Customer Reviews for Stoicheffs Auto
(U-Haul Neighborhood Dealer)

3755 reviews

2131 N Atherton St   State College, PA 16803
(No parking available during the rental period)

(814) 237-0665

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(814) 237-0665

2131 N Atherton St
State College, PA 16803
(No parking available during the rental period)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: 9 am - 1 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Probably worst customer experience i've ever witnessed.

GEORGE R. 
Rating:
2.0

While the truck was in fine condition, the store front windows have two massive "Trump 2020" signs as well as a disparaging sign about President Biden. At this point (July 2021), this display is clearly meant to intimidate. I will never rent a truck from this location again.

VILMOS M. 
Rating:
1.0

The employees here are extremely rude. As soon as we arrived, they yelled at us to move our car into a parking spot that was then immediately taken by another employee. They don't offer any short-term parking, which means that two people are necessary to pick up a rental. There was an extremely long line and the employees did not care/did not try to help people at all. The employees here may have been the most unpleasant people I have met in this town. Their store is also plastered with huge Trump signs. I have told everyone I know to avoid this location.

Ashika V. 
Rating:
5.0

Very nice and efficient people

Dana M. 
Rating:
1.0

Customer did not leave a comment.

Bekir B. 
Rating:
1.0

Staff were outwardly rude at check-in. During my trip several indicator lights came on in the truck. I will never use this location again to rent a U-Haul.

JENNIFER M. 
Rating:
1.0

Upon returning the vehicle, the establishment accused me of spilling oil and trying to return the vehicle without cleaning. This was the most disgraceful experience I have ever had to endure. Sure I wasn't careful to inspect the interior of the truck when I received it. That was an accident. I acknowledged as such to this facility and indicated I was willing to pay the $50 fee. But that oil spill was not from me. This is despicable and pathetic service. I do not recommend this return facility. I also encourage UHaul to contact me for more information. Stay away.

Lawrence B. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE B. 
Rating:
3.0

Customer did not leave a comment.

ADAMS T. 
Rating:
3.0

The hand cart that I received was bent. Specifically, the bottom plate was upward so that the angle between the hand cart frame and the bottom plate was <90 degrees. This made it very difficult for a single user to stack more than 1 or 2 boxes on it. It also made the handcart very unstable when free-standing on its own. I was unable to bend the bottom plate back into position on my own.

Evan B. 
Rating:
2.0

My reservation was somehow changed from 8am to 9am without any notification so I arrived too early to pick up my truck and had to wait until an hour prior to 9am. I also waited almost 20 minutes to be approved through the truck share online process. Overall set us back almost an hour in our moving process.

Rachel K. 
Rating:
3.0

Customer did not leave a comment.

SARA E. 
Rating:
3.0

Political signage extremely uninviting & possibly offensive to some.

KAREN H. 
Rating:
4.0

Could do without the Trump signs everywhere you turn

JOHN M. 
Rating:
3.0

The mileage charge .79 per mile is way too much. I would never consider a long trip in one these trucks .

CRAIG S. 
Rating:
3.0

The messy aisles and an unshaven, authoritarian counter person were consistent with the expectations set by the huge pro trump and anti Biden signs.

GARY N. 
Rating:
1.0

Customer did not leave a comment.

KEENAN E. 
Rating:
5.0

Was initially put off by the numerous Trump banners outside but the person was extremely helpful and understanding :)

MARLENA M. 
Rating:
5.0

Affordable price

SAINAA J. 
Rating:
5.0

Customer did not leave a comment.

IBRAHIM A. 
Rating:
1.0

The many political signs were extremely off-putting. Also, they charged us for almost a half tank of gas even though we had just filled the tank to the same place it had been when we originally got the truck (and had photos + receipts to prove that).

Logan V. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP E. 
Rating:
5.0

The 26' truck had a tapping sound which concerned me when I first started to drive it. I thought the valves were tapping but as I listened closely, I determined that it was an exhaust leak, which was not something that would stop the truck from running. Also the battery light kept coming on and I could tell the batter was low when I started the truck. Lucky for me it started.

SUZANNE B. 
Rating:
1.0

Incredibly rude staff. Will never use again.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

Julie M. 
Rating:
4.0

Uhaul was great and reliable. Much more reliable than trying to hire movers. Only thing that kinda stinks is the fuel economy. Those trucks drink gas, but it's kinda expected.

BRETT R. 
Rating:
5.0

Very friendly and helpful.

MICHAEL L. 
Rating:
4.0

Good transaction, keep the good work...

STEPHON C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH K. 
Rating:
5.0

Great staff ,super clean vehicles and very well maintained equipment i qill do more business at this location ⭐⭐⭐⭐⭐

JONATHAN E. 
Rating:
4.0

Parking can be a little tight at this location, but staff was efficient and friendly.

WILLIAM E. 
Rating:
4.0

The location was fine but using the 24/7 application was NOT fine. We struggled because of all of the settings in the phone. We ended up having to contact via phone to get walked through it. More clear instructions prior to sitting in the parking lot (we were there for 30 mins trying to get a truck) are recommended. I won't try to use the app again.

Jen C. 
Rating:
2.0

Need to take down political signage. Should have no part in a business that is directed towards all political parties.

Benjamin C. 
Rating:
5.0

Customer did not leave a comment.

PHILIP M. 
Rating:
3.0

Customer did not leave a comment.

DEAN M. 
Rating:
5.0

I've rented from this office before-absolutely first rate!

J S. 
Rating:
5.0

All good.

MICHAELGERARD M. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN M. 
Rating:
5.0

Customer did not leave a comment.

TARA M. 
Rating:
5.0

Customer did not leave a comment.

Lilybeth C. 
Rating:
5.0

Customer did not leave a comment.

Rodney T. 
Rating:
4.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

AKHLESH G. 
Rating:
5.0

Nick is always awesome.

JONATHAN P. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
3.0

They had plenty of notification and time to prepare for my equipment pickup. When I arrived for pick up, I inspected the equipment as I always do. Upon opening, I discovered wood chips and dirt covering the bottom of the trailer. I had to tell the attendant to find a broom or blower to clean it out.

Matthew D. 
Rating:
4.0

Customer did not leave a comment.

Luyi H. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
2.0

Filthy store , not very friendly staff

Michael E. 
Rating:
4.0

Customer did not leave a comment.

TERRY B. 
Rating:
5.0

Customer did not leave a comment.

DANIELBRUCE P. 
Rating:
4.0

The overall experience is great everything from the UHAUL to move and the status of the truck.

Eric F. 
Rating:
5.0

Customer did not leave a comment.

KRISTA M. 
Rating:
1.0

When I arrived at the the location, they were not open on time so that I could drop off the trailer. Therefore, I unloaded it and left it there for them. But then they turned around and charged me a $20 after hours drop-off fee. It's not my fault they didn't open on time. I shouldn't be charged.

Bradley C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
2.0

The staff were very unfriendly and not helpful and unappreciative of the business.

JOEL W. 
Rating:
1.0

The guy that runs that location was VERY RUDE and didn't show me any paperwork, did not show me how many miles were on the truck when I rented it and didn't show me how many miles I went just told me this is how many miles you went and charged me for them I never got a refund for the two days I didn't need the truck.I will NEVER go to that place again

ANNA N. 
Rating:
4.0

Customer did not leave a comment.

SAMUEL R. 
Rating:
2.0

There were many politically charged and offensive banners in the windows of the store running the U-haul collections. It is not a place I would willingly go to again

Walter K. 
Rating:
5.0

The guy at the counter, Nick, was professional and got me on my way very quickly. I would highly recommend them.

PHILIP G. 
Rating:
5.0

Customer did not leave a comment.

VORRAPARD K. 
Rating:
4.0

Truck was spotless, smelled clean, handled well. Made small move I had to do so convenient. Staff were so helpful, kind, and efficient. Would rent there again in a heart beat.

AMY ELISABETH R. 
Rating:
1.0

Customer service was rude and disrespectful. Will not return

Raymond A. 
Rating:
5.0

Ordered online. Quick, easy pick-up and friendly. Thank you

JEANNE W. 
Rating:
5.0

You did a great job with clean equipment and the people were very polite. I would certainly recommend this company and definitely this location

TAMMY T. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
4.0

The location was fine, I mostly had a problem with the website. Not sure if it was a setting on my phone, a problem with the browser, or a problem with the website; but it wouldn't upload any of the photos I took. Ended up having to download the app in order to return the vehicle.

Jonathan J. 
Rating:
5.0

Customer did not leave a comment.

SHUAI Z. 
Rating:
4.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
5.0

Customer did not leave a comment.

Ginger E. 
Rating:
2.0

Truck was dirty, bugs all over the windshield. Overall, not good customer service.

MARK H. 
Rating:
5.0

Customer did not leave a comment.

Siamak P. 
Rating:
5.0

Great service

Dmitrii P. 
Rating:
5.0

Great, great, great.

KEVIN L. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
3.0

Customer did not leave a comment.

LIZETTE P. 
Rating:
4.0

Explain in Deatil when dropping off after hours at a location to go on line and answer all questions to close out your account BEFORE you lock the vehicle and turn in your Truck !!

michael W. 
Rating:
5.0

The owner had obnoxious trump signs and covid signs in the window. I had a family member with covid and dont find it humerus. I would never rent there again

DANIEL D. 
Rating:
5.0

Customer did not leave a comment.

Clifford R. 
Rating:
5.0

Nick was great. very helpful!

DOMINICK C. 
Rating:
5.0

Nothing. Very professional an cost effective.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

KURT H. 
Rating:
5.0

Everything was very satisfactory.

PATRICIA E. 
Rating:
4.0

Customer did not leave a comment.

Caleb S. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Bobby S. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

The overly aggressive political signage is off-purring. Take my rental and keep your opinions to yourself

GREGORY C. 
Rating:
5.0

Great service thanks Stoicheffs. Will go nowhere except here for my moving needs Again Thanks i Really enjoy a HASSLE FREE transaction thats more than fair for both partys. EXCELENT SERVICE

SHAUN L. 
Rating:
1.0

horriblel serivce. Menacing Trump signs in the window. very aggressive staff. did not pick up phone. return went badly NEVER USING THIS PLACE AGAIN.

Stacy L. 
Rating:
5.0

So helpful and flexible with my service

JENNIFER B. 
Rating:
5.0

Not a thing

RONALD S. 
Rating:
5.0

Parking and moving trucks was difficult in your parking lot. We love your cat. Truck was great and rates are fair.

TIFFANI N. 
Rating:
2.0

If you are not going to allow customers to park here when they are using a rental for a few hours, you really need to make that apparent before a customer arrives in their car and isn't allowed to park it.

DONALD A. 
Rating:
5.0

The service from the staff person at the desk was wonderful. Great Job!

MARY D. 
Rating:
1.0

Terrible customer service. Calm down and be professional. Didn't notice the excessive political signs in the window till I left, but they make sense. The owner has legit anger issues.

BRIAN S. 
Rating:
5.0

Customer did not leave a comment.

TED H. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM R. 
No reviews have been submitted for this location.

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