Customer Reviews for Stefanelli Avis

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Stefanelli Avis

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Peter A.
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Customer did not leave a comment.

Dan L.
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I tried using after hours drop off app night before rental was due back. The app wouldn't recognize my location regardless of what I did, so couldn't leave truck.The drop off location opened at 8am the next morning according to website so brought truck back around 9am. They needed truck apparently by 6am so I was charged an additional 87 dollars. That was the only negative from my experience

Abigail R.
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Customer did not leave a comment.

Douglas F.
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Franklin W.
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This was a very smoothe and easy experience. Thank you!

YANDA W.
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Customer did not leave a comment.

Dana W.
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How can you charge an after-hours fee when I did the contactless pick up and return? This seems ridiculous and unethical.

Theresa S.
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I had trouble logging into the website to accept the truck and the person working there was incredibly rude - told me that he had spent over an hour inputting everything and now he had to cancel my reservation and start over. Isn't that his job? Really not a good recommendation for UHaul.

James S.
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Customer did not leave a comment.

Cindy H.
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Customer did not leave a comment.

allan A.
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please , do not ask to pre check information , to ask for it. all over again , the person there should have things , easier for him. pre check system do not work

Palliparambil Ra J.
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Customer did not leave a comment.

Melissa R.
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Great experience;!no problems!

Dayan M.
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Mario D.
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Andrew H.
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Gary K.
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What exactly a renter is paying for should be much more clear. To this day I still have no idea what the base price is for (regarding time). You are required to choose how much time you need but the correlation with pricing isn't explained at all. Also, there is no lighting on the pathway leading to the rental place. Dropping off the van at night after moving all day would be terrifying both for me and a taxi I call to pick me up.

Timothy J.
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same as above.

kevin K.
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My reservation expired for some reason even though I confirmed it the night before. It cost me an extra 30min of waiting around.

Jonathan C.
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Customer did not leave a comment.

donald C.
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Nothing they took great care of us Thank You!

Amber G.
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Customer did not leave a comment.

AJIT PAL SINGH J.
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UHAUL App checkout is crap. Wasted lot of time to do checkout.

James L.
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Customer did not leave a comment.

ANA L.
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Customer did not leave a comment.

Zebulon N.
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They didn't have pads, dolly, or furniture dolly. Credit for these items wasn't clear.

Marc I.
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There was a leak in the truck, all my furniture and boxes got ruined. Please maintain trucks better

William M.
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Customer did not leave a comment.

Jose R.
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The cab area for the driver and passenger was filthy. Spilled drinks and food everywhere. I had to clean the cab and disinfect it myself.

BARBRA C.
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Customer did not leave a comment.

Julie-Anne E.
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ON whole were very helpful. Most Uhaul places Ive been in are not inviting but are serviceable, with a desk and a few chairs.

Peter S.
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Customer did not leave a comment.

Steven B.
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Customer did not leave a comment.

Prakash P.
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To return it was very difficult

SAL M.
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Customer did not leave a comment.

Charles C.
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Customer did not leave a comment.

Thomas M.
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Check out of the truck was fine. Return process was very bad. The return app did not work. I was sent 2 final invoices. One was correct for mileage used and the total was $256.98. However my credit card was charged $274.23. I am expecting a refund to the correct amount.

Nasir M.
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Customer did not leave a comment.

Richard F.
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Customer did not leave a comment.

frank D.
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Limited weekend hours

Alan N.
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Customer did not leave a comment.

Robert K.
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The only glitch was that I had reserved at a location that was close to home and then was confirmed at the Princeton location which was not as convenient

Scott F.
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Customer did not leave a comment.

Joe D.
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The truck you rented me was awful. I could not even use it to drive to Boston, I had to pick up items and then unload them because the truck barely runs. The steering is very loose, the truck makes a whistling noise, as soon as weight was in the truck it could barely maintain 55 MPH and there is bad noise coming from the transmission. This truck should NOT be out on the road. It is not safe. I am very dissatisfied with this rental. Thank You Joe-

JOSEPH F.
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Customer did not leave a comment.

Jamie R.
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I rented a truck from 1pm-8pm last Friday - upon returning the vehicle, I was charged $20 extra for an "overnight service" which I have no idea what it is or that it was coming. I handed the truck back in the evening thinking it would help UHaul for the next customer. If I'd known I was going to be charged this ridiculous fee, I would have brought the vehicle back the next day, as I was perfectly entitled to do. This is accounting shenanigans and you should keep this in check with your representatives. I sent a note but have had nothing back yet. I expect to be reimbursed. In addition, your app didn't work when I handed the vehicle back.

Robert L.
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Customer did not leave a comment.

Harvey W.
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Customer did not leave a comment.

DAVID G.
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Customer did not leave a comment.

Robin C.
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Extremely friendly and helpful service.

William C.
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Customer did not leave a comment.

MARIO C.
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Customer did not leave a comment.

Charles P.
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Picked up truck with one of the tires completely flat (extremely large holes- able to put fist through) requiring roadside assistance to get it replaced. Set back our trip by over an hour.

Jessica K.
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Customer did not leave a comment.

Joshua C.
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I scheduled a 6am truckshare pickup. Upon arrival no one was there so i called Uhaul and was informed my reservation was changed to 730 when the location opened. No one called to let me know. I was going to be driving over 150 miles each way and could have been well over halfway to my destination by the time i got the truck. I spoke to a regional manager and another supervisor but all that could be done is a 50$credit. Uhaul let me down 3 times with this rental: not informing me of the change, not providing alternate arrangements ahead of time, and little to no help regarding my concerns. I will not be using Uhaul anymore.

Gideon F.
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I was charged more than double the price I was quoted by phone. I spoke with an agent there explaining exactly what my travle plans were. The rental was for $119. In the end I was billed $289. TOTAL robbery. There were more than 6 add-on fees and they charged a $90 "return after hours" fee. NONE of this was explained when the van was rented. I WOULD NEVER go there again.

Kenneth T.
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Customer did not leave a comment.

Thomas M.
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Customer did not leave a comment.

Powell D.
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Clearly mark where to return trucks.

Wai Kit F.
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the mobile pickup is piece of s. and the customer service was talking with my verify contact person but still doing research for the stuff. took me an hour to finished for the pick up until the person in store came out to help... disappointed with the mobile pickup

Ronald F.
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Customer did not leave a comment.

Thomas H.
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Customer did not leave a comment.

john J.
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Alan N.
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louis C.
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Customer did not leave a comment.

Alexander O.
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Customer did not leave a comment.

Eric M.
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It was easy to find and our drop off person was helpful.

Abraham E.
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Customer did not leave a comment.

Kellie C.
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Customer did not leave a comment.

Christopher R.
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Customer did not leave a comment.

Edward K.
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Lock on Lock box was tough to open. Other than that great experience

Johnathan S.
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The truck that was rented had over 130,000 miles on it. I'm well versed in the mechanical field And can tell you the steering needs aligned, tie rods are not up to standard, Engine has an exhaust leak along with misfiring cylinders. Additionally, when i picked up the truck at night it was hard to see everything to give an accurate description of damages and all. (Had to bring a flashlight) Also, i spoke to 3 customer service reps. Each person gave me a DIFFERENT answer to my question. Please get it together and lets try and all be on the same page. Who ever Service rep Coco is she was awesome and helped me out the most kudos to her! Thanks!

Benjamin H.
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Customer did not leave a comment.

alexander M.
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Customer did not leave a comment.

Simon L.
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Customer did not leave a comment.

Rom K.
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Customer did not leave a comment.

ANDREA B.
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Office as dirty and filled with cigarette smoke. Mr Stefanelli was polite but the other gentleman working in the office was rude, snippy and short-tempered with me. He should not be in customer facing work.

Kadeem M.
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We want to get uhaul I'm a timely fashion. 10 min and under would be ideal.

william D.
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All good.

BARBARA S.
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Customer did not leave a comment.

John M.
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Customer did not leave a comment.

James L.
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Customer did not leave a comment.

david R.
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Customer did not leave a comment.

sharlis T.
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Make renting thorough phone not such a long and hard process. I had to speak to 5 reps before I was able to use the equipment.

Stephan C.
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Customer did not leave a comment.

William N.
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The approval process took too long.

Norman N.
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Customer did not leave a comment.

Relo L.
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Customer did not leave a comment.

livia M.
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Everything was rushed and the contract was incorrect as far as miles go.

samir D.
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Customer did not leave a comment.

Thomas C.
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I recently helped a friend self drop off so I had a little experience at this. Convenient when you can't get to service area before it closes

Julia H.
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Gave us all the wrong information for locating/getting our U-haul. Took us forever.

Bruce G.
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Staff distracted, had difficulty articulating added mileage charge, took a phone call in middle of transaction.

William M.
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I was early and that's not always a good thing. The gentleman behind the desk graciously interrupted his lunch to quickly help me, I had already done an online check-in which helped speed the process along greatly. He took me outside, hooked up the trailer, showed me how it works, showed me the instructions in case I forgot and sent me on my way with a smile. I was quite pleased with how easy everything was and the price was right. I'll be back to rent from this U-Haul location again.

Yaohui H.
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Didn't interact with anyone . Just dropped off keys . The more automatic pickups and drop offs the better.

Logan C.
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Customer did not leave a comment.

Mark P.
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Nothing Your agent was awesome

Robyn D.
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Customer did not leave a comment.

Kenneth D.
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Nothing service person was great

Gregory S.
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The 26' truck I rented was awful. The amount of play in the steering made it impossible to track the truck straight, and fully loaded, it could not be driven over 40 MPH because it would yaw left and right violently, risking crashing into vehicles in adjacent lanes. This truck has significant wear and tear, and should be retired or completely done over mechanically. That was a terrible experience and I will hesitate to rent from U-haul again in future.

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