Customer Reviews for Stop & Buy

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Stop & Buy

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SUSAN H. on

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We had a very negative experience at the Gardner location. The store manager was consumed with his Convenience store customers & their many transactions (for candy, gum & cigarettes and not us (his only UHaul customers). My sister & my elderly 80 father who drove her there & cannot stand for long periods of time) had to stand & wait for over an hour to get the info to download to his computer & of which two of the attempts failed AND he could not produce printed docs like all the other UHaul stores can. Lastly there was a major language barrier and he was hard to understand & he could not understand our simple questions very well, nor did he walk us to the large 26” truck and explain its features; he handed us keys and that’s all. I am used to smooth, professional experiences at UHaul and and although our family has done many one way, cross state moves, this one was a real disappointment and someone should visit the Gardner site to help w/quality control. The drop off site in Hanover Maine and Manager Bruce was wonderful and listened to our issues from the previous day and apologized for our misfortune, even tho it wasn’t his fault. I am glad that Chris I’m corporate listened when I complained and that we received a $50 credit for a future rental, but I feel immediate compensation off the truck should have been made as we are not planning on moving soon. All my children are now out of college. Please call me at 774-364-0798 or my sister Susan if more data is needed. I am a busy Elementary School Principal and my sister is an Admin level nurse; we both have high expectations as professionals. Thank you~

Benjamin M. on

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Oren H. on

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Melissa H. on

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Horrible costumer service. Never gave me my paperwork at the beginning. Will never go there again. Truck sounded like it was breaking down.

Kevin S. on

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The cab and truck area were really dirty. I had to clean them myself. The cab floor and seats were sticky and the cup holders were nasty. The truck area floor was very dirty with bark mulch and general dirt. I rented 4 dozen blankets. Many of them were wet or to dirty to wrap furniture with.

KEITH B. on

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These people don't seem to know what they are doing.

Erin H. on

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These guys literally had no idea what they were doing. It seemed like this was their first day in the job with absolutely no training whatsoever, would rather make 30 trips in our truck and Jeep than rent a uhaul ever again

Mark E. on

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Jim L. on

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Easy in easy out. Patience sometimes needed as they are learning.

Daniel C. on

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When UHaul called to tell me my truck wasn't available and that I would have to drive to Springfield I was told that I would get an extra day on the reservation at no cost. When I dropped off the truck I was billed the extra day and the guy told me it wasn't his fault or problem.

Paul H. on

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Overcharged. Will be contacting tomorrow.

Lauren R. on

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Very happy with both Gardner Stop and Buy. I’ve used them in the past and they are awesome to work with.

Tully M. on

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Quick and easy considering you are able to rent a truck at a convenient store.. certainly more recommend for the DIY mentality.

Diana F. on

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The check-in process was a bit long. The app wouldn't allow me to upload a picture of my license.

Tammy B. on

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I would not because I didn't even get a receipt .they didn't even have a printer on site .how can you charge some one more gas when your on a hill.we even brought it back early.I'm pissed ,if they did other truck rentals I might just use them.I have to call the company itself because they messed my reservation up 2 times.I know I have been way over charged.

Chelsea R. on

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Christopher G. on

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Printer was or of order, my reservation for messed up and they're was nothing he could do to fix any of it.

Alicia L. on

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Lee C. on

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Gary A. on

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Randy L. on

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ARIEL G. on

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Convenience store clerk used laptop to perform transaction, then had to physically connect to printer to print out confirmation. Clerk never told me to do an inspection of the vehicle, he just gave me the keys and said I was good-to-go...pretty shady.

Joseph Q. on

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Alan L. on

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Derek W. on

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Simple location. Had some internet connection issues, but otherwise processed my return just fine.

mark Q. on

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Located on a corner lot with traffic on three sides. The owner spoke little or no english so it was difficult trying to understand where he wanted me to leave the trailer.

Paul L. on

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When I went to the establishment to pick up my rental it was canceled I didn’t cancel it had to call U-Haul because the man at the pick up location wanted to charge me hundred dollars more than what I registered for online and then said by the way one of the headlights doesn’t work I got to get it fixed and I said you’re kidding I was driving at night with one headlight and this man knew this from the previous renter that’s the honest truth good luck

Lauren R. on

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Picked up the truck and was a seamless transaction! Thanks a ton and for all your help!!!

Michelle B. on

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Jacquine J. on

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See above.

Joshua S. on

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Customer did not leave a comment.