Employee came in special on Sunday to get me set up! Outstanding service!
Arthur S
Customer Reviews for Sterling Tents & Awnings
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck I rented was leaking through the over cab area, nonetheless the truck did what we needed to do and didn't ruin anything I just had to replace 4 boxes. It was raining though almost the entire 24 hours of having the truck so things happen, still good people, quick service, reasonable rates. Thanks
Storm LThe people at Sterling were wonderful. However the failings of the UHaul website/computer system caused it to take us almost 2 hours to pick up our truck which put us behind our schedule.
Steven Kapp is not terribly friendly to use
Anthony PDuring a snow storm go figure and everything went nice and smooth..
Scott WExtremely easy process, customer service was excellent.
Jan HYes I drive van I had very hard time getting up in it..I close to fall down from the van.. but anyways it's very much great van.. and it doesn't eat gas alots either.. BUT ONE THING U GOT MAKE A HOLE BEHIND THE SEATS CUZ THOSE HOLES WHEN YOU LOOK BACK U REALLY CAN'T SEE... NEED OPENED HOLE NOT LOOKING THOUGH THE HOLES DRIVE U CRAZY....
Terry EThere were minor problems with the drivers seat belt ( it didn't always lock in). The belt seat alarm would sound even though the seat belt was properly clasped. Sandy was a gem. She made the process simple and efficient.
Gus GThey were just the best people to deal with.
Russell MUsed the 1-800 number to reserve a truck to empty a studio apartment in Batavia and to drive it to Greece in storage. Was talked into using mobile check in as the store wasnt open on Sunday even though I lack technical skills and I use an old cell phone. Was reassured that mobile check in was quick and easy. Spent 20 minutes outside of facility trying to figure out where and how to get key to reserved truck. Went back into car as weather was wet, cold, windy to call customer service. Spent 60 minutes on phone being talked through the whole phone process. Finally got key and started truck while I cleaned off snow from windows to out of. Drove 2 miles down the road to apartment and landlord left. Tried for 20 minutes to get a hold of landlord to come back to apartment to let us in. Finally get a hold of landlord and he would not return to apartment complex that day as he said he waited to long for me (we were on the phone with U-Haul). Had to return to truck to the same U- Haul location 2 miles down the road. So basically my time, money, energy was wasted for nothing.
Kimberly PIt was very hard to figure out which truck was mine, just confusing but once I found it then it was all good
Emma FAllows after hours drop off with key drop box.
Michelle SRussell was nice and got me on my way in no time
Jordan DVery helpful
Laurence SN/A
Joseph TAll good 👍
Richard MVery easy pick up and return process for the trailer.
Brian JEfficient!
Donna PThey are always helpful and friendly, and I would recommend them to anyone looking for a U-Haul vehicle
Ricky ABest customer service
TIM PI overfilled the gas tank by a quarter of a tank. How do I get reimbursed?
Michael HHonestly, I can’t think of a thing that would have made the experience better
Rick BThe truck was clean, but needed work: exhaust, especially transmission in my opinion. The truck rattled and it took a long time to change gears. It served my purpose. I would not recommend this truck on long hauls. Should be serviced.
Calvin KSterling Tents was excellent to work with. Very friendly and helpful. Highly recommended this location!
Derek SThis is the most professional and friendly place i have ever been not just for renting trucks > i mean ANY Business they went out of their way to help me with all my questions and they were even there on their day off WOW i give this place a extra star ⭐️ 6 out of 5 stars above and beyond
John MVery friendly and attentive staff.
Scott SThe ladies were great and very accommodating. Listened, and helped me out so much. I was in a motorcycle accident recently and they helped me get everything set up.
Skyler GI’ve rented from this location before, they’re always friendly, very helpful and I always tell them thank you for a great experience.
ed mNothing. all the personnel there are very friendly and helpful.
Frank CVery nice people, the best !
PETER OALWAYS GRAT SERVICE FROM STERLING TENTS!
Dan CGreat customer service wouldn’t change anything
Doug EThank you. Everyone was very friendly. Sincerely Toni Jeerings
Antoinette JGreat service!!
June FExcellent customer service at this location!
Jeffrey CFriendly service
Ken HEverything is fine
Jennifer ATalk with your rental locations about the equipment. I live in PA and went to NY 4hr one way to look at it truck to buy and was going to tow my car home, I had a Tow Dolly reserved at another location they called me while I was ar the dealership at 430 to tell me the dolly had a flat tire and wouldn’t be available until the next day. I called U-haul to find another one they did but were closing at 5 so I had to rent a room and stay all night in NY which wasn’t planned. And the next AM pick up the dolly from Sterling tents and awnings.Both rental places were extremely nice and friendly. But if the Dolly would have been available at the first location the dealership was willing to take me to get while they were detailing my truck . So I would suggest keeping in touch or having your locations do an equipment inspection. But overall it was a good experience.
justin HGreat staff
John LThank you Very accommodating.
Kevin WSandy was excellent, professional, and very responsive.
DAVIDW HI called and told them I would be late. They cancelled my u haul, the back was not swept again. And the steering is horrible.
Susan MSandy and the whole crew were great. Then 7 deer rolled up in the back to see me off. Perfect.
STEPHEN CNot a thing! Extremely accommodating!!!
Nicole TExcellent service, pickup was fast and easy! Highly recommend Sterling Tents.
Michael FI do t know how to answer this. There was nothing wrong with the location. They were closed when I picked up the truck and the uhaul website said they would be open. I had to use the mobile app and it was one of the worst experiences I’ve had with technology and I am pretty well versed in using apps for many purposes. Screens would freeze or prevent me from moving on. UHaul experience was terrible. But Sandy from this office was very helpful on what seemed like her day off. Thanks Sandy. Uhaul… you need some work.
David KThey were very professional and courteous and ready to help in anyway. Very pleased with their services.
elizabeth wNothing, everything was great
Kevin CNot a thing! We were so well taken care of ! I would definitely recommend this location!
Kim AVery accommodating. Great people!
LAWRENCEH WVery friendly. Made the process very easy
Ricky ASterling offers the best customer service
Lydia BThe original location I was to pick up the vehicle at was closed. I traveled over 2 hours for this vehicle reservation. I called U-Haul and the representative stated that there wasn't even a vehicle in that lot that I requested. I then was told of a different vehicle at a different lot. I went to new lot at new location. The window was cracked upon receiving the vehicle. Various dents, etc that I documented in pictures. The whole process was a headache.
Lyndsey TPricing is ridiculous, vehicle says 19.99 day only used for 4 1/2hrs & was charged 79.99 for the day WTF online experience is quick & location excellent but pricing total bull shit, I was in a time crunch just need to get job done figured it would get straightened out at checkout
William THave the vehicle there on time as appointed.
Genevieve S