Customer Reviews for Stoney Road Auto & Tire

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Stoney Road Auto & Tire

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Maurice O. on

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I found the app very confusing and time consuming. Will likely not use this type of uhaul service again. Thankfully the man working at the store was helpful. Also - the appliance dolly that I had pre ordered was not in the uhaul when we picked it up. Passenger side seatbelt did not work.

MARY P. on

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Honest, hard working folks. Nice to do business with

Jasmine J. on

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TAREK A. on

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Keep it up the way the service I got from Eugene was amazing guy.

Nichole P. on

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Dorita D. on

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Kevin M. on

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All of the staff was helpful, courteous, and friendly. We had no issues retrieving our box or emptying it. Would definitely recommend.

Vincent c. on

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The experience was horrible. We arrived and checked into the Uhaul app & did not find the key in the appropriate location inside the truck as indicated by the app. We then had to call Uhaul & ask about the key. The app dispatched the vehicle out without me having the key in my possession. I then waited a lengthily amount of time to be given an incorrect passcode & then waiting again for another pass code. This entire process took much longer than needed and was very frustrating. I was at the site for close to an hour. Paying this amount for this & having to go through all of this frustration was unnecessary and inefficient.

Nina M. on

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The storage facility requires at least 24 hours to access the UBOXes but the owners are very friendly and willing to accommodate our needs.

Nina M. on

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The only issue is that we had to put in an address when we were moving from Utah. We had a temporary rental in NJ on the boarder with NY. Our goods were shipped to New Jersey. We ended up buying a house in NY. Uhaul would not provide the delivery service across state lines. It cost us an additional $350 to access our items. Location was fantastic, but the lack of delivery was upsetting in the end.

myra c. on

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Frances T. on

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A.J. was extremely helpful and pleasant.

Frances T. on

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I had a fantastic experience. The only issue we had was that the main uhaul number apparently doesn’t know whether certain locations have a U-Box storage facility so our reservation was made for one location (in California) but when we arrived we found out they didn’t have u-boxes at that location so they had to call around to other locations.

Jose P. on

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JESSICA H. on

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Pete L. on

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Paul M. on

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The truck was ready to go when I arrived, it was filled with gas, I was given clear and concise instruction on operations and what to do in the event of an accident. Overall experience was excellent. Would recommend this locations and use it again if I needed to.

GUSTAVO G. on

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Do the same.

Robert F. on

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Owner Eugene was fantastic. My reservation was for 9:30 am. I called to push it to 11:00 am. He also let me use his Moving Blankets for FREE. All he asked is that I leave them Folded. Great guy, recommend U-Haul location highly.

Glen D. on

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A reservation is a commitment by both parties, not an opportunity for U-Haul to change time and location of pickup. Very disappointed in corporate reservations dept.

Mark L. on

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mark m. on

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brian P. on

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Very friendly and helpful

Erin F. on

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Cathy R. on

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clara L. on

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Excelente

mary g. on

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Bianca F. on

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I was hit on in this location. Won't go back

Juana C. on

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ANTHONY B. on

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The representative upon returning the vehicle was very rude nothing at all like the gentleman I rented it from that morning. I’ve rented from here in the pass a never had a problem. Will definitely not be returning to this location again. I don’t think that old man should be dealing with customers anymore it appears he’s having a hard enough time dealing with life!

Francis P. on

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PHILIP W. on

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Great shop, easy transaction.

MELITON C. on

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Junko J. on

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Not lose my box, not claim that the shipping on the second box would be waived and then charge me, deliver the boxes to the same & correct location, have the boxes ready for the movers as promised, return phone calls when you say you will. Horrible experience. Will never do it again and will never recommend UHaul

wilkin a. on

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Great vehicle with no gas consumed and everything was on time

elizabeth f. on

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I was a little upset that the truck was not at the site that I reserved it at and I had to go to a different location to pick it up at. Not only was I inconvenienced but it added 6 miles to my trip which means an extra $6. to my bill. Also at this location there was not a parking lot and I was lucky to find street parking for my car. If you reserve a truck to be at a certain place that's where it should be - not 3 miles away!

tahmid a. on

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The guy was mad rude He didn't explain the charges

richard P. on

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Customer did not leave a comment.