Have trailers available that are closer to customer's residence. Confirming the evening before pick-up to find out I had to drive an extra 45 kms there and back which took over 2 hrs with traffic is not pleasant.
Gerry M.
Customer Reviews for Station Service Cote
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location de à peine 1h30 et moins de 30 km fait et cela ma coûter 75$ alors que j'avais louer sur internet ça me disais que ça allais me coûter moins de 50$. Je ne ferais plus affaire avec vous.
Anne B.Always excellent service
ROBERTJR B.Explication non claire par rapport à la facturation.
Andrea L.Continuer de bien expliquer l'utilisation du matériel et de nous faire penser au matériel nécessaire pour le déménagement des articles.
linda C.La remorque était vraiment très très sale. Par ailleurs le monsieur sur place était très aimable et très serviable.
Louis F.We had to extend our rental. I called for information and couldn't have an answer. My question was : if we keep the truck 1 extra hour how much will it cost me ? The answer was "will see when you come back ! The man refuse to give and idea. 20 $, 50$ 100 $ no answer. Please improve the customer service.
Suzie lehouillie O.Mr Fortain is a gentleman and very efficient.
Pierre L.Frais de location, tarif pour la location, frais de kilométrage. Autant de frais qui étaient pas inscrit sur internet… une fois chargé lors du paiement
Luis T.Excellent service!!
JeanSebastien L.Old man owner is incredibly rude. When I arrived to the counter I gave my reservation number and he said in french "I ask the questions you give the answers" I when I said my reservation code again he six "hey what dont you understand, I ask the questions you answer." I honestly can't believe how horrible the service is from this Uhaul representative. The younger son was better but it was a ridiculously appalling situation.
Daniele G.Took a while to get the van.
James K.C'était parfait. Service courtois et rapide. Un plaisir
Pierre T.The driver door was not closing properly. I struggled a lot to close it well everytime I access to the car. I tried to adjust the little button on the door but it doesn't work all the time. I ended up using the other's door every time I get off/in the truck for 2 days. I am NOT happy.
Ammar A.Quick, respectful and Excellent customer service
ROBERTJR B.Rien à améliorer, très bonne place et service exceptionnel
Jeanluc Q.What would I say more, service is excellent. Very satisfied Thank you
frederich K.A+
Marin P.Very good service
Charles L.Very poor customer service
Loc D.Would have like to know in advance they charge 40 cents by kilometers done above the 89 cents charge for kilometers done. It results of a 1.29$ cost by kilometers and become more expensive than other companies.
Christian N.Don't force people to get the insurance
Aaron O.A fast and very good service, the only thing I would change is to modernize the vehicles a bit, the rest is very good.
Miller M.I like uhaul because its adapted for many needs.
Pascal Gagnon J.Too expensive
Akbar K.J'ai eu une grosse facture sans explication et j'ai été obligé de prendre l'assurance alors qu'ailleurs c pas le cas.
FELICIEN N.When I drop it the man was very disrespectful to me and someone there share my personal information to another customer I already contact uhaul for that
Gildas N.Service representative was very helpful and friendly.
FernandoEnrique R.Please make your review in French also.....
JEAN PIERRE A.very convenient and excellent service.
IHui L.Vos tarifs sont très chers. On paie un tarif de base. Pour une Fourgonnette de 9 pi :19.95$ Plus 0.69$/ Km Plus essence consommé. 0.69$/Km comporte quelles frais?
Ouahid K.Friendly and knowledgeable staff. Our first time renting and the experience was overall positive. Thanks!
Patrick C.everything was perfect. owner was efficient and had access to a lot of equipement. best experience so far with U-haul
frederic R.The attendant who receives the truck (an old gentleman) was extremely rude when saying that the truck should be parked with the nose turned to the wall. I didn't like this treatment incompatible with UHAUL's values.
Rafael S.Le véhicule n'était pas propre. La personne au comptoir nous a dit de laisser les clès dans une boîte mais il nous a jamais dit qu'on serait chargé $20 pour le retour. Il nous a rien expliqué par rapport au processus de retour en ligne. Aussi il a dit qu'il s'ocuperait du gaz. On pense avoir été chargé en trop. Nous avons compris que c'est leur mode d'opération. C'est dans une estation de service donc il veut vendre son gaz et ramasser le $20 de plus pour le retour de la location. C'était la première et la dernière fois qu'on loue à cet endroit.
LUIS F.I have nothing bad to say The service was excellent
JAMES E.Best service we've had from doing business with U haul
INGLOBE I.Good service onsite.
Philippe R.I found the service very good and very helpful
Ahmed D.Nothing... Just perfect !
FRANCOIS C.Très dure d'améliorer un aussi bon service. Les détails sont très bien expliqué, les accessoires boîtes/housse de matelas et etc toujours disponible et a bon prix. Les deux monsieurs et je crois le propriétaire sont tellement fin. Je peux juste dire merci et à la prochaine.
Jean F.Very helpful people and top professional !
Isabelle H.Actually everything went very smooth, renting and returning!!!
NORMAN J.Pas de facture avec # de TPS, TVQ et # de facture...
Genevieve C.The receipt was not very clear. I paid MUCH more than I was estimated for my trip. The very busy representative did not take any time to explain why the fee was so much higher and it isn't clearly defined in the receipt either. He clearly told me to not fill up the gas - to let him do it when I returned the truck. And that if I showed up a little later than I was supposed to, that I would be charged a little more. At the time, I accepted it. However, I recently rented a bigger truck - for a longer distance - from a different uhaul location in the same city and I paid about a third of what I paid the first time. They informed me that it would be cheaper to gas the tank myself instead of letting them do it. To summarize, this location on Hochelaga charged me more money than a different one even though I used the smallest truck, same timeframe and a shorter distance. I was left feeling ripped off and deceived. For anyone wondering, the difference was $170 (9', 4hr) to $50 (15', 4h). To improve this, PLEASE make your pricing more clear, and reimburse customers/offer SOMETHING for deceitful tactics or whatever it was that happened here.
samuel K.