Customer did not leave a comment.Yuet Cheung T.
Customer Reviews for Stedfasts Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
While physically driving the cargo van, my son was observing the interior of the cab and noticed what looked like someone opened a cola/ soft drink and it spayed the ceiling and cage. Other than that, it wasn't a bad experience!Ramesh S.
Your check in and check out process is cumbersome and inefficient. To much paperwork and red tape. You can do better. Until you do, I would not use your service again.Jason Z.
The vehicle that I've used the windows seems to need some cleaning. The dashboard seems to have soft drinks sprayed over and felt it had dried out. The self service is a very interesting concept. It was fun to use because it feels like we're trying to solve a riddle. But for someone that's not tech. savvy this will create a real problem for them to go through the steps to register the vehicleEric C.
- The truck had someone else's leftover buckets and shovels in the cargo space - The lock for the lockbox is very old, rusty and unintuitive to open - The Uhaul mobile app is extremely confusing to sign in to and navigate in order to self check in and return - The Uhaul app is designed very poorly and outdatedBrandyn T.
There are some left over garbage (soft drink) from last renter and spilled. Hope the truck is more clean for my moving. But overall the rental experience is good, though a bit more process than I thought.Raymond L.
Customer did not leave a comment.wai cheong H.
1, the key was in side the wrong lock box 2, over charge me for fuel, total driving distance is 10km, charge me for 15 liters if fuel.haowen Z.
The locks were not user friendly. There was no front desk help. Truck did not have dolly. Wanted to pick up in Newmarket had to go to this location (changed 2 days prior to pick up)Robert M.
Customer did not leave a comment.REBECCADAWN M.
Late hour, as Store open at 10am. 24/7 mobile pickup was not ready at the time. Since the truck was not ready and no available key to pickup. Book in advance but it seem like the store wasn't prepared. Had to call customer support to change to a different vehicle which downgraded to a cargo van. It become super inconvenience for us and we spend almost two hour to figure what happen. The reservation was for 8:00am but when we try to pick up and check in it show 10:00am which is when store open. After submitting a complaint to this transaction the customer service department credit back $20 as part of the compensation for inconvenience. I would recommend another location instead. Didnt hear back from this location and not even a single apology.WeiHuang Y.
Customer did not leave a comment.wenjie L.
Nothing, this location is convenient and well lit at night.MICHAELA C.
My reservation was changed to "truck share" method. It was so frustrating trying to open the key box with the provided code. And there was no office or anyone to call that can help. I called the Uhaul office and still couldn't get a hold of the office owner. I spent 35 minutes trying to unlock the key box as the lever was so stiff that you had to physically move the latch for the lock to open. It was very frustrating and delayed my move for the day. The idea of truck share and ease of use is very sophisticated if the lock box was easy to open. And they should have someone mobile who people can call to be able to tend to the situation.Edward M.
No one is there. The location is not even openedHoi Yiu Keynes T.
Rented appliance dolly was not in the truck.MICHAELA C.
Customer did not leave a comment.RUIJIA J.
Customer did not leave a comment.TODD M.
The equipment is in good condition but your side provides the wrong dolly for my reservation. I have a reservation furniture dolly but I found the appliance dolly inside the track. As I need to remove 2 mattresses and 1 springboard. The appliance dolly is useless for us.Wan Yee W.
Location noted that it would be open and we rented blankets from there. When we got there it was closed so we could not pick up the blankets. Had to move over $8K worth of furniture with no blankets/protection. As well, the truck was sticky in the cup holder and when I wiped it down the cloth was black. Phone setup took too long. Not using uhaul again.Sophia A.
Customer did not leave a comment.Michael C.
The lock on "key box 1" is very hard to open.Saransh V.
Customer did not leave a comment.Marina L.
I did not find/ see any uhaul office to get help from a representative in case of any problem.Seyed M.
Customer did not leave a comment.Vijay F.
Nothing specific for this location. Location fine. Truck not as advertised.CHRISTOPHERJ T.
Prompt and Attentive Customer Service. Clean vehicle in good shape. Zero complaints on my behalf!Michael P.
Customer did not leave a comment.Yu W.
Truck Share service was new to me. I called location 10 times prior to rental day and no one answered phone. I had to call the US head office to get information I needed. Truck Share process took 40 minutes (website says 10), as the U-Haul app is terrible (1 star ratings on app store) and doesn't match the instructions on the website. I've rented from U-Haul many times (different locations) and will never rent from this location again.Cindy C.
Maybe have people working there was told someone would be there to check me in but no one was there thanks you call the customer service desk and stay on hold for an hour just horrible customer service just promise what you tell people on the phoneMohit N.
The service for pickup. I waited about 20 minutes until a staff coming in, who was nice though, to help me checked in.DIANSHUI W.
This was a self serve location which no one told me over the phone how to do this. The website was not functioning correctly and I had to wait 45 minutes on the phone to verify my identity and pick up the vehicle which in turn delayed me by over an hour and caused a significant issue in moving as I had rented elevator times to facilitate my move. Awful. I will definitely use Budget or Discount next time.JORDANCLARANCEWY S.
The lockbox was very tricky to unlock. The code was simple but the lock itself was so stuck.Shanawaz R.
then signs fro Uhault are in 3 doors and 3 of them are locked u have to call them and the door u use to get in doesn't have a sign so is so trickyDavid P.
they charge me 8CND for gasoline which i already fuelled back to the level before useage.Jiangjiang X.