Customer did not leave a comment.MICHAEL L.
Customer Reviews for Stone Canyon SD LLC
(U-Haul Neighborhood Dealer)
Custer, SD 57730
(US Hwy 16)
Services at this Location:
- Mon-Tue: 9 am - 5 pm
- Wed: 10 am - 5 pm
- Thur-Fri: 9 am - 5 pm
- Sat: 9 am - 1 pm
- Sun: Closed
Special Operating Hours
- 5/31/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service. Paul was very helpful and friendly.Robert H.
Customer did not leave a comment.Alan M.
Since your question is â€œWhat can we do to improve for the next customer?â€ - the answer is start over.... The location is tough to get into in inclimate or even slightly marginal weather. You have to go into a private residence in order to rent equipment - Very uncomfortable. The proprietor I dealt with was surly, disorganized, struggled physically to perform the work needed to hook up equipment. I had to request that the trailer safety chains be re-done and crossed as is required by law. There was no one in the office as I arrived at their facility at 4:40 ( their hours say they are open until 5) and that required a phone call. They requested I come to the house - then hollered to â€˜ go around' - eventually directing me to the back door to the house. Super awkward to be going into someone's house to conduct this transaction..I'm glad that UHaul has a dealer in Custer, however I would gladly drive to another town to avoid the nightmare. I'm not squeamish, but this felt uncomfortable and unprofessional.Timothy Edward B.
Customer did not leave a comment.TROY S.
Customer did not leave a comment.Ellen V.
Customer did not leave a comment.John P.
Customer did not leave a comment.Wayne K.
Customer did not leave a comment.IVAN M.
Customer did not leave a comment.Susan T.
Customer did not leave a comment.Jonathan J.
Customer did not leave a comment.Gary S.
Very accommodating.JIM I.
Customer did not leave a comment.Darren S.
Customer did not leave a comment.Mary G.
Keep up the good work.Michael M.
Paul is always very friendly and helpfulJerome K.
Customer did not leave a comment.Richard E.
The location was very good. The gentleman in Custer helped a lot. He opened on his day off to assist us. The only problem we had was the scheduling thru the regional office. I requested a pick up on 20 December ( Sunday). Regional didn't advise Or know that the Custer location was closed that day. I recommend too anyone verify with the actual location the pickup time/dateRick M.
Very easy to drop off and easy people to work withJOHN DOUGLAS B.
Customer did not leave a comment.Terri A.
Customer did not leave a comment.theodore S.
Customer did not leave a comment.Wanda O.
Customer did not leave a comment.Alan M.
Customer did not leave a comment.Tina B.
Paul is nice, but the place is a mess.Craig G.
Customer did not leave a comment.Evangeline J.
Paul is very knowledgeable and friendly.Robert H.
Customer did not leave a comment.Gordan W.
None at this time ... it was great thanks ?Jennifer Faye W.
Paul was very pleasant. I would recommend this U Haul location which was in Custard, South Dakota. Thanks for everything Paul!Tamara D.
Convenient location, easy drop off, Friendly owner, area is just run down a little.James F.
Customer did not leave a comment.Vincent D.
Nice gentleman, positive experience.Jo W.
Customer did not leave a comment.Rex J.
Customer did not leave a comment.Jeffrey H.
Customer did not leave a comment.LISA B.
Be open early than 8.30 am open on weekends and and find some body who is not hafe dead to run the placeJay W.
Really disappointed that our friends picking up the trailer for us had their card charged instead of ours the one that reserved it. Then the return location couldn't help us get the card charge reversed and out on our card.James B.
Customer did not leave a comment.JAVIER L.
The owner of this particular location refused service to my hispanic brother-in-law. He was more than happy to rent the uhaul to me, a white woman. He had no idea that we were the same party. As he was finishing the transaction with me, he asked me if â€œthat guyâ€ was still hanging around. That's when I told him we were family. We felt unsafe and uncomfortable, but he was our only rental option at that point. I would never recommend this place to anyone. This experience made my family and I never want to visit South Dakota again.HETHER L.
Customer did not leave a comment.Martha T.
Customer did not leave a comment.PEGGY N.
Albert Lea location could learn a lot about customer service from this location. Helpful service orientedjohn P.
Customer did not leave a comment.BRICE R.
Customer did not leave a comment.Ted D.
Customer did not leave a comment.anne B.
Customer did not leave a comment.courtny D.
Customer did not leave a comment.Michael C.
Great experience!Sam G.
Customer did not leave a comment.Kim H.
Customer did not leave a comment.David F.
Always great customer service never an issue at all and helpful when renting and droping offJohn P.
Customer did not leave a comment.Loren C.
The employee was friendly and knowledgeable. It was easy to get the u-haul and get it back. Thank you.Thomas M.
EVERTING WAS GOOD, LOTS OF TRACKS FOR RENT... VERY NICE HELP... WAS VERY FAST CUSTOMER SERVICES...I WILL BE BACK TO THIS LOCATION FOR MY TRACK RENTALS NEEDS.Amit S.
Customer did not leave a comment.paul M.
Customer did not leave a comment.William S.
Customer did not leave a comment.Ashley Y.
Customer did not leave a comment.John H.
Very nice help me hook up and make sure all was well help me with directions to got on my way thank you for your helpthomas H.
Ratcheting mechanisms were extremely difficult to use due to mud and not being lubricated I was in a hurry with most things packed and having to stop and buy WD 40 was not plannedJames Albert H.
Customer did not leave a comment.rytis B.
Customer did not leave a comment.Juanita R.
Paul is awesome! Highly recommended!STEPHANI O.
Customer did not leave a comment.Rod F.
Customer did not leave a comment.Jim F.
Customer did not leave a comment.Kurt A.
Customer did not leave a comment.Steven L.
We pick up the truck, found it needed wiper blades and had a vibration in it. Took it u haul in New Castle, wy. They put blades on it, but didn't fix the vibration. Got the truck to Rapid City, roadside repair came out said truck had bent trim. U haul sent us to Dale's tires were they put on 6 new tires and a trim. Now it is 530 pm, we are catch in a snow storm, and had to get a hotel. WE WERE DOWN FOR 7.5 HRS BECAUSE THE TRUCK WAS NOT MAINTAINED. WE could have way ahead of the storm if the truck was MAINTAINED. It cost us 2 guys at $18. Per hour, plus the $75 for the added hotel stay.Robert G.
Customer did not leave a comment.John H.
Customer did not leave a comment.MICHELLE K.
Customer did not leave a comment.Richard K.
Customer did not leave a comment.McKenzie L.
Customer did not leave a comment.Bruce M.
Personnel were friendly and helpful. Visually the grounds were not very inviting.Bruce M.
Service was great, friendly and very helpful.Charles J.
Customer did not leave a comment.Cheryl R.
Paul is very easy to work with. He is prepared, knowledgeable, professional and down to earth. He has made each of my rental experiences positive.scott H.
Customer did not leave a comment.wayne W.
Customer did not leave a comment.Catherine L.
Customer did not leave a comment.Phillip C.
Owner was extremely helpful and friendlylloyd C.
I was there almost a hour to check out a auto transporter witch was full of mud. As far as U haul is concerned I made reservations for the unit. They can not tell you if you can get one until the day before. Then I had to drive over a 100 miles to get it and pay 3 times as much as I did in the spring for the same unit. For such a large company not very user friendly> I will not be using them in the spring.Kevin K.
Customer did not leave a comment.William W.
Customer did not leave a comment.Patrick F.
Customer did not leave a comment.Aaron B.
Customer did not leave a comment.Dave S.
Customer did not leave a comment.Kris A.
Customer did not leave a comment.Gene F.
Customer did not leave a comment.robert S.
Had a little debris on the trailer floor but not bad.anthony G.
Customer did not leave a comment.Heather S.
Customer did not leave a comment.Daniel S.
Customer did not leave a comment.michael U.
Very nice gentleman, efficient!Kevin A.
Drop off location is a work in progress. Should improve over time.Leslie B.
Paul is very personable, friendly and helpful. I don't know how you could improve on that.ELIZABETH P.
Location is a work in progress but he was friendly and quick with the turn in.Vincent D.