Customer Reviews for Stax Up Brawley
(U-Haul Neighborhood Dealer)

233 reviews

4223 US Hwy 86   Brawley, CA 92227

(760) 483-9123

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 8 am - 4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(760) 483-9123

4223 US Hwy 86
Brawley, CA 92227

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 8 am - 4:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

TERESA W. 
Rating:
5.0

All I have to say that the young man that helped me was the best so helpful and friendly, thank you

Terri M. 
Rating:
5.0

Excellent service.

KAYLA H. 
Rating:
2.0

Customer did not leave a comment.

IANJAY L. 
Rating:
5.0

Nothin

Brian H. 
Rating:
5.0

Excellent customer service from the on site location. Assisted me great professionalism and courtesy.

Patricia R. 
Rating:
5.0

Customer did not leave a comment.

Mary R. 
Rating:
5.0

He was fast,friendly, and thorough without surprises.

JOEL R. 
Rating:
5.0

Customer did not leave a comment.

eric P. 
Rating:
5.0

Service was Excellent

PHILIP DANIEL S. 
Rating:
5.0

Can use better instructions on where the key can be located on site for pick up and drop off of lock and key

Debbie A. 
Rating:
5.0

Customer did not leave a comment.

Pedro V. 
Rating:
5.0

Great customer service, everything was very professional, fast and at a great price,

Angelica D. 
Rating:
5.0

Customer did not leave a comment.

Gilbert E B. 
Rating:
5.0

Customer did not leave a comment.

ERICKA R. 
Rating:
5.0

Customer did not leave a comment.

MARCO T. 
Rating:
5.0

Cesar the manager is great, he is very helpful and professional. Excellent compared to from the previous manager.

Ruben R. 
Rating:
5.0

Customer did not leave a comment.

maria L. 
Rating:
5.0

Todo muy bien

ULISES M. 
Rating:
5.0

Maybe identify specific parking locations for U Haul returns.

Brett H. 
Rating:
5.0

Great service on the drop off. Thanks.

Edmund M. 
Rating:
5.0

Your mobile app is very confusing and primitive. Can be improved a lot. The truck I got did not have a full tank of gas it was 7/8

Farooq A. 
Rating:
5.0

Customer did not leave a comment.

Vicky V. 
Rating:
2.0

Be aware of schedule appointments with someone on track of online appointments. Verify your online system is on pointe not saturated making online option Useless! I'm aware of situation with coronavirus. Excellent customer service assistance via phone from Ms. Jennifer-(Phoenix, AZ).

Manuel C. 
Rating:
5.0

Customer did not leave a comment.

Lisa L. 
Rating:
5.0

Muy buen servicio,

Jaime R. 
Rating:
5.0

Customer did not leave a comment.

Vong P. 
Rating:
5.0

Customer did not leave a comment.

Ofelia J. 
Rating:
5.0

Customer did not leave a comment.

Veronica G. 
Rating:
5.0

Customer did not leave a comment.

Jaime A. 
Rating:
5.0

Customer did not leave a comment.

Adrian G. 
Rating:
5.0

The equipment was in great shape and they got me out in a hurry

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Carolina A. 
Rating:
4.0

Customer did not leave a comment.

Anacleto A. 
Rating:
4.0

Customer did not leave a comment.

Chris W. 
Rating:
5.0

you do not improve any thing keep up the good work I will be back on my next move,

Cecilio R. 
Rating:
4.0

Customer did not leave a comment.

Jim M. 
Rating:
3.0

Customer did not leave a comment.

Samantha N. 
Rating:
5.0

Customer did not leave a comment.

Raymond L. 
Rating:
5.0

Customer did not leave a comment.

Edith Z. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Ivan is one of the best managers I have ever met. He cares about his product and people renting them. Thank you

Christopher J. 
Rating:
5.0

Arrived and the rep greeted me at the door asked me a couple of questions and I was on my way. All together took me 2 min. Very pleased with how quick it was from the moment I got there to the moment I left.

William R. 
Rating:
5.0

Customer did not leave a comment.

Raul G. 
Rating:
5.0

The entire process and the professionalism of the staff at this dealer made my family's moving process so much easier. Thank You.

christopher M. 
Rating:
5.0

My return was very difficult. I went in person and your system would not allow the employee to return my truck. My phone battery was dead and I had to borrow a phone to go to my account. Very unpleasant return experience.

GEORGE B. 
Rating:
5.0

Customer did not leave a comment.

Monica P. 
Rating:
5.0

Customer did not leave a comment.

Amy O. 
Rating:
5.0

fast and easy thanks!

Darlene P. 
Rating:
5.0

Customer did not leave a comment.

lisa L. 
Rating:
3.0

One of the male salesperson was rude and on the phone and when I returned vehicle. Office needs to open earlier. Truck was dirty-windows.

Anthony S. 
Rating:
1.0

The attendant at the Brawley location was very unprofessional, very poor customer service. When I arrived the office was closed, I knocked on the door and window, waited for 30 minutes before he finally looked out the window. I told him that I had a pick up time and that I was told someone would be there to assist me. He told me that he didn't work for U-Haul and that he kept his own schedule. Same experience on the return of the trailer, I was at the location 30 minutes before the scheduled drop off time. It should also be noted that he was very adamant as for the return time of the trailer, he stated that if I was five (5) minutes late I would have to pay for another day. During my wait I made several calls with no answer, I then called the 1800 customer service number, I was given instructions to leave the trailer in the parking lot of the business, as I was unhooking the trailer the attendant came out of his office and opened the door to let me in. Again I told him that I had a set time to return the equipment, he just again said that he didn't work for U-Haul and didn't have to respect their hours. I've been using U-Haul for years and never had such a bad experience, I will never use the Brawley location again or recommend it.

Mario V. 
Rating:
5.0

Customer did not leave a comment.

Pablo C. 
Rating:
5.0

No need for improvement! The person that helped me was very knowledgeable and explained the whole thing very clear ! Thank you so much!!

Margaret Z. 
Rating:
3.0

Customer did not leave a comment.

Isaac O. 
Rating:
5.0

clean the trucks at least once in a while the one I rented is was very duty and the windshield duty too can barely see...but the girl at the rental office Dianna was very nice and very helpful she stop her lunch break to help me and I thank her for that very much keep up the good work

Alicia G. 
Rating:
3.0

Everything was good until my card got charged an extra full day because I was late 15 mins from returning.

ruben P. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
3.0

I payed a deposit for my rental with my debit card and when I dropped it off the guy did not give me my deposit back so I had to call corporate and now there sending me a check. The guy there wasn't very helpful and seemed to me he didn't know what he was doing.

Ruby C. 
Rating:
1.0

Poor service over charged

Sha L. 
Rating:
4.0

The facility itself & staff was very nice, that being said, the back of the truck was dirty & they took a dozen of the pads from another truck (not cleaned, folded or bagged) & gave them to me as they did not have another. Those were dirty & some looked as though they were used to haul an engine block or something equally as greasy. At least 5 of the twelve were unusable.

Teri B. 
Rating:
5.0

Customer did not leave a comment.

alicia G. 
Rating:
5.0

Customer did not leave a comment.

samanta R. 
Rating:
5.0

Nothing it's very good now.

bob R. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
1.0

Customer did not leave a comment.

Rachel A. 
Rating:
4.0

Customer did not leave a comment.

Raul S. 
Rating:
5.0

Great costumer service ,i would definitely go back again to the same location in the future !!

Nasiely O. 
Rating:
5.0

Customer did not leave a comment.

ken A. 
Rating:
5.0

Quick assistance with helping me park the unit and I was on my way in less than 10 minutes

GEORGE B. 
Rating:
5.0

Customer did not leave a comment.

Josa A F. 
Rating:
5.0

Change wiper blades on the truck more frequently. When I used my truck it was raining and the wiper blades were no good. I could hardly see out the windshield when they were on. U guys should change those at least once a month.

david Z. 
Rating:
3.0

The owner closed before closing time. Everything else was good. The place does seem a little sketchy but the rental was okay.

Itzel R. 
Rating:
5.0

Ivan is both professional and courteous. Very knowledgeable about the product and services he offers. It will be a pleasure to promote him by word of mouth to all my neighbors and friends. Thank you

Jones C. 
Rating:
5.0

Excellent service and very efficient.

Manlio M. 
Rating:
5.0

Staff were knowledgeable and provided excellent rental experience!

Duane W. 
Rating:
3.0

Trailer had a hole in the right front corner where mud and water was able to enter from previous renter.

Ned B. 
Rating:
5.0

Customer did not leave a comment.

Antonio Coronel C. 
Rating:
3.0

Everything was great! The dealer was very nice, knowledgeable, and helpful.

Tamis B. 
Rating:
5.0

Customer did not leave a comment.

Dragan B. 
Rating:
5.0

Was told the extra day was going to be $20, was charged $40.

Dan C. 
Rating:
4.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

FRANCES M. 
Rating:
5.0

Customer did not leave a comment.

Amal S. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
3.0

Customer did not leave a comment.

Richard L. 
Rating:
4.0

Customer did not leave a comment.

Brandy V. 
Rating:
5.0

Very friendly and great customer service

daniel M. 
Rating:
2.0

Customer did not leave a comment.

Shaun V. 
Rating:
5.0

It's a bit difficult to enter/exit the parking area, otherwise the service and people are awesome.

Sharon M. 
Rating:
5.0

Customer did not leave a comment.

Miguel S. 
Rating:
4.0

Improvement? I guess they could offer massages. Seriously though, service here was impeccable.

anthony P. 
Rating:
4.0

Customer did not leave a comment.

CARLOS F. 
Rating:
5.0

Customer did not leave a comment.

carolyn W. 
Rating:
5.0

Friendly staff

SHERICE G. 
Rating:
5.0

All was fine.

Laura G. 
Rating:
5.0

Customer did not leave a comment.

urinda A. 
Rating:
3.0

Customer did not leave a comment.

YOLANDA A. 
Rating:
5.0

Customer did not leave a comment.

Sundeep T. 
Rating:
5.0

Customer did not leave a comment.

alejandra S. 
No reviews have been submitted for this location.

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