Customer Reviews for StaxUP Storage of Murrieta

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of StaxUP Storage of Murrieta

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Steven F.
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Customer did not leave a comment.

Carmen W.
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Good experience and met all our needs.

Robert J.
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Great place!

Robert J.
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Marie A.
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excellent updated system a lot convenience to customer thank you!

Maryanne C.
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James S.
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Stephen A.
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Charlene M.
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Timothy S.
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There were people there before us who were still using the truck and it took over an hour for us waiting before we even got the truck. We asked the lady at the reception if she could give us a discount because we waited so long she said she would have to call uhaul give us a call back but she never called us and we never received a discount for our wasted time.

david R.
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Nobody told me about the check in process, and it was a nightmare because I tried to do it from home, once I dropped the trailer off at the store, and nobody was there. I had to go BACK and figure it out on the phone. Not cool!

Tiffany G.
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Awesome service!!

Stpephen G.
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Bruce D.
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Jarod L.
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Bruce D.
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Mallie D.
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Great customer relations, was able to extend rental 3 separate times with merely a phone call.

JENNIFER P.
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Truck was clean and newer. Very easy pick up with mobile phone.

Wilfredo P.
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The staff did a great job. The automated pickup system is awesome. Turn in of the vehicle was also very easy. Thank you for giving me the better rate.

Dawn W.
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Colleen P.
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JULIA M.
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Mariah G.
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Thanks Matt for being reassuring during this difficult experience I had with U-Haul!

Shelly L.
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The young man who worked with us was fantastic!!! Give him a raise and promotion!!! You could not ask for a better representative: honest, knowledgeable, friendly, helpful... raise and promotion are due!!

Carol T.
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The equipment was faulty, the safety chain had a broken S hook, the wiring was bad & the screws that held pin that holds the ramps in place were stripped & we dropped the ramp during the trip. When the repairman came out in AZ, he told me that the Foley had a bad wheel as well & would never make the trip to OH. Thankfully he was a U Haul vendor & was able to switch out the dolley for me. I have never had such poor equipment or service from a company.

David L.
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Very friendly, and very satisfied!

david S.
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Perry J.
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I rented the 26' for one day. when I tried to bring it back the office was closed and no one told me they were closed on Thursdays when I picked it up. there were no instructions on site on how to return the truck. there was only one phone number on the receipt and when I called the first time the lady said she doesn't handle that and transferred me to a recording saying " Were closed and that we'd be open again on the 26th and have a Merry Christmas" I called again and again was told that they didn't handle that and they'd have to transfer me and I was on hold for 14 min's and no one picked up so I hung up. the uhaul store didn't have a key drop off slot so I put the keys in the "leave receipt slot"

GILBERT C.
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Nothing stay perfect been a long time customer and will remain so

barry M.
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ruffina R.
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Cindi M.
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Bruce Z.
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Robert H.
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Be open 7 days a week instead of 5

sue D.
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MARSHA A.
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Theresa and Emilie are AMAZING!!!

charles S.
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laurence R.
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It s not the closest location from my house but the customer service deserves these extra miles..

Thomas L.
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John B.
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christopher M.
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MIKE L.
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iman B.
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n/a

Ana G.
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Matt F.
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sameh M.
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Nicholas T.
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1. Received a call this AM that the dolly and blankets were not in the van when returned but the van was empty when I picked it up. 2. Was told gas meter was just below the 5/8 mark when returned. 3. Was charged 69 cents for 60 miles. I drove at most 40 miles. In the end I should have taken photos but instead of wasting energy with this company arguing over 20 or 30 dollars, I will go with another option next time.

Svetozar Z.
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fast and easy, friendly service with a smile.

Justin L.
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Was not given enough mileage to even get from pick up location to old residence to new redwings to drop off location.

Edgardo C.
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terry N.
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I was provided a truck that was not cleaned and then I was charged a cleaning fee. I spoke to the on-site representative who indicated that they had already submitted the paperwork to uhaul and therefore could not credit me back the money. I called a representative on the uhaul 1800 number who indicated that they would have a representative call me back and a week later I still have not heard from anyone. Please note that I rented twice from this location, all within a weeks time. I have spent money with uhaul on many occasions and I am shocked at the lack of customer support and response

mike L.
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The van was Filthy” smelled like urine and cigarettes smoke

Cynthia F.
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CINDY M.
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I don't see any areas that are needed for improvement. The whole experience was easy convenient everybody was friendly and nice and accommodating.

Saksana O.
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Shavatta J.
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HENRY H.
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Steven P.
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Wonderful location. Super welcoming and friendly. I would use them again and recommend them to family.

Kyle M.
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Adrian S.
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Sandra J.
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I was extremely happy with the entire experience and I’d ugh,y recommend UHaul to friends and family!

Karen R.
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Nothing, the gal (sorry, forgot her name) behind the counter was so helpful. Trying to figure out how we were gonna wrap the tv, etc... Moving day can be hectic, but the truck was clean and ready to go! Very impressed!

Michael H.
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Van was great- drove perfect. Checkout and check-in were easy especially ordering from the app. The app worked great and when my normal u-haul location didn't have the vehicle I needed, it easily sent me to another location that was actually more convenient. This is the second u-haul rental in a year and both experiences were very very good. Equipment was top notch and the staff at both rental locations were very good.

Jorge V.
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I specifically checked that I did not want insurance. When my employee picked this up, he was forced to accept the added cost of insurance. Can't you guys just be honest? Terrible.

Debbie G.
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Frank C.
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The whole experience was great. The only thing that I would love to see in the future is that the vehicles start out with a full tank of gas. It’s much easier to refill to a full tank at the end of the rental. Luckily we were able to accurately refill back to 1/2 tank so it didn’t affect us but I thought I’d make the suggestion.

lori H.
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Try to have more 17 footers available; other than that, everything worked out perfectly!

Terry B.
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This location was easy to work with. The manager had everything ready and was very friendly.

paul S.
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wayne K.
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I request a 15 foot and got a 20 foot to much wasted space but u haul gave it for the same price as 15 foot truck.

Heather M.
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Darlene M.
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Nothing. Very helpful, patient and polite

Rosario R.
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Hector C.
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John A.
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Theresa V.
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The system for the pricing needs some work. I had to call back twice to ask them to adjust pricing due to miscalculations.

Kimberly D.
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Elva G.
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The problem with this location and all other locations of uhaul, that when I told the lady that give us the key that the van was fealthy if they can wash it she told me that at uhaul they never wash the van at all, and if you need them to deliver something doors you have to wash it your self, witch I don’t think is right

Kevin J.
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The online system is very user friendly. Truck was ready to go and clean.

Wendy N.
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Travis R.
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Robert B.
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The equipment and service were awesome! Thank you!!

elvis L.
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Great service!

Nancy H.
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Wendy N.
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James W.
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great folks, very helpful and friendly. overall good rental experience

Norman M.
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John R.
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Enough said.

jesse R.
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jamie A.
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Magdalena G.
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I had made a reservation at the Uhaul closest to my house when I got there the clerk told me that my reservation had been moved to another store on the other side of town and that I should have been notified. I was short on time and took a van instead of truck . Not happy.

RYAN H.
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Marked parking slots showing where to return trailer in the back area.

Geronimo C.
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Rental vehicles should be washed & vacuumed before re-renting it. Fill up the tanks so that we don't have to guesstimate the amount of gas to fill upon return.

JOHN B.
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Customer did not leave a comment.

Keish L.
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Dude that help me was pretty awesome. Had me in and it of there pretty fast. Very polite. I definitely will recommend this place to a friend.

EIBYLARDO F.
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Front desk lady was very rude and unprofessional.

David S.
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Customer did not leave a comment.

Trung N.
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Donald N.
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Bobbie Z.
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No reviews have been submitted for this location.

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