Customer Reviews for Starz Auto

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Starz Auto

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Joseph M.
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The app gave me the wrong truck, so it didn't have all the requested dolly's - this resulted in wasted time and inconvenience for me, the owner and another set of customers as I was unknowingly in their truck.

Joseph L.
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The owner was a pleasure to work with. Great experience.

Karren F.
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Customer did not leave a comment.

Wendy D.
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The online check in/pick up/drop off didn't work. I had to go in. However the business representative was great.

Lori A.
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Customer service was phenomenal. Very nice and helpful. Will continue to use this location for our needs.

Dale C.
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Mike was friendly and accommodating. Will definitely use this location again!

shearral B.
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Good easy rental good nice guy

Ghassan A.
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Overall the experience was excellent and I would recommend Starz Auto to anyone renting a truck to move.

THOMAS C.
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Thank you for being friendly and professional

Andrew M.
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Customer did not leave a comment.

Mohammad A.
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Customer did not leave a comment.

Colin S.
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Customer did not leave a comment.

Chris T.
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No improvements. Staff was friendly and efficient. Very pleasant experience

Armando F.
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Customer did not leave a comment.

Mark M.
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I thought that the card being swiped day of would be the one that was going to be charged, but the card that was charged was the one that i provided online when booking. It would have been nice to have had this made clear when the card was being swiped.

Tim B.
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Customer did not leave a comment.

Lorraine S.
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The U Haul representative was 25 mins late for my appointment time, didn't apologize.

Joe B.
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Customer did not leave a comment.

MIKE S.
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Great services!! will come back to this location.

Jacob M.
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Customer did not leave a comment.

Diana V.
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I have rented U-Haul equipment from this location in the past and find your agent to be very personable. Each time, we felt that our needs were met with great ease. Edwin is a real asset to the U-Haul organization. I will always go to this office first, to see if my needs for equipment can be met, and I will recommend this location to everyone I know! I was very pleased with every aspect of my recent U-Haul experience!

RICK L. D.
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I was 15 minutes early but had to wait for over an hour for the proprietor to show up.

HASSAN HAIDAR A.
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Customer did not leave a comment.

Larson E.
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Customer did not leave a comment.

Stacey J.
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The vehicle was very dirty but great customer service

Shelly B.
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Edwin, the Uhaul representative at this location is the best! His customer service is better than 2 previous places I used to rent from. A&K Power Tools has very poor customer service and the Uhaul location on Van Ness in Gardena has the absolute worst employees!

Adam M.
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Customer did not leave a comment.

Mario G.
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No cell phone reception at that location. I had to walk a block with every step in the process. I also could not adjust the side mirrors for driving.

MICHAEL L.
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Customer did not leave a comment.

allison R.
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Everyone was very helpful and friendly.

Saad K.
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Customer did not leave a comment.

Saad K.
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Customer did not leave a comment.

CHRISTIAN B.
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Friendly and helpful staff!

howard L.
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Great service.

PARIS J.
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I didn't have a reservation and i was not sure of the size of truck i needed, but Edwin was very helpful and knowledgeable on giving advice of the truck i would need. No doubt, i will come to this location again.

Gerry P.
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Edwin at Starz Auto was great, very good customer service, definitely will come back at this location.

Stephaun W.
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No appliance dolly available. Associate Edwin was not able to provide excellent customer service or discount after being inconvenienced at another Uhaul location.

Paulo D.
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Customer did not leave a comment.

Ryan S.
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Customer did not leave a comment.

Saad K.
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Great service, keep it up.

MIGUEL P.
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Customer did not leave a comment.

CHARLES M.
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Excellent service, easy in and out.

Alvaro M.
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Just keep the excellent customer-focused service

Esteban M.
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Late opening store Extra gas/fuel paid. I put gas just before dropping the car. Super expensive fuel. Car was dirty. I do not recommend U Haul. I paid to much for the service. I only drove 17miles and I paid 67$. Bad.

MARIBEL G.
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Great service! Edwin is very friendly and helpful all around.

SHELLY B.
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Customer did not leave a comment.

SEAN A.
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Edwin was great, nice people at this location. I will tell my friends and family to rent from this location. Awesome experience!!!

TRUST A.
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Great people at this location... Edwin was very helpful with an issue I had with my reservation. Very helpful! Will come here for my next U-Haul rental.

David S.
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The service was fantastic. We were running VERY late in returning the truck, arriving minutes before closing - we were met with a smile and help! We would definitely rent a Uhaul from this locaiton again.

kristen F.
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Customer did not leave a comment.

DUSTIN K.
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Customer did not leave a comment.

Tim B.
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Customer did not leave a comment.

Arthur H.
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Nice staff

Emily A.
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I've been to other Hal's in the South Bay but this one was the best! Friendly and accommodating in the last minute! I will definitely go back touhal at Starz Auto!

William F.
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Customer did not leave a comment.

truc N.
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The staff was very nice and helpful. I was first time experience with u haul rental and I got a super service. The guy went over the truck with me and make sure I was good before I left the place. Overall it was an excellent service and highly recommended for my friends and family.

Robin U.
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Customer did not leave a comment.

Elizabeth E.
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Reserved online the day before, Quick in and out - Edwin was very nice

MITCHEL S.
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Quick and easy check-out and check-in, at the Starz Auto Hawthorne location

Larson E.
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Excellent customer service. Mike is awesome!

River C.
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The owner came in two hours early to accommodate our need for an early morning pick up. He was so easy to work with, and got us on the road quickly. The Truck was in excellent condition.

Timothy J S.
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The business was closed at the scheduled return date & time - was unable to return the vehicle to the location. Had to call customer service & was on hold for 30 minutes to find a new drop-off location.

Dwaine W.
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Edwin is the coolest guy and always take really good care of me. I will not go anywhere else

mat O.
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Customer did not leave a comment.

Angela C.
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Customer did not leave a comment.

Wallace K.
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Thomas S.
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MELISSA V.
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Edwin and Starz Auto hooked me up!! Will go again for my UHaul needs for sure;) Telling all my friends ....This is the place to go!!!

Dwaine W.
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Love these guys. Will not use any one else

Deborah Ann C.
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Customer did not leave a comment.

Levi D.
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super quick and friendly

mitch L.
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Customer did not leave a comment.

Jennifer T.
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I always receive excellent customer service, I would recommend this location to everyone.

Krista C.
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So when I got to the second location it was closed even though the vendor at the first location said it would be open if I got there before 5. I had to move posts out of the way to get the truck into the parking lot and it was a pain in the butt. I have no idea why uhaul thinks it's appropriate to use random vendors that aren't even uhaul locations for pick up and drop off. I would never recommend this to anyone because it was extremely inconvenient and the customer service doesn't even care cause they don't work for uhaul.

Brian W.
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Mostly a used car place, so lot was full of used cars, I didn't even see any other U haul equipment in the lot... maybe they could make a little space for a few trucks and vans ???

Robin U.
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I had a great experience, no complaints.

Lisa C.
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Great customer service!

Cooper M.
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Customer did not leave a comment.

Dwaine W.
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Edwin always takes great care of me . Will continue to rent here

Shelley B.
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Edwin, the Uhaul representative at this location, is excellent in all aspects! Thank you!

jacob P.
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Great customer service. I would recommend to all my friends

Nicolle D.
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Customer did not leave a comment.

Teresa R.
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Nice folks!

cort C.
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Customer did not leave a comment.

marlena D.
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nothing I have no complains

Jose B.
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Everything went so well with my rental. Starting with my reservation. When I arrived Edwin quickly found. It. And he was friendly and professional. Very helpful with info and instructions. Also returning truck was easy. I will recommend 100 % and will be back here definitely. Great experience

Stephen L.
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Customer did not leave a comment.

VALERY L.
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Edwin was awesome, he showed up to open his door to make sure we were able to receive our truck. Even with the flu, he was pleasant, accommodating, and provided the best customer assistance. I would refer him without hesitation

SHARMELL J.
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The customer service was great and there was no wait time! Awesome recommendations

Shelley B.
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This location was great! I am however very disappointed in the Gardena location on Van Ness Avenue where I have rented vans from for the past 13 years. I rent vans often. I had a reservation, that I had made one week prior to Saturday, December 16th, to pick up a cargo van at the Van Ness location. I received a call from the manager of that location on Friday telling me they had no cargo vans available. He offered me a 1/2 ton truck or a moving van, which are not acceptable for what I need, in lieu of unavailable cargo van which is what I had reserved. I told him neither of those are acceptable so I cancelled my reservation. I will no longer deal with that location even though it is the only convenient location for my business needs. Very unhappy and very poor customer service on the part of that location. I will never rent from there again! They just lost a long-time customer!

Alessandra D.
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My pickup location ended up getting changed last minute, and I was informed via email. Wish you could've texted or called instead, since I didn't think to check my email before pickup and went to the wrong location!

Alex N.
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Customer did not leave a comment.

David B.
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Customer did not leave a comment.

Lindsay S.
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We had a self check in set up at the Mary Ann drive location in Redondo Beach for 9 am. When we got there at 9, we attempted to do online check in several times, and a message popped up each time saying our request could not be processed and to call a U-Haul customer service number. We called three separate times and spoke with three people. The first said she couldn't help us and to just try online again. The second said that U-Haul didn't have a self check in option and that we had to come back at noon when that location opened. Finally, after a long conversation with the third representative, she directed us to the Lawndale location. This was after forty five minutes of phone calls. We drove to the Lawndale location and were finally able to get a van, but by the time we got it it was an hour and a half later. And the van was filthy, there was paper strewn about on the inside of the van; and the windshield was so dirty it was hard to see through. All in all, this was the most difficult, stressful experience I have ever had trying to rent a car.

STEPHEN K.
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Great service!

Jon V.
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The truck was filthy. They charged our card for insurance and a dolly which we did not ask for or receive. Now I am trying to get a credit!

Leopold A.
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Trust Auto Bank was great. Good truck. Reservation was a zero. I was promised pick up in Redondo Beach. Never got a phone call to tell me truck was at Trust [ten miles away]. Lady on phone could not help get truck delivered to Redondo. When I said this was a zero star effort - she laughed. I had to Uber at $10.95 to get to Trust.

Nicole H.
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Customer did not leave a comment.

Robert N.
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Customer did not leave a comment.

bob M.
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Great service. Should have dounuts coffee muffins and a shoulder massage afterwards

No reviews have been submitted for this location.

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