Customer Reviews for Stephen's Self-Storage Oakdale

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Stephen's Self-Storage Oakdale

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SHANON C. on

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First, i reserved in o e location and was sent to another. Second, i reserved with my credit card. I had my kids pick up the trailer and they made them use their credit card. Third, i spole to Chris and informed her i wanted to be charged and she said no problem. She was rude and inept. Lastly i request an appliance dolly and they knew nothing of it. Terrible im never using uhaul for trucks. Storage or anything again

Cathleen W. on

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Dudley R. on

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Kurt H. on

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Brett E. on

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Joe A. on

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Susan C. on

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Dustin P. on

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Lady at Stephens storage was rude very short on details also very bad customer service...

Mark G. on

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Larry B. on

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Nick (I dont remember his full name) was very pleasant and helpful. Pick and drop off was easy. Truck was clean and ran without problems. Note that the smallest truck does not include a pull out ramp.

Renee M. on

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The engine light came on, and made me nervous the entire time I drove it. Other than that everything else was good.

Bonita K. on

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Erik B. on

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The customer service during pickup was poor. The woman at the office was not very knowledgeable, helpful or friendly.

Megan S. on

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ROBERT K. on

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Candice N. on

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William G. on

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Dale R. on

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Tamara L. on

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Terrance F. on

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David D. on

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Tough to find a place to park a unit after hours (should not allow after hours parking if no room available) and was erroneously charged an extra day although I used less than 50% of the contracted time on the unit, and returned it with 1/2 tank more fuel than I rented it with. This seems to be an attempt to overcharge.

Amanda D. on

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John M. on

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Smith B. on

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Setup to have a 4 wheel furniture dolly and was missing the dolly was a two wheel dolly that I did not need. Was a waste of my money $7.

Aundrea S. on

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Awesome Customer Service!

Matthew S. on

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Sarah C. on

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Here's the deal. They were great because there happened to be someone there. I DID NOT want to do a mobile pick up... the Uhaul.com kept sending me there even when I would change it back to a company I had dealt with previously and been very happy with... I do not want you to chose who i do business with and I want someone to check me out. The truck was great. Mike was great (cuz he happened to be there) my battery on my phone was dead and I was scared if the gate didn't work I would be stuck in there. ugh.

Anne W. on

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We got charged $50 for "cleaning " when we brought it back way cleaner than when we got it! And since when do you not provide some way to lock the latch on the truck? Poor service, and will never use U haul again or recommend it

Mark P. on

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Michael J. on

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Manager called me after I left truck at drop off to thank me for leaving truck clean and for folding and stacking all 5 dozen furniture pads. Nice gesture!

Mario L. on

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great service

Katherine T. on

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