Customer Reviews for StaxUP Storage Murrieta
(U-Haul Neighborhood Dealer)

726 reviews

24850 Las Brisas Rd   Murrieta, CA 92562
(This is a remote site Please call number on door to pick up or return)

(951) 239-4902

Location Hours

  • Monday:
    Closed
  • Tuesday - Saturday:
    8 am - 12:30 pm / 1:30 pm - 5 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(951) 239-4902

24850 Las Brisas Rd
Murrieta, CA 92562
(This is a remote site Please call number on door to pick up or return)

Services at this Location:

Location Hours

  • Monday:
    Closed
  • Tuesday - Saturday:
    8 am - 12:30 pm / 1:30 pm - 5 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Nobody was on-site at 2pm on a Saturday afternoon.

Armando P. 
Rating:
3.0

More thorough directions to unlock for keys. Note on door for this remote liston stated a lock box on the back of truck but it was not. It was on a gate. There were moving blankets inside truck that I didn't order and hope I wasn't charged for them. One final thing, I was originally sent to a uhaul in Hemet CA. When I arrived the truck I had reserved was not there due to a customer not bringing it back. I received no phone call, text message or email saying it would be late. I lived in Murrieta CA. and had to drive out to Hemet to find the right size truck. Then the guy behind the counter made a few phone calls to anyone who had the size truck I needed. Luckily he found one. So I had to drive back to Murrieta to get the truck.

Trina B. 
Rating:
3.0

Customer service tech called to change drop off location to other side of town. I could have walked home from original location, instead had to pay for Uber home.

HOGAN S. 
Rating:
5.0

Customer did not leave a comment.

LINDA T. 
Rating:
1.0

No communication

ALEXANDER V. 
Rating:
3.0

Just left the truck in the front. There isn't a lot of parking and it's pretty tight for a 26' foot truck. I did self checkin and the u-haul app walked me through the checkin process. I was called again by u-haul to change the drop off location.

ANDREW K. 
Rating:
4.0

Identify where the drop-off box is located. The app says it's in the front of the facility mark by an orange drop-off box but that information is incorrect.

Nate S. 
Rating:
5.0

Nothing the secretary was 👍 god bless her

Luzp G. 
Rating:
5.0

Customer did not leave a comment.

CELMIRA G. 
Rating:
4.0

Customer did not leave a comment.

Michelle L. 
Rating:
5.0

Customer did not leave a comment.

Ali R. 
Rating:
3.0

Dropped the keys off in the mail box

DENISE P. 
Rating:
4.0

When I picked up the vehicle on Friday June 18 at 1045 she told me no one would be there during normal hours through 5 pm when I returned the vehicle. I had it back at 445 pm on Friday June 18 during normal hours. I closed up the vehicle and put the keys through the drop box as she told me to do. I tried to do the on line close out of the bill, but it would not let me upload the picture of the odometer and fuel reading. It said it wanted a more recent picture. I had already locked the vehicle. So then I called UHAUL and waited 20 minutes for someone to answer. I told that person that I returned the vehicle during normal hours and I told her the odometer reading. I want the after hour service charge of $20 to be removed because I returned the vehicle in time, and you did not have anyone at the UHAUL facility to check me out. I also think you should not have a time limit on a picture of the odometer. If someone says they returned it and this is the reading then you need to accept it in order to complete the process. Wayne Christensen 909-214-6764

Wayne C. 
Rating:
3.0

I spoke with someone when I checked in about a fuel credit, 3 hours later I called and she said she forgot, and then she would call right then, this was an hour ago, and I still haven't heard back from her! This is unbelievable and unacceptable.

Kenneth P. 
Rating:
5.0

Staff are professional and assisted with my needs.

Emanuel C. 
Rating:
5.0

I received courteous, friendly and helpful service. thanks Frank

FRANK M. 
Rating:
5.0

Customer did not leave a comment.

Vincent C. 
Rating:
5.0

Maybe a military discount

JOHNTELLY E. 
Rating:
3.0

We arrived at exactly 5:02pm to return vehicle. Everyone was already gone and was charged 20.00 extra for after hours drop off. That is completely absurd. We used this location two years ago when we relocated to Murrieta had a great experience. Returned vehicle with extra because we fueled up prior to move and in the end was very upset with the extra charges.

Robert Y. 
Rating:
3.0

They were closed. But I was able to drop off without any trouble.

George P. 
Rating:
5.0

Have vehicle ck before renting ck engine was on

Francisco R. 
Rating:
5.0

Customer did not leave a comment.

DALE A. 
Rating:
5.0

great location, staff prompt and friendly

Michael V. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN S. 
Rating:
5.0

Customer did not leave a comment.

HAROON D. 
Rating:
5.0

Customer did not leave a comment.

Jojivette H. 
Rating:
5.0

Customer did not leave a comment.

Amy E. 
Rating:
5.0

Customer did not leave a comment.

VALERIE D. 
Rating:
5.0

This location doesn't have a lot of parking, so it isn't clear where to park when there isn't space especially when the office isn't open. I called customer service and the agent, Linsie Snyder, was really helpful and was able to help me find a spot to park the U-Haul. It would be nice to have some instruction on where to park the U-Haul when the location's parking lot is full.

Mary M. 
Rating:
5.0

I had a good experience other then them being late opening up.

Nancy R. 
Rating:
5.0

Superb customer service. AWESOME!

James V. 
Rating:
5.0

Windshield was not clean, required washing before use.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Cynthia G. 
Rating:
4.0

Your app/website took extra time to verify me, simply because a friend initially missed a call. There should be a smoother way. I was in a hurry, and that slowed me down more.

TIFFANY L. 
Rating:
5.0

Customer service was the best. Monica was very understanding of our constantly changing needs and accommodated without fuss. She took the stress out of the move. Thank you, Monica!!!

Mayette S. 
Rating:
3.0

Your online check-in was terrible! I waited almost an hour as the app said "Awaiting Approval". No response from the chat session, no one answering the 800 number. Terrible!

Andrew H. 
Rating:
5.0

The staff was very helpful and friendly thank you.

ERNEST R. 
Rating:
4.0

The truck had bad windshield wipers and we were told we'd need to take it to a fleet garage in the neighboring city to have them replaced. We didn't have time for that nor did we want to pay for the extra mileage. Also the truck's air conditioning did not work properly - sadly we were moving on days that had temps in the 110s!

MICHAEL C. 
Rating:
5.0

Monica was terrific! Very friendly and ready to assist! Very sweet person! Best customer service EVER!!

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Marie Anita F. 
Rating:
5.0

No comment

Shaeron P. 
Rating:
5.0

Customer did not leave a comment.

ANABEL G. 
Rating:
5.0

We were not aware when renting this truck that it was not equipped with a pull out ramp. This was exceedingly disappointing as quite a few of our items required a ramp. Things like a washer/dryer and a BBQ. It would probably be prudent to let someone know up front that its not equipped with one. I think this my 9th or 10th Uhaul I've rented and I've never had one that didn't have a ramp.

Tyler B. 
Rating:
1.0

I made a 9am reservation to pickup the rental truck and arrived at 9:05 to find no one in the office. I had to wait 45 mins for someone return to office to help with rental. Then there was a problem with the information, so that took much longer than expected. I've rented numerous times without any problems. I returned the truck later in the day, again no one there to assist with the return. Never renting there again.....terrible experience at that location. Really thinking about purchasing my own truck so I don't have to deal with the bullshit of waiting for someone who didn't even acknowledge that I had a 9am reservation. Horrible way to do business and very disrespectful to the customer..... never again!!!!

arthur A. 
Rating:
5.0

Ms. Monica provided excellent service! The windshield On the pickup was very dirty. The truck is leaking an oily fluid as evidenced by the small puddles it left on the driveway in the two places it was parked.

Gordon P. 
Rating:
3.0

Customer did not leave a comment.

Enrique D. 
Rating:
2.0

Our truck rental was given to us without being cleaned. Employee apologized but that is not acceptable, especially during this COVID pandemic where everyone is expected to take extra precautions and businesses are expected to properly clean and disinfect.

Andy H. 
Rating:
5.0

I could only steak keep up the good work the young lady that was there at the time of my pick up was outstanding very professional and very polite I would like to say thank you for every thing

RICKEY DARNELL C. 
Rating:
5.0

Customer did not leave a comment.

ALVIN N. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Excellent staff and service

Valerie D. 
Rating:
5.0

Customer did not leave a comment.

BRENNA DIANE P. 
Rating:
5.0

There's nothing to improve, the service was amazing and Monica walked me through renting a truck to move out of our unit, just after losing my husband. Everyone has been very kind. Thank you!

CARI T. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
5.0

Good experience and met all our needs.

Carmen W. 
Rating:
5.0

Great place!

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

excellent updated system a lot convenience to customer thank you!

Marie A. 
Rating:
5.0

Customer did not leave a comment.

Maryanne C. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Stephen A. 
Rating:
5.0

Customer did not leave a comment.

Charlene M. 
Rating:
3.0

There were people there before us who were still using the truck and it took over an hour for us waiting before we even got the truck. We asked the lady at the reception if she could give us a discount because we waited so long she said she would have to call uhaul give us a call back but she never called us and we never received a discount for our wasted time.

Timothy S. 
Rating:
4.0

Nobody told me about the check in process, and it was a nightmare because I tried to do it from home, once I dropped the trailer off at the store, and nobody was there. I had to go BACK and figure it out on the phone. Not cool!

david R. 
Rating:
5.0

Awesome service!!

Tiffany G. 
Rating:
4.0

Customer did not leave a comment.

Stpephen G. 
Rating:
5.0

Customer did not leave a comment.

Bruce D. 
Rating:
5.0

Customer did not leave a comment.

Jarod L. 
Rating:
5.0

Customer did not leave a comment.

Bruce D. 
Rating:
5.0

Great customer relations, was able to extend rental 3 separate times with merely a phone call.

Mallie D. 
Rating:
3.0

Truck was clean and newer. Very easy pick up with mobile phone.

JENNIFER P. 
Rating:
5.0

The staff did a great job. The automated pickup system is awesome. Turn in of the vehicle was also very easy. Thank you for giving me the better rate.

Wilfredo P. 
Rating:
5.0

Customer did not leave a comment.

Dawn W. 
Rating:
5.0

Customer did not leave a comment.

Colleen P. 
Rating:
5.0

Customer did not leave a comment.

JULIA M. 
Rating:
4.0

Thanks Matt for being reassuring during this difficult experience I had with U-Haul!

Mariah G. 
Rating:
5.0

The young man who worked with us was fantastic!!! Give him a raise and promotion!!! You could not ask for a better representative: honest, knowledgeable, friendly, helpful... raise and promotion are due!!

Shelly L. 
Rating:
2.0

The equipment was faulty, the safety chain had a broken S hook, the wiring was bad & the screws that held pin that holds the ramps in place were stripped & we dropped the ramp during the trip. When the repairman came out in AZ, he told me that the Foley had a bad wheel as well & would never make the trip to OH. Thankfully he was a U Haul vendor & was able to switch out the dolley for me. I have never had such poor equipment or service from a company.

Carol T. 
Rating:
5.0

Very friendly, and very satisfied!

David L. 
Rating:
5.0

Customer did not leave a comment.

david S. 
Rating:
3.0

I rented the 26' for one day. when I tried to bring it back the office was closed and no one told me they were closed on Thursdays when I picked it up. there were no instructions on site on how to return the truck. there was only one phone number on the receipt and when I called the first time the lady said she doesn't handle that and transferred me to a recording saying " Were closed and that we'd be open again on the 26th and have a Merry Christmas" I called again and again was told that they didn't handle that and they'd have to transfer me and I was on hold for 14 min's and no one picked up so I hung up. the uhaul store didn't have a key drop off slot so I put the keys in the "leave receipt slot"

Perry J. 
Rating:
5.0

Nothing stay perfect been a long time customer and will remain so

GILBERT C. 
Rating:
5.0

Customer did not leave a comment.

barry M. 
Rating:
5.0

Customer did not leave a comment.

ruffina R. 
Rating:
5.0

Customer did not leave a comment.

Cindi M. 
Rating:
5.0

Customer did not leave a comment.

Bruce Z. 
Rating:
5.0

Be open 7 days a week instead of 5

Robert H. 
Rating:
1.0

Customer did not leave a comment.

sue D. 
Rating:
5.0

Theresa and Emilie are AMAZING!!!

MARSHA A. 
Rating:
4.0

Customer did not leave a comment.

charles S. 
Rating:
5.0

It s not the closest location from my house but the customer service deserves these extra miles..

laurence R. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

christopher M. 
Rating:
5.0

Customer did not leave a comment.

MIKE L. 
Rating:
5.0

n/a

iman B. 
Rating:
5.0

Customer did not leave a comment.

Ana G. 
Rating:
5.0

Customer did not leave a comment.

Matt F. 
Rating:
5.0

Customer did not leave a comment.

sameh M. 
Rating:
2.0

1. Received a call this AM that the dolly and blankets were not in the van when returned but the van was empty when I picked it up. 2. Was told gas meter was just below the 5/8 mark when returned. 3. Was charged 69 cents for 60 miles. I drove at most 40 miles. In the end I should have taken photos but instead of wasting energy with this company arguing over 20 or 30 dollars, I will go with another option next time.

Nicholas T. 
No reviews have been submitted for this location.

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