I was told there was 3/8 tank and there was barely a 1/4 tank of gas. Door, latch were frozen shut. Struggled to get open. Truck would not start on the 11th. Looks like it may need a new battery. I rented a hand truck, they had nothing in stock to use. I had to go to a local hardware store to buy a hand truck. Was not prepared to buy a hand truck. They were very pleasant and apologetic for the lack of hand trucks.Shane B.
Customer Reviews for Sterling Tents & Awnings Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was awesome! Very friendly and helpful!Tammy S.
We complained about the truck when we took to the location for the drop pff. They said they couldn't get on the computer to enter the problems and wrote it on a piece of paper. I doubt you received that report.Deborah B.
Can't beat the price for a large covered truck for a local move. Very friendly and helpful location. awsome experienceGerald T.
Customer did not leave a comment.Andrew M.
Customer did not leave a comment.Steven H.
I was quoted $26. It was $41 when I picked up the truck. No explanation for why it was more. I was in a hurry so I didn't have time to ask why. If the website says $26, it should be the quoted price. When I got my final invoice it was $46, so I went over in mileage. I understand the jump from $41 to $46 but not the jump from the original quote.Ashley F.
I have rented various U-Haul trailers through Sterling Tents and Sandy and the other employees there have always been very helpful. Their commitment to customer service is extraordinary and the trailers are are clean, ready to go and on time.James D.
My reservation was in Penfield, NY. Having to drive 45 miles each way to pick up the trailer was a pain.Steven M.
Customer did not leave a comment.John C.
There was a mix up with the type of trailer that was to be available. Sandy at Sterling tent went out of her way to make sure I was satisfied.Richard M.
Customer did not leave a comment.Jill C.
Sandy was more than accommodating and extremely helpful. I would highly recommend this location any time you need a Uhaul.Tera B.
Customer did not leave a comment.Aaron B.
Customer did not leave a comment.Francis R.
Customer did not leave a comment.RICK B.
No recommendations. My rental experience was great.Eric H.
This location was about 45 miles away from my preferred pick up location and made it difficult for me to keep my appointment for the movers I had arranged to meet that morning. I understand that U-haul must have a certain amount of logistics problems in locating trucks in just the right places, and the website is very clear that pick-up and drop-off locations are NOT GUARANTEED, but it can make a move very challenging when you get a call just the night before your expected 7:00AM pick-up that you have to make an 80 mile round-trip to get your vehicle, and there is no guarantee that the previous customer may even have returned it, or that it will actually be available to you. The call that I got from â€œcorporateâ€ the night before was absolutely terrible. Luckily, the actual person at the pickup location also called an hour or so later to try to give some assurances that the equipment would actually be there, but she couldn't guarantee it either. That is kind of a crapshoot when you're planning a big one way move.Ron T.
Very helpful with hookup and leasing paper work.Richard A.
Customer did not leave a comment.Paul K.
Perfect example of what a U-Haul experience should be. Thank you Russ & Sandy.Michael H.
The fuel level on the van was incorrect and the floor mats needed to be cleaned up a bit more. It wasn't terrible, but could have been cleaned up a bit.Philip B.
Top notch place very informative Safety is highly ratedtony O.
Problem is the trailer did not show up where it was supposed to. I had to drive 25 miles each was to get it. Also it had no winch on the trailer so I had to buy a come along & chain to load the car so I could drive it home. VERY TROUBLESOME!paul H.
My rental had no ramp with it. Be sure ramp is included or let customer know.Patrice S.
Customer did not leave a comment.Peter G.
Customer did not leave a comment.Allison S.
My future reservations if I ever need a truck will be here! Sandy was great and it was a painless pickup and return. Thank youAllen H.
Very friendly and polite, alot better than other u hauls I've been inDavid S.
Customer did not leave a comment.Charles S.
Customer did not leave a comment.Horace T.
Customer did not leave a comment.Martin T.
Customer did not leave a comment.Holly C.
Not for this location, but in general U-Haul needs to get more equipment back in NY. It was hard to find a trailer available for what I needed. This location was great. Great service, accommodating, and easy to find. Will more than likely use them again when in the Batavia, NY area.Edward W.
Great ladiesPatricia B.
The people at sterling tents are always very friendly make doing business with them a pleasureKen H.
Battery died and needed a jump start and took over 35 minutes to get a hold of a uhaul representative, finally went online to log the service request. May want to staff appropriately for phone support as it could have been resolved sooner.Joe A.
Customer did not leave a comment.Samantha S.
Customer did not leave a comment.Joseph L Z.
Thumbs upBlake E.
Kelsey was awesome!Martin T.
Very friendly, professional customer service. Everything was clean, efficient. I was pleased.John T.
Changed location for pick up without telling me.Jacqueline C.
This is the 2nd time we have used this company within the last 9 months. Moving a lot of my parents things since they have passed away. This company has us on file which is a blessing. In case we forget what size we had. Very Good customer service ðŸ‘Friendly and will work with you time wise in returning ðŸšštruck cost effective. Very pleased with renting U-HAUL's here. Definitely recommend others to come here as well ðŸ¥°ðŸ’¯ðŸ’—Julie I.
Customer did not leave a comment.Kyle H.
Nothing ...everything was perfect the pickup spot and the drop off location and my vehicle towed it nicelyKevin C.
Everything was great!Bob M.
Very friendly and made sure i understand everything.Somvixay P.
Customer did not leave a comment.Charles C.
have the driver side door of the ruck that was used fixed. A gap in door caused outside air come in causing a loud noise.Also have the truck have cruise controlRichard S.
Customer did not leave a comment.Robert N.
Customer did not leave a comment.Richard M.
Customer did not leave a comment.Shane L.
excellent serviceJoe H.
T he whole process was very easy and the staff were very helpful and friendlyJoe H.
Customer did not leave a comment.Mark D.
Customer did not leave a comment.Shane L.
Customer did not leave a comment.DAVIDW H.
My rental agent Sandy was amazing! She was very personable and concise when explaining everything to me. She made me feel very appreciated for renting through their establishment.Eric H.
Customer did not leave a comment.Brian M.
Thank you for a smooth and quick rentalAmanda W.
Best place I've ever rented from!!!!!Victoria C.
Sandy was extremely helpful throughout this rental, and the previous rental as well.Bradford H.
Customer did not leave a comment.Brittany M.
Very friendly and knowledgeable about product and service was greatDaniel W.
Customer did not leave a comment.Scott K.
Customer did not leave a comment.Abbigayle K.
I've rented from this location multiple times always a Great friendly experienceJulian M.
Customer did not leave a comment.paul L.
The people were very helpful and efficient. The truck ran well, but had a faulty sensor for the left front tire. I look forward to doing business with this U-Haul again next month.Bradford H.
Sandy was great to work with, and very accommodating!James E.
Sandy did an excellent job as always which is why we go directly to her when we need to rent a trailer.James D.
Customer did not leave a comment.Timothy C.
The online reservation system was great! I was able to adjust the reservation by adding a day and changing the truck size the day before picking it up and it was ready when I arrived. Sandy at Sterling Tents & Awnings Inc was fantastic to work with. Very friendly and explained everything. The truck was pulled out front for me and running with the heat on! Great customer service! - KevinKevin K.
Very friendly and knowledgeable. Great experience through the entire process. Best rental location yet.JOHNC G.
The BEST location I've ever used !!Raymond O.
Customer did not leave a comment.Carol G.
Exceptional service. Two thumbs up!DAVIDW H.
It was Sunday no one was thereLisa R.
Customer did not leave a comment.LYNNP G.
The truck was very dirty. The cab and the box. The box was pretty bad. I didn't clean it either. I didn't make that mess. I purchased old blankets and sheets to put on the floor because nothing I owned was going to touch that. There is rust all over the door frame. It's pretty visible. Their were used face masks under the seat that were visible. The inside of the windshield was covered in grime. The truck suspension was noisy and steering was difficult. It wandered over the road and had a lot of steering play. I do love the personal at Sterling tent and that's why I've been a repeat customer. Never had anything other than praise until now. The truck condition however was just so bad. Very poorly maintained.EDWARDJOSEPH W.
Very friendlyDiane S.
Excellent service at this location.David N.
Customer did not leave a comment.Gregg W.
Customer did not leave a comment.Kevin S.
Owner was Magnificent, will definitely want to deal with this U-Haul Location again !! He was Very Courteous, etc.Raymond O.
Customer did not leave a comment.Vincent D.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Darwin G.
Customer did not leave a comment.Gerry M.
Customer did not leave a comment.Daniel B.
Customer did not leave a comment.cHRISTOPHER P.
Customer did not leave a comment.Marcel M.
Excellent customer service. Great place for rental. I'll be back.Charles B.
Customer did not leave a comment.Michelle W.
Customer did not leave a comment.Karen H.
Sandy very pleasant and friendly. Professional. Will definitely reccomend .Michael H.
Customer did not leave a comment.John F.
CONTINUE AS ISMICHAEL R.
The pickup location personnel were friendly and provided good customer service. The truck however was not well maintained as the battery needed to be replaced the day after I picked up the truck causing me to delay the start of my trip by 3 hours. Additionally the air conditioning did not work making the 6 hour trip in 90 degree heat miserable.Connie Z.