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Craig K
Customer Reviews for Statewide Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The issues seem to be with the app. It would not let me continue on the app to get the code needed to fish out the keys. Calling the number solved this problem. The person there was not a Uhaul employee, but rather another business that allowed for pick ups and drop offs.
Sara SPick up location online check in. Which was shown to be an option when I chose location online, not the only option. Once I arrived and found out I attempted to make an account online, downloaded the app and could not get code to get keys out of the lock box. Called customer service and was put on hold with 3 different people for a total of 30 minutes. Would never had went to a location that was online only.
Ashley KDid not provide any of the rental equipment we reserved. Left truck cab dirty. A shameful and isolated location for a uhaul pickup. If your reservation gets rerouted here, request somewhere else.
David HThe truck was in AWFUL condition, brakes were VERY temperamental an the truck had problems accelerating past 2k rpms..
Cole bThe trucks are hidden behind piles of landscaping stuff (mulch, stones, etc, which of course is the main business there) the sign for U-Haul is unnoticeable until you're on top of it, and a guy working the landscaping business on heavy equipment was not the least bit accommodating to our pulling in or maneuvering while driver dropped off the truck. If we'd not moved out of his way, we'd have been hit.
Asa MYou were great. We will be back next Summer! Joe and JoAnn Silvia
Joseph S | Overall Experiencethe address you give they adjacent company would not let you pull thru so we had to drive up the road do a uturn and go down a different road. The u haul parking sign was not very easily identifiable.
Kevin HWhen I arrived to pick up the truck, I opened the back cargo door and found a big pile of used moving blankets. Then I got in the cab to drive away and there was a pile of cough drop wrappers in the cup holder. Great, the last person to rent the truck was sick. Also this is the second time picking up a truck from this location where the gas tank was not full. I want a clean truck with a full gas tank, is that too much to ask?
Christopher ZThe self checkout was terrible and because the location wasn't registering, they are trying to charge me $50 for gas, when i actually returned it with more than when it started.
Peter LThe location is in the middle an overgrown field. Spent an hour with 5 customer service reps to get the truck because the GPS wasn’t pick it the location. Got the truck home only to find out the dolly I had ordered was not in the truck. ANOTHER customer service rep said I should to go yet another location to pick one up! Are you kidding me? I spent over an hour and 1/4 tank of gas as it was. The worst experience.
Jana DThank you!
Stephen PThe mobile return truck is not working properly that's the second truck in week that did not work
Eugene GHad a little trouble finding them because their sign was blown away. Otherwise they were excellent.
Kevin DBest prices...friendly, would highly recommend this facility
Linda G | Overall ExperienceWe arrived to pick up our uhaul rental and the office was closed. There was a sign that said closed for the season. We called the main uhaul number and they said they were sending someone out right away. We waited an hour and a half for someone to arrive, and when she did, she did not know how to open the lock box, so we waited another 30 minutes for her to call someone for instructions. We ended up finally getting our uhaul 2 hours late, causing us to lose two hours of moving time. This is completely unacceptable and we will never be using this uhaul location again.
Andrew JThe lady that was there did the paperwork but did not come out to show me the right trailer or how to connect it properly. I went back to the location where I made the reservation and he checked out the hook-up and made the needed adjustments.
Bill BWhen I dropped off the trailer, they could not find the contract # in their system... what should have been a simple smooth drop off took approx 45 min with multiple phone calls in our attempt to get this location to accept the trailer from us.
Robert BNot very welcoming. Truck was not swept out. We noted some external issues on the truck and the person who checked us out said "they were all noted" but they weren't indicated anywhere on the truck or the paperwork.
Richard HThey called me to let me know the issue was fixed on my rental . they should have some way to let them know you dropped off your rental when there closed . other then that they were great helping me on Monday..
RICHARD BAbsolutely wonderful staff! Extremely knowledgeable and courteous. Very, very pleasant staff. I would go back to this location any time and definitely recommending it to family and friends for their future rentals!
Tony GThe truck was mechanicly unsafe !!!!!
Frank AVery positive experience.
James SEverything was great ....it would of been nice if the pick up location helped me hook up ... to busy playing games on the cell phone.
lawrence cStaff was excellent..helpful, courteous and knowledgeable.
Richard BGreat experience. Thank you
john hThere was not any inventory of trucks.
James RMartha was personable and efficient.
Susan CEverything was great. It was my second time renting there within the past month, Martha was just very kind and accomodating
Daquda NA half day rate would be beneficial for local use. I was saddened to pay a full day rate for an hour and a half of use.
Patrick Call good. easy... thanks!
John GThe individual at the uhaul was new and had never rented one out, and had no one to help her. She was incomplete on the process, agitated the entire time, and there was a discrepancy in the gas mileage which she did not check beforehand. This caused a headache when I dropped the vehicle off.
Michael DIt was hard to see because it was behind a garden supply store. We almost drove past it.
David PFor my move the location was and the truck was well-maintained and clean. Martha was extremely personable and helpful.
Kristopher RVery friendly and great atmosphere and price is unbeatable!!
Privacy R | First ImpressionsVery helpful.
Stephen BProprietor of the business was very friendly and helpful. Very smooth transaction from start to finish. Would definitely recommend this location and will use again in the future.
Alexander CNothing at all. Owner went above and beyond to help me. Great folks easy location to find right on a major road. I couldn't ask for anything more.
David PFriendly and accommodating customer service.
Kristofer HSuper easy to rent a truck. Martha was very helpful and made my move very easy.
Scott PThe lady who checked me in and to send me on my way was very knowledgeable, friendly and personable. She came out and helped me check that all my trailer lights were working. Great lady. Thank You!
Alan PI was charged for furniture covers that I never ordered. I thought it was weird that they were hanging up in the truck. Whether I accidentally did not unselect them during the order or I legitimately did not order them, it's bad business.
Kelly FI dropped off the truck while they were closed so I don't have a lot to add about this location. They were quick to check it in this morning. Some sort of signage for where to return vehicles might have been helpful. I just took down the chain guard and parked it in the lot.
mike bExeter was s great location. Personnel was excellent
Michael HGet you email and text messaging correct. You sent me texts for equipment drop which was inaccurate. This just after I left dealer location and verified by dealer.
David PThis location was fine I had dropped off after hours so I never seen anyone. Just left keys in drop off box which was clearly marked.
Richard CI would like to reserve vehicle ahead of time at location of choice . My overall experience was very good .
John TTrailer leaked and our stuff all got wet and when we tried to return we were sent to a different location and it was the wrong location but they took it anyway
charles mGreat customer service, flexible pick-up/ drop-off times
Eric KWe dropped the truck off after hours and it was convenient that they had a drop box.
laurie bShe entered my orders into her computer so I could return trailer to dunns corners westerly location but when I did nasty young woman refused to accept itit. I had to drive it back tExeter. Exeter gets an A while dunns corners and uhaul office get an F.
J RTruck was dirty and needed servicing very badly. The ride was nothing but bumps and more bumps. The shocks, springs and/or struts were none existent. The Transmission slips between gears. I was very concerned through the whole experience. A Penske truck about the same size towing a car on a trailer passed me as I was nearing the drop off location. It looked new, clean and safe. I will likely try them next time I need a truck.
ANDREW V