Customer Reviews for Stateline LLC
(U-Haul Neighborhood Dealer)

52 reviews

1344 US Hwy 17 S   Elizabeth City, NC 27909

(252) 334-9859

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(252) 334-9859

1344 US Hwy 17 S
Elizabeth City, NC 27909

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Stanley W. 
Rating:
4.0

It was quick and easy to pick up and drop off. Rental is affordable. The place of pick up was friendly. Questions were answered with confidence.

Anna B. 
Rating:
3.0

Customer did not leave a comment.

JAMES H. 
Rating:
1.0

The guy that was there was only filling in for someone that was sick and he told me that he could not check the trailer in and that whenever the guy felt better and comes back to work that he will check it in. I called this location and left several voice mails the day I rented the trailer to see what the check in process was because I wanted to return it the same day that I got it and no one answered and to top it all off the drop off app that u-haul has wasn't working correctly and would not let me check it in and Tuesday when I called the customer service number I was on hold for 36 minutes and the phone system said it was having issues and hung up on me. Overall the phone service and check in process was terrible and makes it kinda iffy for me to want to rent from u-haul again.

ROBERT R. 
Rating:
5.0

Great customer service. Ed was very knowledgeable and had me out on my way quickly

Richard F. 
Rating:
3.0

Walk out with the customer to examine the truck together.

Sandra W. 
Rating:
5.0

Customer did not leave a comment.

Samuel J. 
Rating:
5.0

Customer did not leave a comment.

LUCAS M. 
Rating:
5.0

The gentleman at Stateline was excellent. It was challenging though that we had to drive so far to pick up the truck.

Harriet C. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM A. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
2.0

I have always dealt with UHAUL for my moving needs and never experienced any issues. Usually upon picking up the vehicle or trailer I or my husband show I.D., asked about insurance, view the item, are told the rules, regulations, etc., and I'm out the door. I ordered with this particular location and the attending person gave my husband hell. He told us that we had to rent the signal light pieces for the trailer which had never been asked for before even though we had our tow kit. He continuously asked for references; numbers for other persons associated with us. My husband actually had the mindset to just purchase the light bolt for $12 at an auto store for the trailer instead of renting it for an extra $25. The attending individual questioned my husband so much to the point that I told my husband on speakerphone that if the attending person where to have him call me one more time regarding a simple pickup that there would be trouble! After that, the trailer was released. I really need to move my son that day who is in the military and depending on his orders, has to move his stuff, although minimal at a drop of a hat. This location frustrated me and my husband so bad that we will not do business with them ever again.

Laverne J. 
Rating:
5.0

Everything went excellent with exception of U-Haul's website/system going down that delayed being able to pick-up trailer. Everything else was excellent.

Clayton R. 
Rating:
5.0

Customer did not leave a comment.

RANDY H. 
Rating:
5.0

Customer did not leave a comment.

Randolph H. 
Rating:
5.0

Customer did not leave a comment.

Larry O. 
Rating:
5.0

The process of doing the paper work of picking the trailer up was pretty slow.

Roger H. 
Rating:
5.0

great location, easy to load and unload the trailer

Jonathan S. 
Rating:
4.0

Customer did not leave a comment.

TAQUIESHA G. 
Rating:
5.0

No suggestion. The experience could not have been better.

Linda G. 
Rating:
5.0

Everything thing in the ELIZABETH CITY NC STORE WAS AWESOME, HE WAS VERY HELPFUL AND VERY PROFESSIONAL....I WILL BE USING THIS PLACE AGAIN AND WILL REFER MY FAMILY AND FRIENDS TO THIS SITE.

Lyointa S. 
Rating:
5.0

Customer did not leave a comment.

Erica M. 
Rating:
5.0

Customer did not leave a comment.

Janet A. 
Rating:
3.0

When I pick the truck up I had to go and put air in the tire before I could load anything in the vehicle. The front tire was very low and unsafe to put heave load on truck. Not good busy.

Brenda C. 
Rating:
5.0

I was very satisfied!

Danny S. 
Rating:
5.0

Originally, the online order identified a different location. Upon arrival, it was evident the location did not have the requested trailer. A call to U-haul 800 Number led me to a pleasant call taker. After a few inquires, she was able to identify a trailer, although much larger than needed, that I was able to use for the short time line.

Harley G. 
Rating:
3.0

Customer did not leave a comment.

Jarod D. 
Rating:
5.0

Customer did not leave a comment.

Aaron K. 
Rating:
5.0

Got what I expected from UHaul.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

MELVIN K. 
Rating:
5.0

Customer did not leave a comment.

Wendy J. 
Rating:
3.0

we checked in on line on a sunday and your website was down for maintenance! but we were FINALLY able to get checked in. there were two trucks in the lot, and the truck number that was on the check in didn't match the keys that we had. these two things seem like pretty easy fixes and should be looked at immediately

James R. 
Rating:
5.0

Gentleman that assisted me very helpful.

Samuel J. 
Rating:
5.0

Make the online/after hours rental easier!

Todd L. 
Rating:
5.0

The support at Stateline could not have been more accomodating. While the online system was a mess due to the breakdown and change of vehicles, she took it upon herself to research, resolve and notify me of the closure.

David F. 
Rating:
3.0

Better customer service worse uhaul experience I have ever had.

LINDA C. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

LINWOOD P. 
Rating:
5.0

Customer did not leave a comment.

Randell W. 
Rating:
5.0

I think that emails or texts would be better in explaining the check in process. I wasn't prepared to have to self check in.

William W. 
Rating:
5.0

Very helpful and nice, friendly, very easy to talk too I really like his customer service and yes I will rent again with no hesitation thank you

Avis B. 
Rating:
5.0

Customer did not leave a comment.

Taeho Y. 
Rating:
5.0

No complaints. He represented the company very well alone with excellent customer service. I will definitely recommend to a friend and I will continue to use Uhaul myself.

qonza C. 
Rating:
5.0

Customer did not leave a comment.

F Danielle H. 
Rating:
3.0

Hard to find key box as it is more or less a field with uhals and sheds among the sheds no clear directions to where to drop where to put keys and contract as it is another shed looking building among a lot of them for sale. So in the dark a bit of a pain.

LEE S. 
Rating:
5.0

The place was about to close when we returned the truck. The man working was super friendly and helpful. He was great.

Nicholas B. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Anne A. 
Rating:
2.0

Educate your people

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Nicholas H. 
Rating:
5.0

Customer did not leave a comment.

Raymond B. 
No reviews have been submitted for this location.

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