Customer Reviews for Stephen's Self-Storage Oakdale
(U-Haul Neighborhood Dealer)

336 reviews

5698 Hadley Ave N   Oakdale, MN 55128

(651) 770-4012

Location Hours

  • Mon-Fri: 9:30 am - 1 pm
  • Sat: 8:30 am - 1:30 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 10/23/2021: 8:30 am - 12:00 pm

Services at this Location:

Contact Us

(651) 770-4012

5698 Hadley Ave N
Oakdale, MN 55128

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 1 pm
  • Sat: 8:30 am - 1:30 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 10/23/2021: 8:30 am - 12:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Andrew p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meng X. 
Rating:
5.0

Customer did not leave a comment.

MARILYN B. 
Rating:
5.0

Customer did not leave a comment.

Paul T. 
Rating:
5.0

Nicodemus was professional and courteous. He quickly confirmed the details of the order, organized the items that I rented, and answered questions I had. He provided the best customer service that I've had in quite a while. The truck and equipment were in good order. I would definitely recommend this location!

Janie M. 
Rating:
1.0

Our truck was supposed to be ready at 830 it was not. Even waiting the 30 minutes put our whole moving schedule off. We should have had time to drop some things off at the dump before they closed and we didn't now costing us a lot of money to remove them via a service.

Ryan C. 
Rating:
5.0

Customer did not leave a comment.

Choucha Y. 
Rating:
5.0

Customer did not leave a comment.

Angela S. 
Rating:
4.0

Customer did not leave a comment.

Connie A. 
Rating:
5.0

Customer did not leave a comment.

Paula S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAULA S. 
Rating:
5.0

Customer did not leave a comment.

Maria N. 
Rating:
2.0

Combination lock on truck had wrong code. Needed to call remote manager to access truck for keys. Probably added an hour to our picking up the truck.

Gary M. 
Rating:
5.0

Manager was helpful and attentive - Made sure I got out of there quickly.

Brian E. 
Rating:
5.0

Been a customer for many years. Always a great place and a pleasure working with Mike and the shafting. Would recommend to all.

STEVE A.  |  Overall Experience 
Rating:
3.0

Pick up instructions were incomplete. Had to call multiple times to get code for gate entrance, lock on the truck. Took an additional hour to get information. Had to call again to figure out what to do with the lock for the back of the truck, only to realize at drop off a lock would also be needed.

MIchael W. 
Rating:
5.0

Customer did not leave a comment.

Barb T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob B. 
Rating:
4.0

Customer did not leave a comment.

Jamie D. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Sharon P. 
Rating:
5.0

The customer service was excellent and we had such a good, seamless experience. Thank you!

Rochelle N. 
Rating:
5.0

Customer did not leave a comment.

Donna S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valerie S. 
Rating:
5.0

This location was very easy to deal with. I will use this location again when I need to rent a truck again.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
4.0

The store was 20 minutes late to open on my pickup day. A really nice guy helped me out and apologized, but when you are on a strict moving schedule, you need to open on time. Also, my bill has changed three times from my bank account. $92, then $84 and now back to $92 - not sure why this has happened. Otherwise, a good experience, again, the employee, I believe his name was Mike, was very helpful.

Daniel S. 
Rating:
5.0

Nicodemus and Michael went above and beyond! They were courteous, helpful, and efficient. We would definitely use their services again and recommend them highly!

Barney C. 
Rating:
4.0

It was a nice drop off location. Easy drop box

Pamela H. 
Rating:
5.0

Customer did not leave a comment.

BRUCE F. 
Rating:
5.0

The gentleman that helped was great! I couldn't have asked for a better first experience renting a u-haul

Nisa O. 
Rating:
5.0

We appreciated the service

Anthony J M.  |  Overall Experience 
Rating:
5.0

They went above and beyond to make my Move awesome

Nathan V. 
Rating:
5.0

Customer did not leave a comment.

Bruce T. 
Rating:
5.0

Customer did not leave a comment.

greg G. 
Rating:
4.0

Customer did not leave a comment.

Rae R. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
1.0

truck was not ready when scheduled for pick up. "owner" had to come to location after I had called after having waited for him to get there. He then had to clean the truck after I made a comment that the truck bed was extremely dirty and then he wiped down the steering wheel. I was then a 1/2 behind on my schedule since he didn't have the truck ready for me to pick up at 9:00

Margaret J. 
Rating:
5.0

Customer did not leave a comment.

Loren B. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

Richie R. 
Rating:
5.0

Excellent customer service and very convenient location.

Maria L. 
Rating:
5.0

This is the 2nd time I have used this location and have been more than pleased both times. The people I have dealt with have gone out of their way to be helpful and courteous during the stressful time of moving. They made sure the truck was there for me to pick up at the location when it had been out for repairs and had been delivered to a different location that was further away from where I was. Therefore saving me money. Nicodemus (I apologize if I spelled the name wrong) was wonderful! Thank you and I will recommend to anyone looking for Uhaul rental

Kristi S. 
Rating:
5.0

Customer did not leave a comment.

Greg V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roberta R. 
Rating:
5.0

Customer did not leave a comment.

TIM F. 
Rating:
4.0

Customer did not leave a comment.

Nancy G. 
Rating:
5.0

Customer did not leave a comment.

bhargavkumar K. 
Rating:
5.0

I can say that it was seamless! The truck was easy to drive. Thank you for making it easy for me to move some furniture. I want to thank the gentleman for making everything run so smoothly for me.

Elizabeth G. 
Rating:
5.0

Customer did not leave a comment.

Karla O. 
Rating:
5.0

Customer did not leave a comment.

SHERELL R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE S. 
Rating:
3.0

Customer did not leave a comment.

Brady W. 
Rating:
5.0

Customer did not leave a comment.

Louis M. 
Rating:
5.0

I spoke with employee twice on the phone & he was very helpful & friendly .I was able to leave truck & drop key in box , very convenient .

Steve R. 
Rating:
4.0

Nothing things went very smooth and quick.

Frank S. 
Rating:
5.0

Customer did not leave a comment.

Debbie S. 
Rating:
5.0

Educate the first time customer

Michael Y. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
1.0

The way the lot is set up, it is impossible to try and back the truck into a narrow space between 2 other uhaul trucks when there are cars parked in any of the 2 guest parking spots in the lot.

Valerie M. 
Rating:
5.0

Customer did not leave a comment.

Michaela S. 
Rating:
4.0

Customer did not leave a comment.

Gavin J. 
Rating:
3.0

Customer did not leave a comment.

SHARON R. 
Rating:
5.0

Customer did not leave a comment.

Victor M. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
1.0

Not scam your customers.

Paul A. 
Rating:
4.0

Customer did not leave a comment.

Rita B. 
Rating:
5.0

Customer did not leave a comment.

Brenda G. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
3.0

Customer did not leave a comment.

William N. 
Rating:
5.0

Customer did not leave a comment.

Joseph Y. 
Rating:
5.0

Customer did not leave a comment.

Chris H. 
Rating:
5.0

Customer did not leave a comment.

Alex L. 
Rating:
5.0

Website on mobile for check in was having some issues so I needed to check in at counter, app worked better for drop off

Zachary F. 
Rating:
5.0

Customer did not leave a comment.

Samuel M. 
Rating:
5.0

Self pick up option saved us a lot of time and hassle. Instructions were clear and easy to follow.

Pa M. 
Rating:
5.0

The vehicle I picked up was completely sanitized, the staff was vey easy to deal with, drop off procedure was explained very well. Roosevelt, was awesome and took the time to explain the process.

Kevin M. 
Rating:
3.0

Customer did not leave a comment.

Philip J. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

No suggestions. Mike was great! Very helpful, helped me inspect the truck and take a couple pictures of minor damage that I wanted to document. Mike was also personable, and I enjoyed our conversation.

Michael M. 
Rating:
3.0

After hours drop off, very limited parking and a tight fit for the 15' vehicle we returned. Key drop box was well marked and instructions for the key drop were easy to follow. Convenient location.

Anne G. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

Customer did not leave a comment.

Andrea S. 
Rating:
5.0

Always really great here.

Alicia W. 
Rating:
5.0

Customer did not leave a comment.

Ganesh K. 
Rating:
4.0

Let the customer know before hand if you have everything they requested before arriving.

William H. 
Rating:
2.0

My reservation was changed to a pick up location 30 minutes away one way and this cut into my movers time Very u professional poor customer service

RuthAnn A. 
Rating:
5.0

I really liked the self-serve process. The manager of the site was very friendly when I went to pick up my keys.

Jessica I. 
Rating:
4.0

Customer did not leave a comment.

Kasia A. 
Rating:
1.0

First, i reserved in o e location and was sent to another. Second, i reserved with my credit card. I had my kids pick up the trailer and they made them use their credit card. Third, i spole to Chris and informed her i wanted to be charged and she said no problem. She was rude and inept. Lastly i request an appliance dolly and they knew nothing of it. Terrible im never using uhaul for trucks. Storage or anything again

SHANON C. 
Rating:
5.0

Customer did not leave a comment.

Cathleen W. 
Rating:
5.0

Customer did not leave a comment.

Dudley R. 
Rating:
4.0

Customer did not leave a comment.

Kurt H. 
Rating:
5.0

Customer did not leave a comment.

Brett E. 
Rating:
5.0

Customer did not leave a comment.

Joe A. 
Rating:
5.0

Customer did not leave a comment.

Susan C. 
Rating:
1.0

Lady at Stephens storage was rude very short on details also very bad customer service...

Dustin P. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Nick (I dont remember his full name) was very pleasant and helpful. Pick and drop off was easy. Truck was clean and ran without problems. Note that the smallest truck does not include a pull out ramp.

Larry B. 
Rating:
3.0

Customer did not leave a comment.

Renee M. 
Rating:
5.0

Customer did not leave a comment.

Bonita K. 
Rating:
1.0

The customer service during pickup was poor. The woman at the office was not very knowledgeable, helpful or friendly.

Erik B. 
Rating:
4.0

Customer did not leave a comment.

Megan S. 
Rating:
4.0

Customer did not leave a comment.

ROBERT K. 
Rating:
1.0

Customer did not leave a comment.

Candice N. 
Rating:
4.0

Customer did not leave a comment.

William G. 
No reviews have been submitted for this location.

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