Customer Reviews for Stone Depot LLC
(U-Haul Neighborhood Dealer)

687 reviews

19333 SE Division St   Gresham, OR 97030

(503) 674-4919

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat: 8 am - 4:30 pm
  • Sun: 10 am - 3:30 pm
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(503) 674-4919

19333 SE Division St
Gresham, OR 97030

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat: 8 am - 4:30 pm
  • Sun: 10 am - 3:30 pm
Special Operating Hours
  • 7/4/2022: Closed
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The staff at Stone Depot are amazing! Check out their rock and bark while you're there!

Ryan V. 
Rating:
3.0

Better hours or allow after hours drop.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Emmaline G. 
Rating:
5.0

Be sure trailer doesn't leak!

Steve M. 
Rating:
5.0

This is my 2nd time at this location they have excellent customer service excellent vehicles explain their equipment, let me add if you maintain conversation with them, they also Will work with you. I appreciate you guys in my time and need and I will definitely recommend you and use your location again. Thank you!

LATONIA W. 
Rating:
5.0

Staff was VERY helpful and courteous! Will definitely rent from here in the future!

Debbie S. 
Rating:
5.0

Love there customer service

Ramona A. 
Rating:
5.0

Customer did not leave a comment.

Lashawna A. 
Rating:
5.0

Customer did not leave a comment.

Luis H. 
Rating:
5.0

Excellent service knowledgeable technicians

Charles P. 
Rating:
5.0

Brandon took great care of us. Check in and out was a breeze. Thank you

Brenda S. 
Rating:
5.0

The Staff was very knowledgeable and accommodating. Great experience.

Joshua D. 
Rating:
5.0

Customer did not leave a comment.

Rommel R. 
Rating:
5.0

Great team.

Aschalew C. 
Rating:
3.0

Customer did not leave a comment.

Glen H. 
Rating:
4.0

Customer did not leave a comment.

latonia W. 
Rating:
1.0

The rep told me the gas tank was full. After driving away, I realized it was below the F mark but thought maybe needles on trucks don't go past the F mark. I filled the tank 36 miles after pickup and the truck required 11 gallons of gas. It should have been only 3.5 gallons of gas. At $4.50 a gallon, I overpaid by $33.75. Very bad practice to lie to a customer.

KHAJAK B. 
Rating:
5.0

Excellent customer service

Isidro R. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
4.0

Customer did not leave a comment.

Stacy M. 
Rating:
5.0

Friendly and accommodating staff, quick and easy! Very happy!

Christopher I. 
Rating:
5.0

Customer did not leave a comment.

Rommel R. 
Rating:
5.0

The staff at this location were great!!! I would recommend anyone to come here for your rental equipment.

ERNIE G. 
Rating:
1.0

The location closed prior to the time they said they were supposed to close and then charged me $28 for an extra day when I could not return the trailer or drop it off the gate was closed and no instructions would not recommend this place to my worst enemy!

Keri W. 
Rating:
5.0

Customer did not leave a comment.

Alondra S. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Lance B. 
Rating:
5.0

Customer did not leave a comment.

Rick M. 
Rating:
5.0

The two men working were very friendly and professional. I had reserved the truck for April 16th but my apt was ready 2 weeks early.. I called and they said no problem we'll get you a truck. I was surprised at how quick it was to pick up AND drop off the truck. Was also very surprised and happy that it was very affordable 😀 if I need to rent a truck again I would only go here! Can't recommend this place enough!

Sonia H. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
3.0

Customer did not leave a comment.

LaTavia S. 
Rating:
5.0

Staff was super attentive and helpful. They were working so hard we really appreciated it.

TERRY J. 
Rating:
5.0

Customer did not leave a comment.

daryl S. 
Rating:
5.0

Any chair in the waiting area 😁

Geraldo G. 
Rating:
5.0

Customer did not leave a comment.

Ronald J. 
Rating:
3.0

The guy that assisted me was curt and rude! He had the nerve to tell me I was rude! Obviously he doesn't care about whether or not you retain your customers!

Diana G. 
Rating:
3.0

Was there for 10-15 mins before anyone even showed up at the office

Michael R. 
Rating:
3.0

I feel like i got screwed over for the price. Its says on the uhaul about a deal and i got charged over 180 dollars.

doniven B. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
3.0

Did not have light hook up adapter. Had to leave and find auto parts store to buy one.

SCOTT T. 
Rating:
5.0

Customer did not leave a comment.

Lora C. 
Rating:
5.0

great

Zachary K. 
Rating:
5.0

Customer did not leave a comment.

KEVIN H. 
Rating:
2.0

Not friendly, no pleasant service, more robotic type of customer service. This is a Uhaul combine business kind of service, not the Uhaul only site. I would prefer to go to a professional Uhaul dealer next time.

Kevin T. 
Rating:
4.0

Customer did not leave a comment.

MALCOLM GERALD M. 
Rating:
5.0

Customer did not leave a comment.

GERALD C. 
Rating:
5.0

Fantastic service and very knowledgeable management. Everything was great!

DAVID ALAN P. 
Rating:
5.0

Great service and very prompt and helpful.

JOHN CLIFFORD EA U. 
Rating:
5.0

no problems,fast and friendly..

MARK M. 
Rating:
3.0

picked up the truck and the inside smelled musty, other than that customer service was great! had to be rerouted to this location because the 1st location on 181 and Haley was closed

david L. 
Rating:
5.0

as it should be

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

ABIGAIL LYNNE J. 
Rating:
3.0

Gas guage was at half, refilled to half but still got charged.

Ely B. 
Rating:
3.0

Provide a quicker refund sooner. They took $100 out of my account. It made the remainder of my move difficult.

CHANTELLE S. 
Rating:
3.0

Customer did not leave a comment.

SALVADOR B. 
Rating:
5.0

Customer did not leave a comment.

RACHEL ELIZABETH G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

AMBER D A. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER S. 
Rating:
5.0

Not a darn thing. The people I dealt with were fabulous, and took care of everything. I could not be more satisfied.

PATRICK BRIAN T. 
Rating:
5.0

Customer did not leave a comment.

PHILIP GEORGE B. 
Rating:
5.0

Very helpful and capable representative. He made the pickup experience easy and pleasant.

RONALD M R. 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
Rating:
5.0

Great staff

TON S. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C. 
Rating:
5.0

Customer did not leave a comment.

Brandee D. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM PATRICK F. 
Rating:
3.0

We drop off the truck and the guy says he is going to charge us for gas when we didn't even get a full tank to start off with. We only drove the 13miles. This whole experience was terrible. Will not rent again.

MATTHEW C. 
Rating:
5.0

Na

GARY D. 
Rating:
5.0

Customer did not leave a comment.

Ihor K. 
Rating:
5.0

Staff is simply amazing

RYAN V. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO JAVIER M. 
Rating:
1.0

When we picked up the truck it smelled bad and was dirty. The gas tank wasn't full and when we brought that to the clerks attention he said don't worry about it. Well when we brought the truck back we filled the gas to where we found it and the same guy treated us bad and still charged us for not returning with a full tank. And I have rented at this same place before that clerk told us we would have to rerun the truck earlier then we rented it for because a friend of his needed it.

Milton L. 
Rating:
5.0

Both of the workers, the one at pick-up and the one at return, we're helpful and friendly.

Jeanna S. 
Rating:
5.0

dont feel like the truck was truly 15' long.. fuel economy not great but to be expected. truck was quite new and in excellent shape

Tim L. 
Rating:
5.0

Customer did not leave a comment.

JACK Y. 
Rating:
5.0

Customer did not leave a comment.

ERNESHIA G. 
Rating:
5.0

Customer did not leave a comment.

ALEXIA G. 
Rating:
5.0

Ryan was excellent and very professional great customer service.

SAMANTHA M. 
Rating:
5.0

Customer did not leave a comment.

ROBERQUI M. 
Rating:
5.0

Customer did not leave a comment.

TAMER SHERIF R. 
Rating:
3.0

Improve your app. It sucks. Takes forever to load everything. Wastes 30 minutes of my time and did not work when I was returning the truck. I rented twice this month and my friend, too. We both had the worst mobile experience renting. We'd rather rent from a person than to use the mobile app.

Rudy R. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

TERRY LINN P. 
Rating:
4.0

Truck was making a squealing noise when you trun right

Theodore K. 
Rating:
5.0

Customer did not leave a comment.

RYAN L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL AARON M. 
Rating:
1.0

Don't overcharge me. Don't take other customers ahead of me even though I was in line first.

Gabrielle Sabrin M. 
Rating:
5.0

No, all is excellent service thanks

Odalis M. 
Rating:
5.0

We've rented uhaul from other locations in the past and I will return to this location every time. I love that it's a smaller establishment.

Channah P. 
Rating:
5.0

Customer did not leave a comment.

RADHA R. 
Rating:
5.0

When I did my order online it was a section where you get 4 dozen of blankets for 10 bucks and the guy didn't have the 4 dozens he had only 3 but I got charged 25 dollars instead of 10 and I rented 2 trucks and he did the same for both also I had been charged for 120 when you see the miles that I really drove were 78 miles non good I rent a lot of your trucks and I never had this problem

DANIEL G. 
Rating:
5.0

Nothing. Everything went smooth and the truck was easy to drive.

STUART CHRISTOPH V. 
Rating:
4.0

Customer did not leave a comment.

Ellen G. 
Rating:
3.0

Customer did not leave a comment.

THOMAS MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

ARTUR O. 
Rating:
5.0

Customer did not leave a comment.

RYAN V. 
Rating:
3.0

Customer did not leave a comment.

Heather T. 
Rating:
5.0

I love supporting local “small” business and Ryan at Stone Depot is a straight shooter and to the point but he certainly doesn't let any grass sprout under his feet. I appreciate his string work ethic and understand that he has a business to run that can be a bit overwhelming at times.

Mathew K. 
Rating:
3.0

They were great to work with and very friendly

warren M. 
No reviews have been submitted for this location.

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