Customer Reviews for Stoney Road Auto & Tire
(U-Haul Neighborhood Dealer)

268 reviews

392 McBride Ave   Paterson, NJ 07501

(973) 742-7290

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 7:30 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(973) 742-7290

392 McBride Ave
Paterson, NJ 07501

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 7:30 am - 12 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Was told one thing for price and was charged arm and a leg... this is ridiculous

TANIM C. 
Rating:
5.0

The two men who managed the place were very nice and easy to deal with..

Maria W. 
Rating:
1.0

Horrible App, Step 3 needs fixing, very vague

Cesar B. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Customer did not leave a comment.

Nadia S. 
Rating:
1.0

The van wasn't clean. My estimated bill was $120.32 My final bill was $101.72. And at the end I was charged $120.32. Hope do something about this overcharged.

GUSTAVO G. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

No comment.

Jose R. 
Rating:
5.0

Thank you so much for all your help and professionalism!

Sofia B. 
Rating:
5.0

Customer did not leave a comment.

GIOVANNI D. 
Rating:
5.0

Customer did not leave a comment.

PHILIP F. 
Rating:
5.0

Customer did not leave a comment.

Vincent B. 
Rating:
5.0

Service was excellent, I thought the people working took care of my needs very well.

lilnette V. 
Rating:
5.0

It was a quick and efficient pick up and drop off. I never had the pickup go that fast. Great place.

KENNETH A. 
Rating:
5.0

Customer did not leave a comment.

Jason N. 
Rating:
5.0

Customer did not leave a comment.

Nicholas L. 
Rating:
5.0

Customer did not leave a comment.

mark M. 
Rating:
5.0

I'm not sure. The two people I spoke to were very nice. Maybe serve coffee and bagels? Toasted with cream cheese. Everything was great.

Samuel M. 
Rating:
5.0

Customer did not leave a comment.

Moinuddin A. 
Rating:
5.0

Very good service and pricing was was fair. I highly recommend this place

Jose G. 
Rating:
5.0

Very friendly and profesional

Pedro O. 
Rating:
5.0

Customer did not leave a comment.

Eudy G. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
3.0

Customer did not leave a comment.

Dominique B. 
Rating:
4.0

The sales agent was very helpful and professional.

Thomas P. 
Rating:
3.0

Customer did not leave a comment.

Joyce E. 
Rating:
5.0

Eugene @ Stony Road was great He & his helper were quick with paperwork & got me hooked up & rolling very quick

Daniel C. 
Rating:
5.0

I found the app very confusing and time consuming. Will likely not use this type of uhaul service again. Thankfully the man working at the store was helpful. Also - the appliance dolly that I had pre ordered was not in the uhaul when we picked it up. Passenger side seatbelt did not work.

Maurice O. 
Rating:
5.0

Honest, hard working folks. Nice to do business with

MARY P. 
Rating:
5.0

Customer did not leave a comment.

Jasmine J. 
Rating:
5.0

Keep it up the way the service I got from Eugene was amazing guy.

TAREK A. 
Rating:
4.0

Customer did not leave a comment.

Nichole P. 
Rating:
2.0

Customer did not leave a comment.

Dorita D. 
Rating:
5.0

All of the staff was helpful, courteous, and friendly. We had no issues retrieving our box or emptying it. Would definitely recommend.

Kevin M.  |  Overall Experience 
Rating:
1.0

The experience was horrible. We arrived and checked into the Uhaul app & did not find the key in the appropriate location inside the truck as indicated by the app. We then had to call Uhaul & ask about the key. The app dispatched the vehicle out without me having the key in my possession. I then waited a lengthily amount of time to be given an incorrect passcode & then waiting again for another pass code. This entire process took much longer than needed and was very frustrating. I was at the site for close to an hour. Paying this amount for this & having to go through all of this frustration was unnecessary and inefficient.

Vincent C. 
Rating:
5.0

The storage facility requires at least 24 hours to access the UBOXes but the owners are very friendly and willing to accommodate our needs.

Nina M.  |  Overall Experience 
Rating:
5.0

The only issue is that we had to put in an address when we were moving from Utah. We had a temporary rental in NJ on the boarder with NY. Our goods were shipped to New Jersey. We ended up buying a house in NY. Uhaul would not provide the delivery service across state lines. It cost us an additional $350 to access our items. Location was fantastic, but the lack of delivery was upsetting in the end.

Nina M. 
Rating:
5.0

Customer did not leave a comment.

myra C. 
Rating:
5.0

A.J. was extremely helpful and pleasant.

Frances T.  |  Overall Experience 
Rating:
5.0

I had a fantastic experience. The only issue we had was that the main uhaul number apparently doesn't know whether certain locations have a U-Box storage facility so our reservation was made for one location (in California) but when we arrived we found out they didn't have u-boxes at that location so they had to call around to other locations.

Frances T. 
Rating:
5.0

Customer did not leave a comment.

Jose P. 
Rating:
5.0

Customer did not leave a comment.

JESSICA H. 
Rating:
5.0

Customer did not leave a comment.

Pete L. 
Rating:
5.0

The truck was ready to go when I arrived, it was filled with gas, I was given clear and concise instruction on operations and what to do in the event of an accident. Overall experience was excellent. Would recommend this locations and use it again if I needed to.

Paul M. 
Rating:
5.0

Do the same.

GUSTAVO G. 
Rating:
5.0

Owner Eugene was fantastic. My reservation was for 9:30 am. I called to push it to 11:00 am. He also let me use his Moving Blankets for FREE. All he asked is that I leave them Folded. Great guy, recommend U-Haul location highly.

Robert F. 
Rating:
2.0

A reservation is a commitment by both parties, not an opportunity for U-Haul to change time and location of pickup. Very disappointed in corporate reservations dept.

Glen D. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

mark M. 
Rating:
5.0

Very friendly and helpful

brian P. 
Rating:
3.0

Customer did not leave a comment.

Erin F. 
Rating:
5.0

Customer did not leave a comment.

Cathy R. 
Rating:
5.0

Excelente

clara L. 
Rating:
5.0

Customer did not leave a comment.

mary G. 
Rating:
1.0

I was hit on in this location. Won't go back

Bianca F. 
Rating:
5.0

Customer did not leave a comment.

Juana C. 
Rating:
1.0

The representative upon returning the vehicle was very rude nothing at all like the gentleman I rented it from that morning. I've rented from here in the pass a never had a problem. Will definitely not be returning to this location again. I don't think that old man should be dealing with customers anymore it appears he's having a hard enough time dealing with life!

ANTHONY B. 
Rating:
5.0

Customer did not leave a comment.

Francis P. 
Rating:
5.0

Great shop, easy transaction.

PHILIP W. 
Rating:
5.0

Customer did not leave a comment.

MELITON C. 
Rating:
1.0

Not lose my box, not claim that the shipping on the second box would be waived and then charge me, deliver the boxes to the same & correct location, have the boxes ready for the movers as promised, return phone calls when you say you will. Horrible experience. Will never do it again and will never recommend UHaul

Junko J. 
Rating:
5.0

Great vehicle with no gas consumed and everything was on time

wilkin A. 
Rating:
3.0

I was a little upset that the truck was not at the site that I reserved it at and I had to go to a different location to pick it up at. Not only was I inconvenienced but it added 6 miles to my trip which means an extra $6. to my bill. Also at this location there was not a parking lot and I was lucky to find street parking for my car. If you reserve a truck to be at a certain place that's where it should be - not 3 miles away!

elizabeth F. 
Rating:
1.0

The guy was mad rude He didn't explain the charges

tahmid A. 
Rating:
5.0

Customer did not leave a comment.

richard P. 
Rating:
4.0

Customer did not leave a comment.

Moussa F. 
Rating:
3.0

Customer did not leave a comment.

Akkas A. 
Rating:
3.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

Good customer service Excellent

KEILA M. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

the guy that helped me was very helpful, i explained to him of the issues with the mufflers heat sheild rattling as well as the battery was weak and wouldn't start in the morning when we went to start driving. i appreciated that he asked of any issues that needed to be fixed. deffinatly would recomend this facility. in regards to the equipment the battery seems to be a big concern and tack welding the heat sheild would make the truck a little less annoying listening to the rattling sounds. i will be using uhaul again despite these minor issues.

james C. 
Rating:
3.0

N/A

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

monaca J. 
Rating:
5.0

Customer did not leave a comment.

Debbie M. 
Rating:
5.0

nothing

carmen B. 
Rating:
1.0

They over charge my van request price i asked for the 29.99 rental and they charge me for $90 a day rental, this location are thieves, and they charge because we as customers are busy to go back..I will never use them again and will not recommend to any of my family and friends..I rented out the van on 2.4.17 from 75 I was over charge 135 or so....Bunch of crooks...Stoney Road are bunch of thieves....Gives UHAUL a bad name, untrustworthy to service all.

MIldred R. 
Rating:
5.0

Customer service was excellent

Marco A A. 
Rating:
3.0

Have one or two 17 foot trucks to offer

Margery A. 
Rating:
5.0

Exceptionally nice owner.

June Z. 
Rating:
5.0

Customer did not leave a comment.

tim S. 
Rating:
5.0

very mush satisfied with service

Samuel B. 
Rating:
4.0

I had to go to this location because my original reservation was 22999226, a van which was to be available at the Woodland Park Auto Repair, Rifle Camp Road, Woodland Park. The van was not there. Fortunately I was able to secure a van at this location where the service was acceptable. However, I am extremely disappointed in the failure of Uhaul to provide me with the van I had reserved on November 6 (same confirmation as above).

BARRY M. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

very easy

france M. 
Rating:
3.0

The staff was helpful, they got all the lights working on the trailer.

kristian S. 
Rating:
3.0

My overall experience was not good. I will say that the gentleman who owned and operated this shop was incredible and I would highly recommend however due to circumstances out of his control the van that I ordered was not at the location when I arrived. He did give me a ride to the location to pick up my truck which was about 15 min away and then I had to drive the truck back to his location to pick up the tow dolly for my car. If it's a busy location they should have extra vehicles ready on standby for situations like this, I did not get the truck size that I originally ordered due to it not coming back and I needed to take what was at this other location . I had to throw away over $500 worth of my items due to not having space in the truck and my cars since I was given a smaller truck than I ordered. It was not the best experience with UHaul however I will say that the gentleman who owned and operated this auto shop was great and extremely helpful, it was not in his control for this.

Derek A. 
Rating:
3.0

There were zero furniture pads. The move help people in NJ were terrible. The Stoney Brook guy, Adrian, was great, incredibly helpful and nice, the delivery and pickup person in Houston, Whitney, was fantastic.

Richard B. 
Rating:
4.0

Customer did not leave a comment.

Rich B. 
Rating:
5.0

Nothing

ZAIDA C. 
Rating:
5.0

Online experience with U-Haul was not good. I wound up buying moving items I had no interest in because it was pre-selected and I didn't realize it. When I went to cancel, I wound up speaking with 4 different service reps before I reached the correct group. It was finally cancelled.

Susan S. 
Rating:
3.0

Everything is there just worn and used looking. Workers are busy with garage, not really uhaul. Otherwise its ok, not worse than many places, just not the best facilities.

CHAE S. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
5.0

Very happy with my experience. The people at the shop were helpful and friendly, the truck was clean and in very good condition. I would definitely use them again.

Brian J. 
Rating:
5.0

Customer did not leave a comment.

louis L. 
Rating:
3.0

Customer did not leave a comment.

Paul K. 
Rating:
3.0

Customer did not leave a comment.

Kurleigh C. 
Rating:
3.0

Advise on a route that uses more main roads. Driving through Paterson has a lot of small winding roads and is tricky with a big truck

Richard R. 
Rating:
5.0

Service was great. The few times I have been there, Adrian and Eugene have been very friendly and courteous. I would recommend this U-Haul location to anyone.

Pat M. 
Rating:
5.0

Customer did not leave a comment.

migdalia C. 
Rating:
5.0

Customer did not leave a comment.

Samuel D. 
Rating:
4.0

Customer did not leave a comment.

Ahmad A. 
No reviews have been submitted for this location.

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