Customer Reviews for Stone Depot LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Stone Depot LLC

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Sale D. on

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Everything was great. The location doesn’t open until 9:00am. I did not need it any earlier today but I might in the future.

Susan S. on

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Just a drop off location as the business was closed. Then I was charged a $20 fee for after hours.

Brady B. on

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Mark R. on

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These guys were great, it was a great experience!

Laurie A. on

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Melvin J. on

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Excellent communication and service

Boone K. on

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Rochelle P. on

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Brandon was very awesome.

Mark H. on

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Rick A. on

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Rick A. on

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SHAUNA H. on

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Toi I. on

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We were never told they would be closed. After driving back and forth I had to knock on a neighbor's door only to be told we could park on the street

Wadie M. on

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Richie D. on

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They was 30mins late checking me in.I didn't take it personal the desk person was doing best he could.He was short handed because someone called in.

Grace B. on

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I felt ripped off and a victim of false advertising. Taxes were never listed when I booked the UHaul. The side of the UHaul advertises 19.95. The truth is that even if I sat on an uninsured Uhaul in the parking lot for 4 hours it still would have cost me almost $40. I will likely never use Uhaul again.

Scott C. on

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Susan I. on

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Always the best just recommended you to a Arco employee looking to move.. As usual thank you great service.

Lisa A. on

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Ryan V. on

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Fantastic!

Shirley M. on

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Having an owners manual in the vehicle would have been nice.

Shirley M. on

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It would be nice to have an owner's manual in the vehicle.

linda C. on

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staff was great. the truck was loud. back door banged noise the whole time. guy on phone gave me incorrect info. said it sat 3. only sat 2. 1 person had to sit on floor. thought he told me 10 cents a mile but it was really 79. but staff on site was great. even thou the uhaul computer wasn't working and he had to use his personal phone to do the rental

Warren F. on

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Nothing

David M. on

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Tara G. on

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It's a rock depot and we had to stand outside to check in the vehicle.

Wesley B. on

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Always pleasure to work w staff here

Jeffrey B. on

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Our rental truck experience was excellent.

Thomas K. on

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Not destroy vehicles

rochelle B. on

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When someone reserves at a particular store, how dare you change the location. That is totally unacceptable and I will never do service with your company again and I will be telling everyone I know and I'm putting it out there on Facebook and Twitter.

Maury H. on

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Marcus S. on

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Adam R. on

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Everything went smooth can’t think of any improvements

Paul M. on

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All good

greg M. on

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Nothing it was good.

nan S. on

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Marcus was VERY helpful, knowledgeable, and had a great positive,cheerful attitude...this young man deserves a promotion...or at least a raise...he is a real asset to your company...I'm in management in my corporate office....when hiring, he is the type I snatch up in a minute...so, dont lose him...let him grow !!! NS

alex N. on

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Jamela B. on

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Poor customer service. Hire someone with a better attitude will be finding another company for my monthly pick ups

Randy B. on

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Easy transaction. Staff was pleasant!!!

Meredith W. on

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james S. on

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I had a reservation on 158th and Division at 3pm August 1st. The family that owens it was on Vacation. I walked there to pick up my truck in 90 degree heat. Got there and it was closed. Waited there while till 3:45 while callings you guys twice. Wasn't able to get the truck till 7:30am August 2nd. Worst experience ever. Will never rent from you again and will advise everyone I know to go elsewhere. You don't tell someone they have a reservation and not know that the family that runs it is on vacation. Cause of your mistakes I wasn't able to move on August 1st had to wait till August 2nd. Worst renting experience evev

crystal G. on

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I am more than satisfied with my experience renting a truck at Stone Depot. Marcus went out of his way to help me and make sure that my needs were met. I would recommend this place to anyone looking for Uhaul needs or stones and gravel. I WILL be referring this place to my friends and family.

Jesse Q. on

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Don S. on

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Not much at all, nice clean vehicle and kind, courteous service.

Juan F. on

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Stone D. on

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Donna C. on

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Wonderful customer service!

Alex V. on

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Was told I'd have 80 miles originally given the distance to drive across town only to show up to pick up my u-haul to get only 30 miles. When asked why they changed it, no response other than "it should be under 30 miles to get to Beaverton". Instead of changing the number of miles allowed. It was clearly not 30 miles if I was close to 65 miles for one way trip. Wouldn't go there again.

Christopher G. on

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FRANSICO M. on

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Courtney S. on

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The man that helped me at this location was warm, helpful and very friendly!

Lorell P. on

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Rented twice from this location and all good.

Andrew R. on

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This location is a great place to use, easy to get to. Had what I needed and was a quick in and out.

Mark H. on

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Good service

Kevin R. on

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Joel T. on

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Tary M. on

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kevin M. on

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Dropped off after hours

JAY E. on

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Great crew. Timely manner. Made sure you were a ok before leaving would give them ten stars if I could.

Beverly A. on

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Really nice customer service all around.

Debbie W. on

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Stone D. on

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You guys rock! In more ways then one (pun intended)!

sharon P. on

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so helpful and friendly here

Rochell D H. on

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I have rented U-Haul's several times in the past over more than a decade and so have 2 of the family members that were present with me during this rental transaction. This rental - throughout the entire process reservation to return - was absolutely THE BEST experience I've ever had and the aforementioned family members felt the same way. From the customer service, (Especially Marcus!) to the ease of the process, to the straightforward simplicity of handling the transaction, this experience is the prototype of how it is supposed to be! I can say with certainty that the only reason I would rent from another place would be if I was out of town. ?? otherwise If I am anywhere in the Portland or Gresham area and need to rent a U-Haul, this (Stone Depot) is where I will be go. Excellent experience!

greg D. on

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you nailed it!

Rebecca W. on

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Frederick H. on

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Lashonya M. on

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The staff was very friendly, funny, professional and efficient!!

Lall J. on

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Nothing great customer service

Deanna E. on

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Shawn M. on

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Very helpful, even tho very busy, which says a lot!

Rhonda B. on

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Both gentlemen extremely nice and helpful

Donna C. on

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Customer did not leave a comment.

Patrick M. on

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The people at Stone Depot were very helpful. Had some problems with truck rental as truck we were supposed too get wasn't there and they had to give us older truck. For 26 ft. box trk. it was underpowered, never saw a gas station it didn't like. This vehicle was difficult for my wife to get in and out of, needs two steps.

Raymond D. on

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Stone D. on

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CAROL S. on

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Internet did not work so we did not recieve a rental contract.

Mark S. on

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Customer did not leave a comment.

Larry B. on

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Great place to rent equipment. Very well handled.

MICHELLE M. on

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The only problem i had was that the dolly wasnt there but i told them at rental that i didnt need it so that was ok.

TERESA S. on

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Customer did not leave a comment.

Tina A. on

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Stone Depot was great!!! However, your customer service on the phone was the worst imaginable!!’ The first time I called the girl was rude and had a “take it or leave it” attitude. We had recently used U-Haul and were told by your reps what to ask for when moving to an area with no nearby drop off. The first rep needs to not work with the public. I called back and talked to Bob who was very helpful but did not update the phone number as I requested which led to me WALKING two miles to the wrong location! I then had to get a ride to the correct location (our vehicle broke down which is why we were getting a truck). Bob also have us the wrong drop off- he chose Arlington, WA when I clearly said Arlington, OR. The guys as Stone Depot fixed that! U-Haul made a stressful situation even worse due to poor customer service , a rude rep, and one they missed several key pieces of information that were given to him. Not happy. Won’t recommend U-Haul, I WILL recommend Stone Depot, they saved your bacon! If you want more info call me at5036804995 .

Jeff P. on

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Darrel F. on

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Mike J. on

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very good service your man was great job well done

latasha J. on

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Allan B. on

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Jamae Ann S. on

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Perhaps a quick clean up of the van’s exterior to make it look more presentable since the inside was pretty well kept

Larry B. on

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Seth J. on

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The experience here was great. However, I originally went to Godz Isle Auto Sales. The “app” that was supposed to save me time ended up wasting 45 minutes of my day. The customer service was unable to provide support needed and I was asked for all kinds of crazy stuff like a passport or rental agreement, even though you had my credit card and drivers license number. There was no one available on site. This was an unacceptable experience and I will do everything in my power to find a different company to rent moving trucks from in the future.

Paul M. on

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a little confusing when you first arrive. Delivery point not clear but staff were very helpful.

Jonathan M. on

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Donna C. on

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Kyle H. on

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David M. on

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Great service, will definitely rent from here again.

Denise H. on

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Harley G. on

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Not enough workers to help demand... Storage unit for two bedrooms very far from entrance.. Attendant was awesome, and patient.

BRANDY D. on

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The man who helped me at Stone Depot was wonderful! I will definitely come back here. Awesome service.

Vicki C. on

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The U-Haul call center was also very helpful. I was impressed with the immediate service we received. And Marcus and Ryan were great! Thank you. Vicki

carolyn D. on

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Customer did not leave a comment.