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Phillip R.
Customer Reviews for Stor It Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience - Thanks so much
Howard C.Prior drivers had smoked in the vehicle.
Kelly W.Better online check-in process.
Bethany H.The truck was very clean, and service was amazing! Thanks Kevin!!
Gordon M.This location is supposed to be accessed through key code, as in the keys are kept in a box with a code. Supposed to be easy to access and return. No code was given to me for pick up or return. I was forced to ask the storage place owner to find the code for me and open the key code box. Very frustrating to have to do this both times.
MaeLeigh D.Super easy pickup and dropoff. Will likely uss location again
JONATHAN W.Great Customer Service!!
GRANT W.Very efficient and friendly
Luke K.Make sure they clean between rentals, use masks, were more friendly and helpful. Basically everything.
Alan N.Excellent Customer Service!
jeff S.The man working was helpful and professional for picking up and dropping off
Leah N.The staff was friendly, helpful, and thorough. I'd rent from this establishment again!
Bert M.Friendly, reliable service, thank you!
Jennifer D.The mobile checkout was a terrible experience. A good portion of the information could have been gathered prior to me arriving to the location (drivers license and additional contact for example). When I tried to enter an additional contact it said that it wasn't valid for some reason. After 20 minutes of trouble I went inside the location and had the staff on site help me. He wagered 70% of people have issues with the mobile checkout. Horrible experience with that portion. Everything else was fine.
Scott L.Need better parking and faster service
Matthew W.Gas tank wasn't full when I got it. I took pictures of it. Plus there was gum and candy wrappers in cockpit
Anton B.These people were great
Lawrence L.Have more parking or clearer parking options.
Maela R.I have nothing to put here. The guy who helped us out was great and the transaction was smooth. He explained things and it was easy. Need a uhaul again and I will definatly be coming here for it
Heather G.Nothing. This location is great. Fantastic and friendly owners!!
Jim V.Kevin and I'll we're great!!!
Anthony G.I told the person I didn't want the save coverage they changed me any way
Louis H.have a clean truck would be nice
mark F.Can't get any better! Nice job.
Robert L.Extremely friendly and helpful staff!
Ryan W.Everything went smoothly, great people to do business with!!
John S.They were absolutely great! No complaints whatsoever. Happy to refer this location to anyone.
JENNIFER M.Nothing
james S.The proprietors were excellent
Dave J.Easy access and great customer service
Sheri L.It was a pleasure!
James R.Everything was just fine. Right price, friendly folks to rent from.
Kevin L.Nothing! A great overall experience ??
jeff A.It would be nice if the truck had a ramp on the back to assist in loading.
Stephen M.Staff is super friendly. I highly recommend stor it self storage.
Eric B.Service was great location was clean busy the equipment itself smelled strongly of cat urine and felt rickety.
Christopher J.Very friendly service.
ROBERT S.The national number i called to reserve a 15 foot truck was deceiving. They led me to believe there was one available. But then the next day when a local place called me (the day before move) and told me only a 10 foot was available I was very upset. The first phone agent should not have let me reserve a 15 foot if one was not available. I will never use Uhaul again because that is sneaky and deceiving
ken D.Everything was excellent especially Kevin and Lila. If you need to rent, rent from these guys.
STEVE M.Friendly staff.
Vladimir Y.It took several days to get the Uhaul we rented checked in, and they didn't really seem attentive or even care when we brought the truck back. Not impressed.
John L.Very nice folks at the rental center
David H.Great U-Haul location. Very friendly folks and very easy check-in.
JOHN H.The managers were very helpful
Lee C.We were very disappointed with the online truck reservation process. We specifically selected a location based on the proximity to the hotel we were staying at after flying in. We didn't find out until we called to confirm that that location did not have the truck. This meant that we had to take a taxi 20 miles to the other location and once there we found out that they did not have the dolly or furniture pads that we had reserved. This meant we had to drive an additional 5 miles out of our way to pick those up. We were never notified ahead of time that our truck and supplies were not available. That is poor customer service. We ended up paying for the cab and the extra miles and lost 2 hours of packing time so we will not recommend the online reservation for U-Haul to anyone. If we had been notified ahead of time we could have made adjustments but we were very very disappointed. I feel we should have been reimbursed for the extra miles we had to travel to pick up the dolly and pad and for the hassel!!!!
Robert S.The manager (Kevin?) made the whole process so painless. I would highly recommend this location to others.
Daniel F.This was best dealer we have used.
BROOKS M.Best rental experience we have had. I will use this dealer in the future.
BROOKS M.Excellent staff. Very professional and friendly. Went above and beyond to help.
DEBORAH K.Nice and clean place to do business with.
Jose C.Clean and professional.
SUSIE B.Will use uhaul when we need to move again. Thanks.
Brooks M.Uhaul did good for me.
TERRI M.Thanks
BAHTJAR J.We got a email that we was over due on the rent before the turn in location check the turn in box We actually turn the rental in the same day we rented it,just a different City from where we got it.
JOHNNY O.No complaints, they were great to us.
John B.Will use uhaul in the future.
JUSTIN C.The guys were very helpful.
Robert L.Great experience, A+ service!!
ROBERT D.The employee was great with helping to hook the equipment up.
PAMELA G.Have equipment ready at main site - should not have to drive all the way across town to pick up units after paying at this location.
Michael M.follow through with the signs and guarantees of the others u-haul stores, at least within the state. track a truck down to help the next customer do not allow the customer to walk out with out a truck or a phone number to get a truck. help the customer find what they came to you and your company to get. overall just be helpful to the customer and their needs the first time they come through the door.
ISAAC G.