Customer Reviews for Star Valley Storage
(U-Haul Neighborhood Dealer)

216 reviews

4167 E Hwy 260   Payson, AZ 85541

(928) 474-3306

Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(928) 474-3306

4167 E Hwy 260
Payson, AZ 85541

Services at this Location:

Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Linda M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE M. 
Rating:
5.0

Customer did not leave a comment.

RANDALL M. 
Rating:
5.0

Even with the snow, they made access reasonable. I never had any issues with access or billing.

James Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley W.  |  Overall Experience 
Rating:
5.0

Wonderful staff.

Christina R. 
Rating:
5.0

Customer did not leave a comment.

BRUCE W. 
Rating:
1.0

Terrible. Was supposed to pick up in Rye Az reservation for there and was charged for the rental. No one was even there at opening. Was told to go 30 miles away to get it in Star Valley AZ. Was charged again. The equipment was in terrible shape and I don't think properly functioning as it kept dragging randomly.

Jamie B. 
Rating:
5.0

Customer did not leave a comment.

Randall M. 
Rating:
4.0

Customer did not leave a comment.

BRIAN A. 
Rating:
5.0

Customer did not leave a comment.

PAMELA C. 
Rating:
5.0

Customer did not leave a comment.

Kameran H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

MANUEL J B.  |  Overall Experience 
Rating:
5.0

Great experience. I felt appreciated as a customer. Would recommend your facility. Thank you Debbie!

MICHAEL T.  |  Overall Experience 
Rating:
2.0

Two days before my reservation, they tried to bump my reservation and give it to another customer. After I booked a month in advance. As moving is stressful as it is, this speed bump caused a lot of concern. .

Megan W. 
Rating:
5.0

Customer did not leave a comment.

Debra O.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Juan G. 
Rating:
4.0

Customer did not leave a comment.

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

Johnny A. 
Rating:
5.0

The employees at this facility were very friendly & helpful!!

Bruce D. 
Rating:
5.0

Debbie was great! Star Valley Storage is a's good as it gets!! 10/10!!

mathew C. 
Rating:
3.0

The business was closed and I did a remote return.

Mike S. 
Rating:
4.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

Don B. 
Rating:
5.0

I have used this Star Valley U-Haul location several times over an extended period. It's always a pleasure to do business with them. They do a great job, and I appreciate their courtesy and professionalism.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

Timothy O. 
Rating:
4.0

Customer did not leave a comment.

CARLA A. 
Rating:
5.0

Customer did not leave a comment.

john J. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

The manager, Debbie?, was wonderfully professional and kind. It was a great experience and the trailer was perfect. Thank you very much!

Martin H. 
Rating:
5.0

Customer did not leave a comment.

Jon M. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

Customer did not leave a comment.

Robin M. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Debbie was awesome during pickup and handled the 4 customers waiting for pickup very well

EDWARD B. 
Rating:
5.0

Excellent service Opened gate late to enable us to unload car and drop off car carrier. Very accommodating.

KATHERYNE M. 
Rating:
2.0

Owner was rude. She originally said that she had no room for the drop off and offered no solution as is I was going to drag the trailer to another location. She finally told me to back it into a tight spot which I did. I then had to unhook the trailer on my own. She did not inspect the trailer for any damages or issues (there are none). Can I give her a negative rating???

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

Kim S. 
Rating:
5.0

Really great people here. Great service and scheduling, all was readyto go at the appointed pick up time.

John P. 
Rating:
5.0

Customer did not leave a comment.

Merna C. 
Rating:
5.0

Customer did not leave a comment.

Joel B. 
Rating:
2.0

We were told that we need to drop off at another location cuz they didn't have room on the lot. It took 30 to 40 minutes to contact them and get the code for the gate. We still left the truck there because that was the drop off address On our contract.

Kathryn S. 
Rating:
5.0

Customer did not leave a comment.

michael B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL EUGENE S. 
Rating:
5.0

Excellent service and quick pickup and drop off. Highly recommend if need UHaul services.

John O. 
Rating:
5.0

Customer did not leave a comment.

Celeste A. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Rene was very professional & knowledgeable about the UHaul system!! I will use them again.

John D. 
Rating:
5.0

Customer did not leave a comment.

Chuck D. 
Rating:
5.0

My experience was great

Paul C. 
Rating:
4.0

U-Haul needs to let people know drop off parking is limited for after hours. The people that own the business were very helpful

Michael E. 
Rating:
5.0

Our u haul truck had several problems, It was not half full of fuel as told, the passenger seat belt did not work , the horn did not work and the brakes were very squeaky when raining . Also had almost no windshield wash , the hood latch was jammed . I was not satisfied with the truck itself from U haul .. Amy

Amy D. 
Rating:
5.0

Customer did not leave a comment.

Gary K. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

Fredrick W. 
Rating:
5.0

Customer did not leave a comment.

Pat H. 
Rating:
5.0

All was excellent. Renee was the best ever.

LANE S. 
Rating:
5.0

Customer did not leave a comment.

allen S. 
Rating:
5.0

Customer did not leave a comment.

Jon S. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

really good

santiago G. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

FRANK F. 
Rating:
4.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Nothing

Judy C. 
Rating:
4.0

Wash windows, please.

Gerald M. 
Rating:
4.0

Customer did not leave a comment.

Janine N. 
Rating:
2.0

We canceled this storage unit on Friday, September 27th with Debbie the office manager. We did NOT move in. Please confirm I was not charged for this uniy.

Wayne K.  |  Reservation 
Rating:
5.0

Debbie always does a great job with my U-Haul reservations, and it's a pleasure to be greeted by her dog Shiloh every time I visit Star Valley Storage! Thanks for a job well done.

Robert R. 
Rating:
3.0

Customer did not leave a comment.

meri W. 
Rating:
3.0

Clean glass inside and outside.

buddie H. 
Rating:
5.0

Customer did not leave a comment.

Ronny W. 
Rating:
5.0

Give Renae a raise...she's excellent....

Craig P. 
Rating:
5.0

Debbie is great to work with

Jeffrey Y. 
Rating:
5.0

Customer did not leave a comment.

Phil H. 
Rating:
5.0

Debi was extremely helpful. Went far above and beyond to accommodate my need for a drop off and storage unit. Thanks again!

Jon S. 
Rating:
5.0

Well managed

Dale S. 
Rating:
5.0

The customer representative had problems returning equipment for me to rent out but was not he fault uhaul needs to get their computer system fixed or updated.

EDWARD R. 
Rating:
3.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

I sat at this location for 3 and a half hours just to try and fix rim country s mess up.

Chad D. 
Rating:
4.0

Customer did not leave a comment.

C H. 
Rating:
5.0

Excellent people there great experience thank you

PATRICK C. 
Rating:
5.0

Customer did not leave a comment.

Wojciech P. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

janet C. 
Rating:
4.0

Customer did not leave a comment.

Cynthia B. 
Rating:
5.0

Customer did not leave a comment.

Randy H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

very helpful

kori S. 
Rating:
4.0

Customer did not leave a comment.

ray S. 
Rating:
5.0

Lady at the front desk was very friendly and inviting. Location was clean and organized.

Dallas D. 
Rating:
3.0

Customer did not leave a comment.

Robert P. 
Rating:
1.0

Drop off location was changed to a location 20 miles outside of town. Dropped it off to original drop off location listed on paperwork as to not be held liable.

Quinn T. 
Rating:
5.0

Service above and beyond. Totally rectified the abject debacle attempted by the Uhaul traffic dept.

Andy V. 
Rating:
5.0

Customer did not leave a comment.

Douglas F. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
4.0

Customer did not leave a comment.

KW E. 
Rating:
5.0

On 5/11/19 I booked a UHaul truck online to pick up the next day, Sunday, 5/12/19 at 10:00 a.m. On Sunday, 5/12/19 I went to pick up the UHaul truck. Sara, the employee at the shop, advised her system did not show a reservation for me. As a result, I had no ride home and no way of transporting my belongings to Phoenix (over 100 miles from my location in Payson). It should be further noted it was Mother's Day and I needed to get home for planned activities with my family. Sara worked some magic and was able to get me a truck; everything worked out great. Sara was awesome and I would highly recommend the shop she worked at for their great customer service. On the other hand, I AM VERY VERY UNHAPPY WITH UHAUL!!! The website is a pain to use (not user friendly) and I was never notified that my reservation was cancelled, resulting in me being stranded 100 miles away from home (until Sara rescued me).

Linda M. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
4.0

Customer did not leave a comment.

Joseph J. 
Rating:
5.0

Excellent customer service here!!

Bruce D. 
Rating:
4.0

We were very pleased with the storage facility for the time we used it. The only reason we moved out as we made room available under our house and now we have no more storage needs. Thank you

PAM AND STEVE S.  |  Overall Experience 
Rating:
5.0

Best rental storage experience ever!

CHRIS B.  |  Overall Experience 
Rating:
5.0

Great Place

HANNAH L.  |  Overall Experience 
Rating:
5.0

We found another facility closer to home but appreciate the friendly customer service

Jim B.  |  Reservation 
Rating:
5.0

The mngr of the fclty. was grt, very helpful. She called after the tire blowout and rpr on the trlr. At the fclty she put us into a lgr unt when we discov. the one we rsrvd. was too sml.

KELLY C.  |  First Impressions 
No reviews have been submitted for this location.

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