I reserved and was charged for an appliance dolly but there was not one in the truck for us. We had to complete the move between the time this location closed and before they opened so we didn’t have an opportunity to go back and get the dolly. The Uhaul mobile check in and check out process is so tedious and time consuming. I will never use that option again, even if I have to rearrange my day to get to a location that is open during the time I pick up and return the truck.
Michael M
Customer Reviews for Steve & Jerrys
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Plan on using them again
Joe VSuper easy great experience I have some trouble with the app returning the vehicle but other than that it was good.
Amanda SDo trucks typically have cruise control? Would make long drives more comfortable.
Jeffrey NMake sure the inside of the truck has been swept clean. When a customer pre-orders moving pads, make sure they receive them. DO NOT SELL THEIR PADS TO ANOTHER CUSTOMER! Do not treat customers rudely when they ask questions.
Gladys KGreat customer service!
Kim EDespite being explicitly told there would be a service charge for returning the truck with less than 30% gas, the truck had less than 15% when I got it, meaning I had to go to a gas station almost immediately when I was already in a huge rush. Maybe take some of that money you get from charges like the one mentioned above and actually fill the gas tank...
Tavis QTruck was great and seats were very comfortable. Steve & Jerrys are very nice and knowledgeable. Highly recommend! Thanks Chuck B.
chuck bExceptional service at Steve & Jerry's. Super nice people and really efficient with the check-in/out process. Very well stocked with moving supplies to purchase (boxes) or rent (dollies). I am a repeat customer there for a reason.
Sean DThe trailer could not be returned anywhere but to the point of return due to an R code. We had trouble with the truck and it cost us an extra day because we could not make it a one way. Luckily we were able to fix the vehicle and made it back with it.
Richard GI've rented many trucks through the years for personal moves and this has to be the very best rental location. Well stocked with moving supplies and plenty of trucks. The rental agent (owner?) was very quick and efficient getting me on the road and the return was effortless.
Sean DCleanly place & they went above and beyond to make a happy customer when they weren’t obliged to :)
Camron CThe staff was so helpful in getting me upgraded to a larger truck than what I was able to reserve, and this made my move so much easier.
Amy TGreat customer service!
Kathleen POutstanding customer service!
Crystal KWe were rented a ROACH infested truck without our knowledge. The pickup location (somehow) overlooked the cleaning and sanitation of their vehicles. WOULD NOT recommend pickup at this location in the future.
Matthew MGreat experience, thank you!!
Garrett SIDK how you could improve this process- I rented the truck online, stopped in to change the pick up time, picked the truck and dolly up in person. Very smooth, efficient and simply process. Everyone I spoke with was nice, knowledgeable and willing to help!
Cheryl BI got the truck with 3/4 fuel. when we took it back it was full. Did we get an adjustment for this? With the cost of gas it's a pretty big deal.
Joy DVery friendly and helpful staff
Michael WEverything was really fine except we were charged for renting a furniture dolly, that we wanted, but there was no dolly when we got the truck. It was fine, we managed without it but we were still charged the $7.00 Other than that it was a great and easy service
Eric SIn the end was satisfied with both places but figured I would get some of the almost 400 back.
Tim PI really only have one, they are very professional and very friendly.
Sharron kWorkers were extremely kind and helpful.
Lois ROutstanding Service, Thank you U-Haul. I've been using U-Haul for over 49 years and never received less then excellent service,
Gary MAbsolutely outstanding
ROBERT STires were bald on the truck and we got stuck in the mud. Getting though to the service line was not good. I ended up hiring and paying for a towing company to pull the truck out of the mud
Katherine BOwner was very kind and friendly.
JAIMIE VMy service from this location was great.
Nicholas RVery friendly. The return was so easy. Rented the U-Haul truck to move my daughter. Would highly recommend!
James SAfter onloading the truck,we started it to leave and the check engine light came on and the truck would not shift into gear, the power brake pump didn’t turn on and the truck only idled and would not rev when depressing the gas pedal. We shut the truck off and restarted it then it worked. Uhaul needs to check the service and operation of the trucks before renting.
TAMMY HVery positive experience
THOMAS PNo need for improvement
Richard TSteve & Jerrys is amazing. They made renting a truck easy and quick.
WILLIAM HSteve and Jerrrys was great
CHRISTINE BWonderful friendly customer service
Thomas MThey were closed when I dropped off the truck.
Brent WWish I could if picked up from Steve and Jerry’s as they were really close to my home but didn’t have any trailers available 😩
JOHN MMake sure all tires are in good condition. Had one blow out and took over an hour on the side of a busy highway, high heat outside, before someone came to fix tire.
DEBORAH POnline truck pickup was a cool feature! Definitely do it again if I need a uhaul truck!
Mike CWe did after hours drop off
Sarah RI was lucky to have booked well ahead of my moving date.
ANTHONY MThe no contact pick up and drop off experience was bad. Way too many steps to perform online. Pictures would load to dispute damage. Had to call customer service, waiting 20 minutes on the phone, and try again. Overall tried 5 times before sending pics to customer service rep. She was wonderful! Drop off had less steps but still a pain.
Sandra FDropped off using 24/7 truck share. Drop box was easy to find.
David OStaff friendly and helpful!
Sarah SWhat started off as an unsure experience due to my reservation being changed twice, then a major issue with the mobile check in to pick up my truck, the lady working at this location was very sure to take of me. She took her time, did all that she could to make sure I was checked in and able to get my truck. I would certainly recommend this location to everyone!
deedra bI was guaranteed a refund of $100.00 at drop off. It was in my paperwork. Never received it. I'm on SSDI, if I would've known the contracts were false, I would've used a different company.!.
Adrea B