Customer Reviews for Stevenson Ranch Auto Repair
(U-Haul Neighborhood Dealer)

111 reviews

25340 Chiquella Ln   Stevenson Ranch, CA 91381
(No customer parking!)

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 12:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

25340 Chiquella Ln
Stevenson Ranch, CA 91381
(No customer parking!)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 12:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

This is the best location I've ever been to!!! I've used uhaul in many states and locations. Hands down the best Service

Francisco M. 
Rating:
5.0

Customer did not leave a comment.

Adam C. 
Rating:
5.0

Wish. I knew that location closed so early, rented a truck at 1130 got back at 330 and it was closed

RONALD L. 
Rating:
5.0

Customer did not leave a comment.

kenneth R. 
Rating:
5.0

Customer did not leave a comment.

CHARLIE A. 
Rating:
4.0

Customer did not leave a comment.

Aaron R. 
Rating:
5.0

Excellent place. Cesar and his people are high quality.

Rob H. 
Rating:
5.0

All good.

MICHAEL Y. 
Rating:
5.0

Customer did not leave a comment.

HANY A. 
Rating:
5.0

Excellente customer service!!

RAFAEL M. 
Rating:
4.0

The people were very courteous and helpful. The truck needed a Wash.

RONALD L. 
Rating:
3.0

I was told there was no drop box at the location, but there was I was billed for an extra day by the off site location, but I turned it on time.

Jerry B. 
Rating:
2.0

Van was dirty inside and out. No help was given when I asked for help with returning.

NORA W. 
Rating:
5.0

Customer did not leave a comment.

VICTORIANO M. 
Rating:
5.0

Everything was quick and easy. It was great.

Marcell G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

The cargo van was very clean and easy to drive. It was a very warm day so I appreciate the fact that the air-conditioning worked wonderfully. The gentleman at the location were helpful. I would definitely rent here again.

DEDE W. 
Rating:
1.0

The drop-off location was literally right next to a Shell gas station. I precisely filled my gas tank to the 3/4 level, where it was when I got my vehicle. I then dropped-off my U-Haul truck off at exactly 9 AM, right when this place opened. The man in attendance was too lazy to give me a receipt. He took my keys and wouldn't give me *any* documentation for my return. More than one day later, I still had no documentation for my return. I called three times without response. On the second day, I was informed that I would get my receipt by noon. I didn't. On 1:12 p.m., I finally got my receipt ... which said I returned the vehicle at 1:07 PM, which was bullship. I returned it at 9 am on the money. They also claimed I was "short" on the gas, when I had just personally filled-up the tank minutes prior to the drop-off. I was charged an extra $25. This was the worst U-Haul rental experience I've ever had. The most unprofessional return I've ever had. Moral? When you return any vehicle, and take photos of your vehicle in front of the establishment, and take photos of your gas tank reading. EXIF data will be stored for reference. I don't think I will ever use U-Haul again, based on this bull ship experience.

John K. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

All of the people working there were really nice.

Ryan H. 
Rating:
1.0

Truck was unwashed and very dirty, including the windows which could be a safety issue. Was not advised that I needed to refill the gas tank before turning in the truck.

STEVEN M. 
Rating:
1.0

Customer did not leave a comment.

Patricia L. 
Rating:
4.0

Customer did not leave a comment.

ERIN C. 
Rating:
5.0

Cesar was professional and made the arrangements just as we wanted.

ROBERT B. 
Rating:
5.0

Great experience.

CLIFF G. 
Rating:
5.0

I was apprehensive at first because the last time I used U-Haul at another location, there was very poor signal which made using the app incredibly frustrating. However, no problems with signal strength there. Thankfully, there was someone at the office who helped me get checked in with no problems. Everything went smoothly-from the check in to the checkout. I had a great experience and won't hesitate to use them again

ANJOLIE L. 
Rating:
5.0

Extremely knowledgeable gents. Answered all my questions. Recommended the correct truck with out making me feel upsold. The additional space was welcomed.

LUIGGI C. 
Rating:
5.0

Customer did not leave a comment.

MORGAN P. 
Rating:
5.0

Customer did not leave a comment.

GEORGE A. 
Rating:
5.0

Customer did not leave a comment.

KARYN B. 
Rating:
5.0

They Never tell me the I have to pay $25 fee for clean the truck , when truck was clean , I use just for move one bed And they charge me $25 extra for leave the truck after they are closed

ELVIN D. 
Rating:
1.0

TERRIBLE SERVICE! Miscommunication on 7 different issues! However, Jason at the Lake Forrest location was understanding and helpful.

WILLIAM B. 
Rating:
4.0

Customer did not leave a comment.

CANDICE C. 
Rating:
5.0

Very happy with service

Michael Y. 
Rating:
4.0

Customer did not leave a comment.

Jose G. 
Rating:
5.0

Customer did not leave a comment.

Roberto G. 
Rating:
1.0

The person who rented the truck was unhelpful. There was no place to park. The billing was not explained to me. The provider of the truck lied to me regarding the process. It was awful I will never go back and let everyone know how awful it was

MICHAEL C. 
Rating:
1.0

This was the worst experience imaginable. I have called numerous times to correct my overcharging and nobody has bothered about calling back. The van was filthy and I reported this to you guys. The guy who checked me out the van was rude and my personal vehicle was put at risk because I was told not to park it on the site. I was told to park at McDonald's or Denny's across the street. Who does that? I was charged a cleaning fee on self check out because I reported the car filthy when I got it filthy. With Covid going around this is unacceptable. I gave you time to try to correct my issues. I will call again because I want my money. You have lost a customer.

MICHELLE L. 
Rating:
5.0

Customer did not leave a comment.

VALERII C. 
Rating:
4.0

Customer did not leave a comment.

BRYCE M. 
Rating:
5.0

Customer did not leave a comment.

Angel R. 
Rating:
1.0

Arrived at location at the designated pick-up time. The person managing the shop couldn't find the keys to the rental van, and spent forty minutes looking for them before giving up and offering me a box truck. While I was waiting, another customer came to pick up a rental, and was told that they "hadn't had a chance to clean it yet, so go check and make sure it's okay", which is pretty terrible, but absolutely UNACCEPTABLE in the middle of a pandemic. That customer decided to leave and rent from someone else. Suffice to say, I will NEVER be coming back to this place.

Kyle M. 
Rating:
2.0

Customer did not leave a comment.

Jorge S. 
Rating:
4.0

Location was great. Pick up and drop off was easy. The van was pretty dirty, inside and out. Otherwise the van ran great and was perfect for our needs. I would rent here again.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
2.0

The windshield was dirty & I'm not even sure the truck was cleaned or sanitized. Due to the Pandemic are the vehicles suppose to be sanitized, nothing was mentioned to us. We swept out the back of the truck prior to retuning it & there was dirt, dust & a Q-tip in it from a previous renter. It was obvious this truck was due for maintenance, it sounded like it needed a tune-up, fortunately our rental was local & we only needed it for 3-1/2 hours.

ROBIN J. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Cole C. 
Rating:
5.0

the drop off was perfect.

Dylan T. 
Rating:
5.0

Mobile check in did not work. We had to call customer service and this delayed my rental by 45 minutes

Michele C. 
Rating:
5.0

It was absolutely perfect in every way. Could not think of any improvement.

Armin A. 
Rating:
1.0

The owners of this rental place were not very cautious of the covid19 guidelines they were mask less upon entry, didn't practice social distancing and had family and friends coming in and out of their business without masks and not social distancing. I don't think they sanitize their vehicles because when I got into my rental there was some small trash in the floor and I don't think they actually inspect their rentals after each use let alone clean them. Never coming here again.

Yuliana H. 
Rating:
5.0

Customer did not leave a comment.

JENNY S. 
Rating:
5.0

Cab was dirty - sticky and required additional cleaning to meet my needs.

ANGELA M. 
Rating:
5.0

I dont know of anything, Francis was so helpful with the check out assisting me with the taking of the pictures required ,

Jenanie B. 
Rating:
5.0

Customer did not leave a comment.

Sydney B. 
Rating:
5.0

Everyone was very friendly and professional! I would come back again and tell my friends. One thing , we rushed to bring back the U Haul on Sunday and it was closed.

Fran C. 
Rating:
1.0

I reserved a 8 pick up truck, when arrived at this location, there was nothing there. Agent asked to wait, I said I couldn't, because I already had plan the schedule for that day. There was only a 10 box truck left that I ended renting and paying more. Uhaul never apologize for the time they made waste here . They should keep better control of their vehicles inventory. Not having a vehicle there that was reserved days ago, is bad business.

LUIS A. 
Rating:
5.0

Owner was very Pleasant and helpful. Transaction was easy and Quick.

Nadine D. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN K. 
Rating:
5.0

Keep your presence in the Valencia/Santa Clarita area.

Merlin W. 
Rating:
5.0

I asked for 12 moving blankets. I got 5. And 3 were in the floor of the truck. Other than that, the rental was good and the location was great

CATHIE W. 
Rating:
4.0

The online application needs work. it took us a long time to get processed and get our rental Van. The verification process needs to be more streamlined.

Marvi S. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
2.0

Very casual greeting. Was advised to just drop off key. No inspection or help in check in. Charged an additional mileage fee for UHaul location changes.

Clinton P. 
Rating:
5.0

Customer did not leave a comment.

maria L. 
Rating:
5.0

Customer did not leave a comment.

Alan B. 
Rating:
3.0

Customer did not leave a comment.

Peter B. 
Rating:
5.0

amazing experience, Thank you!

Amy E. 
Rating:
5.0

Customer did not leave a comment.

Brett S. 
Rating:
5.0

Better rates would be preferred. Although the estimate was accurate, and it was fair, who doesn't like to save money lol? So maybe a discount or coupon for referrals or returning customers.

Christian S. 
Rating:
4.0

Friendly staff.

Jason C. 
Rating:
1.0

This truck had graffiti on the side. Incredibly embarrassing. I moved into my new house with new neighbors looking like I came from the hood. TO make matters worse, it only had 1/4 tank of gas when I picked it up. I will NEVER EVER EVER rent from Uhaul again. It was the worst moving experience of my life.

Trenton I. 
Rating:
5.0

The man who handles the rental was nice, the truck ran well, overall it was a pleasant experience.

Jack G. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
3.0

Note: The vehicle appeared to be fine upon pickup. However when I got to my house and opened the box door to check if it was clean, the deck appeared to be wet. (Which seemed strange but thd vehicle was parked at an angle tail higher than front of the vehicle, so I thought it was just rain running down hill from the outside exposed edge of the box deck to the inside of the box deck). There was no visible damage inside the roof of the box. In the morning before leaving for the moving site, I opened the box door again during a rain storm to check it and water was pouring into the box front right corner & there was a pool of water on the deck. We determined that the vehicle had been slightly (almost imperceptibly) damaged on the box roof at some time in the past from striking an over hang which broke the box seal. Unless it was raining, you could not tell as it obviously would not be leaking. NOTE: I did not damage the vehicle in any way. This occurred some time in the past by another renter. Due to the time of the move it was not possible to go back and swap the vehicle prior to the move as we needed to be on-site with the vehicle before the Uhaul vehicle provider was open. We swept the water out the box then traveled to the moving site. Covered the deck with absorptive blankets, loaded the vehicle covered the contents with tarps inside the box and traveled to the destination. (2) mattresses were wet upon arrival. The mattresses were dried by hand.

Jerry M. 
Rating:
5.0

Customer did not leave a comment.

Juan B. 
Rating:
4.0

Good service. Cesar very helpful and pointed out everything you need to know.

melanio B. 
Rating:
5.0

Customer did not leave a comment.

RENE P. 
Rating:
3.0

Pickup time said 8. But the shop didn't open until 8:30

Shane M. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
4.0

Customer did not leave a comment.

Sandra P. 
Rating:
5.0

Customer did not leave a comment.

Guillermo M. 
Rating:
5.0

We rented the Cargo Van (really nice van). It holds a lot and was easy to drive. We rented it at Stevenson's Ranch Auto repair, very nice person! The price was reasonable, if we need to rent it again we will go to this location. Thank you!

Marjorie E. 
Rating:
5.0

This was a fabulous experience. It was easy to reserve the van online and the Auto Repair place personnel were so sweet and friendly. Very accommodating

Erika K. 
Rating:
5.0

Wasn't a normal u-haul place...the guy who took my information , and helped me was nice and helpful..

Tom H. 
Rating:
5.0

Nothing so far.

Romer V. 
Rating:
5.0

I think the ODO meter reading was wrong compared to the contract. I did a round trip that should be 65 miles and it said 130.

Nalis P. 
Rating:
5.0

Nothing the service was outstanding

Edward G. 
Rating:
5.0

Nothing Cesar was great

Reynaldo R. 
Rating:
5.0

Customer did not leave a comment.

Milenia E. 
Rating:
3.0

It took to long to release the truck. Almost an hour. Too much back and forth.

marisela M. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel S. 
Rating:
4.0

Location was very near my home, but the parking is virtually nonexistent. Cesar who drew up my contract was very helpful courteous and timely.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Janet R. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

Customer did not leave a comment.

Antony M. 
No reviews have been submitted for this location.

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