I had pre checked on line so the entire process was smooth and efficient. I will go there again if I need a trailer.
Robert L
Customer Reviews for Stewart Williams
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The rental was smooth and easy. The customer service was excellent.
JAMES JApp is not consistent. I rent from U-Haul several times a year and often have issues with the App. Was unable to return the rental via the App after returning. Please improve.
Gregory BI had to use the insurance I purchased and everyone was extremely helpful, especially Stacey at Stewart Williams company where I rented the equipment. Five stars for all!
Warren EEverything was great and everyone was very helpful. Thank you again
CARISSA GI did not know that for a cargo van (which I reserved) and the pickup trip require a major credit card to use (even though you can change the payment at the end to a debit card). I have only ever used the big box Truck before, which you can use a debit card for no problem. This was crucial information as, thankfully, my sister was with me to provide her major credit card to use the cargo van. Then at the finish I switched it to pay with my business debit card!
Brittney LThis was the worst experience I have ever had. I rented a truck specifically from a location less than a mile from my house. The next day I was sent and email that I now had to travel to a location over 10 miles from my house. This may not seem like a big deal to you but this adds money onto your trip. To my surprise later in the day it is moved back to my original pickup location. The next day I get another email saying that the pickup location is now somewhere else. Again this location is much farther from my home. This is a crooked way to run a company. People go to a location to schedule a truck because it is close. No one wants to drive across town to get a truck and then have to travel at .99 cents a mile just to return the truck. And not to mention you have to fill the truck up with gas as you travel back to the location. So there is more money spent by the customer. I understand profit must be made but treating customers this way is not how you maintain return business. The only reason the stars were good is because the person at my pickup location was nice. That is it. It has nothing to do with U-Haul.
JAMES KLove them there great
Pamela CNot sure that you can improve. Very well executed.
Christopher EI noticed rust on the mechanism to hold the strap down on a car dolly was making it hard to release after the car is on tight. Otherwise, the facility and people were very kind and I was successful in moving a vehicle.
Billy PJusya parking lot to drop off
Marcus BWe dropped off after hours. Didn't come in contact with anyone.
CHRISTIE HJosh and Stacey are personable and alway very professional. I have rented at their location several times and it’s always a great experience. I won’t rent from anyone else. I rarely leave reviews but they really deserve five stars.
Kevin LCustomer service clerk was very friendly and efficient.
Lorri VTruck was dirty, mirror was broken and the truck k Lu had an 1/8 of a tank of fuel. Not to mention the wipers were destroyed.
Scott FI was supposed to pick up 3 minutes from where I was supposed to load and it was changed without my knowledge to 30 minutes away from my location. Not only did this cost me more for gas it was very inconvenient and terrible customer service.
David SI was greeted before the store even opened. Stacey was charming, friendly and efficient at getting my paperwork done and getting me on the road. Five stars for everyone, especially Stacey! I will definitely use this location again!
Warren ENeither cigarette charge port worked. Had to stop and buy a power stick so my GPS wouldn’t die. Truck drove hard. No pickup. Steering extremely loose. Staff was very friendly.
Daniel CYou ask questions in a survey that only give you answers to suit your agenda and don’t want to hear criticism
brett jThe first truck the check engine light was on and it was dirty. It had chewed up gum in the door. I was to pick up at 6 am through the phone. It took almost an hour to do only to have the truck not working properly and have to turn around and drop it right back off. I had to wait 2 hours for them to open to get another truck which was stinky and leaking water from the inside handle all over my legs. It was not a good experience. I was told by the phone rep I would get a credit I would just need to talk to the location when I drop off the truck. The location told me they don’t do credits I need to talk to uhaul.
Theresa SGreat experience. Woman working at Stewart Williams was a huge help!!
Deanna WCustomer Service was exceptional.
Scott aGreat experience
Lorna WSome signs outside to indicate that it is primarily a furniture store, no way to know that the business is the rental location.
Kevin JI picked up on Saturday and was told that I could bring the van back on Monday morning because of the location being closed on Sunday. I returned the van 30 minutes ahead of when it was due to be returned and was then told that I would be charged for two days. I’m not happy about this and will not use or recommend this location in the future.
Adam LNothing everything was great… and the beautiful lady at the front desk was amazing
Dominic BUHAUL advised they would give a 50 credit bc the trk was not ready at 7am as the agreement. However, I did not get a credit. The trk itself was beat up and trans slipped
Charles CStacy was very helpful and professional. And she also had a great personality. If I have to rent another part of the equipment I will definitely go back to Stacy. She should be compensated on her U-Haul rentals and if I hadn’t already left the building I would have given her a tip. Tim Donahoe
TIMOTHY DKind and helpful at this location.
Katherine SWe went through a rain storm, found out quickly the trailer leaked. Unfortunately got some our stuff wet and ruined a few things.
jason mMy favorite place to rent from. Just wish they was able to keep more variety. Highly recommend
JODY EEverything was great!
Carole WGreat Service.
STEVIE NIt is too far from Hendersonville and doesn't open until 8am
johnathan bNothing
DEBORAH BI wasn’t able to log in...time to log was expired too soon.
edgar rI could not return through mobile app. Every time I tried to upload a pic of the cleanliness of the trailer it would freeze up.
albert fThe truck definitely needs some work done to it or maybe it just needs to be retired. It had me nervous driving it with a full load.
JESSICA CThe steering link was loose. Maintenance may be in order. It was hard to drive without it wandering.
Jay REnsure the safety of your customers by providing them vehicles that are in fact safe to drive; the vehicle I received had so much play in the steering wheel that it was difficult to control and keep straight on the road.
Gary M