Customer Reviews for Stateline LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

The process of doing the paper work of picking the trailer up was pretty slow.

Rating:

5.0

great location, easy to load and unload the trailer

Rating:

5.0

No suggestion. The experience could not have been better.

Rating:

5.0

Everything thing in the ELIZABETH CITY NC STORE WAS AWESOME, HE WAS VERY HELPFUL AND VERY PROFESSIONAL....I WILL BE USING THIS PLACE AGAIN AND WILL REFER MY FAMILY AND FRIENDS TO THIS SITE.

Rating:

3.0

When I pick the truck up I had to go and put air in the tire before I could load anything in the vehicle. The front tire was very low and unsafe to put heave load on truck. Not good busy.

Rating:

5.0

I was very satisfied!

Rating:

5.0

Originally, the online order identified a different location. Upon arrival, it was evident the location did not have the requested trailer. A call to U-haul 800 Number led me to a pleasant call taker. After a few inquires, she was able to identify a trailer, although much larger than needed, that I was able to use for the short time line.

Rating:

5.0

Got what I expected from UHaul.

Rating:

3.0

we checked in on line on a sunday and your website was down for maintenance! but we were FINALLY able to get checked in. there were two trucks in the lot, and the truck number that was on the check in didn't match the keys that we had. these two things seem like pretty easy fixes and should be looked at immediately

Rating:

5.0

Gentleman that assisted me very helpful.

Rating:

5.0

Make the online/after hours rental easier!

Rating:

5.0

The support at Stateline could not have been more accomodating. While the online system was a mess due to the breakdown and change of vehicles, she took it upon herself to research, resolve and notify me of the closure.

Rating:

3.0

Better customer service worse uhaul experience I have ever had.

Rating:

5.0

I think that emails or texts would be better in explaining the check in process. I wasn't prepared to have to self check in.

Rating:

5.0

Very helpful and nice, friendly, very easy to talk too I really like his customer service and yes I will rent again with no hesitation thank you

Rating:

5.0

No complaints. He represented the company very well alone with excellent customer service. I will definitely recommend to a friend and I will continue to use Uhaul myself.

Rating:

3.0

Hard to find key box as it is more or less a field with uhals and sheds among the sheds no clear directions to where to drop where to put keys and contract as it is another shed looking building among a lot of them for sale. So in the dark a bit of a pain.

Rating:

5.0

The place was about to close when we returned the truck. The man working was super friendly and helpful. He was great.

Rating:

2.0

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