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Mitchell D
Customer Reviews for Stor It TM2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Guy at counter was really nice
Jonathan BFriendly and helpful. Would go back in a heartbeat. Thank you!
KEVIN CFrom the time I picked up the truck to the time I dropped it off. It was smooth sailing. This location is a five star customer service All-Star.
Brett bThis location had dirty truck. Bad worker
halil nFix your app and your website.
Michael GThe online booking is super confusing. I don’t think people moving should have to waste their time figuring out how not to get charged for all the little extra insurance options and get them added anyway😡 I reserved a dolly that was not in my truck. But apparently if I have time now I can find one available somewhere else. Ridiculous
Rachel BWe had issues with our reservation not completely going theu. But the owner of the storage unit place went above and beyond to help us.
Megan KTruck needed was available. Clean and ready to go upon arrival. Managers very friendly and check in very easy.
Don NThe person who helped me said he was a manger at another location. Super friendly and helpful. He made my experience with u-haul the best part of my day. Moving isn’t always easy but my experience at this location made it so much better. Thank you!!!!
Diego CGreat Service and friendly too!
Dana sIt was chaotic with the storage unit entrance and the house connected, meaning too little space for all the cars coming and going. Also I was charged double on my credit card for what I should have been charged. A refund was processed when I returned the truck but is not available to me immediately. I have to wait 3-5 business days. That was money I needed through the weekend for my move. It put me in a predicament, causing a hardship.
Colleen BGreat transaction and the truck was perfect!
Jerry PSuper friendly. Great vehicle. Fast responsive service. Thank you!!
Tonya MEasy pick up and drop off. Great customer service!
Vicky GAgent was not very friendly. Truck was not pulled out, key lock was confusing as I had never used a lock like that. He was short and not at all personable. I also have 2 storage units there and other agents have been very friendly. Maybe he was grumpy because he had to shovel snow?
Sandy ATruck was clean and ready to go. Very pleasant check in.
Don NConvenient and awesome location!
Timothy MWe were never sent our email and text with information on how to pick up our truck . We arrived at the location (on a holiday so the office was closed), and there wasn’t a sign or a place on the website, text, or email to help us know where to find the information. We spent 15 minutes looking, and by then had missed our check in window! Luckily we were able to get someone on the phone who did a great job helping us get things figured out, but the mishap that lead to a lack of communication up front caused a LOT of undue stress!
Steven VI never received the furniture dolly that I paid for. I thought it was going to be secured in the back of the truck but it was not. I picked it up after hours so I paid an extra $10 for something that I didn't use. I also had to pay for time that I did not use the truck. I had estimated longer time just to err on the side of caution. Therefore they charged me for this full amount and not the time that the truck was actually in my possession. Picking up after hours was time consuming and complicated due to having to have another person answer the phone. I was not warned of this in advance so I did not know to have a friend/family member available to answer the phone for me. This was a big headache.
Shari GI requested and paid for furniture dollys but none were available
Kylynn HI believe, their names are Kevin and Lila. Excellent people!!
BENNY CIt was wonderful start to finish. Clean, friendly and helpful.
Arthur NThe padlock was really hard to use and I had to go back to the store for assistance. I did not feel like I got the guidance needed when returning the truck, I was not told at drop off that I would be charged an extra $15 for them to turn the truck the opposite direction in the parking space. I had a lot of issues with this uhaul experience and I likely will not use again after this. It was very frustrating overall. Joe was nice and very friendly but I was not at all pleased with the fee for turning the truck around without any warning. I would have happily done that had he said something something I handed him the keys in person. I was also extremely frustrated to have to go back to the location more than once for assistance.
Mackenzie BNothing. This location has always been friendly, courteous and helpful. They vehicles are always clean, work great and in fantastic condition.
Linda IThe location and the vehicle were fine. It's the U-Haul online process that's the pain.
Darren RThe check in process sucked. You need to make it more clear that temporary licenses are allowed. And it was extremely difficult to change the primary driver once we did find that out.
Allyssa RGreat service and friendly too.
ERIC Hyour representatives were great. I couldn't ask for more.
robert kThe man at Stor It was great, the truck was fine, and your software is a joke. First, it took forever to load the software, then you wanted a photo of my driver's license--but that didn't work. Checking it should have taken a couple of minutes, but it took almost 20 minutes because of your software. That's pathetic.
Jack BSimple, quick and Convenient. Highly recommend them!
Todd KIf you rent from them just go in, the website extremely slow and they people there are much more efficient
Keegan LKevin - I believe that was his name, was super nice and friendly. I was outside in line and he recommended I can check in online for faster service. I appreciate that.
Christian TFirst time ever renting a moving truck and they made it a very easy experience!
HANNA HGreat experience - Thanks so much
Howard CPrior drivers had smoked in the vehicle.
Kelly WBetter online check-in process.
Bethany HThe truck was very clean, and service was amazing! Thanks Kevin!!
Gordon MThis location is supposed to be accessed through key code, as in the keys are kept in a box with a code. Supposed to be easy to access and return. No code was given to me for pick up or return. I was forced to ask the storage place owner to find the code for me and open the key code box. Very frustrating to have to do this both times.
MaeLeigh DSuper easy pickup and dropoff. Will likely uss location again
JONATHAN WGreat Customer Service!!
GRANT WVery efficient and friendly
Luke KMake sure they clean between rentals, use masks, were more friendly and helpful. Basically everything.
Alan NExcellent Customer Service!
jeff sThe man working was helpful and professional for picking up and dropping off
Leah NThe staff was friendly, helpful, and thorough. I'd rent from this establishment again!
Bert MFriendly, reliable service, thank you!
Jennifer DThe mobile checkout was a terrible experience. A good portion of the information could have been gathered prior to me arriving to the location (drivers license and additional contact for example). When I tried to enter an additional contact it said that it wasn't valid for some reason. After 20 minutes of trouble I went inside the location and had the staff on site help me. He wagered 70% of people have issues with the mobile checkout. Horrible experience with that portion. Everything else was fine.
Scott LNeed better parking and faster service
Matthew WGas tank wasn't full when I got it. I took pictures of it. Plus there was gum and candy wrappers in cockpit
Anton BThese people were great
Lawrence LHave more parking or clearer parking options.
Maela R