-off location.
SCOTT WXLNT SERVICE REP. Truck drove very well. Thank you, U-haul.
BEVERLY HThe operators were great, kind, and very helpful. They took care of everything!!
Nima A